Had a problem with the Atom - the tech team were first class. It could be fixed with a service so booked one on line.The first offer of a service date wasn’t great but they soon rectified that. T... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The item was delivered when requested and was very easy to setup and get up and running. The kit included in the purchase was all of great quality and the fan was a more than welcome addition. Great... Vis mer
I've had the Wattbike Trainer 3 years so decided a service was advisable. The company, based in Whitehaven Cumbria sorted out a time to come. The engineer (John) was brilliant and went far above... Vis mer
Selskapet har svart
Lacklustre customer support. Have been in contact with WattBike support several times over a dead motherboard on my Wattbike Atom. Always get an AI-generated response that does nothing for me. When I... Vis mer
Informasjon om virksomheten
Om Wattbike
Skrevet av virksomheten
Welcome to the official Trustpilot profile for Wattbike.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all negative reviews to assist with your issues within 48 hours.
Check out our Website
Contact our Customer Services
OUR BIKE RANGE
Kontaktopplysninger
Unit 13, Nottingham South & Wilford Industrial Estate, NG11 7EP, Nottingham, Storbritannia
- info@wattbike.com
- wattbike.com
4,5
Enestående
3k anmeldelser
Ber kundene om å skrive anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I had my wattbike pro serviced today by…
I had my wattbike pro serviced today by Edward. He did a fantastic job. The wattbike is now purring. 5* service
8. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wattbike
Hi Tom,
We are so glad to hear your wattbike is purring! We appreciate your kind words.
Happy Cycling!
Team Wattbike
Svar fra Wattbike
Hi Adam,
We're glad you enjoy our bike! We appreciate your positive feedback.
Happy Cycling!
Team Wattbike
The product itself is fine
The product itself is fine, feels solid with just a couple of details that could be a bit more classy. It doesn't come with a screen, so you will need a tablet (with Bluetooth) to use it. Fairly easy to link to the Wattbike app, which gives a good range of free training plans.
The biggest negative was the delivery process, to the point where if Wattbike are still using BJS Home Delivery, I would avoid it.
23. mars 2026
Svar fra Wattbike
Hi Dean,
Thank you so much for your detailed feedback regarding the product's quality and the app's functionality. We are truly sorry to hear about your delivery experience, and will be feeding this back to our courier partner to improve this in the future.
Happy Cycling!
Team Wattbike
Svar fra Wattbike
Hi Simon,
We are so glad you enjoyed your experience. We appreciate your positive feedback.
Happy Cycling!
Team Wattbike
Edward serviced my Watt Bike Atom and…
Edward serviced my Watt Bike Atom and was courteous, knowledgeable and very efficient. Brilliant!
5. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wattbike
Hi Wattbiker!
We're so happy to hear about your positive experience with our service. Thank you for your kind words, we'll pass them on to Edward!
Happy Cycling!
Team Wattbike
Great service my Wattbike rides like new
Great service my Wattbike rides like new
3. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wattbike
Hi Sarah
We're glad your Wattbike feels new! Thanks for sharing.
Happy Cycling!
Team Wattbike
Booked service for Wattbike Atom
Booked service for Wattbike Atom
Good response time within a few days and mechanic contacted me directly to arrange mutually convenient day which was within a few days
He arrived as planned and carried out service explaining need for certain replacement parts etc all within the cost of the service
Very satisfied with service received and confident bike is in good working condition
5. mai 2026
Svar fra Wattbike
Hi Ian
We're so glad to hear you had such a positive experience with our service for your Wattbike Atom! We appreciate your kind words about our mechanic and the efficient process. We're happy your bike is in excellent working order.
Happy Cycling!
Team Wattbike
Wattbike Atom repair
My Atom had developed a problem with the flywheel sensor. Ed quickly identified the problem and the bike is back up and running.
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wattbike
Hi Gerard
We're glad we could quickly resolve the issue and get your bike running again. Thank you for sharing your experience.
Happy Cycling!
Team Wattbike
Booked a service with Wattbike
Booked a service with Wattbike! In my opinion this is the only thing that lets Wattbike down, the booking an appointment, it’s emails back and fourth over many weeks to get to a suitable date! Took me 2 months.
That being said. Edward gave my Atom next Gen a full service, it runs like its brand new now perfect… Thanks Edward your a Credit to Wattbike will see you in few years Thanks Again
27. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wattbike
Hi Stephen
We are truly sorry to hear about the difficulties you experienced scheduling your service, and we appreciate you bringing this to our attention. Your service area is currently experiencing some delays but Edward will offer his earliest available appointment. We are delighted, however, that the service provided by him made your Atom feel brand new. We value your feedback .
Happy Cycling!
Team Wattbike
Recently purchased a Wattbike Atom…
Recently purchased a Wattbike Atom indoor trainer. Unfortunately, there was a problem with a flywheel sensor that prevented changing the resistance level while cycling. After some basic troubleshooting failed, the service/customer support team at Wattbike were able to identify the problem and rectify the situation. The team was outstanding with communication and working to fix the problem. I am now very happy with the Wattbike Atom and very appreciative for the excellent customer support that Wattbike provides.
6. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wattbike
Hi David
We are so pleased to hear that our team was able to resolve the issue with your Wattbike. It is wonderful to know that our communication and support helped rectify the situation, allowing you to fully enjoy your trainer. Thank you for sharing your positive experience!
Happy Cycling!
Team Wattbike
Spoke to people at wattbike who were…Good service
Spoke to people at wattbike who were very helpful with the issue with my bike.
Bike collected and delivered when they said it would
29. april 2026
Svar fra Wattbike
Hi!
We're delighted to hear our team provided helpful assistance and that your bike's collection and delivery were seamless. Thank you for sharing your positive experience!
Happy Cycling!
Team Wattbike
Svar fra Wattbike
Hi Stephen
Glad you're happy with the service provided.
Happy Cycling!
Team Wattbike
Very good trainer and getting lots of…
Very good trainer and getting lots of use from it. There is an issue with the remote for the fan but bike is brilliant.
23. april 2026
Svar fra Wattbike
Hi Diane
We're so happy you're enjoying the bike! We appreciate you letting us know about the fan remote issue.
Happy Cycling!
Team Wattbike
Edward Serviced my Atom
Edward came to service my Wattbike Atom.
He was on time and explained everything he was doing.
Everything appears to be in order.
21. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wattbike
Hi Paul,
We're so glad to hear your service experience was positive and everything is in order. We appreciate your feedback!
Happy Cycling!
Team Wattbike
1st generation atom home repair.
Had an Atom first generation and it developed an issue with the resistance suddenly getting too hard. Paid for the service at home and Ed came out today and took the bike to pieces, fitted new connectors and now it works great - saved me forking out £2500 for a new one.
Great customer service from Wattbike.
20. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wattbike
Hi Rob,
We're so glad to hear we could resolve the resistance issue with your Atom and save you from needing a new one. Thank you for sharing your positive experience with our service!
Happy Cycling!
Team Wattbike
Product quality great, customer service quite unresponsive.
I had a pretty frustrating time ordering the bike, there were a fair few delays in responding to queries during which pricing of the product moved up! But wattbike eventually sorted this and I managed to order. I couldn't believe a firm selling a premium product were not jumping on every sales lead with anything other than urgency.
Ive now had the bike a couple of weeks, and all working fine. I don't have much to compare it against- never cycled using an indoor trainer before, but the kit seems top notch, using it loads.
22. april 2026
Svar fra Wattbike
Hi Shaun,
Thank you for taking the time to leave your review and for your honest feedback.
Firstly, I’m really pleased to hear that you’re enjoying the bike and finding the product quality to be top notch. It’s great to hear you’re already getting lots of use out of it and settling into indoor training well.
That said, I’m very sorry for the frustration caused during the ordering process and for the delays in communication you experienced. You are absolutely right that customers considering a premium product should receive timely and responsive support, and I completely appreciate why the experience left you feeling disappointed initially.
I am glad however that we were ultimately able to get things resolved for you and honour the order. Your feedback regarding responsiveness has been noted internally, as we are continually reviewing how we can improve both response times and the overall customer experience.
Thank you again for your balanced and constructive feedback, and we hope you continue enjoying your training on the bike.
Kind regards,
Team Wattbike
Wattbike hub +
I was having difficulty purchasing wattbike hub +. I emailed the customer service team explaining my problem and received an instant response. After a small exchange of 2 emails, Louise, one of the Customer Service Team Leaders had resolved my issue completely. Very happy with the service provided. Thanks alot
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wattbike
Hi Jake,
We are so glad to hear we could resolve your issue with purchasing Wattbike Hub +. Your positive feedback means a lot to us. Thank you for sharing your experience!
Happy Cycling!
Team Wattbike
The Engineer was prompt
The Engineer was prompt, called to provide updates of arrival time etc. and did everything asked of him, however since the service. I’ve had several drop out issues, loss of connection, difficulty peddling and a few other minor irritations.
21. april 2026
Svar fra Wattbike
Hi Mark,
We appreciate your feedback. We are concerned to hear about the issues you've experienced since the service. We are committed to resolving these connection problems for you, and someone from our customer service team will be in touch in due course.
Happy Cycling!
Team Wattbike
Fantastic product and service
I had the best customer service back and forth with a man named Matt that I’ve ever had. The in-person service on the bike itself was genuinely fun and I had several aspects of the bike explained to me that I hadn’t previously understood.
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wattbike
Hi Felix,
We're so glad you had such a positive experience with our team and found the in-person service genuinely fun and informative. We appreciate your kind words!
Happy Cycling!
Team Wattbike
Great response and personal attention
I’ve had so many issues - initially my Wattbike wouldn’t connect to any devices via Bluetooth - this eventually got resolved. I’m now in a situation - I’m unable to log into the Wattbike app to follow my program. When Wattbike works it is great-the issue is poor support and lots of technical issues. I’ve sent in numerous tickets and tried to call direct - I’m getting nowhere. Very frustrated indeed .
Quick update - after a phone call from Wattbike - all now resolved. I was impressed by the overall response and the personal attention paid. As per my original review - when the bike and the app are in perfect harmony - it is a wonderful piece of kit.
18. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wattbike
Hi James,
Thank you for taking the time to leave your feedback, and I’m really sorry to read how frustrated you’ve been with your experience.
Having reviewed your previous support history, the initial Bluetooth issue earlier this year was resolved with a firmware update to the bike. As Wattbike is a highly technical connected product, firmware updates are periodically released to improve compatibility with newer phones, tablets, operating systems and third-party platforms, as well as to improve overall performance and stability over time.
With regards to the login issue you experienced over the weekend, this was unfortunately caused by a small app bug which prevented a limited number of users from logging into the Wattbike Hub app. This issue was identified by our app developers on Monday morning once our offices reopened following the weekend, and a fix was implemented by Monday evening.
I can see that we also spoke with you directly by phone regarding both issues to help get you back up and running as quickly as possible.
While technology-based products can occasionally experience issues, particularly as platforms and devices continue to evolve, we do continuously update and improve both the bikes and the app to ensure they keep pace with modern technology and provide the best possible user experience.
I do however appreciate that this does not make the disruption any less frustrating when you are simply trying to complete your training, and I’m sorry for the inconvenience caused.
Kind regards,
Charlotte
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