Scribe Cycling Anmeldelser 1 441

Svar fra Scribe Cycling

For 6 dager siden

Hi Dave,

Thanks for taking the time to leave a review!

I'm delighted to hear that your order was dispatched and arrived quickly.

We're always looking at new ways to improve how we do things, and we'd love to hear some feedback on how we could have made your experience even better.

We genuinely value customer feedback (good or bad) and always take any constructive criticism on board.

Thanks again for your order Dave, and if you need any assistance or have any questions about our wheels, please jump on a live chat or drop us an email at team@scribecycling.com

Thanks again,

Dan M

Svar fra Scribe Cycling

For 7 dager siden

Hi Martin

Thanks very much for the kind review - we really appreciate you taking the time to share your experience! 😊 It’s great to hear our customer support team was fast and friendly to deal with. As a small independent team, that direct connection with riders is something we genuinely care about.

We’re always striving for 5-star experiences, so if there’s anything we could have done better, we’d truly value your feedback, it helps us keep improving.

Thanks again for your support, and we hope you continue to enjoy riding your Scribe wheels!

Ride safe.

Lindsay

Svar fra Scribe Cycling

15. apr. 2026

Hi Anthony,

Thanks for taking the time to leave a review.

We're very pleased to hear that your order arrived quickly in Japan and you were happy with the shopping process.

We always strive to provide a 5-star service, so please could you let us know what we could have done differently to deserve the full 5 star rating?

We value all customer feedback and we always take any points of concern very seriously.

Thanks again for your time,

Dan M

Svar fra Scribe Cycling

10. apr. 2026

Hi JD

Thank you for taking the time to leave a review, and I’m genuinely sorry for the experience you had while waiting for your order.

In this instance, a stock discrepancy affecting the 60 mm variant you originally ordered meant we weren’t able to complete the build within the expected dispatch window. As soon as this became clear, we worked to offer suitable alternatives including carbon-spoke configurations and alternative rim depths so we could get a comparable wheelset to you as quickly as possible. The Core SuperLight 50 option you accepted was supplied on that basis so we could avoid extending the delay further.

We fully appreciate that the timeline changes were frustrating. Like many manufacturers at present, we’ve been navigating ongoing global logistics disruption affecting a small number of key components, which has unfortunately impacted availability of some models. While many of our wheelsets are in stock and dispatch immediately, we do acknowledge that a small number of specific configurations are currently operating on pre-order timelines while component deliveries arrive.

Regarding your cancellation request, I’m sorry this wasn’t handled as clearly as it should have been at the time but from what I can see, there was no reply to our email questioning some further options. I will, however, review this with the team and ascertain if this could have been handled differently.

Now that the wheels are with you, I’d really welcome the opportunity to speak directly and make sure everything is exactly as it should be particularly your comment about the rear wheel arriving slightly out of true, which we would of course like to resolve quickly for you.

If you’re open to it, I’d be very happy to arrange a call and make things right.

We’re confident once everything is properly set up and dialled in, the wheels will perform exactly as expected and we do appreciate you giving Scribe a try despite the delays.

I look forward to hearing from you again.

Best regards,

Lindsay