Warhammer Anmeldelser 456

This is my first time buying from your store; I usually buy from Amazon because the shipping is more convenient. I bought the Horus Heresy book without any problems. I was hoping for the Horus Limited Edition, but I wasn't lucky. T_T I had to settle for the hardcover edition. I hope the shipping goes smoothly and without any issues. I would love it if you restocked out-of-stock books more often.

The instructions on their products are refutted by their own support networks and tutorial channels, showing the Company knows they are incorrect and thus selling products with a promise they are more user friendly than they are. Any attempts to have them pay for the damages they caused are met with false promises to investigate with ridiculously long promised response times they either miss, or meet with an automated 'still investigating' message.

If you do get a response, its them telling you to just buy more product, or that they might consider replacing damaged items only if they want to, and if the damaged item is one of their products.

Would just like to say thank you for all of your hard work with my recent orders and support provided.

This has been an amazing experience so far. One mini was broken but the issue was resolved so fast and I couldn't have asked for a better outcome.

Look forward to finding my local store and frequenting.

FOR THE EMPEROR!

Old website was so much better, could have spent the money for this giving local store a basic web interface instead of forcing them to use email, google survey, and hope. Search engine is basically useless, constantly cuts off what I am typing, regularly fails to find things using their name. Old filters were way better. During preorders often resets and forces you to start over instead of easily editing carts for items no longer available. Just embarrassing

Only leaving feedback as I was forced to disconnect from my VPN to make a purchase or even add an item to my cart. Defeats the purpose of having a VPN and keeping online secure. Otherwise its all good

10:00 A.M i connect on Black library and see finally the 4 books i have waiting for.
Got them in my cart (Was tidious due to a lot of connexion issues), proceed to payment and, oh, not working ...
Ok, let's do try everything (Reboot IP, Actualising, etc) 15 min later, sorry out of stock. My frustration is around 60/100, so let's only buy the two other books, and oh, still not working Error message when i want to pay... End of the day: an other one was our of stock. Perfect,; Frustration 150/100. Considering the price of this hobby + i was paying (not anymore obviously) Warhammer + i expect to get a service at the level of the price. Missing because i was not here is something, missing because the coding & the site is bad is something else.

The employees are very friendly and helpful, the website UI is very clean and easy to use and the model selection is great.

Unable to log in and buy anything, website keeps crashing, had to log in as guest to do any purchases. All the scalpers got in and bought everything though, website probably working as they intended

I feel the company's quality has gone down these last years. While their products have always been expensive, their customer service has gotten worse and less helpfull, their website bugs out so often it makes ordering products a nightmare, especially limited products.
I love the universe and the fun i have with friends in it. But with the company it's more and more difficult to feel satisfied.

The e shop was dysfunctional as hell, due to pre order
You push the fomo way too far, it becomes stressful tu purchase some products ( I came for just a book this time!), though I'm one of the so many regular customers
Please do something

Good lookin’ but when paying on saturday its the worst website on earth

Great models, but the cool limited edition books get scalped whenever i want to get a cool one sadly

Always very polite and very helpful, reply quick and professionally, GW are really good at customer service and there products are amazing I highly recommend them

Easy to purchase and buy items, high quality figures and tutorials.

Achat facile et rapide
Je recommande

I entered my name, number and city several times, I didn't realise it only searched if you put the full address of the store in. I am very disappointed, and I will think twice before ordering online with you again. And now I have to jump thru too many hoops to leave a comment, NOT GOOD ENOUGH!!!

I made a purchase that I shortly after regretted, Games Workshop were really helpful and gave me a full refund without any issue. Really nice company.

I was only missing a singular part and within a few hours I not only had a response but they sent me an entirely new set

UPDATED REVIEW: GW Customer service escalated to higher up and resolved the issue, annoying to have to go through it in the first place but appreciated that it got resolved!

Redeemed a voucher, all went through fine, waited several days for no delivery, looked in my account only to find the order had glitched and no order was placed, went to reorder the item with the same voucher which went through with an order number and success message, to then have the order immediately refunded, customer support refused to honour the voucher although it was redeemed in date on the first order, supplied screenshots of the voucher in use but Games workshop really couldnt care less about their customer, if it hurts their bottom line then you DO NOT exist to them, a true example of a greedy company ONLY interested in money and not the people who make it for them