Excellent. Booked an online boiler repair. Alan McD arrived early, very polite & professional & knowledgeable, had a replacement part in the van. Boiler was fixed and running quickly
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We had an engineer come out to fit a new heating element on Friday 11th September, looked like a great job and took some hours to do. It worked well until Sunday morning and stopped working again. A d... Vis mer
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Gary Whelan connects so well with customers and doesn't just promote the company he works for but does a really good job of promoting the host of the event as well .Already booking him in for 2027... Vis mer
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John has been doing my Annual Boiler Service for many years. When I contact Vokera to book a visit, I always request for him to do it. He always rings to specify how near he is to calling. He is very... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
For over 40 years, Vokèra has been a trusted name in home heating across the UK and Ireland, delivering reliable, energy‑efficient solutions for both domestic and light commercial applications. As part of RIELLO, a leader in high energy‑efficiency heating and climate solutions, Vokèra combines proven engineering with a deep understanding of the specific needs of UK and Irish customers. This heritage ensures products that are designed not only for performance, but also for long-term reliability and ease of use. Our commitment to quality is reflected in a comprehensive portfolio that supports installers, homeowners, and commercial partners alike. From traditional systems to low-carbon technologies, Vokèra continues to evolve in line with changing energy demands and environmental priorities. Our product range includes: • High-efficiency residential gas boilers designed for dependable everyday performance • Commercial heating solutions tailored for larger-scale applications • Air source heat pumps supporting the transition to low-carbon heating • Gas-fired instantaneous water heaters delivering hot water on demand At Vokèra, customer satisfaction is at the heart of everything we do, supported by dedicated technical expertise and ongoing product innovation.
Kontaktopplysninger
2 Falcon Gate, Shire Park, AL7 1TW, Welwyn Garden City, Storbritannia
- 0344 391 0999
- custrelations@riello.com
- vokera.co.uk
4,5
Enestående
2k anmeldelser
Ber kundene om å skrive anmeldelser
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Har svart på 6 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
First Class Assistance!
We recently had a bit of a problem with our boiler and I called the Vokera Customer Service Team. I spoke with Lynden Mackintosh and I cannot stress how helpful, patient and clear he was in helping me. First class customer care from a lovely person - problem resolved! I highly recommend the service. Many thanks, Lynden!
13. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vokera
Dear Roy, thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
5 star service from Margaret always…
5 star service from Margaret always helps us out even when it’s not her department always a pleasure dealing with this amazing lady 😉
13. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vokera
Hi Ryan, thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
The warranty repair was very good and…
The warranty repair was very good and luckily wasn’t waiting all day. Lovely young man, Joshua, helped me over the phone and was patient. All around good service 👍
5. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vokera
Dear James, thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
Good customer service
Customer service, very helpful. Teddy then got my order pulled along to be delivered next day when customer was desperate
11. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vokera
Thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
Top notch quick repair from a great engineer!
Steven Langstaff called 30 mins before to let us know he was on route. Friendly , calm and polite. Explained why he was here- took us through his assessment of the boiler issue and repaired within an hour!! Excellent service. Highly recommended. Thanks Steve!
9. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vokera
Dear Emily, thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
John Baldwin excellent engineer
John Baldwin excellent engineer - came to my house understood the problem and rectifyed. He was very knowledgeable, polite, listened to what my problem was with the boilder and told me everything he was doing. Very tidy worker. Many thanks John
8. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vokera
Dear Helen, thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
Svar fra Vokera
Dear Duncan, thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
Prompt efficient friendly always solves…
Prompt efficient friendly always solves the issue with our boiler Steven Langstaff is a credit to your company
6. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vokera
Dear Lillias, thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
Engineer attended to look after a leaky…
Engineer attended to look after a leaky boiler. Called pre arrival and knew exactly what issue was and was able to fix straight away. Happy boiler, happy customer. Lee Bullion has been the engineer to service boiler every year for last 10 years in Edinburgh - so glad I pay for the cover for my boiler. Very happy to give 5 stars. Hope they get recognised for this.
5. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vokera
Thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
Had an engineer out named alan mcd
Had an engineer out named alan mcd. Done a grand job and was pleasant guy.
6. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vokera
Thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
Friendly, hardworking engineer
I had an engineer out to repair my boiler this week as I had an issue. The engineer phoned in advance before he arrived which was great. He was friendly and chatty, very efficient and knowledgeable. He explained what the issue was and how he resolved it. He gave me advice on how to look after my boiler too. Good to know there are still hard working engineers out there. I believe his name was Eddie Blackwood.
29. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vokera
Thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
Lyndon was extremely helpful and was…
Lyndon was extremely helpful and was able to book engineer at the earliest time possible
1. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vokera
Dear Stuart, thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
Annual boiler service by Steven Langstaff ,the Vokera engineer.
Steven Langstaff ,the Vokera engineer arrived today at the time he indicated through the pre-visit phone call and carried out the annual service of our boiler promptly and efficiently as he has done over the last several years.
He is an excellent ambassador for Vokera.
1. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vokera
Dear Michael, thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
Great Budget Boiler
Excellent Combi boiler at a great price and excellent customer support in the event anything does go wrong.
29. april 2026
Anmeldelse skrevet uten oppfordring
Having called out a local firm to our…
Having called out a local firm to our boiler fault the quoted £1200.00 repair, but said it would be better to fit a new one.
Realise boiler was still under makers warranty. Steve Longstaff from Vokera attended my warranty call-out today. Steve explained everything and had my boiler fully working in an hour. Excellent service, thank you Steve.
29. april 2026
Anmeldelse skrevet uten oppfordring
Andrew has been our regular engineer…
Andrew has been our regular engineer for a good number of years now and is very pleasant, sociable and informative, highly recommended.
29. april 2026
Anmeldelse skrevet uten oppfordring
Fast, efficient repair
The engineer, Andrew repaired my boiler quickly and efficiently. He was able to explain why the part had failed. He was great to deal with. The call centre were great to deal with too. All in all an outstanding experience.
23. april 2026
Anmeldelse skrevet uten oppfordring
Gary has been great and is a very…
Gary has been great and is a very knowledgeable on the Vokera boiler products!
Great product with fantastic after service support!
22. april 2026
Anmeldelse skrevet uten oppfordring
Excellent customer service
I called Vokera trying to locate my warranty certificate as I am currently selling my house. Laura was incredibly helpful, finding my details quickly.
I’m very happy with my Vokera boiler, it’s been reliable and works perfectly. Overall, excellent service and a good product. Highly recommended!
21. april 2026
Anmeldelse skrevet uten oppfordring
Really happy with the warenty repair…
Really happy with the warenty repair service (got an extended on through an affinity installer). Though the web reporting/ booking parting was difficult to find, gave Vokera a phone; booked easily nil hassle, person on the phone was really sound. Engineer Colin Mcaleney arrived at an ideal time, diagnosed and fixed in about 15 mins (had the right part in the van).
22. april 2026
Anmeldelse skrevet uten oppfordring
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