Excellent. Booked an online boiler repair. Alan McD arrived early, very polite & professional & knowledgeable, had a replacement part in the van. Boiler was fixed and running quickly
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We had an engineer come out to fit a new heating element on Friday 11th September, looked like a great job and took some hours to do. It worked well until Sunday morning and stopped working again. A d... Vis mer
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Gary Whelan connects so well with customers and doesn't just promote the company he works for but does a really good job of promoting the host of the event as well .Already booking him in for 2027... Vis mer
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John has been doing my Annual Boiler Service for many years. When I contact Vokera to book a visit, I always request for him to do it. He always rings to specify how near he is to calling. He is very... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
For over 40 years, Vokèra has been a trusted name in home heating across the UK and Ireland, delivering reliable, energy‑efficient solutions for both domestic and light commercial applications. As part of RIELLO, a leader in high energy‑efficiency heating and climate solutions, Vokèra combines proven engineering with a deep understanding of the specific needs of UK and Irish customers. This heritage ensures products that are designed not only for performance, but also for long-term reliability and ease of use. Our commitment to quality is reflected in a comprehensive portfolio that supports installers, homeowners, and commercial partners alike. From traditional systems to low-carbon technologies, Vokèra continues to evolve in line with changing energy demands and environmental priorities. Our product range includes: • High-efficiency residential gas boilers designed for dependable everyday performance • Commercial heating solutions tailored for larger-scale applications • Air source heat pumps supporting the transition to low-carbon heating • Gas-fired instantaneous water heaters delivering hot water on demand At Vokèra, customer satisfaction is at the heart of everything we do, supported by dedicated technical expertise and ongoing product innovation.
Kontaktopplysninger
2 Falcon Gate, Shire Park, AL7 1TW, Welwyn Garden City, Storbritannia
- 0344 391 0999
- custrelations@riello.com
- vokera.co.uk
4,5
Enestående
2k anmeldelser
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Exceptional Service
The Engineer Colin McAleney was very professional, well mannered and answered any questions we had. He spent alot of time checking every part of our boiler until he found the problem. (We had another so called engineer out when the boiler started leaking the day before, he spent 5 mins and charged us £140 for taking out a fuse. Told us the boiler cannot be fixed, we have to buy a new one, he could give us great price.. so avoid these cowboys
BeSafe24/7)
We had already booked for a Repair the following day so said we will get a second opinion from Vokera engineer. Im so glad we did he was amazing.
We are very grateful that Colin could fix the problem, his skill and experience was exceptional.
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vokera
Dear Angela, thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
Andrew came today after we had an issue…
Andrew came today after we had an issue with our boiler, he rang beforehand to let us know what time he'd arrive,He sorted the issue out and was really nice and friendly, great guy..
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vokera
Dear Joanne, thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
First class experience
Just had Lee B. here for annual service of boiler. Great communication to let me know when he was coming. Arrived right on time. Very friendly visit. Excellent experience.
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vokera
Dear John, thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
An otherwise poor experience saved by some good customer service - eventually
This began with a frustrating attempt to book an engineer visit - with payment attempts from multiple cards over a full hour and two calls to the same operative failing to successfully pay the exorbitant out-of-warranty call-out charge. I would have scored this experience pretty badly had it not been for my third call getting through to a far more helpful operative - who spotted the problem with incorrectly entered details from the first operative and moved my engineer visit forward a day. For his good customer service alone I have bumped this up to a better score.
5. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vokera
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not fully reflect the high standards we aim to provide at Vokèra
Your comments are important to us, and we’d appreciate the opportunity to learn more to put things right. Please contact our Customer Relations team at custrelations@carrier.com, who will be happy to support you further.
Thank you again for bringing this to our attention.
The Vokèra Team
Excellent Annual Service
Excellent Annual Service visit. On time and efficient work. Engineer Lee.B helpful and provided advice on best boiler settings etc between service intervals.
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vokera
Thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
Svar fra Vokera
Thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
Brilliant engineer
Brilliant engineer, friendly and was very efficient and very tidy, explained what he had done. Very nice fella.
4. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vokera
Dear Mrs Gough, thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
Andrew is nice guy and gentlemen,few…
Andrew is nice guy and gentlemen,few years he's doing our boiler service excellent job done.
3. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vokera
Thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
Excellent service
Excellent service . Kept me up to date with expected arrival time . Superb service, very professional . Craig clearly knows his job and was very thorough throughout
20. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vokera
Dear Chris, thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
Best heating engineer in the north.
John is the best heating engineer I’ve ever had. He’s been servicing the gas boiler for over ten years. He is always on time. A brilliant engineer and amazing at his job. He’s very professional and simply a lovely person.
2. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vokera
Dear Joanne, thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
John Baldwin - excellent engineer!
The engineer, John Baldwin was extremely polite and very respectful of my property. He called ahead of arrival and was on time. He made time to answer my questions and was extremely understanding. Nothing was too much trouble, one of the nicest and most pleasant chaps I have encountered in a long time. Great job - thank you John Baldwin.
2. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vokera
Dear Tracey, thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
Steve LANGSTAFF
Your engineer, STEVE LANGSTAFF kept us informed as to when he would arrive. As ever, Steve was thorough, totally professional, friendly and informative. He works quickly, efficiently and leaves the area clean and tidy. His customer skills are excellent. Steve is a real credit to your company.
29. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vokera
Dear Bob, thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
I have had a great experience from…
I have had a great experience from start to fix! Logged my issue on a Saturday of a Bank Holiday. Had a reply first thing on the Tuesday and an engineer arrived at 8.30 on the Thursday. Very fast and very easy to book the fault in. John Alford was the guy that came to fix the boiler. He was friendly, professional and explained the issue and why it had occurred. All back up and running correctly by 9.30am.
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vokera
Dear Lyndsey, thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
Andrew the engineer carried out my…
Andrew the engineer carried out my annual service very efficiently and arrived on time agreed.
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vokera
Thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
Annual boiler service by Andrew
Annual boiler service by Andrew, who is always friendly, reliable and keeps me informed of arrival times. He is very knowledgeable and offers great advice. I know I can rely on this service for my vokera boiler.
22. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vokera
Thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
Excellent and efficient service
Excellent and efficient service from phone call reporting the problem with my boiler, to the engineer Andrew who came to repair the boiler. Andrew was friendly and chatty and fixed the boiler in no time excellent service. This was all done in 2 hours from reporting the issue to the customer service advisor who was excellent however I didn't get his name to Andrew repairing it. Could not have asked for better service 👍
22. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vokera
Thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
Thank you John Baldwin for all your…
Thank you John Baldwin for all your help!
I recently had a bit of a problem with the boiler and I needed to go through the Vokera Customer Service Team. The Customer Service team were helpful, detailed and friendly...thank you!
John Baldwin the engineer was sent out, and problem resolved straight away. He explained what he was doing and why, showing me the readings and adjustments that he made. Great guy, very friendly and helpful! I highly recommend the service. Many thanks to John
20. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vokera
Dear Janet
Thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
Regular Boiler man is always on time
Regular Boiler man is always on time, very friendly person, We have been with Vokera for about 8 years. Had many parts replaced. He always carry extra parts never a problem.
20. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vokera
Dear Mr Sahota, thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
Colin the service engineer attended
Colin the service engineer attended. Very helpful and no nonsense. Service of my boiler completed with no issues.
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vokera
Dear Ken, thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
Always Amazing service by Margaret at…
Always Amazing service by Margaret at Vokera ! So rare at large companies now
We fit about 100 units a year and they've out performed the more expensive brands with being better made I suppose
Easily best value for money boilers about
12. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vokera
Hi Adrian, thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
Dette er Trustpilot
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