DHL delivery took a long time. Got 3 different e mails ,3 days apart , telling me they had the package. The problem "was a problem in your area", but no one could tell me what the problem was. packag... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ordered 6 bottles from our local Provence village, received several updates on order, and the wine arrived at our Berkshire home in less than a week. This is our first time of using this supplier, but... Vis mer
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Having checked quite a few websites, I think Vinatis has the best range of non-alcoholic wines, and at the best price. The cost of delivery was also very reasonable - and I appreciate that they do del... Vis mer
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This 'mixed case' was purchased as a present, so I can't express an opinion on the wines' quality... but I have high expectations! UK buyers should be aware that delivery is from Europe and make appro... Vis mer
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Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Buy Wine & Champagne online for delivery to the UK & EU. Vinatis' team of expert sommeliers focus on a quality selection so all bottles get blind tasted. ✅
Kontaktopplysninger
Frankrike
- vinatis.co.uk
4,3
Enestående
2k anmeldelser
Har svart på 95 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
10/10
The easiest 5stars I’ll ever give. Cracking prices, wine and delivery. I’d give 6 stars if I could. And I’m not easily pleased
1. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr. Miller,
A huge thank you for your wonderful feedback! Your comments truly mean a lot to us.
We are delighted to hear that our prices, the quality of our wines, and the speed of our delivery have fully met your expectations, especially coming from someone who is “not easy to please”!
Your mention of “6 stars” gives us particular pleasure. Thank you for your trust.
We remain at your full disposal and look forward to assisting you with your future discoveries.
Kind regards,
Caroline – Vinatis Customer Service
Very good service
Very good service. Ordered on a Wednesday and was delivered from France to Scotland within 5 days.
Would highly recommend on the price and delivery of their products.
1. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr Motts,
Thank you very much for your comment.
Your satisfaction is important to us and we are delighted to have been able to fulfil your expectations.
Looking forward to seeing you again soon on our site.
Sincerely yours,
Caroline - Vinatis Customer Service
Great service
We bought 2 bottles of Ruinart, best prices we could find online. Quick delivery, well packaged. Very happy with my purchase 😊
26. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mrs HUNTER,
We sincerely thank you for your comment and your order.
We are delighted to hear that you are satisfied with your shopping experience at Vinatis.
Hope to see you again soon on our website for more discoveries !
Kind regards,
Caroline - Vinatis Customer Service
Loyal Vinatis customer for good reason.
I’ve been a Vinatis customer for a couple of years now, and for good reason. Service is 1st class, selection of wines is outstanding, the tracking is spot on and their website is encyclopaedic.
Couldn’t have a celebration without them now.
In fact, II have just taken delivery of a magnum of LUPO MERAVIGLIA TRE DI TRE 2023 - BOTTER from Puglia, IT & another magnum of CRÉMANT DE BOURGOGNE - PERLE D'AURORE - from the house of LOUIS BOUILLOT for our family feast this holiday season. Well happy!
26. november 2025
Svar fra VinatisUK
Dear Customer,
Thank you so much for your wonderful message and for your loyalty over the years, it truly means a lot to us.
We are delighted to hear that you appreciate our service, wine selection, tracking, and website. Knowing that Vinatis has become part of your celebrations is the best compliment we could receive.
We wish you a wonderful holiday season filled with joy, great moments, and exceptional bottles.
Warm regards,
Caroline - Vinatis Customer Service
Great wine well priced and acceptable…
Great wine well priced and acceptable delivery time frames
28. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr CHRISTOPHER,
We sincerely thank you for your positive feedback.
We are delighted that the quality of our selections and our prices have met your expectations. Your satisfaction with the speed of delivery encourages us to continue our efforts.
Hope to see you soon on our site.
Kind regards,
Caroline - Vinatis Customer Service
Arrived safely
I bought some wines I could not easily find in the UK. I was concerned about ordering from France; however, the wines were despatched quickly and, once they'd cleared customs, were delivered promptly by DPD.
The bottles were very well packed and exactly as ordered. I've not tried the wines yet, but the ordering and delivery processes went well.
24. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Amanda,
Thank you very much for your feedback!
We’re delighted to hear that your ordering and delivery experience went smoothly and that the wines arrived safely and as expected.
We hope you enjoy tasting them, and we look forward to serving you again soon!
Sincerely yours,
Caroline - Vinatis Customer Service
Pleasantly Surprised
Ordered champagne for the festive period as it was on offer at a good price. Arrived quickly, well packaged. Very happy with my first experience of Vinatis
26. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mrs PENMAN,
Thank you very much for your comment.
Your satisfaction is important to us and we are delighted to have been able to fulfil your expectations.
Looking forward to seeing you again soon on our site.
Sincerely yours,
Caroline - Vinatis Customer Service
Excellent service with a quick delivery…
Excellent service with a quick delivery time. Binaries is my go to due to the great choice of wines. There is something for everyone.
27. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr. BARRATT,
We sincerely thank you for your positive feedback.
We are delighted that the variety of our selection and the speed of our shipping met your expectations.
Your loyalty is greatly appreciated, and we remain at your disposal for any further requests.
Kind regards,
Caroline – Vinatis Customer Service
Modeste
Good quality of the product, faster delivery with a good delivery company. Relatively competitive prices
29. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr Modeste,
We would like to thank you for your positive feedback.
We’re glad to hear that you are satisfied with the product quality, fast delivery, and our competitive prices.
We look forward to serving you again soon!
Sincerely yours,
Caroline - Vinatis Customer Service
Better than expected!
Prompt delivery, excellent and huge range on offer, superior packaging. I shall be back!
22. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr ADAMS,
We would like to thank you very much for your kind feedback!
We’re delighted to hear that you were satisfied with the delivery and our products.
Hope to see you soon on our site.
Sincerely yours,
Caroline – Vinatis Customer Service
Great service fast delivery no issues
21. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr John,
We greatly appreciate your positive feedback and your satisfaction rating.
See you soon on our website for new tasting adventures.
Sincerely yours,
Caroline - Vinatis Customer Service
Wine delicious but impossible website
Wine delicious but impossible website – in a loop from hell trying to sign into my account.
28. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mrs. SUSAN,
We would like to thank you very much for your kind words about our wines; we truly appreciate it!
Regarding the difficulty you are experiencing when trying to log into your Vinatis account, we kindly invite you to contact our customer service directly via our platform: https://www.vinatis.co.uk/contact-us. They will be happy to assist you and find a solution to this issue.
We appreciate your understanding and remain at your disposal for any further questions or assistance.
Kind regards,
Caroline – Vinatis Customer Service
Excellent Service
We were very pleased with the service from Vinatis. The wines we ordered were exactly as described and they arrived when expected.
15. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr Patrick,
We would like to thank you for your kind words.
We are happy to read that you are satisfied with our services. This has always been our goal, and your feedback inspires us to continue striving for excellence.
We look forward to serving you again soon with more exciting discoveries.
Yours sincerely,
Caroline - Vinatis Customer Service
Excellent service
Excellent service, the beers pretty good too
20. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr David Slone,
Thank you very much for your positive feedback and 5-star rating!
It is a real pleasure to count you among our customers.
We look forward to your next order!
Kind regards,
Caroline - Vinatis Customer Service
An excellent service
An excellent service from start to finish. No hidden costs, excellent communication and quality products. Recommended!
22. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Customer,
We sincerely thank you for your kind feedback!
We are delighted to hear that your order met your expectations.
Your recommendation means a lot to us. We look forward to welcoming you again soon for new experiences.
With our best regards,
Caroline – Vinatis Customer Service
Poor Customer Care
I have used Vinatis for many years. They offer a wide range of excellent wines at a reasonable price. Deliveries are normally quick and very well packaged. However please be aware that they do not care about their Customers one bit. I placed an order for 6 bottles of champagne, the following day I got a mail from them saying “Did I like it? It’s on flash sale”. I enquired about getting the sale price but they wouldn’t even consider it. Shameful service! To compound matters and despite emails regarding my complaint, they have called me Mrs Ashley🤦♂️I am male, my Christian name is Ashley, they know that, they are great when things go well, but when they aren’t, and you challenge them, you get no respect at all. Beware!
21. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mrs ASHLEY,
We are sorry to hear that your experience with our service was not satisfactory, and we thank you for taking the time to share your feedback with us.
Indeed, the promotion on our products had been set up in advance, and we have no way of knowing when our customers will place their orders. As previously mentioned, you placed your order on November 13, and it was shipped the following day, on November 14.
All notifications regarding our offers and promotions are sent to all our customers, without any possibility of knowing whether they have already placed an order.
Given these circumstances, and since your order has already been shipped, its cancellation is unfortunately no longer possible. Therefore, the promotional discount on the product concerned, Champagne Billecart-Salmon – La Réserve, cannot be applied. We sincerely regret not being able to respond favorably to your request.
Thank you for your understanding. We remain at your disposal for any further questions or assistance.
Kind regards,
Caroline – Vinatis Customer Service
My First Order
All went smoothly and to plan.No problems at all.
Excellent service.
19. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr Hollis,
Thank you very much for your positive comment.
We are extremely pleased to read that you are satisfied with your experience with Vinatis.
Looking forward to seeing you again on our site for new discoveries.
Best regards,
Caroline - Vinatis Customer Service
Good range, good prices, good delivery if it all goes according to plan...
Vinatis offer a good range, particularly of French wines. Most of the ones I've had (in 3 orders) have been good. Pricing is pretty good, although it's not the cheapest way to buy similar quality wines. The best thing about them is that you can order the number of bottles you need, not a minimum of 12 as with most subscription companies. Delivery so far has always been good, generally just a few days after ordering. But there are a lot of one-star reviews on this site that complain about the awful customer service if something goes wrong. In my experience the French have a different idea of what constitutes good customer service and they tend not to believe "the customer is always right". Indeed, it sometimes seems to be the opposite! However, if everything goes smoothly, this is a good place to buy some very nice French wines at reasonable prices.
20. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr. CHAFER,
Thank you for your detailed comment and for your trust.
We are delighted that our selection and the speed of our deliveries have met your expectations.
We also take your remark regarding certain negative customer service reviews very seriously. Your feedback is valuable: it reminds us of the importance of staying attentive, earning our customers’ trust, and continually improving the quality of our support, especially when unforeseen issues arise.
Please rest assured that our team is fully committed to providing responsive, professional, and attentive assistance, as your satisfaction remains at the heart of our priorities.
Thank you once again for your loyalty. We look forward to accompanying you in your future discoveries.
Kind regards,
Caroline – Vinatis Customer Service
Svar fra VinatisUK
Hello,
We greatly appreciate your positive feedback and your satisfaction rating.
See you soon on our website for new tasting adventures.
Sincerely yours,
Caroline - Vinatis Customer Service
Good value for money.
I have used Vinatis on several occasions and have always found them efficient and great value for money.
20. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr. Kevin N,
We sincerely thank you for your loyalty and your positive feedback.
Your satisfaction is our priority, and we are delighted to have met your expectations during your various purchases.
We hope to continue providing you with services that meet your standards for your future orders.
Kind regards,
Caroline – Vinatis Customer Service
Dette er Trustpilot
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Lær mer om andre slags anmeldelser.
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Lær om anmeldelsesprosessen på Trustpilot.
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