DHL delivery took a long time. Got 3 different e mails ,3 days apart , telling me they had the package. The problem "was a problem in your area", but no one could tell me what the problem was. packag... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ordered 6 bottles from our local Provence village, received several updates on order, and the wine arrived at our Berkshire home in less than a week. This is our first time of using this supplier, but... Vis mer
Selskapet har svart
Having checked quite a few websites, I think Vinatis has the best range of non-alcoholic wines, and at the best price. The cost of delivery was also very reasonable - and I appreciate that they do del... Vis mer
Selskapet har svart
This 'mixed case' was purchased as a present, so I can't express an opinion on the wines' quality... but I have high expectations! UK buyers should be aware that delivery is from Europe and make appro... Vis mer
Selskapet har svart
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Buy Wine & Champagne online for delivery to the UK & EU. Vinatis' team of expert sommeliers focus on a quality selection so all bottles get blind tasted. ✅
Kontaktopplysninger
Frankrike
- vinatis.co.uk
4,3
Enestående
2k anmeldelser
Har svart på 95 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Hopeless
I have tried 6 times and my wife at least twice to place a £400 order but none of our six credit cards accepted . We have messaged and no assistance they just say order cancelled. Had thought U.K. based but apparently a French Co so maybe makes sense 🙄. Customer inter relationship skills zero
1. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Hello,
We sincerely regret the difficulties you encountered during your purchase attempt.
We have already contacted you via a private message on Trustpilot to obtain additional information regarding your Vinatis account, but unfortunately, we have not received any response from you.
In order to analyze this issue in detail and provide you with an accurate response, we would be grateful if you could provide us with the name associated with your Vinatis account or the email address linked to it.
We look forward to your reply and remain at your disposal for any further information.
Kind regards,
Caroline – Vinatis Customer Service
50% of order missing
Ordered 2 fine wine magnums for a special occasion, received only one of them. Initially, good response time to emails, i am now not receiving a reply. The wine received was excellent, but i am now out of pocket. Please get in touch to arrange a refund. - Update, refund now received, although slow, all rectified
31. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr. Angus,
Thank you for your feedback. We are sincerely sorry that your order was only partially delivered.
As previously mentioned, your second parcel is currently held at the DPD agency for a reason that has not yet been communicated to us. We have therefore requested our carrier to open an investigation to locate the parcel. They have informed us that the investigation is still ongoing.
However, to avoid further delay, the refund for the undelivered parcel has already been processed to your original payment method. You can verify this directly with your bank.
Please be assured that this issue has been reported to the relevant department so that the necessary measures can be implemented to prevent such situations from occurring in the future.
We hope that this incident remains isolated and that your future orders will be fully satisfactory.
Kind regards,
Caroline – Vinatis Customer Service
Great service value for money and…
Great service value for money and informative delivery
7. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr ANIM,
Thank you very much for your positive feedback.
It is a real pleasure to count you among our customers.
Hope to see you soon on our site.
Sincerely yours,
Caroline - Vinatis Customer Service
I mostly buy Rose wine
I mostly buy Rose wine, I find Vinatis UK have the best selection, the prices are good, very reliable to buy from.
Delivery can take be a little slow sometimes,I don’t mind, always well boxed.
A very good company to buy from
3. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mrs Jennifer,
Thank you so much for your kind words and for sharing your experience!
We’re delighted to hear that you enjoy our Rosé wine selection and that you find Vinatis reliable and good value.
We appreciate your understanding regarding delivery times, we always strive to ensure every order arrives safely and well packed.
Your satisfaction means a lot to us, and we look forward to serving you again soon!
Kind regards,
Caroline – Vinatis Customer Service
J’ai passé une commande avec livraison express…
J’ai passé une commande avec livraison express. D’où, des frais majorés ce qui jusque là est normal. Le but : le recevoir très rapidement et chez moi (vu mes contraintes temps). Le livreur ne s’est pas présenté (j’étais chez moi sur le créneau souhaité).Résultat livraison en pick up et pour ne pas faciliter, celui qui n’est pas le plus proche de chez moi (alors qu’ouvert à l’heure de livraison). Réponse du service client suite réclamation : aller ou le faire récupérer. Je ne m’en serai pas doutée (aucune plus value). Vraiment déçue au niveau du rapport qualité/prix au global. Et pas commerçant du tout.
7. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Bonjour,
Nous vous remercions de nous avoir contactés sur ce site et sommes sincèrement désolés d’apprendre que la livraison de votre commande n’a pas été à la hauteur de vos attentes.
Nous vous avons déjà contacté via message privé sur Trustpilot afin d’obtenir une information complémentaire concernant votre commande, mais nous n’avons malheureusement reçu aucun retour de votre part.
Afin de pouvoir résoudre cette situation au plus vite et vérifier précisément ce qui s’est passé avec votre livraison, pourriez-vous s’il vous plaît nous transmettre votre numéro de commande ?
Cela nous permettra d’ouvrir une vérification détaillée auprès du transporteur et de vous apporter une solution adaptée.
Nous restons bien entendu à votre entière disposition.
Cordialement,
Caroline – Service Client Vinatis
The problem is 'customer service', or the lack of
The problem is, there is no customer service! When things go smoothly it's ok, but if there is an issue (e.g. delivery) it completely goes to pot and 'customer service' is unable to help in any way. Yes eventually you get your money back, but you have to to all the chasing and prompting. I won't be giving them any more business.
6. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr. PAUL,
We sincerely regret that your experience did not meet your expectations.
As previously mentioned, the last parcel that was not received encountered an issue during transit, which prevented its delivery. However, the corresponding refund has already been processed, and you may verify this with your bank.
We completely understand your frustration and offer our sincerest apologies for any inconvenience caused.
Please rest assured that we have already reported this issue to our team as well as to the carrier in order to address it appropriately.
We sincerely hope to have the opportunity to regain your trust and provide you with a fully satisfactory experience on a future order.
Kind regards,
Caroline – Vinatis Customer Service
Excellent price for a lovely product
Excellent price for a lovely product, it does take a little bit longer to get to the UK, our fault, I believe, but excellent communication all the way through.
31. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr Fegan,
Thank you very much for your kind review!
We’re delighted that you’re pleased with both the product and the service you received.
We truly appreciate your understanding regarding the delivery time to the UK and are glad that our communication met your expectations throughout the process.
Hope to see you soon on our site.
Kind regards,
Caroline – Vinatis Customer Service
Excellent
Every aspect from beginning to end was excellent
31. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Hello,
Thank you for your order and your positive feedback.
See you soon at www.vinatis.co.uk for new adventures.
Kind regards,
Caroline - Vinatis Customer Service
They find unusual wines at very fair…
They find unusual wines at very fair prices. Website is excellent and reviews reliable. Delivery from France is no problem and the bottles are almost too well packed. I keep going back.
31. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Hello Rodney,
We sincerely thank you for your positive feedback.
We’re delighted to hear that our selection, the quality of our website, and the efficiency of our shipping meet your expectations.
Your loyalty is truly appreciated and motivates us to keep striving to provide you with the best possible experience for your future orders.
Kind regards,
Caroline – Vinatis Customer Service
Great Wine delivered from France in the…
Great Wine delivered from France in the promised timescale.
29. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Hello,
We sincerely thank you for your positive feedback.
We are delighted to know that your order arrived within the expected timeframe and that the quality of our products met your expectations.
Your satisfaction is our top priority, and we look forward to the pleasure of assisting you with your future purchases.
Kind regards,
Caroline – Vinatis Customer Service
A great service from Vinatis 👍
A great service from ordering to delivery. A wonderful wine and a wonderful service 👏👏👏
28. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr Henning,
We greatly appreciate your positive feedback and your satisfaction rating.
See you soon on our website for new tasting adventures.
Sincerely yours,
Caroline - Vinatis Customer Service
Great service
Always a great delivery service with excellent packaging.
Always excited to open packages & try new wines & old favourites.
Thanks
Dave
24. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Hello Mr Powell,
Thank you so much for your kind words!
We’re delighted to hear that you’re happy with our delivery service and packaging.
It’s wonderful to know that you enjoy discovering new wines as well as revisiting your old favourites, that’s exactly the experience we strive to create for our customers.
We truly appreciate your loyalty and look forward to accompanying you on many more wine discoveries!
Kind regards,
Caroline – Vinatis Customer Service
Well packed
Well packed, and safe delivery.
Happy with the contents.
24. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Hello,
Thank you very much for your review and for placing your trust in us.
We hope to have the pleasure of welcoming you back to our site.
Kind regards,
Caroline - Vinatis Customer Service
A good selection of wines
A good selection of wines. Positive experience.
16. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mrs Allen,
Thank you very much for your positive and encouraging comment.
We are extremely pleased to read that you are satisfied with your experience with Vinatis.
Looking forward to seeing you again on our site for new discoveries.
Best regards,
Caroline - Vinatis Customer Service
Des voleurs tout simplement
Des voleurs tout simplement ! Une commande en doublon que je dois réexpédier à mes frais alors que le service client dans un premier temps a reconnu leur erreur !
Des menteurs, ils affirment que j’ai passé commande avec deux comptes !
23. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Bonjour,
Nous vous remercions de nous avoir recontactés.
Vous aviez initialement pris contact avec notre service à propos d’une commande passée avec l’une de ces adresses, sans mentionner l’existence de plusieurs comptes. Après vérification, nous confirmons en effet que deux comptes distincts ont été créés à votre nom, chacun associé à une adresse e-mail différente, mais à une adresse de livraison identique, et laquelle vous avez accepté la livraison des 2 commandes.
Dans ces conditions, nous ne pouvons en être tenus responsables. Toutefois, si vous ne souhaitez pas conserver la marchandise commandée en double, vous avez la possibilité d’exercer votre droit de rétractation. Dès réception du retour dans nos entrepôts, nous procéderons au remboursement correspondant.
Nous restons à votre disposition pour toute information complémentaire.
Bien cordialement,
Caroline - Service Client Vinatis
Worth the wait!
Returning customer of a few years now. Delivery takes a tad longer than before due to customs hold up (around 10 days or so) hence always place my Christmas orders in October to be sure, but items always in great condition and price is unbeatable.
20. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mrs Bentley,
Thank you so much for your continued trust and loyalty over the years — it truly means a lot to us.
We appreciate your understanding regarding the slightly longer delivery times due to customs procedures, and we’re glad to hear that your orders always arrive in perfect condition.
It’s wonderful to know that our prices and service continue to meet your expectations.
Kind regards,
Caroline – Vinatis Customer Service
My cava arrived as advertised
My cava arrived as advertised, in full, at the time expected. Looking forward to it!
17. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Hello,
Thank you for your message! We’re delighted to hear that your cava arrived as expected and in perfect condition.
We hope you enjoy it thoroughly and look forward to assisting you with your next order.
Warm regards,
Caroline – Vinatis Customer Service
Half of my order was lost & I…
Half of my order was lost & I understand these things happen. But why couldn’t my order be pulled again and shipped? It appears the wines are still in stock.I put an order through because I had received an offer for free delivery. However I have been told that if I want to reorder the six missing bottles I will now have to pay delivery. This is not a fair way to proceed . I have ordered before from you but I feel very disappointed in how customer services have dealt with the problem.i do not have good confidence in your service
4. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr. Anthony Ashley,
Thank you for taking the time to share your feedback with us, and please accept our sincere apologies for the inconvenience you experienced with your recent order.
We fully understand your frustration, particularly regarding the missing bottles and the shipping fees for placing a new order.
As previously mentioned, items without commercial value cannot be reshipped to the United Kingdom due to customs restrictions related to Brexit. Unfortunately, we are therefore unable to resend the undelivered parcel.
However, as compensation, a voucher worth £9.00 has been credited to your customer account, allowing you to reorder the undelivered items.
We sincerely hope to have the opportunity to regain your trust and provide you with a better experience in the future.
Kind regards,
Caroline – Vinatis Customer Service
Always a great selection of wines.
Always a great selection of wines.
It can sometimes take a while to arrive but this more due to customs than vinatis but worth the wait.
2. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Hello,
Thank you very much for your feedback! We are delighted that our wines bring you satisfaction.
We understand that delivery times can sometimes be a little long, especially due to customs procedures, and we truly appreciate your understanding and patience.
Your satisfaction and enjoyment in discovering our wines remain our top priority.
Kind regards,
Caroline – Vinatis Customer Service
So grateful to have the opportunity to…
So grateful to have the opportunity to source wines from one of my favourite houses.
Arrived safely and gleefully received.
10. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr Smith,
Thank you so much for your kind message!
We are delighted to hear that your order arrived safely and that you are enjoying it.
The whole team thanks you warmly for your trust.
Cheers to many more great wine experiences!
Kind regards,
Caroline – Vinatis Customer Service
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.