DHL delivery took a long time. Got 3 different e mails ,3 days apart , telling me they had the package. The problem "was a problem in your area", but no one could tell me what the problem was. packag... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ordered 6 bottles from our local Provence village, received several updates on order, and the wine arrived at our Berkshire home in less than a week. This is our first time of using this supplier, but... Vis mer
Selskapet har svart
Having checked quite a few websites, I think Vinatis has the best range of non-alcoholic wines, and at the best price. The cost of delivery was also very reasonable - and I appreciate that they do del... Vis mer
Selskapet har svart
This 'mixed case' was purchased as a present, so I can't express an opinion on the wines' quality... but I have high expectations! UK buyers should be aware that delivery is from Europe and make appro... Vis mer
Selskapet har svart
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Buy Wine & Champagne online for delivery to the UK & EU. Vinatis' team of expert sommeliers focus on a quality selection so all bottles get blind tasted. ✅
Kontaktopplysninger
Frankrike
- vinatis.co.uk
4,3
Enestående
2k anmeldelser
Har svart på 95 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Poor customer service
I ordered a 2 bottles of wine as a present for a friend in France. After I had ordered, I sent customer services a question about the wine I ordered but didn't get a response so I cancelled the order and reordered another bottle. All 3 were delivered and I was charged for all 3. Very disappointing customer service.
19. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mrs Suzanne,
Thank you for contacting us via this site and for the information provided through a private message on Trustpilot.
After checking, we see that you reached out to us on the afternoon of December 19. In accordance with our response time of 24 business hours, our colleague replied to you on Monday, December 22, informing you that your parcel was already in transit, which was within the expected processing time.
At the time of delivery, the recipient has the option to refuse any of the parcels in the order. It is also possible to exercise the right of withdrawal and return the parcels, but only within the legal period of 14 days following receipt, in accordance with our general terms and conditions of sale. As this period has now expired, the right of withdrawal can unfortunately no longer be applied.
We hope this information is helpful and remain at your full disposal should you require any further assistance.
Kind regards,
Caroline – Vinatis Customer Service
not delivered in timeframe stated so…
not delivered in timeframe stated so arrived too late to give as a prize, nothing wrong with product , just delivery time
20. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr. Graham,
Thank you for contacting us through this site.
After verification, your order was placed on December 15, shipped the same day, and delivered on December 22. This is fully in line with the delivery timeframe indicated on our website, which is 4 to 5 business days.
We can therefore confirm that the delivery of your parcel was made within the expected timeframe.
Of course, we remain at your full disposal should you require any further information.
Kind regards,
Caroline – Vinatis Customer Service
Must do better!!
The wine eventually turned up , just in time for Christmas, but could not have been dispatched on the day I was told. It took several days to get an on-line response to my query, infact, I ended up chasing on three occasions. I like the idea of being able to telephone someone if needed, or to have a "live" on-line chat at the very least, but I could not find either option. On a positive note, the wine is good, but not sure I can handle such poor customer service from a large company like Vinatis. Happy to come out of retirement to run this for you!!
24. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr. Lewis,
Thank you for contacting us through this site.
Due to a high volume of requests recently, the processing of some inquiries may have been slightly delayed. We sincerely apologize for any inconvenience this may have caused.
As mentioned, your parcels were undergoing customs clearance, which explains the lack of updates in the tracking information. Once customs clearance is completed, the tracking will be updated, and you will be informed of the delivery date.
After verification, your order was placed on December 18 and shipped the same day. It was delivered to you on December 24, which is within the announced delivery timeframe of 4 to 5 business days.
For your information, our multilingual customer service team is available by phone at +33 4 50 09 09 09.
We are nonetheless pleased that you are satisfied with our products and remain at your disposal for any further information.
Kind regards,
Caroline – Vinatis Customer Service
I used to buy this wine in Iceland…
I used to buy this wine in Iceland store in the UK which I really like. They have stopped doing it now. When I saw it on Vinatis, I was very pleased to have found it. I ordered it in 2023. The order was shipped but the delivery company never delivered it for whatever reasons.
I got a full refund, though. Thank you Vinatis.
I placed the same order again a few weeks ago and when the order arrived, it was the wrong order. Honestly Vinatis!!!! What kind of service are you offering?
16. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Hello,
Thank you for taking the time to share your experience, and please accept our sincere apologies for the inconvenience you encountered with your orders.
We are truly sorry for the first incident involving the non-delivery of your order in 2023, as well as for the error that occurred with your most recent order.
We have received the information regarding the email address and name you provided via private message on Trustpilot. However, after checking our system, we were unable to find any account matching these details.
In order to assist you accurately and offer an appropriate solution as quickly as possible, we kindly ask you to provide us with the relevant order number.
Please rest assured that we will do everything possible to correct this situation promptly.
Thank you for your understanding, and we hope to regain your trust.
Kind regards,
Caroline – Vinatis Customer Service
Super Service
Huge selection of wines. Website easy to navigate. Delivery prompt and efficient. Super service and much appreciated.
14. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr Martyn,
Thank you very much for your comment.
Your satisfaction is important to us and we are delighted to have been able to fulfil your expectations.
Looking forward to seeing you again soon on our site.
Sincerely yours,
Caroline - Vinatis Customer Service
A rare Christmas treat
Thanks to Vinitas I was able to obtain a bottle of my beloved Vin Jaune (from the Jura) at a price that did not bankrupt me
19. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr Robins,
We’re delighted to hear that!
It’s always a pleasure to help our clients enjoy their favorite wines without breaking the bank.
Enjoy your "Vin Jaune" and happy tasting!
Kind regards,
Caroline - Vinatis Customer Service
I would have given you five stars
I would have given you five stars, but when my order missed its connection, I was worried it might not get here by Christmas. It did, however, so all well as it is a present for my son.
I will let you know what his verdict is later!
The experience of ordering was very good.
22. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr Lowe,
Thank you for your feedback!
We completely understand your concern about the delivery timing, and we’re glad to hear that your order arrived in time for Christmas. We hope your son enjoys his gift, and we’d be delighted to hear his verdict.
We’re also happy that your ordering experience was smooth and positive. Your satisfaction is very important to us!
Hope to see you soon on our site.
Best regards,
Caroline - Vinatis Customer Service
It all worked very well
They had what I offered. The website was easy to navigate and purchase from. The wine arrived on time. The most work I had to do was to write this review!
Thanks. I’ll come again.
12. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr. Cuckow,
We sincerely thank you for your positive feedback.
We are delighted that your experience met your expectations and that both the purchasing process and the delivery met your needs.
We look forward to assisting you with your future orders.
Kind regards,
Caroline – Vinatis Customer Service
The wines arrived on time and in…
The wines arrived on time and in perfect condition
22. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mrs Roy,
Thank you for your feedback!
We’re delighted to hear that your wines arrived on time and in perfect condition. Enjoy your tasting!
Best regards,
Caroline - Vinatis Customer Service
Rapid response to queries raised by me…
Rapid response to queries raised by me and efficient delivery of wine.2312
23. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr Paul,
We would like to express our sincere thanks for your enthusiastic review.
The entire Vinatis team is delighted to count you among our customers and hopes to see you again soon for more wonderful discoveries.
With our kind regards,
Karen - Vinatis Customer Service
great to deal with
great to deal with
they advised me when the new vintage of my favourite wine Brouilly Chateau Thivin was in stock, i purchased 3 bottles to test ,promptly dispatched as usual.
wioll be ordering a full case after christmas.
19. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr. Brown,
We sincerely thank you for your positive feedback.
We are delighted to have assisted you in selecting your favorite wine and to have met your expectations regarding delivery.
Your loyalty is greatly appreciated, and we look forward to serving you again soon.
Kind regards,
Caroline – Vinatis Customer Service
Svar fra VinatisUK
Dear Mr Barry,
We sincerely thank you for your positive feedback.
We are delighted to know that your experience met your expectations. If you need any assistance or wish to share further suggestions, our team will be happy to help.
Yours sincerely,
Karen - Vinatis Customer Service
Quick delivery and excellent Prosecco
Quick delivery and excellent Prosecco
19. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Hello,
We sincerely thank you for your positive feedback.
We are delighted to hear that the speed of delivery as well as the quality of the product met your expectations.
Your satisfaction remains our priority. We look forward to assisting you with your future orders.
Kind regards,
Caroline – Vinatis Customer Service
Excellent fast and efficient service
20. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr Williams,
Thank you very much for your positive review !
We are honoured by your satisfaction and strive to continually offer you the best possible service.
We look forward to welcoming you back for new experiences.
Kind regards,
Karen - Vinatis Customer Service
Great wines at good prices
Great wines at good prices . A bit longer to come this time but it’s Christmas so it is understandable. All in all , very happy and I’ll be able to treat the family and myself to French wines that I discovered in France .
20. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr. VEREBES,
We sincerely thank you for your positive feedback and are delighted that our selection met your expectations.
We have noted your comment regarding the delivery time, especially during this busy period.
We look forward to accompanying you on your future wine discoveries.
Kind regards,
Caroline – Vinatis Customer Service
I have ordered over 100 bottles this…
I have ordered over 100 bottles this year from Vinatis. All my orders arrived on time and were very well packaged. Everything went perfectly. The prices are fair and I also took advantage of promotions where the prices were the lowest available. I highly recommend Vinatis.
19. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Hello,
Thank you so much for your kind words and for your loyalty!
We are delighted to hear that your orders have always arrived on time and in perfect condition, and that you’ve been able to take advantage of our promotions.
Your recommendation means a lot to us, and we look forward to continuing to provide you with a wide selection of quality wines and excellent service.
Sincerely yours,
Caroline - Vinatis Customer Service
Previous Experience was Better
The website continues to be great for searching but prices seem less competitive and I found that, having placed several orders, delivery information was poor to the point of generating uncertainty.
Get back to Being Great throughout
17. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr. Martin,
Thank you for your feedback and for your loyalty. We are pleased to hear that our website remains convenient for your searches.
Regarding delivery to the United Kingdom, please note that it is normal for no tracking updates to be available until the customs clearance process is complete. Once cleared, delivery typically takes place within 48 hours.
In addition, the prices of our products are set by the wine producers, and we strive to offer a wide selection of quality wines.
We have taken note of your comments regarding price competitiveness and the clarity of delivery information, and your feedback is valuable to us in improving our service.
We remain at your disposal for any further information.
Sincerely,
Caroline – Vinatis Customer Service
Very good easy to use website
Very good easy to use website. Delivery was earlier than predicted, excellent service.
8. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Customer,
Thank you sincerely for your kind feedback. We are delighted to know that both the website and the delivery of your order met your expectations.
Your satisfaction remains our greatest priority, and we look forward to welcoming you again soon for further enjoyable experiences.
Sincerely,
Karen – Vinatis Customer Service
Customer satisfaction guaranteed.
This is a re-order of a wine I sampled a couple of months ago. It was such a positive experience I really felt the need to indulge and ordered a dozen. They arrived, as always from Vinatis, perfectly packed. The couriers performed well and I knew exactly when my delivery would arrive. Customer satisfaction guaranteed.
17. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr BENOIT,
Thank you so much for your wonderful feedback!
We’re delighted to hear that your experience with Vinatis, from the quality of the wine to the delivery service, was so positive. Knowing that your order arrived safely and on time, and that you continue to enjoy our wines, is truly rewarding.
We look forward to delighting you again with your next selection!
Sincerely yours,
Caroline - Vinatis Customer Service
Ordered 3 bottles of Brilla Prosecco
Ordered 3 bottles of Brilla Prosecco. No email confirmation payment pending gave them benefit of doubt. 5 days later still nothing so cancelled order on their website no reply. Now they have taken payment with no Christmas cheer delivered and no reply from them.
19. desember 2025
Anmeldelse skrevet uten oppfordring
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