DHL delivery took a long time. Got 3 different e mails ,3 days apart , telling me they had the package. The problem "was a problem in your area", but no one could tell me what the problem was. packag... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ordered 6 bottles from our local Provence village, received several updates on order, and the wine arrived at our Berkshire home in less than a week. This is our first time of using this supplier, but... Vis mer
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Having checked quite a few websites, I think Vinatis has the best range of non-alcoholic wines, and at the best price. The cost of delivery was also very reasonable - and I appreciate that they do del... Vis mer
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This 'mixed case' was purchased as a present, so I can't express an opinion on the wines' quality... but I have high expectations! UK buyers should be aware that delivery is from Europe and make appro... Vis mer
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Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Buy Wine & Champagne online for delivery to the UK & EU. Vinatis' team of expert sommeliers focus on a quality selection so all bottles get blind tasted. ✅
Kontaktopplysninger
Frankrike
- vinatis.co.uk
4,3
Enestående
2k anmeldelser
Har svart på 95 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Where is my order?
I ordered 3 bottles of champagne on 18th December 2025, but still awaiting delivery.
(n° 3614101)
12. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr. Stephen,
We sincerely regret the inconvenience you experienced regarding the delivery of your order.
As previously indicated, due to an operational issue at our carrier’s local agency, your parcel could not be delivered. We are very sorry about this situation. Following your confirmation, the full refund of the order has been forwarded to our accounting department and will be processed shortly to your original method of payment.
Please rest assured that this incident has been reported to our logistics team in order to improve delivery quality and to implement the necessary measures to prevent such situations from occurring again.
Once again, we apologize for any inconvenience caused and remain at your disposal should you require any further information.
Kind regards,
Caroline – Vinatis Customer Service
I am a repeat customer
I am a repeat customer. I use the filters to fine tune what I want in a wine, as there is so much choice. The wine arrives when promised and is well packaged. Nothing has ever arrived damaged. My only little gripe is there used to be special free postage offers to the UK but there haven't been any for a while and the added delivery charge can be an issue. I usually order 18 or 24 bottles at a time so it is a consideration.
9. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Bonjour,
Nous vous remercions pour votre fidélité et votre retour positif concernant la qualité de nos expéditions et la diversité de notre catalogue. Nous prenons note de votre remarque sur les frais d’envoi et comprenons l’importance de ce point pour nos clients britanniques. Votre observation sera transmise à notre équipe commerciale. Nous espérons continuer à vous satisfaire lors de vos prochaines commandes.
Marie – Vinatis Customer Service
Wine excellent as always
Wine excellent as always . Poor experience with delivery in the Uk.
Information from courier totally wrong, mixed messages from DPD on phone and different information from speaking directly to customer service.
Second delivery now delayed.
Disappointing.
7. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Hello,
Thank you for your feedback. We are delighted that our wines continue to meet your expectations.
However, we sincerely apologize for the issues encountered with the delivery to the United Kingdom.
Please note that we have already contacted you via a private message on Trustpilot to obtain information regarding your order, but unfortunately, we have not received any response from you.
In order to verify your case and resolve this issue as quickly as possible, we kindly ask you to provide us with your order number.
We remain at your full disposal and will do everything possible to resolve this situation promptly.
Kind regards,
Caroline – Vinatis Customer Service
All arrived in the end
Ordered 12 bottles. Received notification of despatch, but only 6 arrived. Remainder arrived next day, so all well. Would have saved a worrying few hours if I'd been notified about part delivery.
3. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr. Bent,
Thank you for taking the time to share your experience. We are delighted that your order was eventually complete and that everything went smoothly.
We fully understand that the partial delivery may have caused some concern, and we regret that you were not informed in advance. Your feedback has been forwarded to our logistics department to improve communication in such situations and prevent it from happening again.
We appreciate your understanding and look forward to continuing to satisfy you with your future orders.
Kind regards,
Caroline – Vinatis Customer Service
Continued excellence
Choice of wines and delivery communication were excellent as usual. Very good service
2. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr Ken,
We greatly appreciate your positive feedback and your satisfaction rating.
See you soon on our website for new tasting adventures.
Sincerely yours,
Caroline - Vinatis Customer Service
The wine was just what we ordered
The wine was just what we ordered and, was delivered on time. Issue was delivery driver saw him approach the house but when I opened the door he was driving off. He did not ring or knock left box on its side, was pleased there were no issues.
3. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Hello,
Thank you for sharing your experience. We are delighted to hear that the wine perfectly matched your order and was delivered on time.
We do, however, understand your comment regarding the delivery and the behavior of the courier. We have forwarded your feedback to our carrier to help improve delivery quality and prevent this from happening in the future.
We are glad that, despite this incident, your order went smoothly and we thank you for your understanding.
Kind regards,
Caroline – Vinatis Customer Service
Perfection once again for service
Perfection once again for service, quality of wines and prices. Recommend highly.
3. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr Peter Cook,
Thank you very much for your kind feedback!
We are delighted to hear that you are satisfied once again with our service, the quality of our wines, and our prices.
Your recommendation means a lot to us, and we look forward to delighting you with more exceptional wines in the future.
Kind regards,
Caroline – Vinatis Customer Service
Smashed en route
The good news, Vinatis refunded my money, and the customer service was prompt and friendly. Otherwise very disappointed as a 3 bottle wine order was broken in transit France to UK. The worst part was I had to be detective and notify Vinatis about the couriers odd message rather than they informing me of an issue with my order. Either it wasn't packed adequately or the transit handlers were violent with it!! Ironically it was my first and last order with Vinatis, super disappointed.
22. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr. Evans,
Thank you for taking the time to share your experience. We are sincerely sorry for the inconvenience you encountered with the delivery of your order.
We fully understand your frustration regarding the damaged bottles and the fact that you had to report the issue yourself. Please be assured that your feedback has been forwarded to our logistics department to reinforce our packaging procedures and monitoring with our carriers, in order to prevent this type of situation from happening again.
We are nevertheless pleased that your refund was processed promptly and that our customer service team was able to assist you.
Your feedback is valuable and helps us improve the quality of our services. We sincerely regret that your first experience with us did not meet your expectations.
Kind regards,
Caroline – Vinatis Customer Service
Great wines but I took off a star…
Great wines but I took off a star because tracking was very poor.
2. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Hello,
Thank you for sharing your review and for your kind words about our wines. We are delighted that they met your expectations.
We have noted your comment regarding the delivery tracking and sincerely regret that it did not meet your expectations. Please be assured that we have forwarded your feedback to our logistics team to improve the accuracy and clarity of our tracking for our customers.
We look forward to the pleasure of fully satisfying you with your next order.
Kind regards,
Caroline – Vinatis Customer Service
Good price and delivery
Good price and decent delivery from France it said on the postage label.
Would use again definitely!
30. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Hello,
We sincerely thank you for your positive feedback and are delighted that our prices and shipping met your expectations.
We would be happy to assist you with your future orders.
Kind regards,
Caroline - Vinatis Customer Service
Delivery problems
Wine was ordered easily on 15th December but it was 31st December before it finally arrived. The postcode was correct but the house name was not included so DPD were not able to deliver in a rural area. Sorted eventually and wine was good and a fair price.
31. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Customer,
Thank you for sharing your experience and for your feedback. We regret the delay in the delivery of your order, as well as the address error that complicated the delivery of your parcel.
We are, however, pleased to hear that the issue was eventually resolved and that you were satisfied with the quality of the wine and its value for money.
Your comments have been forwarded to our logistics team to improve delivery accuracy and to prevent similar situations in the future.
Thank you for your understanding, and we look forward to serving you again.
Kind regards,
Caroline – Vinatis Customer Service
Christmas Wine I ordered did not arrive before…
Wine I ordered did not arrive before Christmas, despite ordering early enough. Took ages to get back to me when I emailed them. I will definitely order elsewhere from a UK based wine warehouse source. Not like this company saying held in customs will update you when we can. Very poor and this was my first time of trying them. Just be aware when you order from them as I have noted other comments similar to mine.
9. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr JOHN,
Thank you for taking the time to share your experience. We are sincerely sorry to hear about your disappointment.
We have already contacted you via private message on Trustpilot to obtain information regarding your order, but unfortunately, we have not received any response from you.
We fully understand your frustration regarding the delivery delay as well as the time taken to process your request, and we sincerely apologize. In order to verify what happened and provide you with an appropriate response, we kindly ask you to provide us with your order number.
Once again, we apologize for the inconvenience caused and thank you for your understanding.
Kind regards,
Caroline – Vinatis Customer Service
Great product
Great product, excellent delivery, quick, easy and well packaged- fab service
29. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mrs Vicky S,
We greatly appreciate your positive feedback and your satisfaction rating.
See you soon on our website for new tasting adventures.
Best regards,
Caroline - Vinatis Customer Service
Experience as expected!
Great range of wines, well packaged, reliable delivery company. My go to supplier for French wines.
30. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr Peter,
Thank you very much for your comment.
Your satisfaction is important to us and we are delighted to have been able to fulfil your expectations.
Looking forward to seeing you again soon on our site.
Sincerely yours,
Caroline - Vinatis Customer Service
4 stars as I ordered it for Christmas…
4 stars as I ordered it for Christmas but it came two days later … but we have saved it for NYE tonight !
31. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Susan,
Thank you very much for your feedback. We sincerely apologize for the delay in delivery and understand your disappointment, especially as it was intended for Christmas.
We are, however, glad to hear that you were able to enjoy it for your New Year’s Eve celebration! We truly appreciate your understanding and hope to provide you with a flawless experience for your next order.
Wishing you a wonderful New Year!
Kind regards,
Caroline – Vinatis Customer Service
Great Company
Having recently returned from a birthday trip from Rome we had a botte of red there which we both really enjoyed. We searched for the bottle when we came home and came across Vinatis. We found the bottle of wine we wanted, it was easy and straight forward to order and given that we were ordering at a busy time of year the service was excellent. They were also great at keeping me up to date with the delivery. I would definitely recommend and use them again.
12. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mrs Knopp,
Thank you very much for taking the time to share your experience. We are delighted to hear that you were able to find the wine you enjoyed in Rome and that your ordering experience with Vinatis was simple and efficient.
We also appreciate your kind words about our customer service and the updates on your delivery. Your recommendation means a lot to us, and we look forward to assisting you with your future orders.
We hope you enjoy your wine and many more wonderful moments of tasting!
Best regards,
Caroline – Vinatis Customer Service
Honestly not impressed
Honestly not impressed. Was given a delivery date of the week before Christmas but didn't turn up until 28th and then only after chasing. Would hate to think how late it would have been if hadn't complained.
28. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Hello,
Thank you for taking the time to share your experience with us, and we are sincerely sorry to learn that your order did not meet your expectations.
We fully understand your disappointment regarding the delivery delay. Our delivery times are provided for information purposes only and may vary depending on customs processing, which is entirely beyond our control. Nevertheless, we have taken note of your feedback and it has already been forwarded to the relevant department.
Once again, we apologize for any inconvenience caused and remain at your full disposal.
Kind regards,
Caroline - Vinatis Customer Service
I placed an order for champagne on 17…
I placed an order for champagne on 17 December for delivery before Christmas. It only arrived on 27 December. I will not buy from Vinatis again.
27. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr. Kendon,
We sincerely regret that your experience did not meet your expectations.
As indicated on our website, delivery times for the United Kingdom are provided as an estimate and depend primarily on customs procedures.
Furthermore, no new updates will appear in the tracking until the customs clearance process is completed.
Please accept our apologies for this inconvenience, which is beyond our control. We hope to provide you with a better experience in the future.
Kind regards,
Caroline – Vinatis Customer Service
Great wines but delivery was poor
Great wines but delivery was poor
28. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr. TEMPERTON,
Thank you for your positive feedback regarding our selection.
We regret, however, that the delivery service did not meet your expectations. Please be assured that we take your comments into account in order to improve this service.
We remain at your disposal for any further information.
Kind regards,
Caroline – Vinatis Customer Service
Didn’t arrive on time
Didn’t arrive within the stated 3 - 5 days. Took 2 weeks, asked for refund give bottle was a birthday present and received no response. Wouldn’t use again.
29. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Hello,
Thank you for taking the time to share your experience with us. We are sincerely sorry to learn that your order did not meet your expectations.
As previously explained, delivery times to the United Kingdom are provided for guidance only and may vary due to customs processing. Unfortunately, in your case, we were unable to provide a fixed delivery date, as we were awaiting feedback from customs to determine when the goods would be cleared. This part of the process is beyond our control.
In addition, due to a high volume of requests received recently, the processing of some inquiries has taken slightly longer than usual. We regret the delay in handling your request.
We can confirm that the parcel was delivered on December 27. Consequently, we are unfortunately unable to grant your request for a refund.
Please accept our apologies for this inconvenience, which was beyond our control. We remain at your full disposal should you require any further information.
Kind regards,
Caroline – Vinatis Customer Service
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