DHL delivery took a long time. Got 3 different e mails ,3 days apart , telling me they had the package. The problem "was a problem in your area", but no one could tell me what the problem was. packag... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ordered 6 bottles from our local Provence village, received several updates on order, and the wine arrived at our Berkshire home in less than a week. This is our first time of using this supplier, but... Vis mer
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Having checked quite a few websites, I think Vinatis has the best range of non-alcoholic wines, and at the best price. The cost of delivery was also very reasonable - and I appreciate that they do del... Vis mer
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This 'mixed case' was purchased as a present, so I can't express an opinion on the wines' quality... but I have high expectations! UK buyers should be aware that delivery is from Europe and make appro... Vis mer
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Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Buy Wine & Champagne online for delivery to the UK & EU. Vinatis' team of expert sommeliers focus on a quality selection so all bottles get blind tasted. ✅
Kontaktopplysninger
Frankrike
- vinatis.co.uk
4,3
Enestående
2k anmeldelser
Har svart på 95 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
prompt service
prompt service! looking forward to trying the wine
6. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mrs. Harvey,
Thank you very much for taking the time to leave this review.
We are delighted to have met your expectations. The Vinatis team wishes you an enjoyable tasting and looks forward to welcoming you again soon for more discoveries.
Kind regards,
Caroline – Vinatis Customer Service
Great service
Great service, speedy through customs. customer service kept in touch regarding delivery times.
6. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Hello,
Thank you very much for your kind feedback!
We’re delighted to hear that you appreciated our service and that your order went smoothly through customs.
We’re also glad that our customer service team was able to keep you informed about the delivery times. Your satisfaction is very important to us.
Best regards,
Caroline - Vinatis Customer Service
Svar fra VinatisUK
Dear Mr Vogwill,
Thank you for highlighting the simplicity of our ordering process and the quality of our assistance.
We are delighted to know that your experience met your expectations.
We remain at your disposal for any future needs.
Sincerely yours,
Caroline - Vinatis Customer Service
I was initially sceptical about…
I was initially sceptical about orderering wine directly from France especially re delivery times etc. However from the very first order my fears were unfounded. The service is excellent and considering the logistics these days and additonal bureaocracy at the ports, delivery times from Vinatis are impressive. Its also great to be able to buy the wines we like when we travel to France ourselves. Keep up the good work.
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Hello,
Thank you very much for your feedback and for your trust.
We are delighted to hear that your first experience with Vinatis met your expectations and that you were satisfied with our delivery times.
We are also pleased to help you easily find the wines you discovered during your travels in France.
Thank you again for your encouragement, which means a lot to us. We will do our best to continue offering you the best possible experience.
Kind regards,
Caroline – Vinatis Customer Service
Good product and good communication
Good product and good communication. I have bought from them before and will do so again.
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Hello,
Thank you for your kind words and for your continued trust in our services.
We are delighted to know that your experience has been positive and look forward to assisting you again in the future.
Best regards,
Caroline - Vinatis Customer Service
Very fast delivery
Very fast delivery, great communication. Unfortunately just left package outside for all to see. Luckily I was in and it wasn’t raining.
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr. Sean,
Thank you for your feedback and for your kind words regarding the speed of delivery and the quality of our communication.
However, we are sorry to hear that your package was left outside, exposed. The safety and proper delivery of orders are a priority for us, and your comments will be forwarded to our carrier to help prevent this from happening in the future.
We are glad that everything went well in your case and remain at your disposal for any further assistance.
Kind regards,
Caroline – Vinatis Customer Service
Excellent service albeit delivery takes longer than expected
I ordered 8 bottles on 24 February and received confirmation that they had been shipped later that day. However, as they had not been delivered by 3 March, I enquired on the status. Following a helpful reply from Vinatis in France later that day, the wine duly arrived on 4 March!
So overall an excellent service - only frustrated by the slow progress through Customs.
4. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Hello,
Thank you for sharing your experience.
We appreciate your patience regarding the delivery delay caused by customs procedures.
We are glad our team could assist you promptly and that your order arrived safely. We strive to provide a seamless service and hope to exceed your expectations next time.
Sincerely yours,
Caroline - Vinatis Customer Service
Fantastic value and quick delivery…
Fantastic value and quick delivery considering it came from abroad
4. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr Bardwell,
We are delighted to learn that you appreciated the excellent pricing and prompt shipment despite the international origin.
Your satisfaction is our priority, and we look forward to serving you again soon.
Best regards,
Caroline - Vinatis Customer Service
my wine supplier of choice
my wine supplier of choice. Excellent range of producers, great prices and magnificant service. order to delivery simple and straightforward
6. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Hello,
Thank you for your excellent rating and kind words.
We’re thrilled to hear that you enjoy our selection of producers, competitive prices, and the service we provide.
Making the order-to-delivery process simple and smooth is exactly what we aim for, so your feedback means a lot to our team.
We look forward to helping you discover even more great wines in the future!
Sincerely yours,
Caroline - Vinatis Customer Service
The wine I'd ordered arrived in good…
The wine I'd ordered arrived in good time and in good order. The ordering process was straightforward and I was perfectly satisfied with the experience.
3. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr Jones,
We are delighted to hear that your order reached you promptly and in excellent condition.
Your satisfaction with the purchasing procedure is very encouraging.
See you soon on our website for new tasting adventures.
Sincerely yours,
Caroline - Vinatis Customer Service
When I had free delivery on 12 bottles…
When I had free delivery on 12 bottles the deal was good. Quality of previous orders was as expected very good. Delivery took some time but delivered in the time slot stated.
Very happy.
28. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr Blowers,
Thank you very much for your positive feedback. We are delighted to hear that you are happy with your order and that the quality of the products met your expectations.
We are also pleased that the delivery arrived within the announced time slot, and that you were able to benefit from our free delivery offer.
Hope to see you soon on our site.
Kind regards,
Caroline - Vinatis Customer Service
Good wine not to be rushed
Order processed day after order. Wine takes a while to arrive but this is my 2nd order and the wines are well worth the wait
27. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr Bright,
Thank you for your kind feedback and for choosing us again.
We appreciate your patience regarding delivery times and are delighted to hear that the quality of our selections meets your expectations.
Cheers to many more great wine experiences!
Best regards,
Caroline - Vinatis Customer Service
Bertrand Art de Vivre wines
I was delighted to find the Bertrand wines on this site. I have often had the Clairette and it was a bonus the find the one in the pottery bottle. We thought it was a tad sweeter than the normal glass bottle version, which was very much to our liking. What a bonus to find the red GSM pottery version as well. Highly recommended.
28. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr Vaughan,
We are pleased to learn that you appreciated discovering the Bertrand selections on our platform.
It is gratifying to know the unique packaging and flavor variations met your expectations. Your recommendation is sincerely valued and motivates us to continue offering diverse and quality products.
We look forward to assisting you again soon.
Sincerely yours,
Caroline - Vinatis Customer Service
A good selection of wines
24. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mr Harvey,
Thank you for your positive feedback regarding our assortment.
We strive to offer a diverse range to satisfy your preferences. We hope to continue meeting your expectations in future visits.
Sincerely yours,
Caroline - Vinatis Customer Service
Great wine choice at very reasonable…
Great wine choice at very reasonable prices.
From order to delivery took one week.
This was our first time ordering through Vinatis and we will definitely be ordering more, just need to taste the wine now.
26. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Hello,
Thank you very much for taking the time to share your review.
We are delighted to have met your expectations.
The Vinatis team wishes you an enjoyable tasting and looks forward to welcoming you again soon for more discoveries.
Kind regards,
Caroline – Vinatis Customer Service
Great company
Great company. Incredible prices. Well packaged. The only thing that let it down was the delivery time but customer service kept me informed. I will be using Vinatis again in the future.
24. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Dear Mrs Steele,
Thank you very much for your positive feedback!
We are delighted to hear that you appreciated our prices as well as the care taken in packaging your order.
We also thank you for your understanding regarding the delivery time, and we are pleased that our customer service team was able to keep you informed throughout the process.
It will be a pleasure to assist you again with your next order at Vinatis.
Kind regards,
Caroline – Vinatis Customer Service
1 .had to email to get delivery
1 .had to email to get delivery
2 .DPD mislead about delivery when they hadn’t called
3.had to collect from post office
4. Wine is very nice pop
18. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Hello,
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the inconvenience experienced upon receiving your order.
Your comments have been carefully noted, and we are taking the necessary steps to improve the speed and clarity of the information provided regarding order tracking. Your remark about the carrier has also been taken very seriously in order to prevent any further re-routing issues in the future.
We are nevertheless pleased to hear that you were satisfied with the quality of the wine. Your satisfaction remains our top priority, and we continuously strive to ensure our service meets your expectations.
We hope to have clarified the situation and remain fully committed to providing you with an even more satisfactory experience in the future.
Kind regards,
Karen – Vinatis Customer Service
Great choice at attractive prices
Consistently good service backs up a great range of wine for all pockets and all at attractive prices. Quick delivery, considering possible delays with customs checks. I've used Vinatis on 3 separate occasions: everything has been very well packed and arrived on time. Recommended!
19. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Hello,
Thank you very much for your positive feedback regarding our selection and prompt shipping despite customs procedures.
We are pleased to know that your orders were carefully handled and delivered as expected.
Your recommendation is highly appreciated and motivates us to maintain this level of service.
We look forward to assisting you again soon.
Karen - Vinatis Customer Service
My order has been delayed and despite…
My order has been delayed and despite asking customer services (twice) to look into the problem, no one will respond. Not great customer service.
19. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Hello,
We acknowledge receipt of your comment and sincerely apologise for the inconvenience caused.
For clarification, we are committed to responding within 24 hours during our opening hours, in accordance with the information provided on our website.
When we reviewed your case the day after you sent your message, we agreed to refund you for the undelivered parcel. The refund will be made within a maximum of 14 days, as specified in our terms and conditions of sale.
We hope this clarifies the situation. Please do not hesitate to contact us if you require any further information.
Kind regards,
Karen – Vinatis Customer Service
Good wines, prompt delivery
Prompt delivery within 8 days of the order, good wines and competitive prices
8. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra VinatisUK
Hello,
Thank you very much for your positive feedback.
We’re delighted to hear that you were satisfied with the delivery time, the quality of the wines, and our competitive prices.
We truly appreciate your support and look forward to serving you again soon.
Kind regards,
Caroline - Vinatis Customer Service
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