Viltroxstore Anmeldelser 18

Ik heb besteld. Toen een mail ontvangen dat de verzending even kon duren vanwege Black Friday.
Product is goed geleverd, maar ging direct naar het afhaalpunt. Al met al duurde het een week.
Er komen geen meldingen van Chronopost per mail. Je moet zelf op de website kijken.

I purchased a Viltrox AF 16mm f1.8 Z lens for use on a Nikon Z camera.
The lens has performed very well, however the difficulty in updating the firmware has turned me away from any future Viltox products.
In what should be a straight forward issue to update firmware, turns into a minefield of confusion.
Firstly, there are 2 different means of firmware updating and secondly when you cant get the update installed and you contact Viltrox Support, they simply give you the information you have tried previously.
I was aware that there were problems after reading posts on Digital Photography Review and other sources, however until I experienced the problem and tried to work through the issues, I was not aware just how poor Viltrox Support was.
So poor is the support for such a simple procedure I will not be purchasing any further Viltox products.
It is a shame they are ruining their reputation by doing this. The product is excellent quality and let down by poor support.

Viltrox lenses are excellent.
My experience with viltrox store was the opposite.
I ordered a lens and payed with PayPal. I got email confirmation and then nothing else for about a week. I suspected a scam so contacted them to try cancel, they replied lens was already sent. They then sent details of how to track lens. Everytime I tried to track the link told me there was a problem so my confidence of actually receiving something was low.

Fast forward few weeks and the lens arrived. All looked great and I was happy. Unfortunately the autoffocus was defective (I know these things happen but it was a downer after waiting so long).

I contacted viltrox, they wanted a video to prove the issue. I recorded the issue and sent it. They sent me a zip file firmware update, no instructions and told me to try this. I figured out how to update the lens but the autofocus still didn't work.

I let them know, they sent an address in China, told me to send lens, but not by courier and only value it at 5 dollars, they would refund lens and postage. I did so, sent them tracking details. I was told that it was too late in the month to refund postage as its done once a month. Its 16 days now since I sent everything off, no refund, no contact from them. The service is terrible. Its nearly 2 months since I originally put in the lens order.

I do not recommend buying from viltrox, use a dealer or Amazon or someone. Viltrox return policy is awful

ordered a Viltrox VL200T light from their official website, Viltroxstore, and I never received anything. (Order number 23206)

Yes, customer service replies—but their answers are completely useless and don’t move things forward at all. Honestly, I’m starting to wonder if their support is run by an AI. No clear updates, no concrete solutions.

After more than a month of waiting and multiple emails, their latest response told me they don’t know when the parcel will be delivered, and apparently the carrier doesn’t know either. Seriously?

Their products might look like they’re good quality, but what’s the point if you never get them? Their customer service is a disaster, with no real concern for their customers.

👉 Avoid Viltroxstore at all costs!
Their low prices mean nothing if your order never arrives. That makes it very expensive for nothing.

Ich habe eine V-Mount Akku bei Amazon bestellt. Der ist mir durchgebrannt und fing an zu rauchen, hat meine Sony A7IV zerstört und das in der Gewährleistung.
Jetzt sagt Viltrox das ich nur von Amazon Support bekommen kann. Amazon leitet mich aber an der Hersteller weiter.
Jetzt sitze ich mit einem schaden von ca. 2500€ davon 100€ von viltrox. Alles noch in der Gewährleistung, aber Viltrox stellt sich Quer etwas zu unternehmen obwohl es in deren Pflicht steht in Deutschland.

Ich kaufe nichts mehr von diesem Hersteller und rate jedem davon ab!

They send stuff from China to EU in ordinary post that takes weeks to arrive. The tracking is useless, it doesn't tell you in which country the checkpoints are taken so you have no idea where the item is or even if the checkpoints are real. They could be invented and inserted by Viltrox staff as far as I know. They never respond to queries and their store is always "closed" for support but somehow open for orders. Schrodinger's Store. Worst CS I have ever "not" experienced.

Absolute scammers!!! I received an empty box without the camera monitor I purchased. They stopped answering my chat messages on all platforms including by email.

As with others, they took my money and replied that the address was a fraud…Its my Damn Home address..
Who cares what address was given, they got their money so who cares where you send it…THEY GOT PAID N RAN😡 BUYER BEWARE OF THIS MERCHANT
Buy the unit from a reputable seller if you want their products..
They could have googled my address and it would show who owns and lives @ the address I provided..
I only wish they could be Revoked from selling direct to consumers and only to legit businesses ONLY!
Again BUYER BEWARE, THEY WILL TAKE YOUR CASH
Think twice, because Viltrox is making bank, because you receive nothing and than GHOSTED..
GOOD LUCK

I paid for items that were never shipped, customer service cannot be reached by email

I bought a Viltrox DC-550 lite field monitor from Amazon and the item itself, has NO issues; but the Viltrox customer support leaves a lot to be desired.

The day it arrived, it had a card inside, advising how to find firmware patches online. I then went to the website it directs you to and there was none listed.

Something I found surprising, but it might be possible none exist, despite reviews mentioning "firmware updates".

To check, I emailed Viltrox to ask if a firmware update was available for my device and where might I find it.

The response was ridiculous.

I was told, that because I had not bought the item from them directly, they could offer NO support and on top of that, to contact Amazon for help(!).

As if Amazon would have firmware patches, available for an item they haven't manufactured?

[They might, but I'd be astounded]

While this may not seem a major issue to some people, when you're buying expensive equipment, you need to know you can update the firmware, to ensure it continues working.

I've never known any other company, to hide firmware patches away from people, just because they didn't buy an item direct from them.

Firmware patches are normally available free to download, from a manufacturers website, without issue.

Compare this to Neewer or Osee as brands; when you search online, both offer easy-to-find and downloadable firmware updates, for their competitive field monitors.

No hassle or headache.

I'm very tempted to return this item to Amazon, because it otherwise means I have an expensive piece of equipment, which I can't fix or patch, if issues arise, which is a shame, because it's otherwise working fine.

This review is my experience using the Viltrox EF-M2II speed booster/Focalreducer for Canon EF lenses to MFT cameras.

I mounted the the adapter on my OM-1 camera and a vintage lens with its thin adapter. The camera screen flickered and was unusable.
I tried to tape over the rounded pins on the adapter, so that no EXIF could be used. And this worked. The adapter was at least usable now. And no problem with vintage lenses adapted to Canon EF.

I contacted Viltrox support by mail 2 years ago. No answer.
Now I found a FB group and contacted their Messenger. And I got an answer that showed they didn't even read my post. But sent me a compatibility list of lenses where AF works... This is not the problem.

Very poor product support.

Purchased a DC 550 PRO field monitor and after a day got a order shipped confirmation email with a tracking number. The fedex tracking number turned out to be non existent so I wrote support to ask what is all of this about and turns out, the product was out of stock. I agreed to wait for it to come back in stock and asked for them to update me as soon as it's back in stock and when they will ship it. None of this happened I had to keep on writing support to get any updates. Support representatives most of the time are seemingly not English speakers and do not understand what you're asking of them.

Viltrox products are definitely good for the price, but I would advise to order them from somewhere else than from viltroxstore.com

Viltrox Field Monitor Lite felt cheap and plasticky. Also didn’t include the correct Micro HDMI cable.

Possibly the worst customer service I have ever experienced. Contacted the seller directly via email due to missing/incorrect cables within the box. After countless efforts of emailing and using their live chat function on their website, the seller refused to help despite the website stating replacements are available. The item should’ve been covered under warranty but no desire to help. Returned shortly after.

I bought an 85mm at B&H and after one year, it just stopped working. My Nikon camera does not detect it. My computer does not recognize it when I plug it in using usb. I tried emailing them to get it repaired and no reply at all. They don’t have a customer service number. I am stuck with a paper weight

Good quality
Completely worth it
I bought 85mm f1.8 but the shipping is a bit longer than I expected
But all in all in good quality

Cheaper price, but also cheaper costumer expierience, did my order but did not recieve any tracking updates. Apparently the pakkage is at a local store and never brought to my house. I mailed them and the package was there already 6 days ago…

Two separate purchases, very good value, slowish delivery and great customer service and cleared up a miss order well and timely. Good communication by email.

Good shop with some things to improve.

I ordered a Viltrox 23mm F1.4 for the Fuji X-mount. This was 9 days ago. I received it today. The lens came with the latest firmware already installed - this is great.

Viltrox is Chinese, but they have a warehouse in France. My lens was sent from France to Denmark. 9 days is not fast, but it is not too bad.

I saw that Viltrox lenses are also on Amazon and other platforms, but the Viltrox store had the best price.

I was supposed to receive shipping updates via text and email, but this didn't work. I had to track it manually if I wanted to know where the package is.

So I give 4 stars, because the tracking updates didn't work and 9 days isn't very fast. But considering the price, I would buy from here again.