Village Gym Anmeldelser 

Great gym / sauna really enjoy coming down on an evening also Cathy always creates a welcoming atmosphere and is happy to help if you have questions, Really positive energy!

Signing up to Village Gym Dudley was easy — trying to leave has been a completely different story.

I have had an incredibly stressful experience attempting to cancel my membership after being made redundant. When I went into the gym, I was advised to call head office to explain my situation as I should be able to cancel. However, when I did, I was told something completely different and the call was ended abruptly. The information has been inconsistent throughout.

I have spent around 1 hour and 30 minutes on the phone in total, been hung up on multiple times before even speaking to someone properly, and had emails go unanswered. During one call, the staff member repeatedly spoke over me, dismissed what I was saying, and eventually hung up after saying' yh you aren't understanding goodbye mate'. I was left feeling completely unheard and disrespected.

I was also told that the “3-month trial membership” only applies if you cancel on the same day you join — otherwise you must give a further three months’ notice. This was not clearly explained at sign-up and feels misleading. It is very easy to join, but extremely difficult to leave.

The gym itself is also consistently very busy, and equipment is often occupied by people sitting on their phones for long periods, with no staff intervening to manage the floor. There seems to be very little supervision at times. On multiple occasions, I have felt uncomfortable due to the behaviour of some male members — including staring and using phones in ways that felt inappropriate. On one occasion, men were recording near the swimming pool during a women’s Aqua Fit class, where women were wearing swimwear, which raised serious concerns about privacy and safety. This made the environment feel uncomfortable and not particularly well managed.

Due to redundancy and financial uncertainty, I asked for my membership to be frozen temporarily until I am back on my feet. This was refused, and I am still expected to make a payment that I genuinely cannot afford. I have had to cancel my direct debit out of concern that it would bounce, and I have already been warned about debt collectors. The lack of compassion shown during a difficult personal situation has been very disappointing.

Overall, this experience has been extremely upsetting and disappointing. I hope management takes this feedback seriously and improves both customer service, transparency around membership terms, and the general environment within the gym.

Signing up was easy, but trying to leave has been a completely different story. I’ve had such a stressful experience trying to cancel my membership at Village Gym Dudley. I went into the gym and was advised to call head office and explain my redundancy situation as I should be able to cancel, but when I called I was told something different and the call was ended abruptly. The whole process has felt inconsistent and dismissive. This morning, the person I spoke to on the phone was rude, repeatedly spoke over me, dismissed everything I was trying to explain, and eventually hung up, which left me feeling completely unheard. I was also told the "3 month trial membership" only works if you cancel on the day you join, and if you cancel after that you then have to give another three months’ notice, which feels misleading and not clearly explained when signing up. It is very easy to join, but incredibly difficult to leave. I spent 1 hour and 30 minutes on the phone in total, was hung up on multiple times before anyone properly answered, and my emails have gone unanswered. I have even asked for my membership to be frozen until I am back on my feet financially, but this was refused and I am still being expected to pay a fee next week that I simply do not have the funds for. I have had to cancel my direct debit because I am genuinely worried the payment will bounce, and I have already been threatened with debt collectors. Being treated this way while dealing with redundancy and financial uncertainty feels completely lacking in compassion. Under the Consumer Rights Act 2015, contract terms are meant to be fair and transparent, and this does not feel like a fair or reasonable resolution. I am not trying to avoid responsibility, I am trying to resolve this honestly and respectfully. I am extremely disappointed with the service I have received and would really appreciate someone contacting me directly or providing a direct email for a manager so this can be resolved properly and fairly. On top of all of this, the overall cleanliness of the gym has declined, the equipment and facilities not hygienic, and on one occasion men were recording the swimming pool during a women’s Aqua Fit class, which raised serious concerns about privacy and safety...

Terrible experience at the Nottingham Chilwell gym - facilities are uncared for with regular out of order signs across machines & cables. The steam room over the years I've been a member has rarely spit out more steam than your kitchen kettle and the jacuzzi is more often broken than not.

Cleanliness of changing rooms is poor with regular empty shower gel containers.

Tried to cancel - no one in the gym could help me & the online correspondence largely goes unanswered also.

Save yourself the pain and go elsewhere.

My experience at the gym is great.
The staff are always friendly & always on hand to help with anything, especially Harry who goes above & beyond to let me know what events are happening (member coffee afternoons etc.)The facilities are great too.
I’m so glad I joined

Warning, avoid this gym !
Contract that you have to sign up for is terrible and designed to ensure maximum profit for the gym - my situation changed and I was at risk of falling into debt so gave notice to terminate my contract for the gym in North Leeds, I was told I would be directly contacted to discuss this but no communication occurred. Two months later I was contacted by debt collection, that was the only communication I had since my initial notification email. I am now being told by the debt collection partner that there is no way around this and will have to pay over £180.

Do not trust his company.

I love the classes and I do a mixture of core classes and trip.

I’ve recently joined the new Village Gym in Reading. I’m really enjoying the pool, sauna, steam and sauna plus you are made so welcome by the receptionists, specially Laura who is always so helpful. The staff who look after the changing rooms and pool are first class. I’ve haven’t tried the gym or classes yet, but I will soon.

When you sign up, you will be locked in for 12 months with no option to cancel and will need to pay for the whole 12 months. After this period you will then need to give 3 months notice to cancel the membership.
I would suggest finding a rolling 1 month contract with a cheaper gym.

A decision has recently been made (but not communicated to members) to add an aqua class on Wednesday lunchtime from next week onwards. (12:30 - 13:15) is the only day of the week when my wife and I (and a few of our friends) are able to swim from 12:00PM without children in the pool and swimming class (which most members take up large areas of the pool from 12:10 PM). There has been no consultation with members on this decision which we ( and many of our member friends) feel is wholly unacceptable- especially since membership costs have just been increased. This decision has been very poorly managed ☹️☹️☹️

Great gym, good facilities and a friendly atmosphere.
The staff are always very helpful and polite.

Was an amazing experience

The trainers that take the classes are great. However the overall service of the gym is terrible considering the overpriced membership fee. The membership keeps going up, yet the facilities aren't always in working order and often take a while to be fixed. The gym has very limited attachments for the cable machines and although this has been reported and i was told the attachments are on order, it's still not sorted months later. The aircon in the main studio hasn't been working for months, which is disgusting considering it's a gym! It's becoming impossible to book a space on some classes as they're getting fully booked before 7am on the day the bookings open. The jacuzzi is often not working, and there's many occasions where the gym reception don't answer the phones. A couple of the reception staff are very unfriendly and give the impression they cant be bothered to be there. I wouldn't be writing this review if the prices were lower as I'd take the view as 'you get what you pay for', but the prices charged are a complete rip off for the facilities and service you get.

I have been a member of the gym for nearly 2 years. It is a fabulous gym with a great pool and up to date equipment. The staff are fabulous. In particular Tracey who is an absolute delight and keeps the changing rooms and pool area pristine. It is rare these days to come across someone who finds the right balance between friendly, professional and genuinely seems to love her job and workplace. Thank you Tracey!!

I today sadly cancelled my membership after more than 20 years,Not really happy that i have to give three months notice as my original contract i signed all those years ago stated i could leave after one year by giving one months notice.
I am a member of the Walsall club and also use Dudley occasionally and i find the same issues in both venues.
My main reason for leaving is not the facilities or the staff who have always been friendly, its the clientele which has dramatically changed over the period. A growing number of the members have no respect for the facilities or the staff and act in a disgusting manner,
These are just a small few of the experiences i have seen over the past few months,men standing in the communal showers brushing their teeth while showering and spitting flem and toothpaste all over the shower floor,
Every visit i can guarantee there will be men clearing their throat in the showers and spitting on the floor (When i first joined there was a sign stating any member doing this would be banned),Last week there was a man cutting his toe nails in the shower.
In the pool they have a fast lane and a slow lane for swimmers but this is totally ignored and not enforced,
Many people now just get out of sauna and straight into either pool of jacuzzi without showering and they are obviously covered is sweat,
I have noticed that so many familiar members from the past have now left which is sad, and in all honesty i things will only get worse.

Great Gym been coming a while with a friend of mine - Great place to train good environment great staff Thanks - Harrison

I am writing to formally raise a complaint regarding my recent experience at Village Gym Hyde, which I found extremely disappointing and unacceptable.

I have been a loyal member of Village Gym for over 15 years and currently hold an off-peak membership. When I attended the Hyde gym recently while fasting, I was informed that my monthly fee has increased to £47. This increase was particularly frustrating given that key facilities, including the sauna and steam room, were not available. This is not the first time these facilities have been out of service, yet on no previous occasion have members been offered any form of refund or discount.

I was advised by a staff member at Hyde that I could instead use Cheadle or Ashton-under-Lyne gyms. I have done this previously when Hyde facilities were unavailable, so I expected no issues. However, when I arrived at the alternative gym, I was told that no email or authorisation had been received from Hyde. I was then informed that I would need to pay £5 to access the gym.

I explained that I should not be required to pay an additional fee, as I was only attending due to the lack of facilities at my home gym. Despite this, access was refused. The manager on duty stated that I was not allowed to enter and declined my request to contact the Hyde or Ashton gym to clarify the situation. I was told to “go somewhere else,” which I found extremely unprofessional and disrespectful.

I then returned to Hyde/Dukinfield, where a member of staff apologised but stated that an email had supposedly been sent. Unfortunately, this email clearly had not been received by the other gym, resulting in unnecessary embarrassment, inconvenience, and stress.

Overall, the lack of communication, inconsistent information, and poor staff attitude across locations is absolutely unacceptable—especially for long-standing members. Experiences like this help explain the consistently poor public reviews and star ratings that Village Gym currently receives.

I am requesting:
• A clear explanation of why members are charged full fees when facilities are unavailable
• Clarification on inter-gym access policies
• Improved staff communication and training
• Consideration of compensation or refund for this experience

I expect this matter to be taken seriously and addressed promptly.

Rachael is a star, geat customer service sowed me around the facilities explained eveything well and was a big part of the experience truely a valued member and a reason for my membership

Paying £85 for my membership and desperately trying to downgrade due to them not having Pilates beds to be able to get onto classes been waiting since October for them to arrive apparently. Contacted 19 times now through emails and head office, member retention, the manager seems to be unable to be located for st David’s. Even going into the club non of the staff are allowed to talk about membership and pat? Does memberships but doesn’t like to be bothered when on shift apparently. All very bizarre. Now wanting to cancel full membership as no one can assist in the club either. So reading all these other reviews it’s a common thing so save yourself the ag and go somewhere that has someone you can discuss memberships with when your needing to change things not just hounding you relentlessly to upgrade or join.

Dont get ill they con you out of 1 months subscription even though I contacted them in December.
They are just after money.
I have belonged to the gym for nearly 10 years it was in until the new management took over.