Village Gym Anmeldelser 

Thank you Anna for making my experience great and relaxing I definitely will be coming back

The most appalling cancellation service I’ve experienced. I pay very high prices for the area and extra money for a flexible plan. Come to cancel due to moving and told it is THREE MONTHS notice!??? So they are taking almost £200 out of my account for an unused service after almost FIVE YEARS of loyalty despite their constant issues with the pool. Disgusting service- I will never be a member again.

I would not recommend taking out a subscription with this gym at all.

The date agreed to start and confirmed in writing started a week earlier. When I wanted to leave despite giving more than the 3 months required notice I wasn’t allowed to leave at the end of 12 months as it was part way through a month, despite being allowed to join part way through months.

I joined under corporate membership and surprise surprise that ran out at the end of the year despite them insisting that my membership needed to continue for a further to weeks.

No I would not recomme

Avoid Village Gym Farnborough. The ongoing construction works have made this club completely inaccessible and a nightmare to use.The alternative parking options they offer are a joke—nearly a mile away and totally unreasonable. Half the time you drive down, the branch is entirely full due to the congestion, meaning you can't even get inside the building to use the facilities you pay a premium for. I've literally had to drive all the way to the Basingstoke branch just to get a workout in. Even trying to visit at off-peak times doesn't save you from the chaos.When you pull them up on the fact that they are failing to provide the accessible service you pay for under the Consumer Rights Act 2015, they just try to lock you down into contracts and hold your money hostage. I have formally terminated my membership with immediate effect due to their breach of contract and cancelled my direct debit. Save your money and your sanity—look at alternative local clubs until this management team sorts out the mess they've created.

I'm a member of the Southampton gym. It has a very premium feel to it as you park and look up at the windows to the gym. The entrance is a wristband operated turnstile and there's always someone at the reception. Staff are friendly and I have a great PT, Callum who is a super talented instructor and knowledgeable about rehab strength and conditioning. Changing areas are clean with ample lockers (lock operated by your wristband) and none seem broken. Floors are dried regularly and there's no mould in the showers. Gym floor is big with zones for functional, strength and cardio, very modern Technogym equipment and linked to the gym's app if you want to track progress. There are studios for classes and an outdoor circuit area. It can get very busy at peak times which can mean having to adjust any set routines you plan but there's usually enough equipment available to complete a solid workout.
Post workout there's a decent sized pool, plunge bath, sauna and steam room but again these can get quite crowded in peak times. Apart from the peak crowding, this a top tier gym and well worth the subscription fee.

Village Gym Bournemouth. Not worth paying for. Frequently there are no car parking spaces due to conferences at the hotel. Often instructors do not turn up for classes yet members are not notified in advance and are just left sitting in a studio - having travelled miles. Staff don't even have correct contact numbers for instructors. During holiday times ie Summer and Christmas - many classes are cancelled. Staff never take any responsibility including the general manager. Air con in stuido frequently breaks down and takes weeks to be repaired. Having complained politely albeit frustrated many times, I recently filled out a member satisfaction survey - when I pointed out their failings I was asked to leave the club. In all honesty - they have done me a favour as I have joined a much better club now and should have done it ages ago.

Been a member since 2021. My is pregnant and as a result couldn’t come to the gym with me no more. For 3 months now we’ve been trying to freeze her account with no luck. There’s not an email to send message to. Call and get directed to leave a message and never get a call back. It shouldn’t be this difficult to freeze or cancel a subscription considering we got registered at the gym and not online.

I do the Pilates Reformer classes and they are all brilliant. All different.

My favourite is Michelle Barret’s. I love how she explains everything, is always checking what we are doing to make sure we get the most from it. She pushes and encourages to get that last one done. She makes it fun and the hour just scoots by

Great gym, great staff, great members!! Friendly welcoming place with some good classes and great equipment! Very good wet area with a nice pool, sauna and steam room, the ice bath has become part of my daily routine. It wakes you up for the day with a lasting buzz! Just got to get past the first 30 seconds and you’ve cracked it!!

The gym and equipment is fantastic and has everything you need, after your work out it's great to relax in the pool area, with a steam room sauna, jacuzzi and ice bath.
The team, Dave, Paz, Antonia and the rest of the team are fantastic and very helpful.

From hindsight, I wish I had read all reviews here first before joining Village Gym:

I joined as Off-peak member last year, first started as 3-month with the promotion of only paying for 2 months. Then I progressed to join (extend) 12-month Off-peak, a month later I realised they made mistake and charged me more as Peak member. I kept calling the customer service, talking to gym staff and was told it would be sorted but not. After 3 months of the wrong charge, I cancelled my direct debit, only until this point someone at the Gym rang me up to say it would only be sorted if I reactivated the direct debit. On the 4th month after my inquiry, Village Gym only replied in email in early August to deny the overcharge.It is now close to 5 months since I informed them of their mistake- the Gym has obligations under the Consumer Rights Act 2015, including the requirement that services be performed with reasonable care and skill.

I am still struggling between Citizen's Advice and Resolver to raise this to Management team of Village Gym, yet of no avail. I've stopped using them already.
Massively disappointing with Village Gym.

That said, the on-site staff have been very friendly and keeping facilities clean, good job!

Update on 16/9/2026:
Huge thanks to Paul Smith the Leisure Club Manager for resolving the issues professionally, refund sorted. I also wrote to the 3rd party debt collector that the payment arrears had been a mistake and my data should be deleted as per GDPR.

Do not park your car at this hotel especially the rear of the Hotel, near the Disabled parking area under the bridged Accommodation as it’s not covered CCTV.

Because they have no CCTV Coverage.
On the 15/06/26 was my new car’s turn to be damaged by another Patron. We were members of the Gym, and frequently park on the grounds of the hotel.

Last year my wife’s vehicle was damaged in the same section of the carpark, they say lighting doesn’t strike twice !.

I found the other car that side swiped my new car in the carpark and got the woman’s details and registration.

I informed Reception and they said they would look at their CCTV. When they came back to me they stated they couldn’t see that section of the their own Carpark, couldn’t see the car that hit mine, when it reversed into my car and drove away.
Which is unbelievable!. At a Hotel Car Park with no operational CCTV in 2026!.

Yet if you go over 4hrs you would be charged for parking. ( ANPR Camera’s active ) at Entry and Exit

They lie to insurance companies, telling them they can’t see any accidents on their CCTV. Because basically they don’t have CCTV to check.
Interesting enough right where my car was damaged is a camera mounted on the bridge wall, Surely this would have caught it?. No because that’s the actual ANPR camera that catches you when you go over 4hours

So if you have a nice car, think twice about parking here.

They take no responsibility for parking and when other patrons damage your property they can’t even assist your Insurance company with any CCTV coverage, because there isn’t any.

On the 17/06/26 I was approached by the GM in the Lobby. This is the second time in as many months that I have raised valid issues. He really has zero empathy.

1) One issue, I raised with the hotel and spoke to him out in the Gym / changing area. Was to make him aware /Highlighting the improper usage of a high pressure car washer being used in the shower area.

Creating high level aerosol’s creating the perfect storm for legionnaires vapor risk.
Having being subjected to such a disgusting experience and exposed to such a heath risk I find unacceptable.

2) When finding damage on another of my vehicles, the second experience of carpark damage at this Hotel chain, in the same section of the hotel carpark. Seeking reasonable assistance from staff regarding the above incident.

I was spoken to unprofessionally and rudely by the General Manager and made to feel that customers are not entitled to complain.

He then proceeded to describe “that he had a little chuckle when he saw my car damage review”.

Who would be smiling if they had experienced a second vehicle within a two year period suffering damage in their overcrowded and chaotic carpark. And was covered in vaporous water which is a risk to health, whilst you were showering.

Imagine having no concept of seeing issues in the Hotel that you run, and when a customer tells you. You feel you can berate them and tell them they are wrong, questioning the validity of their genuine raised issues/complaints.

And imagine saying to the same or any customer if you’re not happy go elsewhere!.
Like what I was complaining for was unreasonable.

This remain’s unresolved as dated 20/08/26
A same level GM from
NewCastle , remotely reviewed my complaint badly. They can’t accept or apologise or deal with complaints.

Unprofessional and take no accountability. Avoid this hotel chain, they treat customers with distain. They really don’t care about anything, other than your money. Once they have that they couldn’t care less.

Paul in Member Service’s has been an absolute legend! After a few issues, our three accounts (family) were in a bit of a mess with access issues, direct debit issues etc and we were having a nightmare. Finally got through to Paul who got everything sorted for us in no time. I can honestly say he provided the best customer service experience I’ve ever received. He is an absolute credit to Village Gyms - GIVE THAT MAN A RAISE!!

I have been a member for over two years. After losing my source of income, I asked to cancel my membership under the exceptional circumstances clause in their own terms, which covers loss of livelihood and reduces the notice period to one paid calendar month.

I was initially asked for a termination letter from an employer. I explained that I am self-employed, so no such letter exists, and asked what alternative evidence they would accept. I was told that cancellation was not possible on that basis.

After I challenged this, Member Services asked me to send “any documentation which you believe confirms your circumstances”, without specifying what evidence would be acceptable. I subsequently provided proof of my self-employed status and personal financial documentation.

They rejected it all as invalid.
The contract does not set out any specific evidence requirements for self-employed members, yet the decision appears to be left entirely to the company's discretion. In practice, this means that a clause which exists in the terms may be impossible for a self-employed member to rely on.

Weeks later, I am still being told I must pay 90 days' notice, despite having provided the requested documentation.

I am now seeking advice from the Citizens Advice Consumer Service and asking for the matter to be referred to Trading Standards.

I have always paid my membership on time and have been disappointed with how this situation has been handled.

Staff are polite. The gym has a wide range of equipment. The facilities such as changing room, swimming, sauna, steam room and himalayan salt room appear clean. Myself and my family enjoy going to the village and is definitely worth the membership price if you go every day and use all facilities.

Maidstone ! Hot weather no air con 1 fan emailed and said there be more but none have arrived !!! With hot weather being the norm not set up for this !! Go to a gym with air con

The village gym in Bristol is a great place to go.
The staff and fitness team are super friendly, a relaxed atmosphere and spotlessly clean.
I would highly recommend

I think it’s important to state which branch is being reviewed. Reading (Caversham Bridge) is clean and organised. Staff are great especially Maddie. There’s a great atmosphere within in the gym, on the terrace and in a the bar/ reception area.

Absolutely amazing service from junior and Clare, hey were so helpful. I would highly recommend this gym, its so clean and efficient. Resh

Visited the Warrington site on the 31st July for a tour of facilities. And while these were impressive not as impressive as the pressure to take up membership there and then. I did decide to join after the tour and decided to pay £649 even though during the conversation with a staff member he said it deduce this by £30 so it would be £615. However when i went to pay it showed £649. When i asked he said it was £649, maybe that was the red flag i should have went off as he clearly lied. Anyhow i went ahead and paid. But he did mention that i had a cooling off period of 10 days but didn't mention if i did there would be admin charge of £15 which i have found out since, so not much a lie but didn't inform me.
I have since contacted the same staff member asking how long the process will take to get a refund, as well as the contact details of how to log a complaint should i not received me refund in a reasonable timeframe. I did get a reply with a timescale but no details of how to log a complaint.
So overall not a good experience. It seems the call and email you before you join yet when you want to cancel within the cooling off period they dont want to know. Not a good way to treat customers as i may have rejoined had the other gym proved not as good, but not now.
Shameful customer service all round.