VentraIP Anmeldelser 

Service was great - polite and solved the issue.

Only downside - was on hold for more than 30 minutes...

One phone call, one person, problem solved. The way support should be. Thank you

Liam identified and rectified the email service issue in record time. No fuss, no confusing directions or explanations, just getting things done in an efficient and friendly manner. This is why I'm with VentraIP!

Professional and friendly highly recommended

Thank you Koby for your helpful and speedy support!

I have used Ventra for 15 years and have had superior service. Also, it is Australian.

The call was answered on first ring. The problem was fixed straight away. Was given advice for small changes that would be more efficient in the future.

Have multiple websites with Ventraip. Never let me down. Excellent, Australian tech support. Highly recommended.

As usual all sorted with little fuss very professional such a pleasure to have AUS support

Prompt and great service by Ray W; it just confirms that VentraIP are the benchmark for great provider service here in Au.

I am a new customer with little to no idea what I am doing when it comes to web sites and hosting.
I have spent a bit of time with tech support trying to get my head around it. All the people I have spoken to have been polite, knowledgeable, and patient.
I googled various companies before I committed to VentraIP, now I understand why they are among the top rated. Thanks guys, keep it up. I'm sure I will need your tech support again lol.

Hated the length of time and the raucous recording whilst waiting for a representative to attend my call.
Dylan was amazing and very helpful for me with my limited IT skills. He was very patient and knowledgeable and we were able to resolve the issue.

I am brand new to the website world and VentraIP are AMAZING!! Fantastic service and extremely helpful!

As always. Fast response and easy solutions. Great job Owen

She was clear with her explanation of how the overpayment is rectified.

got good advice and Bradly was extremely knowledgeable

Bradley knew the problem and corrected it immediately.

The process of searching and selecting domain names was good.
The process of putting my payment request for 15 domain name variations on hold and subject to manual review prior to payment proceding needs improvement. The explanation given for being put on payment hold (use of VPN, fraud, being outside Australia, etc) turned out not to be the true reason for being placed on processing hold (i.e. applying for many domain names at the same time). You could simply state that requests for several domain requests at the same time will be subject to a manual review and a call-back within a stated service time (e.g. 5 minutes). Requiring the customer to call you to get it sorted out should at least include a call-back arrangement to prevent that new customer from sitting on the telephone for up to 30 minutes (your stated average wait time).

George was very friendly from the start of the conversation till the end.
He made the experience easy and was able to help with my issues and have them corrected quickly while giving me all of the relevant information.

Queue system excellent. However this time round guess Mega May Sales time means my phone wait was around 25 mins.
Service staff was busy and took a bit of time with each client on their queries.
Which is exactly what Service staff Amy did. She took me through every query. Nothing was too much trouble and she made me feel all my questions were valid and she understood. She was patient,very knowledgeable, calm and professional. I have to say,I didn't realise that in May yearly,I could even renew my hosting website due in Nov, in May with surprise 30% off. Sure was a bonus surprise for me. I was going to renew one of 2 domains. Ended up with renewed domain and bonus discount of my hosting site in May. Amy helped me and got both done on the phone,seamlessly!I am very impressed. Thanks very much to Amy.