VentraIP Anmeldelser 

Like other reviewers, this company has recently resorted to ‘Dark Patterns’, the free promotional offer trial trap advertising something "free" without prominently making it clear that a high recurring fee will follow. Certainly, a breach of Australian Consumer Law. Do not accept any of their ‘free’ promotions, unsubscribe from all auto renewals, find a trustworthy alternative.

two star for presale support. Once you are in, they delay the support. My site was migrated from another provider. The speed went down to super slow and I was losing customers every day. Logged in support ticket 3 days into it no one fixed it and blamed my website for speed. I actually signed up one plan up than what they recommended for my website. Lost a lot of sale.
Went back to the previous provider and speed is back up again. Loading superfast now. I won't recommend VentraIP to anyone. One good thing was that they had 45 days money back guarantee which they refunded immediately so one extra star for that.

Ventrip lost a decade of my emails when they changed servers. It has been over 2 weeks and still not resolving my issue. I am running a business and have lost thousand of dollars waiting. They charge you to lodge a eticket for issues then they don't resolve them. They respond with generic messages and then you wait hours or days for a response.

Quick easy secure signup, a good starting point!

VentraIP blocked all US traffic to my website via my HTaccess file changes without notifying me. Spent days trying to work out why my Shipping agent (Running from Amazon in the US) and PAYPAL payment notifications stopped working. Cost me days of work/ money and all they could do is say sorry. NOT GOOD ENOUGH!

Website is so easy to use. Very simple steps, strait forward pricing. Was done in under 5 mins

Used more than once. Very easy, competitive prices. Would recommend.
Maree

Effortless, speedy processing and well priced.

Cant login
Invoice auto cancelled
No explanation
No way to contact support - the live chat is broken
Already chose another provider, useless company

Had my hosting plan for a couple months and everything has been rock solid!

Very good web store process

Ventraip had great tech support. They have changed their policy and you can no longer call and get 24/7 tech support. You have to call reception, open an E-Ticket and then wait for a call back.

Not what I signed up for and if my website is down, I can't sit by my phone and wait for a call back within 24 hours to get it going.

I'm going to look for another service provider now. I wish they had been up front when I signed up that this might happen. I moved all my domains to them from GoDaddy. At least they have 24/7 tech support even if some of it is offshore.

Not happy Jan.

My experience with Ventraip has been excellent so far. I purchased a domain name and hosting and used there web interface which i found very easy to use. There prices are competitive and they are hosting the sites in Sydney Australia. Early days but so far very good

I was speaking to Kaitlyn Sinclair from sales solutions and had to mention she was amazing the person who leaves a lasting impression. You guys definitely need to retain her or promote her or at least a pay rise. Thanks again I refer you to everyone as I’m web developer and appreciate Australian done keep up the great work.

Bad service.
Cant log in
Website doesn't have contact for or live chat that works
Call from overseas for 1h on wiating line and have the guy hang up on me.
Joke

After nearly 20 years as a customer, I'm shocked at how poorly VentraIP handled a recent domain renewal issue.

A .digital domain I originally obtained through a promotional offer was automatically renewed for $76 without my knowledge. I never knowingly opted into auto-renewal and received no reminder or warning that the domain was about to renew. Had I been notified, I would have allowed it to expire.

When I contacted support, I received generic scripted responses and was told the renewal was non-refundable, with no attempt to acknowledge my long history as a customer or the significant business I have referred to VentraIP over the years.

What disappoints me most is that VentraIP used to feel like a customer-focused Australian company. This experience felt more like a revenue trap than customer service.

Very disappointing.

A pathetic and partonising reply. We have supplied all information and still we get an AI written reply. Do you think we haven't contacted management- we have on many occasions and it is same AI responses with different customer service people. Warning to others- go elsewhere- don't use Ventra IP.

Don't use Ventra IP when your organisation has an urgent change of management. Ventra IP will not assist our NFP with a changeover in manager- holding up urgent security updates- we have supplied stat declarations, as much ABN details from our accounting firm, the minutes of the meeting confirming the new appointment of GM and a letter signed by the Chair and new GM. Ventra IP's replies have no consistency with a new customer service person with each communication, no managers respond- poor customer interaction and resolution. The previous GM has left with the details in their private account and they refuse to add the new GM. They are not reading between the lines as to why the previous GM has gone. We are left with no access to the NFP's organisation's account and Ventra IP want the NFP to pay for an account it does not own- it is in the previous GM's name. Show some compassion. We again invite Ventra IP to phone our Chair of our Board to verify details and stop delaying our urgent security upgrade. Disappointing and no compassion to a NFP.

8 years ago we signed up with VentraIP / Synergy Wholesale because they were the Australian hosting company we wanted to back. We raved about them in various business community Facebook groups. We were proud to point at the support team and say these are our guys, they pick up the phone, they're Australian-owned.

That company doesn't exist anymore.

When things go wrong at a hosting company, three things determine whether customers stick around: uptime, service quality, and customer support. Over the last decade VentraIP has slipped on all three, and Saturday's outage was the nail in the coffin. This isn't a one-off bad weekend. It's the visible symptom of a company that hasn't kept pace with the technical investment its competitors have made.

The degradation is measurable. TTFB has crept up. WP Admin dashboards that used to feel snappy now drag. Phone support that used to connect us in minutes now leaves us holding. The status page has become a wall of monitoring alerts through 2026. When we test migrated a client site to SiteGround after noticing these issues, the difference was night and day. PageSpeed scores jumped, TTFB dropped, and dashboard responsiveness was in a different league that was before we made many changes to speed it up further.

Acronis tells the same story. Restores that used to take under five minutes now drag out to 20 or 30 minutes and suspend the cPanel instance in the process. That is not normal behaviour for a disaster recovery product of this calibre.

It also doesn't help that VentraIP now seems more interested in branching into digital marketing than fixing the hosting product that built their name. We came to them because they were specialists. They're not behaving like specialists anymore.

To pre-empt the likely response: yes, it's plausible VentraIP has made some investment in their infrastructure over this period. The problem is it clearly hasn't been enough to keep up with the competition on the things customers actually feel, namely TTFB, service quality, responsiveness, and the frequency of service disruptions. Investment that doesn't translate into competitive performance isn't a defence, it's the problem. The benchmark isn't "did you spend money", it's "are you keeping up with the providers your customers can move to in an afternoon". On that benchmark, VentraIP is losing.

We host 60+ client websites on SG and I've instructed the team to formally build the business case to migrate the rest of the portfolio away at our earliest convenience. We aren't willing to put our clients through the consequences of staying with a provider in visible decline when other companies are making stronger investments in the quality of their service.

Being Australian-owned was meant to be a strength, not an excuse. Right now it's a weakness, because the global players on AWS and Google Cloud have moved miles ahead while VentraIP has tried to manage ageing infrastructure in-house.

VentraIP hasn't maintained its standard over the last decade, and ultimately that's the most disappointing part. Uptime, service quality and customer support are what a hosting company is judged on, and Saturday's outage was the nail in the coffin on all three. We wanted to be lifelong hosting customers - they prioritised expanding service offering like marketing.

I thought i would just be able to start a webpage and get going,-much harder than i wanted.
Situation changed when started using VIP support was fantastic, and things just unfolded.
Recommend to anybody starting out.
Great support