VentraIP Anmeldelser 

310
•
TrustScore 4.5 av 5

4,3

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 3 av 5 stjerner

two star for presale support. Once you are in, they delay the support. My site was migrated from another provider. The speed went down to super slow and I was losing customers every day. Logged in su... Vis mer

Vurdert til 5 av 5 stjerner

I was speaking to Kaitlyn Sinclair from sales solutions and had to mention she was amazing the person who leaves a lasting impression. You guys definitely need to retain her or promote her or at least... Vis mer

Vurdert til 5 av 5 stjerner

I thought i would just be able to start a webpage and get going,-much harder than i wanted. Situation changed when started using VIP support was fantastic, and things just unfolded. Recommend to an... Vis mer

Vurdert til 5 av 5 stjerner

I can’t recommend VentraIP highly enough! Their customer service is absolutely top-notch – every interaction I’ve had has been prompt, friendly, and incredibly helpful. It’s so refreshing to deal... Vis mer

Informasjon om virksomheten

  1. Webhotell
  2. også i
  3. DNS-leverandør

Skrevet av virksomheten

VentraIP is the largest privately owned digital service provider in Australia, backed by a team of industry veterans and local technical professionals who ensure our customers always get the best customer service and technical support 24 hours a day, 7 days a week.


Kontaktopplysninger

4,3

Enestående

TrustScore 4.5 av 5

310 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 60 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 48 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,3

Alle anmeldelser

(310)

47 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Good work Zack…

Zack provided me with very simple details of what I need to do in order to address my issue. He was very friendly and efficient and used clear plain English (which is what I require when it comes to this sort of thing). Very helpful and would be happy to have him pick up the phone in the future. Good work Zack

29. mai 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Hopeless

Hopeless. Website was always going offline and always had to explain that mailouts to 30k registered addresses are not spam.

Website went down and when it was finally unlocked, I found an unpaid invoice which they used to delete our website and data with. And they keep no backups.

28. mai 2025
Anmeldelse skrevet uten oppfordring
Logoen til VentraIP

Svar fra VentraIP

Thanks for taking the time to leave a review. We're really sorry to hear about your experience — this isn’t the level of service we aim to provide.

We’d like to look into what happened in more detail and see how we can make things right. Could you please provide your eTicket number so a member of our team can follow up directly?

We understand how important it is to keep your website and data online and secure, and we’d appreciate the opportunity to investigate this further.

Vurdert til 5 av 5 stjerner

George was an absolute lifesaver

George was an absolute lifesaver—exceptionally helpful, kind, and quick to assist with resolving some critical web health issues. His support was outstanding, and I truly can't thank him enough. That said, I also want to extend my sincere gratitude to the entire team and all the technicians who supported me over the past few weeks to get everything running smoothly. Fantastic work, everyone—you’re simply the best!

28. mai 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Quick & Accurate

I wanted to make sure I was backing up my C-Panel correctly and the response was quick, precise and easy to follow

27. mai 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

I'm still not receiving emails

I'm still not receiving emails. People are saying emails to my address are bouncing. I've spent a week trying to migrate my service to Ventra. I am on hold AGAIN, currently number 5 in line. If i ever get to speak to someone I'm going to attempt to get all emails from my address sent to gmail. I give up!!!

28. mai 2025
Anmeldelse skrevet uten oppfordring
Logoen til VentraIP

Svar fra VentraIP

Thanks for reaching out and letting us know — we’re really sorry to hear you’re having such a frustrating experience.

To help us look into this as quickly as possible, could you please provide your eTicket number? That way, we can locate your request and get this sorted for you.

We understand how important email access is and want to make sure everything is working as it should.

Vurdert til 5 av 5 stjerner

Amazing Service, second to none!

Have been with VentraIP for years, with my Australian & International website hostings, domains, emails etc, their service is amazing and second to none, they fix every problem with a quick phone call. I am a customer for life! Thank you

28. mai 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

George was just excellent

George was just excellent
He listened closely to what I wanted and was very intuitive as to what I knew and what he could help me with

Possibly one of the best IT phone support person I have come across in 35 years of computers maintenance

Thanks George

27. mai 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

George has been an absolute SUPERSTAR

George has been an absolute SUPERSTAR. He solved one issue after another without hesitation. No back end forth, no inefficiencies just direct and immediate solutions. Best support I've ever received. Give this man a raise!!!!

26. mai 2025
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv