Very friendly and helpful customer service what more i need . Called mr Ben trying to insurance my van he made sure all sorted and was very helpful explained everything and he made sure I got the rig... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I received an online quote which I was happy with. I then had to phone to verify a few things. At that stage it appeared that my secondary driver had no been put on the new insurance . It was all sor... Vis mer
Selskapet har svart
I tried to cancel multiple times was on hold once for around an hour waiting to speak to someone. Cancelled direct debit as had sold the car then was sent threatening emails about recovering lost mo... Vis mer
Selskapet har svart
Already sorted my insurance using this company and found the perfect despite I was getting constant phone calls txts and emails asking me if I’m still looking for insurance. All sorted now apparently... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 80,000 van insurance customers.* If BIS are unable to assist with a quotation, we automatically refer you with quotes from our specialist partners.
Kontaktopplysninger
First Floor, 140 Brompton Road, SW31HY, London, Storbritannia
- vancompare.com
4,4
Enestående
6k anmeldelser
Har svart på 90 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra VanCompare.com
Dear Quazim,
Thank you for your kind feedback.
We are delighted to hear that Luis was friendly and professional when assisting you. I will be sure to pass your kind comments on to him.
We truly appreciate you taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
we found that this company took unauthorized moneys from an expired credit card
IUIJOThis company took money from our company account unauthorized from an expired credit card on 16/02/2026 and we found out that they had been taking payments since feb 2023 unauthorized and failed to respond to litigation issued to them to respond in 7 days which they failed to do so and this is a data protection breach as obviously they are storing individuals data information and using information fraudulantly unchecked and is deemed to be unsafe to give payments to this company and at time of writing this review have taken £2066.71 plus interest from our account to date and have not responded so be beware and anyone interested the case no was v584273 you have 7 days to respond before action to fca and credit card data misuse and cant work out how audit have not queried this deception as this company have never been our insurers and we have provided evidence as such and proof of non existant vehicle certificate from *dvla 30/12/2023 so await response but advise customers to only pay insurance by a standing order or bank transfer so the customer is in control and not have our underhanded experience and it appears they are trying pass the buck by saying dvla need to input information and the underwriters will have to ok the monies taken but this is not the legal case as the underwriters did not syphon off the money as van compare did and it is them that are legally liable anr this is a factual account of statement issued and we think they are going to try and give us the runaround but watch this space as we are not going to let this company get away with underhand tactics and failure to check information as they have access to mid to check insurance information and they have been caught on the hop and they dont like it As underwriters accept the risk for a fee and if there is no risk there is bo fee but if a party submits false information to and underwriter for a non existant transaction then that company trading as van compare is liable and we have done some reseach and found other similar issues with this company that are owned as BIS LTD based in guildford surrey and we have reported this fraud to our commercial insurers and are awaiting their response as to why van compare bis insurance ltd would insure a non existant vehicle and supporting evidence has been disclosed to them and how has bis insurance ltd not yet had their fca license challenged and when this so called insurance company called us back to accetain the situation they seem to have a problem understanding fraud and english language and this van compare insurance company have all the hallmarks of taking money off customers but in any event that a claim would have to be made that the drawbridge would be raised and a sorry we cant help you sign would go up
16. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra VanCompare.com
Dear Mr. Arnott,
Thank you for taking time out of your day to speak with me this afternoon. It was good to address your concerns directly and start working towards resolving this matter. I appreciate your understanding in the automatic renewal process, and hope my explanation was able to alleviate your concerns and provide some reassurance.
Looking forward to keeping in touch and resolving this matter to your satisfaction.
Yours Sincerely,
Charlie Byrne
VanCompare
The whole process went through smoothly.
9. mars 2026
Svar fra VanCompare.com
Dear Stan,
Thank you for your feedback.
We are delighted to hear that the whole process went through smoothly for you. Providing a straightforward and hassle-free experience for our customers is very important to us.
We truly appreciate you taking the time to share your review.
Yours Sincerely,
Charlie Byrne
VanCompare
Svar fra VanCompare.com
Dear Paul,
Thank you for your kind feedback.
We are delighted to hear that you found the process easy, fast and straightforward, and that you felt the policy offered good value. That is exactly the experience we aim to provide our customers.
We truly appreciate you taking the time to share your review.
Yours Sincerely,
Charlie Byrne
VanCompare
Explained everything clearly
9. mars 2026
Svar fra VanCompare.com
Dear Tony,
Thank you for your feedback.
We are pleased to hear that everything was explained clearly during your interaction with our team. Ensuring our customers fully understand their policy and options is very important to us.
We truly appreciate you taking the time to share your review.
Yours Sincerely,
Charlie Byrne
VanCompare
Can't remember name of chap on phone…
Can't remember name of chap on phone but he did an excellent job of talking me though the renewal of my van insurance
9. mars 2026
Svar fra VanCompare.com
Dear Dorothy,
Thank you for your kind feedback.
We are delighted to hear that the advisor you spoke with did an excellent job guiding you through the renewal of your van insurance. Providing clear and helpful support is very important to us.
We truly appreciate you taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Svar fra VanCompare.com
Dear Mr. Walsh,
Thank you for your feedback.
We are pleased to hear that you found the communication clear and helpful. Providing straightforward and reliable support to our customers is very important to us.
We truly appreciate you taking the time to share your review.
Yours Sincerely,
Charlie Byrne
VanCompare
What a phaf to get insurance
Price ok but was promised a call back promising me greater savings it never happened so probably paid more than i could have. Having to call in to validate my policy is twenty minutes of my life I wont get back . Over all ok but I cant guarantee would use again . Having read the reply to my review I appreciate the sentiment behind it however If I was called back why was no message left with a phone number to allow me to make contact ? sort of emphasises my original point really
8. mars 2026
Svar fra VanCompare.com
Dear Mr. Stephens,
Thank you for taking the time to share your feedback, although I am sorry to read about your experience.
I did attempt to call you this morning so that we could address your concerns directly, however I was unfortunately unable to reach you. Please do return my call at your earliest convenience, as your experience is incredibly important to us.
I sincerely apologise that you did not receive the promised call back. We also fully appreciate that your time is valuable, and I am sorry for the inconvenience caused during the validation process.
I look forward to hearing from you so that we can resolve this matter to your satisfaction. Wishing you a pleasant day in the meantime.
Yours Sincerely,
Charlie Byrne
VanCompare
(Very poor customer service )
(Very poor customer service )
I bought a new vehicle and requested insurance to swop over from my old van to my new van , a simple transaction being an existing customer,not the case.
I had to go to a different insurance company just to fill my new van with fuel ready for work Monday.
This cost me £153.99 on top of the monthly on going cost of my policy with vancompare.
Paul Gollogly.
6. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra VanCompare.com
Dear Mr. Gollogly,
Firstly, thank you for taking the time out of your morning to speak with me. It was good to discuss your concerns directly and begin working towards a resolution.
I do hope that our conversation demonstrated our commitment to you as a valued customer. Your experience is incredibly important to us, and we are dedicated to achieving a positive outcome.
Thank you again for your patience and understanding.
Wishing you a pleasant day ahead.
Yours Sincerely,
Charlie Byrne
VanCompare
Svar fra VanCompare.com
Dear Jason,
Thank you for your feedback.
We are pleased to hear that you had a great experience overall, although I am sorry if the pace of the call felt a little fast. We always aim to ensure everything is explained clearly and comfortably, and your feedback will help us improve this going forward.
We appreciate you taking the time to leave a review.
Yours Sincerely,
Charlie Byrne
VanCompare
Really easy and straight forward sam…
Really easy and straight forward sam Bisset was a pleasure to deal with
6. mars 2026
Svar fra VanCompare.com
Dear Joseph,
Thank you for your kind feedback.
We are delighted to hear that the process was easy and straightforward, and that Sam Bisset was a pleasure to deal with. I will be sure to pass your kind comments on to him.
We truly appreciate you taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Been with this company for a year had a…
Been with this company for a year had a renew was twice as much as I normally pay so went with another company phone up to cancel what a mess kept me on the line passed me from pillar the post kept me on the phone for about 15 minutes per person then told me they put me food to the one person and passed me to someone else then when I get to the final person they picked the phone up and put it down again had to go for all again they do it thus as a joke if you go with this company you've got to have your head seem to they were all have another very big laugh on my expense idiots a lot of them
6. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra VanCompare.com
Dear Mr. Bishop,
Thank you for taking the time to share your feedback, although I am truly sorry to hear about your experience. I did attempt to call you to discuss this with you directly, but unfortunately we were unable to connect.
I am very sorry to hear that you experienced long wait times, multiple transfers, and a disconnection which required you to call back. This is not the seamless service we aim to provide, and I completely understand how frustrating this must have been. Please accept my sincere apologies for the difficulty you faced in contacting us.
We take feedback like this very seriously, and it will be used to help improve our service going forward.
I have also sent you an email to address this matter directly, and I hope this demonstrates our commitment to making amends. Your satisfaction is incredibly important to us, and we remain dedicated to achieving a positive outcome.
If you need any further assistance, please do not hesitate to contact me directly. I will ensure you are well looked after.
Thank you for your patience and understanding, and I wish you a pleasant day ahead.
Yours Sincerely,
Charlie Byrne
VanCompare
Svar fra VanCompare.com
Good Afternoon,
Thank you for your kind feedback.
We are delighted to hear that you found our team friendly and helpful. Providing a positive and supportive experience for our customers is very important to us.
We truly appreciate you taking the time to share your review.
Yours Sincerely,
Charlie Byrne
VanCompare
The whole experience with the agent i…
The whole experience with the agent i spoke too was first class. Had a bit of an issue but he did upmost to get it resovled and i was insured in no time at all great service
5. mars 2026
Svar fra VanCompare.com
Dear Lee,
Thank you for your kind feedback.
We are delighted to hear that you received first class service and that the agent you spoke with worked hard to resolve the issue quickly for you. It is great to know everything was sorted and you were insured in no time.
We truly appreciate you taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Be very careful
Be careful with this company , you are not told the full story , ask what happens if I cancel midterm ? I expected a penalty no problem £40 but then told there was a broker discount given which I knew nothing about !!!
Long and short of it a £297 policy which had only run 75 days I got a refund of £57 !
I would not recommend using this compare site .
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra VanCompare.com
Dear Mr. Donald,
Thank you for taking the time to share your feedback, although I am sorry to hear about your experience.
I understand your concerns regarding the discount that was reclaimed following the cancellation of your policy, and I appreciate how frustrating this must have been.
The total price of your annual policy included a broker discount, which should have been outlined at the point of sale. As your policy was cancelled mid-term, the cost is recalculated based on the time on cover, meaning you are only charged for the period insured along with any applicable administration for processing the cancellation.
In line with the terms of business that are in place, any annual discount applied at inception is reclaimed on a pro-rata basis when a policy does not run for the full term. I do appreciate that this can be disappointing, and I am sorry for the inconvenience caused. However, these discounts are intended for policies that remain active for the full year.
I was unable to reach you by phone so I have sent you an email addressing this in further detail. I do hope this has helped to clarify matters and demonstrates our commitment to resolving your concerns. Customer satisfaction is very important to us, and we always aim to provide fair and transparent outcomes.
If you need any further assistance, please do not hesitate to contact me directly. I will be more than happy to help and ensure you are well looked after.
Thank you for your patience and understanding, and I hope you have a pleasant day ahead.
Yours Sincerely,
Charlie Byrne
VanCompare
Billy Simmonds help me massively with…
Billy Simmonds help me massively with my renewal price saving me over £1000 from my original renewal quote couldn’t have done it without him
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra VanCompare.com
Dear Matthew,
Thank you for taking the time to share your feedback.
We are delighted to hear that Billy Simmonds was able to help with your renewal and save you over £1,000 compared to your original quote. That is fantastic to hear, and I will be sure to pass your kind comments on to him.
We truly appreciate your review and thank you for choosing us for your insurance.
Yours Sincerely,
Charlie Byrne
VanCompare
Svar fra VanCompare.com
Dear Lorraine,
Thank you for your kind feedback.
We are delighted to hear that you received great service all round. Providing a smooth and positive experience for our customers is very important to us.
We truly appreciate you taking the time to share your review.
Yours Sincerely,
Charlie Byrne
VanCompare
Svar fra VanCompare.com
Dear Sean,
Thank you for your kind feedback.
We are delighted to hear that our team listened to your needs and was able to assist you promptly. Providing attentive and efficient service is very important to us.
We truly appreciate you taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Svar fra VanCompare.com
Dear Ben,
Thank you for your kind feedback.
We are delighted to hear that your enquiry was handled brilliantly and that our team were able to help you find the best offer. Providing helpful and efficient service is very important to us.
We truly appreciate you taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Financial penalty applied for mistake
Totally disgusting behaviour.
Just because their online form is misleading they tried to triple the insurance premium and admitted it was purely due to the error on the form.
4. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra VanCompare.com
Good Afternoon,
Thank you for taking the time to share your feedback.
We guarantee our online rates. However, it appears there may have been a discrepancy with the information entered online, which resulted in the premium needing to be revised. I appreciate how frustrating this can be and apologise for the dissatisfaction this has caused.
We would very much welcome the opportunity to understand what went wrong and contact you directly to put things right. Your satisfaction is very important to us.
Unfortunately, as the review is anonymous, I am unable to investigate the matter properly at this stage. Please could you kindly text your quotation reference or any identifiable details to 0779 6055 523. I will then investigate the matter and contact you personally to address your concerns.
Thank you for your patience and understanding in the meantime. I look forward to resolving this for you.
Yours Sincerely,
Charlie Byrne
VanCompare
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.