VanCompare.com Anmeldelser 6 419

Use this company at your peril! Minus stars would be too positive a review! I had to endure a 5 - 7 hour delay on my confirmed timeslot putting me in breach of contract with my buyer. I contacted AnyVan requesting a new driver and to speak with a manager on numerous occasions - all requests were point blank refused. When the driver did finally arrive they could not accommodate all my items despite me providing a 100% accurate inventory including measurements for large items resulting in me having to call on family to assist with the remaining items which resulted in damage to the interior of one of the vehicles. I have formally lodged a complaint but have yet to receive a response (surprise, surprise)!

Brilliant service, great communication and price and Ryan was very helpful .

I was very impressed how everything was handled 1st class

Very helpful and professional service

Thank you so much the man I spoke to was very helpful and thank you so much

Apparently brilliant

James the gentleman I spoke to in sales was extremely helpful and guided me through the whole process

Great person to talk very friendly and helpful in every step of getting things sorted

Easy transaction from start to finish. Representative (Connor) was amazing . Helpful , polite , friendly and sorted everything for me . Would highly recommend

Absolutely shocking, van direct auto renewed my policy on my van twice with separate policy numbers but the same van and they took payment twice ? After 4 days of constant calling with no answer I finally got through and explained my situation where they cancelled one of the renewals and charged me £140.00 admin fee for the service. I now want to cancel my policy altogether and after 7 days calling and requesting a call back, nothing. The portal works fine unless you are cancelling a policy where then they do not want to know. Don't get me started on the "on hold background music" enough to make you want to too yourself. I'll never use them again. 🤧
Had a phone call today 29/04/2026 from charlie burn, Company satisfaction director, and now everything is sorted with a massive apology 😀 many thanks charlie, with your explanation etc you have boosted my confidence in van compare direct 😀

Very prompt. UK based and i got to speak to a real person

Good conversation

Great customer service very helpful

Bradley Jones gave excellent service. Professional, helpful and patient. Thank you!

Very thorough and helpful.
I found the experience to be quick and hassle-free!

Very friendly and helpful customer service what more i need .
Called mr Ben trying to insurance my van he made sure all sorted and was very helpful explained everything and he made sure I got the right insurance what I need thank you so much for your help !

Used van compare for several years never had a problem . Will continues to use as long as they remain competitive

I tried to cancel multiple times was on hold once for around an hour waiting to speak to someone. Cancelled direct debit as had sold the car then was sent threatening emails about recovering lost money. When I finally managed to speak to someone they advised me there was a cancellation fee… fine fair enough. However they then decided to take the money without my knowledge from my bank (in the hundreds by the way).

Edit: had a decent chat with a customer experience director i believe his name was Charlie? Very helpful and remedied at least some of the issues i had with this company. Like to pass my thanks on to him.