Very friendly and helpful customer service what more i need . Called mr Ben trying to insurance my van he made sure all sorted and was very helpful explained everything and he made sure I got the rig... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I received an online quote which I was happy with. I then had to phone to verify a few things. At that stage it appeared that my secondary driver had no been put on the new insurance . It was all sor... Vis mer
Selskapet har svart
I tried to cancel multiple times was on hold once for around an hour waiting to speak to someone. Cancelled direct debit as had sold the car then was sent threatening emails about recovering lost mo... Vis mer
Selskapet har svart
Already sorted my insurance using this company and found the perfect despite I was getting constant phone calls txts and emails asking me if I’m still looking for insurance. All sorted now apparently... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 80,000 van insurance customers.* If BIS are unable to assist with a quotation, we automatically refer you with quotes from our specialist partners.
Kontaktopplysninger
First Floor, 140 Brompton Road, SW31HY, London, Storbritannia
- vancompare.com
4,4
Enestående
6k anmeldelser
Har svart på 90 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Giving this review to Isabel May
Giving this review to Isabel May. 10/10 customer service i received. She was punctual, supportive and kept her words.
3. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra VanCompare.com
Dear Reduwan,
Thank you for your wonderful feedback.
We’re delighted to hear that Isabel provided such excellent service and that she was punctual, supportive and reliable throughout. She will be very pleased to know her efforts were recognised.
We truly appreciate you taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Svar fra VanCompare.com
Dear Thomas,
Thank you for your kind feedback.
We’re delighted to hear that Billy provided great customer service and made the whole process easy for you. He will be very pleased to know his support was appreciated.
We truly appreciate you taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
I got in a right mess and accidentally…
I got in a right mess and accidentally cancelled my insurance, however a new policy was sorted actually saving me money.
4. mars 2026
Svar fra VanCompare.com
Dear Scott,
Thank you for sharing your experience.
We’re pleased to hear that the situation was resolved and that a new policy was arranged for you, even saving you some money in the process. Our team are always happy to help put things right when needed.
We appreciate you taking the time to leave a review.
Yours Sincerely,
Charlie Byrne
VanCompare
Helpful telephone manner with fast…
Helpful telephone manner with fast results,thank you billy
3. mars 2026
Svar fra VanCompare.com
Dear Peter,
Thank you for your kind feedback.
We’re delighted to hear that Billy was helpful and able to resolve things quickly for you. He will be very pleased to know his support was appreciated.
Thank you for taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
The young man I spoke too was so…
The young man I spoke too was so helpful and explained everthing patiently. Very good service all round.
2. mars 2026
Svar fra VanCompare.com
Dear Ann,
Thank you for your kind feedback.
We’re delighted to hear that the adviser you spoke with was helpful and took the time to explain everything patiently. Providing clear and supportive service is exactly what we aim for.
We truly appreciate you taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Got on the road with hire van quick .VW…
Got on the road with hire van quick .VW van was great ,clean easy to drive . No problems on return .
27. februar 2026
Svar fra VanCompare.com
Good Morning,
Thank you for taking the time to share your experience.
We’re pleased to hear that everything went smoothly and that the van was clean, easy to drive and ready to get you back on the road quickly. It’s also great to know the return process was straightforward.
We appreciate your feedback and hope to assist you again in the future.
Yours Sincerely,
Charlie Byrne
VanCompare
The guy on the phone was really nice…
The guy on the phone was really nice lad helped out getting me the best prices and understanding everything
28. februar 2026
Svar fra VanCompare.com
Dear Kieran,
Thank you for your kind feedback.
We’re delighted to hear that the adviser you spoke with was helpful and took the time to ensure you understood everything while finding you the best price possible. That’s exactly the level of service we aim to provide.
We truly appreciate you taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Svar fra VanCompare.com
Dear Jim,
Thank you for your feedback.
We’re delighted to hear that you found the service excellent and very efficient. Providing a smooth and straightforward experience is exactly what we aim for.
We appreciate you taking the time to share your review.
Yours Sincerely,
Charlie Byrne
VanCompare
Svar fra VanCompare.com
Good Morning,
Thank you for your feedback.
We’re pleased to hear that you found our team very helpful. That’s exactly the level of service we aim to provide for our customers.
We appreciate you taking the time to leave a review.
Yours Sincerely,
Charlie Byrne
VanCompare
Unable to change vehicle on the portal
Unable to change vehicle on the portal. Phone call waited 20mins for answer, Spoke to Jacob said I would have to call again when at the dealer and gave me a different phone number, he was most unhelpful Rang at the dealers and the guy said this number is for cancellations only (Thanks Jacob prat) Rang again a new bloke took details said hold so I did for a further 20mins with no reply. Got fed up drove new vehicle home on dealers insurance. Rang again in the afternoon they said new policy would be needed as current insurer does not insure this vehicle. Got put through to sales and the chap was brilliant set up new policy in 15mins I told him about the previous bad service, he said thats why he's in sales the other idiots were customer service (or lack of it)
27. februar 2026
Svar fra VanCompare.com
Dear Mr. Osmond,
Thank you for sharing your feedback. I apologise once again for your initial experience, and thank you for taking the time to speak with me this evening. I am pleased that we were able to address your concerns directly and reach a resolution that you were satisfied with.
Please do not hesitate to contact us directly if you need anything in the future. We are always here to support you.
Yours Sincerely,
Anna Vida
VanCompare
Svar fra VanCompare.com
Dear Jonathan,
Thank you for your feedback.
We’re pleased to hear that David was able to provide you with a good price and great service. He’ll be very pleased to know his efforts were appreciated.
We truly value you taking the time to leave a review.
Yours Sincerely,
Charlie Byrne
VanCompare
Van insurance Great customer service
Great customer service,
Explained the policy extremely well and clearly
27. februar 2026
Svar fra VanCompare.com
Good Afternoon,
Thank you for your kind feedback.
We’re delighted to hear that you received great customer service and that your policy was explained clearly and thoroughly. Making sure everything is fully understood is very important to us.
We truly appreciate you taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Svar fra VanCompare.com
Good Afternoon,
Thank you for the fantastic feedback.
We’re delighted to hear you received top service and great communication. Providing clear and supportive assistance is exactly what we aim for.
We truly appreciate your 5-star review and your support.
Yours Sincerely,
Charlie Byrne
VanCompare
Positive Helpful Customer Service
The gentleman advising me was knowledgeable, profession and most helpful throughout the transaction.
Thank you
26. februar 2026
Svar fra VanCompare.com
Dear Peter,
Thank you for your kind feedback.
We’re delighted to hear that the adviser was knowledgeable, professional and helpful throughout your transaction. That’s exactly the standard we aim to deliver.
If there’s anything that stopped this from being a 5-star experience, we’d genuinely appreciate your thoughts. Your feedback helps us continue to improve.
Yours Sincerely,
Charlie Byrne
VanCompare
Helpful and down-to-earth.
26. februar 2026
Svar fra VanCompare.com
Good Afternoon,
Thank you for your feedback.
We’re really pleased to hear that you found the service helpful and down-to-earth. We always aim to keep things clear, straightforward and personable.
We appreciate you taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
I will never use them again
I will never use them again. They are, in my opinion one rung above scammers. I Asked not be be put on auto renewal.
I was put on auto renewal. I called and asked to be taken off auto renewal which they told me they would but started talking about cancelling my existing policy. Why? 14 days before the expiry of my policy they auto renewed taking £551 out of my account. I contacted them and was told in writing there was no record of me asking to come off auto renewal. I called them and ‘Stella’ found the record of me calling asking to be taken off auto renewal. First woman just lied. The ‘best quote’ that they sent me was for £160 more than other quotes I’d got elsewhere. They then tried to interest me in another quote as the ‘best quote’ that they auto renewed on was apparently just a ‘sales quote’. They tried very hard to rip me off but failed.
24. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra VanCompare.com
Dear Mr. Ross,
Thank you for taking the time to share your experience and for bringing this matter to our attention. I am truly sorry to hear about what went wrong with the renewal of your policy. This is certainly far from the experience we want our customers to have.
I have sent you an email to address this and to put things right. I do hope this demonstrates our commitment to resolving the matter and making amends. Your satisfaction is incredibly important to us, and your feedback genuinely helps us improve our service.
Thank you for your patience and understanding.
Yours Sincerely,
Charlie Byrne
VanCompare
Sophie explained everything very…
Sophie explained everything very clearly and sorted out the issue very quickly. Unfortunately this cost a lot more than the original quote but thanks to Sophie explaining that my previous company insurance didn’t count towards my no claims even though I have a letter from the previous company insurance conforming I had not had any accidents or claims.
24. februar 2026
Svar fra VanCompare.com
Dear Rob,
Thank you for taking the time to share your experience.
We’re really pleased to hear that Sophie explained everything clearly and resolved the issue quickly for you. Clear and transparent communication is extremely important to us.
We do understand how frustrating it can be when a premium changes, particularly where previous company insurance does not qualify for a No Claims Bonus in the way you expected. Insurers have specific criteria around what they can accept as eligible NCB, and we appreciate that Sophie was able to clarify this for you.
Thank you again for your feedback. We truly value it.
Yours Sincerely,
Charlie Byrne
VanCompare
Van insurance sorted …
Already sorted my insurance using this company and found the perfect despite I was getting constant phone calls txts and emails asking me if I’m still looking for insurance. All sorted now apparently I was still live on their system for some reason. They have apologised about the error. They are worth a try if you’re looking for van insurance.
21. februar 2026
Svar fra VanCompare.com
Dear Karl,
Thank you for taking the time to share your feedback, although I am truly sorry to learn about your experience.
There may have been a system-related issue contributing to the calls you received. I have taken steps on our side to prevent any further contact of this nature and sincerely apologise for the inconvenience this has caused.
I have also sent you an email so that we can address this matter directly and ensure it is fully resolved to your satisfaction.
Please do let me know if you encounter any further issues. Your experience is incredibly important to us, and I remain at your disposal.
Thank you for choosing VanCompare for your insurance.
Yours Sincerely,
Charlie Byrne
VanCompare
Guy on the phone was very helpful and…
Guy on the phone was very helpful and spoke english
24. februar 2026
Svar fra VanCompare.com
Good Afternoon,
Thank you for your feedback.
We’re pleased to hear that the adviser you spoke with was helpful and easy to understand. Clear communication is incredibly important to us, and we’re glad this made your experience a positive one.
We appreciate you taking the time to leave a review.
Yours Sincerely,
Charlie Byrne
VanCompare
Awful harassing company
Awful harassing company. I filled out an online form and received some high quotes and immediately got bombared with harassing calls. There have been over 10 calls today and its is just distressing.
So they replied and promised a refund plus a £50 Amazon voucher to get me to remove my review. I have not recieved eight to date. And they will not respond to emails despite me asking to escalate to a formal complaint and involve the ombudsman. I’m pretty sure that is a legal requirement but they just don’t give a damn
23. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra VanCompare.com
Dear Luke,
Thank you for bringing this to our attention. I am truly sorry for the frequency of calls you have been receiving.
As mentioned, the calls were made in order to validate your insurance policy. However, I completely agree that the level of persistence you experienced was unacceptable, and I sincerely apologise for the inconvenience this has caused you.
I have emailed you directly so that we can ensure this matter is fully resolved. I do hope that we have now brought this to a satisfactory conclusion.
If you need anything further, please do not hesitate to contact me directly. I am here to help. We very much hope to have the opportunity to serve you again in the future.
Yours Sincerely,
Charlie Byrne
VanCompare
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.