I signed up for Vagon.io and made a payment, but their service is completely non-functional. My cloud computer instance has been stuck on the "Starting" status for over 2 hours. I have tried contact... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The Vagon is very neat. It was really simple, easy to understand. It gives you control over what you want to use the PC for. Work, graphics design, (it can also be used for games if configured well) u... Vis mer
Selskapet har svart
Vagon.io delivers exactly what it promises: a powerful computer in your browser. The UI is clean, the performance tiers are well-balanced, and the customer support team is responsive. It's a great too... Vis mer
Selskapet har svart
I am using a vagon machine for few days to learn DaVinci resolve, and my experience is phenomenal. The machine is smooth and did not hang/crash. The payments and transaction mechanisms are very smooth... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Vagon is your personal cloud computer specially built to help creatives eliminate hardware dependency. Architects, CAD designers, video editors, animators, researchers - they all need powerful computers to create things, and that's where the Vagon comes in. Using Vagon, you can run any software from anywhere, even from a Chromebook or a veteran Macbook Air. 💻 More than 40.000 users from Sydney to North America are using Vagon to boost their workflow...
Kontaktopplysninger
San Francisco, California, USA
- support@vagon.io
- vagon.io
4,2
Bra
74 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Beautiful
An easy, cheap, and effective solution for handling the computational loads I had. Will totally be a regular user.
20. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vagon
Hello,
Thank you for the great feedback! We are happy to hear your pleasant experience with Vagon.
Our team is always working to improve our user's experience, and here to help if you need anything else!
Thanks,
Vagon Team
DON'T BUY THEIR SERVICE !!!
The computer shuts down for no reason and without warning, which means that no backup of our project can be made. Result : You have literally wasted your time and thereforce your money.
On top of that, the payment system is incomprehensible and dishonest !
In short, believe me, don't spend a single cent on this fraudulent service !
15. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vagon
Hello,
We’re sorry to hear about your experience. To prevent unexpected interruptions, our system is designed to inform users with real-time notifications if their balance is running low during an active session.
We’d like to investigate exactly what happened in your case, if you share your registered email address, we can review your logs and clarify the situation. Please reach out to us at support@vagon.io so we can look into this and assist you further.
Best,
Vagon Team
I've used it when I needed to speed up…
I've used it when I needed to speed up rendering a project of mine because I did not have my work computer with me. All in all, worked quite well and solved my problem. It was fairly quick to connect. I had a small problem transferring data from my Dropbox account but customer support solved it in no time.
10. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vagon
Hello,
Thank you for the great feedback! We are happy to hear your pleasant experience with Vagon.
Our team is always working to improve our user's experience, and here to help if you need anything else!
Thanks,
Vagon Team
Terrible UX
10. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vagon
Hello Samuel,
Thank you for your feedback. We’re sorry to hear that your experience with the UX didn’t meet your expectations. We’re working hard every day to present such a complex product in the simplest and most understandable way possible, and we genuinely value your input. Could you share more details on what aspects you found challenging?
If you have some time, you can always send your ideas and feedback to support@vagon.io
We'd be happy to hear them.
Thanks,
Vagon Team
Svar fra Vagon
Hello,
Thank you for the great feedback! We are happy to hear your pleasant experience with Vagon.
Our team is always working to improve our user's experience, and here to help if you need anything else!
Thanks,
Vagon Team
Never Connects - But You Pay for the Wasted Time
This platform is absolutely terrible. Their support never responds and they don't provide refunds.
When you first initialize your virtual machine and try to connect, be aware that you are being charged. For the last several times that I've tried to use the platform, the virtual machine never connects. The screen is black and just continues showing the same animation that the session is "connecting". After an hour, the virtual machine never loaded. And yet, I was charged. I brought it up to their support team several times, and they never responded. I tried using it on a Mac and on a PC, but had the same issue.
18. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Vagon
Hello Sundar,
We’re really sorry to hear about your experience, and we appreciate you sharing your feedback.
To clarify, we do have to start charging when your cloud computer starts up, as it takes a few minutes to warm up and get ready for use. This is necessary because we begin paying cloud providers during this time to ensure a smooth experience once your session begins.
That said, we completely understand how frustrating it must have been not to be able to connect. There are several factors that can affect cloud computer performance, such as internet connection stability and server availability.
If you send an email to support@vagon.io about your issue, we'd be happy to walk through the issue together and ensure a smoother experience for you.
Thanks,
Vagon Team
Misleading website/expensive
Misleading website . they advertise 7days free trial. but you will get ony one hour that is not 1 hour maybe just 30 minutes.
They delete your computer without notifying you
¨Your Vagon computer has been deleted permanently, including all personal data attached to it.
¨
Also , the platform is too expensive , it have many errors when you want to turn on the computer ....
3. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Vagon
Hello,
We’re sorry for any confusion and appreciate your feedback. To clarify, we haven’t offered a free trial on our website since the day one. We provide a 7-day trial for only $0.99, which includes 1 hour of usage on our Planet performance option.
Regarding your cloud computer, it is only deleted after one week if you don’t subscribe to a monthly plan. We allow a one-week period for users to decide whether they want to continue. Additionally, we always send a notification email three days before the renewal date to inform users.
Please feel free to send us an email at support@vagon.io so we can assist you further.
Thanks,
Vagon
Very poor product and support…
Very poor product and support experience. Can not recommend them. Their product is pretty much in alpha state. Lacking documentation. No logs of the remote hosted streams at all, which makes it impossible to debug what's happening with the deployed unity app. Also they just default to the first unity camera instead of respecting the configured unity render streaming camera configuration. No support for linux builds, just windows. Multiple times streams did not started after very long waiting times. They told us their engineering team is in SF PST, but really its in Istanbul, then they told us their marketing and sales team is in SF, but really its in Istanbul, tool.
27. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Vagon
Hello,
We appreciate your detailed feedback, though we are sorry to hear about your experience. We’d like to clarify a few points regarding our technology and our presence:
- Verified Solution & Documentation: Vagon is proud to be the only Unity Verified Solution for application streaming. We offer extensive resources to help with setup, which you can find in docs.vagon.io
- Logging & OS Support: We do collect logs for your applications. If you reach out to our team, we can provide these logs to help you debug your Unity render streaming and camera configurations. Additionally, we provide full support for both Windows and Linux applications.
Lastly, we've offices in both San Francisco and Istanbul, supported by a distributed global team working across multiple time zones.
We would value the opportunity to investigate your specific session logs and camera configuration issues. Please share your registered email address with us or contact support@vagon.io so our engineering team can assist you directly.
Best,
Vagon Team
Big fraud . Scam website
fraud . scam website . they advertise 7days free trial. but you will get nothing. they will deduct $1 for card verification . but after that either your remote desktop won't connect or if you are lucky enough to get connected , then after few minutes , they will keep asking you for more funds. if you try to contact their support they will not reply. i was lucky to get reply . and i was told trial is free for free storage but remote desktop is not free trial .
24. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Vagon
Hello,
We’re sorry for any confusion and appreciate your feedback. To clarify, we haven’t offered a free trial on our website since the day one. We provide a 7-day trial for only $0.99, which includes 1 hour of usage on our Planet performance option.
Regarding your cloud computer, it is only deleted after one week if you don’t subscribe to a monthly plan. We allow a one-week period for users to decide whether they want to continue. Additionally, we always send a notification email three days before the renewal date to inform users.
Please feel free to send us an email at support@vagon.io so we can assist you further.
Thanks,
Vagon Team
it works..
it works..
I wanted to use this for 3d animation rendering, but it legit crashes faster than my basic laptop..
3. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Vagon
Hello,
Thank you for your feedback! We're sorry to hear you're experiencing crashes during your 3D animation renders.
We're always working to improve our user's experience and would love to help you fix this. Crashing can often be related to specific software settings or the performance level chosen for the task. We're always here to help, so please share your registered email with us or contact support@vagon.io so we can check your logs and find a solution together.
Thanks,
Vagon Team
Unstable and they take your money!
Unstable and they take your money!! I installed a game and tried to play, it crashes every first minute of the game, I can't play, it has bad internet connection, everything is bad. They have not answered any of my questions in the chat! I spent 40 dollars for nothing, I didn't use even 10 minutes for joy, only trying to play on performances: Spark, Flame, Blaze, even Galaxy ($13.63 per hour), uninstalled- installed, and nothing worked. If do not give me the money back, at least give my credit back so I will try to do something useful.
16. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra Vagon
Hello,
We are very sorry to hear about the stability issues you've experienced. We want every user to have a seamless experience.
We provide up to 3 Gbps internet speed within every Vagon station. Because of this high-performance backbone, our users typically do not face any issues regarding internal internet speed. The crashes you experienced might be related to specific game requirements or connection settings, which we would love to investigate for you.
All options and hourly rates for our performance levels are clearly presented on our pricing page and the dashboard.
Please share your registered email address with us or contact us at support@vagon.io. We will check your session logs to see exactly what caused the crashes and do our best to resolve your issue.
Thanks,
Vagon Team
Network charge is misleading
They have something called network usage charge. After you exceed 10bg fo streaming (it took me less than a day) it keeps chargin you.
So there is PC cost + bandwidth cost + storage cost.
In my case each hour of usage costed me USD 4, rather than advertised USD2.5. Which is very expensive
1. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Vagon
Hello,
We’re deeply sorry for any confusion regarding Network Usage costs. We aim to be as transparent as possible about how these charges work, and you can clearly state information about these on our landing pages and official documentation.
While we provide 10GB of network usage for free each month, additional fees apply once that limit is exceeded. These charges are a direct result of the pricing and infrastructure costs set by cloud providers, and unfortunately, we don't have flexibility over them. However, we are working to explore and implement new approaches.
We’d love to chat and share tips on how to manage your data to avoid extra costs. Please reach out to us at support@vagon.io or share your registered email so we can connect.
Best,
Vagon Team
Endless pumping money out of you
If you think that you will pay for a remote computer and start using it, then reduce your ardor and open your wallet wide. in addition to this fee, you will be asked for each HOUR of computer use, and depending on how much power you need the cost from 30 cents to $12 (!!!!!!) per hour. in addition, when you want to replenish your balance - be kind enough to pay on top of the processing fee. highly do not recommend this service - it is built on the principles of black ux endless pumping money out of you.
17. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Vagon
Hello,
We’d like to clarify our pricing structure to address your concerns about transparency. We aim to provide a flexible "pay-as-you-go" model, which is clearly detailed on our pricing page and throughout the dashboard.
Vagon uses a two-part model. The $7.99 monthly subscription covers your dedicated storage and keeps your cloud computer ready. The hourly credits allow you to choose different performance levels based on your needs, so you only pay for the hours and performance that you used.
If you share your registered email address, we would be happy to review your account history with you and clarify any specific charges.
Best,
Vagon Team
They will steal your money.
You add money to your balance and then rent computers remotely per hour. Problem is... 1) Their support staff have not once answered any of my messages or emails. 2) My balance is alot less than the time ive spent using the service. by around $30. So basically they've stolen $30 from me and their support wont answer any of my questions regarding this. Looks like ill be charging back the money from my bank. I would avoid this website as I think it might be a some kind of skimming scam. I have reported them to the FTC
14. mars 2023
Anmeldelse skrevet uten oppfordring
Svar fra Vagon
Hello,
We’re sorry to hear about your unpleasant experience, and we would like to clarify that we reply to all support inquiries within a 24-hour window. If you haven't received a response, please check your spam folder.
Regarding your balance, our pricing is fully transparent and based on the performance level you choose. We do not have any hidden fees. If you send a mail to support@vagon.io, we’d be happy to check our logs and provide a detailed breakdown of your usage and charges to resolve this issue.
Best,
Vagon Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.