I signed up for Vagon.io and made a payment, but their service is completely non-functional. My cloud computer instance has been stuck on the "Starting" status for over 2 hours. I have tried contact... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The Vagon is very neat. It was really simple, easy to understand. It gives you control over what you want to use the PC for. Work, graphics design, (it can also be used for games if configured well) u... Vis mer
Selskapet har svart
Vagon.io delivers exactly what it promises: a powerful computer in your browser. The UI is clean, the performance tiers are well-balanced, and the customer support team is responsive. It's a great too... Vis mer
Selskapet har svart
I am using a vagon machine for few days to learn DaVinci resolve, and my experience is phenomenal. The machine is smooth and did not hang/crash. The payments and transaction mechanisms are very smooth... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Vagon is your personal cloud computer specially built to help creatives eliminate hardware dependency. Architects, CAD designers, video editors, animators, researchers - they all need powerful computers to create things, and that's where the Vagon comes in. Using Vagon, you can run any software from anywhere, even from a Chromebook or a veteran Macbook Air. 💻 More than 40.000 users from Sydney to North America are using Vagon to boost their workflow...
Kontaktopplysninger
San Francisco, California, USA
- support@vagon.io
- vagon.io
4,2
Bra
74 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Vagon is a pretty good cloud pc…
Vagon is a pretty good cloud pc service. There are a lot of options of pc’s to choose from, you can always see and manage your spending, and the customer service is great! One time my pc crashed and I guess there was a bug, and so the money kept going away. But the customer service was able to resolve this problem and even returned the lost money back. It might not be the perfect cloud pc service, but it is still a very good one.
18. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vagon
Hello,
Thank you for the great feedback! We are happy to hear your pleasant experience with Vagon.
Our team is always working to improve our user's experience, and here to help if you need anything else!
Thanks,
Vagon Team
It’s very streamlined and easy
It’s very streamlined and easily configurable. Obviously, depending on internet makes its comfortability a gamble. Other than that, it’s nice to have.
12. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vagon
Hello,
Thank you for the great feedback! We are happy to hear your pleasant experience with Vagon.
Our team is always working to improve our user's experience, and here to help if you need anything else!
Thanks,
Vagon Team
Wonderful. Truly extraordinary
The Vagon is very neat. It was really simple, easy to understand. It gives you control over what you want to use the PC for. Work, graphics design, (it can also be used for games if configured well) upon other subjects. The simplicity made me feel very at ease, compared to other cloud services that overload me with useless information. All the less, Vagon is one of the best cloud computing services available.
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vagon
Hello,
Thank you for the great feedback! We are happy to hear your pleasant experience with Vagon.
Our team is always working to improve our user's experience, and here to help if you need anything else!
Thanks,
Vagon Team
Svar fra Vagon
Hello,
Thank you for the great feedback! We are happy to hear your pleasant experience with Vagon.
Our team is always working to improve our user's experience, and here to help if you need anything else!
Thanks,
Vagon Team
It is really good to setup and even in…
It is really good to setup and even in the basic pc you can load anything but you should change the monetizing system with a just one payment and you can use it, have two different systems that you have to pay is too much even for this tool
17. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vagon
Hello,
Thank you for the great feedback! We are happy to hear your pleasant experience with Vagon.
Our team is always working to improve our user's experience, and here to help if you need anything else!
Thanks,
Vagon Team
Very easy to get started
Very easy to get started. Instead of buying expensive pc with graphics card I can rent one and pay for usage only. So far its working for me without any issues.
1. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vagon
Hello,
Thank you for the great feedback! We are happy to hear your pleasant experience with Vagon.
Our team is always working to improve our user's experience, and here to help if you need anything else!
Thanks,
Vagon Team
Amazing they have lots of good stuff
17. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vagon
Hello,
Thank you for the great feedback! We are happy to hear your pleasant experience with Vagon.
Our team is always working to improve our user's experience, and here to help if you need anything else!
Thanks,
Vagon Team
I have used Vagon to work with D5 render
I have used Vagon to work with D5 render. Experience overall has been positive, only the startup and shutdown time is relatively long - can be 5-10 minutes each time.
If they can fix that into 1-2 minutes it would be a 5 star for me.
1. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vagon
Hello,
Thank you for the great feedback! We are happy to hear your pleasant experience with Vagon.
Our team is always working to improve our user's experience, and here to help if you need anything else!
Thanks,
Vagon Team
Good but billing practice needs to change
I like that I can choose my specs, and load pretty much any application just like a normal PC. Once connected, the connection speed is quite stable and good.
I am not giving 5 stars because it not only takes quite a while to actually connect, but they also charge you for the duration in which you are trying to connect. The clock starts ticking when your instance is spun up, not when you actually connect to it. The last few days it's been taking me 10-15m every time just connecting to the spun instance (it keeps timing out, asking me to retry or refresh the page). So the actual price you are paying is about 25% higher than the advertised rate for productive time used.
At this point I am considering trying out competitors for that reason alone. I'd much prefer they had a flat monthly rate with no limits, or at the very least they started charging at the point of actual connection.
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vagon
Hello,
Thank you for the great feedback! We're glad to hear you enjoy the flexibility and stable connection speed, but we're always working to improve our user's experience and take your billing concerns seriously.
Some of the capacity issues have been tied to cloud provider constraints and broader demand spikes, but we know it’s frustrating when you're ready to work and run into connection delays. We’re always here to help and would love to hear more of your ideas on how we can improve this. Please, reach out at support@vagon.io so we can check your logs and assist you.
Thanks,
Vagon Team
The computers are easy to set up and…
The computers are easy to set up and run. They are powerful and have been working well for my projects.
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vagon
Hello,
Thank you for the great feedback! We are happy to hear your pleasant experience with Vagon.
Our team is always working to improve our user's experience, and here to help if you need anything else!
Thanks,
Vagon Team
Satisfaisant pour une utilisation…
Satisfaisant pour une utilisation ponctuelle
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vagon
Hello,
Thank you for the great feedback! We are happy to hear your pleasant experience with Vagon.
Our team is always working to improve our user's experience, and here to help if you need anything else!
Thanks,
Vagon Team
Honestly have no complaints with the…
Honestly have no complaints with the site, the connection is pretty good, and from a month of using the site I’ve only gotten disconnected once, but it immediately fixed itself after I refreshed.
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vagon
Hello,
Thank you for the great feedback! We are happy to hear your pleasant experience with Vagon.
Our team is always working to improve our user's experience, and here to help if you need anything else!
Thanks,
Vagon Team
Good service and easy to get started!
Really easy to get started and has proved reliable so far. I’m currently using for basic workloads only and it has been working like a charm as a desktop available from anywhere, even browser experience is finally so I cannot complain at all!
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vagon
Hello,
Thank you for the great feedback! We are happy to hear your pleasant experience with Vagon.
Our team is always working to improve our user's experience, and here to help if you need anything else!
Thanks,
Vagon Team
Very nice cloud platform 🙏🏽💯✅
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vagon
Hello,
Thank you for the great feedback! We are happy to hear your pleasant experience with Vagon.
Our team is always working to improve our user's experience, and here to help if you need anything else!
Thanks,
Vagon Team
Solid cloud workstation!
Vagon.io delivers exactly what it promises: a powerful computer in your browser. The UI is clean, the performance tiers are well-balanced, and the customer support team is responsive. It's a great tool for anyone limited by their physical hardware who needs to run resource-heavy software on the go.
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vagon
Hello,
Thank you for the great feedback! We are happy to hear your pleasant experience with Vagon.
Our team is always working to improve our user's experience, and here to help if you need anything else!
Thanks,
Vagon Team
these are scammers that you are dealing…
these are scammers that you are dealing with, they ask you to top up for their usage and mind you this is prepaid and then they also charge monthly subscription. these are scammers with a US front company
12. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vagon
Hello,
We’re sorry to hear about your experience, and we would like to clarify how our billing works to ensure there is no misunderstanding.
As outlined on our website and throughout the purchase flow, Vagon operates on a two-part transparent pricing model designed for flexibility and best overall user experience:
- Monthly Subscription ($7.99): This covers your dedicated storage and keeps your active cloud computer ready for use.
- Usage Credits: To give you control without long-term commitments, you can add credits based on the specific performance level you need. These are charged hourly, allowing you to pay only for the time you actually spend using the computer.
Our goal is to provide a flexible "pay-as-you-go" experience while maintaining your private storage. If you reach out to us at support@vagon.io, we would be more than happy to review your account and billing history with you directly to resolve any concerns.
Best,
Vagon Team
I requested a refund because I can't even use the service due to multiple errors, I got charged despite can't proceed with anything.
I requested a refund because I accidentally top up twice as the website is confusing. When you subscribe, they asked for top up despite I still having 10USD in the account. So no matter how much you left, they will still ask for top up of minimum 10USD + 8usd subscription. Now I try to contact them for refund but.....no response.
I tried to contact the customer service for refund but got no response despite multiple attempts to contact them and follow up.
Sent number of mails but still no response.
Create ticket and no response.
31. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vagon
Hello,
We are truly sorry for your experience. We aim to reply to all inquiries within 24 hours, so we’d like to find out why your emails haven't reached us. If you haven't received a response, please check your spam folder or ensure the email was sent to support@vagon.io.
To clarify, we have no policy for a minimum top-up. You have the freedom to add any balance amount you wish to your account based on your specific needs. Please provide your registered email address so we can find your account, address the technical errors you mentioned.
Best,
Vagon Team
Wish I could give less than one star
Wish I could give less than one star. Terrible experience, and lazy or borderline non-existant customer service that was a day getting back to me. If you have standards then avoid this organisation.
1. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vagon
Hello,
Our team always responds to every user inquiry within 24 hours. We use this time to thoroughly investigate technical logs so we can provide a specific solution rather than a generic reply.
We would like to look into your case furtherly. Please share your registered email address or contact us at support@vagon.io so we can review your logs and assist you.
Best,
Vagon Team
Their customer support has been horrible
This seems to be a legit company and perhaps they're lame because they're an under funded start up. Unfortunately they don't really seem to know how to run a business. Their 2 main issues:
1) their customer support SUCKS!
2) Their VMs are not available a lot of the time
It's really too bad, I hope you get your act together.
7. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vagon
Hello,
Thank you for the feedback! We’re always working to improve our user's experience and we take your comments about VM availability and support seriously.
We aim to respond to every inquiry within 24 hours to provide deep technical solutions, and we'd love to investigate why you've faced availability issues. We're always here to help, so please share your registered email or contact support@vagon.io so we can check our logs and resolve your issue.
Thanks,
Vagon Team
I do not recommend anyone to pay for…
I do not recommend anyone to pay for this service, the worst service I have ever seen and the worst support as well, I used this less than 1 hour immediately I asked for my refund according to their policy before 24 hours your refund will be 100% they have not responded to me, then say it is not 100% my refund if they do this is a scam ala clear!
27. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vagon
Hello,
We’re sorry to hear about your experience.
To clarify, our trial offers 1 hour of Planet performance usage for $0.99. Our refund policy is clearly stated on our landing pages and in our documentation to ensure our users are fully informed.
We previously reached out for more information to assist you, but since we haven't received a reply, we haven't been able to proceed. Please share your registered email address with us so we can check our logs and resolve this issue.
Best,
Vagon Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.