Fairly straight-forward process to open a business savings account and much better rate then previous provider. Transferring money back and for seems fine. Would be even better if could be linked to... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Relatively simple to set up the account until I needed to do the verification using the camera on my phone and was required to enable that to work with Chrome. Had to Google how to do this on a sepa... Vis mer
Relatively easy set up, although some of the id verification was a bit clunky. Account set up and money transferred over and showing in new account fine. I would like to see United Trust Bank have a... Vis mer
Selskapet har svart
We initially chose UTB as the interest rates have been very strong. But we soon found that their customer service is extra. Our contact Olivia Marsh is always available to assist us and keeps us upto... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
We are an award-winning specialist UK bank, incorporated in 1955. We offer a range of fixed term and notice deposit accounts and ISAs to individuals, businesses and charities. We provide a variety of loans, funding facilities and mortgages to individuals, housebuilders, property investor/developers and SMEs.
FSCS Protected
UTB customers are protected by the Financial Services Compensation Scheme.
And because we don’t share a banking licence with any other bank, you’ll get the full benefit of the protection up to the scheme’s limits wherever you have other savings put aside.
Kontaktopplysninger
One Ropemaker Street, EC2Y 9AW, London, Storbritannia
- 0800 083 2228
- customerexperience@utbank.co.uk
- utbank.co.uk
4,6
Enestående
5k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 95 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Would have been 5 stars if responses to…
Would have been 5 stars if responses to emails was quicker
14. oktober 2026
Svar fra United Trust Bank
Thank you for your feedback. We're pleased to hear you've had a positive experience overall, and we'll take your comments on email response times on board as we continue to look for ways to improve our service. Thanks Alex
My dealings with the bank have mostly…
My dealings with the bank have mostly been with
Olivia Marsh, Relationship Support Manager. I have received wonderful customer service from Olivia, who
checks in regularly to ensure everything is as it should be
and do i require any assistance with anything.
9. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra United Trust Bank
Thank you for your review. We're delighted to hear that Olivia has provided such excellent service and that her regular check-ins and ongoing support have made a positive difference to your experience with us.
Thanks Alex.
Svar fra United Trust Bank
Thank you for your review. We're pleased to hear that you found the application process easy and straightforward, helping to make your experience a positive one.
Thanks Alex.
Very helpful in supporting customers to…
Very helpful in supporting customers to manage their accounts
12. oktober 2026
Svar fra United Trust Bank
Thank you for your review. We're pleased to hear that our team has been helpful in supporting you to manage your account and providing the assistance you needed.
Thanks Alex.
Excellent call
Excellent call, got me issue resolved quickly and took action after call as agreed. thank you
9. oktober 2026
Svar fra United Trust Bank
Thank you for your review. We're pleased to hear that your issue was resolved quickly and that the actions discussed during the call were completed as agreed.
Thanks Alex.
Svar fra United Trust Bank
Thank you for your review. We're delighted to hear you found our service very efficient and that communication met your expectations.
Thanks Alex.
change of address…
I wanted to notify change of address but the relevant section woudn't function. I reported the difficulty which received a rapid response but told me, in effect, to repeat what I'd already done. The relevant "contacts" section was still not working. I've reported that and am still waiting to hear.
9. oktober 2026
Svar fra United Trust Bank
Thank you, Mrs France, for taking the time to leave a review and share your experience. I attempted to contact you today but was unfortunately unable to reach you.
I'm sorry that the change of address function did not work as expected. We investigated the issue, identified the cause and were able to resolve it so your address could be updated. I also apologise for the lack of communication during this process, and I will ensure your feedback is shared with the relevant teams.
I hope this goes some way towards restoring your confidence in us. If you would like to share any further feedback, please feel free to contact us at CustomerExperience@utbank.co.uk.
Thanks,
Alex
Svar fra United Trust Bank
Thank you for your review. We're delighted to hear that you received impeccable service and had such a positive experience with us.
Thanks Alex.
Svar fra United Trust Bank
Thank you for your review. We're delighted to hear that you found our team helpful, professional and pleasant, and that this contributed to a positive experience.
Thanks Alex.
Have been with United Trust Bank many…
Have been with United Trust Bank many years, and will continue, why leave when you have a good Company.
28. september 2026
Svar fra United Trust Bank
Thank you for your review and for your loyalty over the years. We're delighted to hear that you continue to choose United Trust Bank and value the service we provide.
Thanks Alex.
Very professional and helpful
8. oktober 2026
Svar fra United Trust Bank
Thank you for your review. We're pleased to hear that you found our service professional and helpful, and that your experience with us was a positive one.
Thanks Alex.
Svar fra United Trust Bank
Thank you for your review and welcome to United Trust Bank. We're delighted to hear that you've received great customer service as a new customer and that your experience has been faultless so far.
Thanks Alex.
Svar fra United Trust Bank
Thank you for your review. We're delighted to hear that you received great service and had a positive experience with us.
Thanks Alex.
Quick and easy to open the savings…
Quick and easy to open the savings account and information was received promptly and clearly
7. oktober 2026
Svar fra United Trust Bank
Thank you for your review. We're pleased to hear that opening your savings account was quick and easy, and that the information provided was clear and received promptly.
Thanks Alex.
Great Customer Service
We've been a customer of United Trust Bank for a number of years and the reason for that is service. Swift response times, great rates and absolutely fantastic customer service.
Our Relationship Support Manager, Olivia Marsh, sends us regular updates on new products and is always on hand for any queries we may have.
7. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra United Trust Bank
Thank you for your review and for your continued loyalty over the years. We're delighted to hear that our responsive service, competitive rates and customer support keep you choosing United Trust Bank, and it's wonderful to hear your positive feedback about Olivia Marsh and the regular support she provides.
Thanks Alex.
Usual Rapid Response
Usual Rapid Response
Query answered and able to make decisions within the day
7. oktober 2026
Svar fra United Trust Bank
Thank you for your review. We're pleased to hear that you received a rapid response to your query, enabling you to make decisions quickly and with confidence.
Thanks Alex.
Dreadful web site
I disliked your website that seems complicated. In my case my money went into a different account to the one I thought I was setting up.
7. oktober 2026
Svar fra United Trust Bank
Mr Howard,
Thank you for speaking with me today. Our conversation helped me understand how the confusion between the accounts arose, and I will be sharing your feedback with the relevant teams so it can be reviewed.
I will give you a call on Friday to follow up and ensure you are comfortable with the product you have and that it is the right fit for your needs.
Thank you,
Alex
Olivia
Olivia, our relationship manager, has been great. With her help, we’ve been able to set up a range of products that maximise our returns while keeping working capital readily available when we need it. We’ve really appreciated her support and are very happy with our experience with United Trust Bank.
7. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra United Trust Bank
Thank you for your review. We're delighted to hear that Olivia has provided such valuable support, helping you maximise returns while maintaining access to working capital when needed, and that you've had such a positive experience with United Trust Bank.
Thanks Alex.
Svar fra United Trust Bank
Thank you for your review. We're pleased to hear that our team was responsive, helpful and kept you updated on progress throughout, helping to provide a positive experience.
Thanks Alex.
Svar fra United Trust Bank
Thank you for your review. We're pleased to hear that you received a timely and helpful response, and that we were able to assist you effectively.
Thanks Alex.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.