Fairly straight-forward process to open a business savings account and much better rate then previous provider. Transferring money back and for seems fine. Would be even better if could be linked to... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Relatively simple to set up the account until I needed to do the verification using the camera on my phone and was required to enable that to work with Chrome. Had to Google how to do this on a sepa... Vis mer
Relatively easy set up, although some of the id verification was a bit clunky. Account set up and money transferred over and showing in new account fine. I would like to see United Trust Bank have a... Vis mer
Selskapet har svart
We initially chose UTB as the interest rates have been very strong. But we soon found that their customer service is extra. Our contact Olivia Marsh is always available to assist us and keeps us upto... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
We are an award-winning specialist UK bank, incorporated in 1955. We offer a range of fixed term and notice deposit accounts and ISAs to individuals, businesses and charities. We provide a variety of loans, funding facilities and mortgages to individuals, housebuilders, property investor/developers and SMEs.
FSCS Protected
UTB customers are protected by the Financial Services Compensation Scheme.
And because we don’t share a banking licence with any other bank, you’ll get the full benefit of the protection up to the scheme’s limits wherever you have other savings put aside.
Kontaktopplysninger
One Ropemaker Street, EC2Y 9AW, London, Storbritannia
- 0800 083 2228
- customerexperience@utbank.co.uk
- utbank.co.uk
4,6
Enestående
5k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 95 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Overall good experience
Relatively easy set up, although some of the id verification was a bit clunky. Account set up and money transferred over and showing in new account fine. I would like to see United Trust Bank have a feed with Freeagent for my accounting purposes to make life a little easier, other than that no complaints. Appreciate some people miss having a mobile app but for my purposes doing everything on the laptop is fine.
14. oktober 2026
Svar fra United Trust Bank
Thank you for taking the time to leave your review. We’re pleased to hear your account was set up successfully, and we appreciate your feedback regarding the ID verification process and FreeAgent integration, which we’ll pass on to the relevant team. Thanks Alex
Opening an account to deposit trust funds
Dealing with trust funds and the responsibilities you have as trustees is overwhelming. I had an initial telephone chat with the Trust Team to explain about a trustee reserve account and a telephone number was provided for me to phone if I got into difficulty with the online application. The application was okay, there was a list of legal documents that were needed to help you prepare and email requests for further information were sent following submission. Help was available at every step of the way, the whole process was quick and fairly easy and I can't praise the Trust Team enough for their excellent customer service.
19. oktober 2026
Svar fra United Trust Bank
Thank you for taking the time to leave us such a thoughtful review. We’re delighted to hear our Trust Team provided clear, patient support throughout and helped make the process of opening your trust account as straightforward as possible. Thanks Alex
Outstanding service at a difficult time
We needed an account for a discretionary trust, and options in the UK are very limited.
Fortunately the service from everyone we contacted at UTB service was consistently outstanding. Each person was very patient, explaining everything clearly, even when I was asking many questions, and the reponse times were excellent. Thank you.
16. oktober 2026
Svar fra United Trust Bank
Thank you for taking the time to leave us such a wonderful review. We’re delighted to hear our team provided consistently helpful and patient support, with clear communication and prompt responses throughout the process. Thanks Alex
Looking for a sound business savings account
Looking for a sound, easily accessible savings account with competitive rates and this fitted the bill very well. The account was easy to set up, verification was quick and my funds accepted within 24 hours. A perfect solution.
20. oktober 2026
Svar fra United Trust Bank
Thank you for taking the time to leave us such a positive review. We’re delighted to hear you found the account easy to set up, with competitive rates and a quick and straightforward verification and funding process. Thanks Alex
I have transfered many cash ISA's
I have transfered many cash ISA's.
United Trust is the best company I have dealt with , you transfered immediately and kept me informed a every stage. THAN YOU
19. oktober 2026
Svar fra United Trust Bank
Thank you for taking the time to leave us such a wonderful review. We’re delighted to hear your Cash ISA transfer was completed quickly and that you were kept informed throughout the process. Thanks Alex
Efficient and professional
Efficient and professional. Opening the account was very fast and acknowledgement of payments is very also fast, especially for a business saving account.
15. oktober 2026
Svar fra United Trust Bank
Thank you for taking the time to leave us a review. We’re pleased to hear you found opening your business savings account fast and efficient, with prompt confirmation of your payments. Thanks Alex
Great customer service.
Once I had opened my account, I had a query which I had to phone up for. Really helpful guy dealt with and resolved my issue. Would recommend UTB.
19. oktober 2026
Svar fra United Trust Bank
Thank you for taking the time to leave us a review. We’re pleased to hear our team was helpful and able to resolve your query, and we really appreciate your recommendation. Thanks Alex
Asked for a document and received it…
Asked for a document and received it within 24 hours by email. Great service as always.
19. oktober 2026
Svar fra United Trust Bank
Copilot said:
Thank you for taking the time to leave us a review. We’re pleased to hear you received the document promptly and continue to receive great service from our team. Thanks Alex
Easy to set up new account very positive all rounf
Easy to set up new account. Information was easy to find, follow and understand. Interest rates are very competitive and attractive compared to others. Full marks from me. Thank you.
19. oktober 2026
Svar fra United Trust Bank
Thank you for taking the time to leave us such a positive review. We’re delighted to hear you found the account easy to set up, the information clear and straightforward, and our interest rates competitive. Thanks Alex
Trust account…
I have recently set up a trust account and found the customer service both helpful and efficient. Response time to queries was excellent
16. oktober 2026
Svar fra United Trust Bank
Thank you for taking the time to leave us a review. We’re pleased to hear you found our team helpful and efficient, with your queries responded to promptly. Thanks Alex
A straightforward application online
A straightforward application online, processed really quickly allowing me to transfer funds across in a timely manner
15. oktober 2026
Svar fra United Trust Bank
Thank you for your review. We're delighted to hear that you found the application process straightforward and that everything was completed quickly, allowing you to transfer your funds without delay.
Thanks Alex.
Good response by private message from…
Good response by private message from UTB however process to change my nominated bank account was a bit long winded and time consuming
14. oktober 2026
Svar fra United Trust Bank
Thank you for your feedback. We're pleased that we were able to assist you through private message, although we're sorry to hear that the process of changing your nominated bank account felt lengthy and time-consuming. We appreciate you sharing your experience and will use your feedback to help identify opportunities to improve our processes.
Thanks Alex.
Extremely helpful staff
Extremely helpful staff, Olivia Marsh in particular, setting up account was simple, giving them my money was simple, got a letter explaining everything and once i had transferred money, got a confirmation letter.
Only slow part is getting the log in details, to access the online account.
16. oktober 2026
Svar fra United Trust Bank
Thank you for your review. We're delighted to hear that setting up your account was straightforward and that Olivia and the wider team provided such helpful support throughout the process. We also appreciate your feedback regarding the time taken to receive online banking login details and will take this on board as we continue to improve our customer experience.
Thanks Alex.
Opening the account was uncomplicated
Opening the account was uncomplicated. Setting up the online access was uncomplicated. Customer service (when I telephoned to confirm some information and get some help with online access) were exemplary.
14. oktober 2026
Svar fra United Trust Bank
Thank you for your review. We're delighted to hear that opening your account and setting up online access was straightforward, and it's especially pleasing to know that our team provided exemplary support when you contacted us for assistance.
Thanks Alex.
Joined for the strong rates, stayed for the great service
We initially chose UTB as the interest rates have been very strong. But we soon found that their customer service is extra.
Our contact Olivia Marsh is always available to assist us and keeps us upto date with rate changes and other new products so that we can make sure our funds are working as hard as they can for us.
16. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra United Trust Bank
Thank you for your review. We're delighted to hear that our competitive rates first attracted you to UTB, and it's even more rewarding to know that the service you've received has exceeded your expectations. We're especially pleased to hear Olivia has been so supportive in keeping you informed about rate changes and new products to help you make the most of your savings.
Thanks Alex.
Helpful and Efficient
15. oktober 2026
Svar fra United Trust Bank
Thank you for your review. We're delighted to hear that you've found our service helpful and efficient, and we appreciate you taking the time to share your experience with us.
Thanks Alex.
Olivia my account manager is extremely…
Olivia my account manager is extremely helpful in all things plus UTB savings interest rates are far higher than anyone else.
7. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra United Trust Bank
Thank you for your review. We're delighted to hear that Olivia has been so helpful and supportive, and it's great to know our competitive savings rates continue to provide value and meet your expectations.
Thanks Alex.
Ok but in the Stone Age not having an…
Ok but in the Stone Age not having an app to view savings on
15. oktober 2026
Svar fra United Trust Bank
Thank you for your feedback. We're pleased to hear you're happy with your savings account and rates, although we're sorry that the lack of a mobile app has been a disappointment and appreciate you sharing your view as we continue to enhance our customer experience.
Thanks Alex.
UTB offers very good interest rates on…
UTB offers very good interest rates on their savings Fixed Rate Bonds so when a bond comes to the end of it's term i don't require to look else where for reinvestment as UTB interest rates are always as good or better than the competition.
15. oktober 2026
Svar fra United Trust Bank
Thank you for your review. We're delighted to hear that our competitive rates keep you choosing to reinvest with us, and it's great to know you've consistently found our Fixed Rate Bonds to offer strong value compared with the wider market.
Thanks Alex.
Excellent service and quick response…
Excellent service and quick response time - always a pleasure to deal with Olivia.
15. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra United Trust Bank
Thank you for your review. We're delighted to hear that you've received excellent service and quick responses, and it's great to know Olivia has made your experience such a pleasure with her ongoing support.
Thanks Alex.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.