Salve, leggendo altre recensioni mi accorgo che sicuramente il servizio in merito alla trasparenza non rispetta per nulla i requisiti previsti dalle normative vigenti perché tutti come me non sapevan... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Salve, leggendo altre recensioni mi accorgo che sicuramente il servizio in merito alla trasparenza non rispetta per nulla i requisiti previsti dalle normative vigenti perché tutti come me non sapevan... Vis mer
Selskapet har svart
As other people wrote - a scam. A subscription, not mentioned anywhere in the ticket purchase flow was added by a small checkbox, which looked like terms and condition of ticket purchase agreement. I... Vis mer
Selskapet har svart
We tried to get tickets to the Sight "Regaleira de Sintra". The website claimed to sell them, although the official app didn`t. We did not get the tickets. After logging in to their site, nothing hap... Vis mer
Selskapet har svart
Whilst abroad, on my iphone, I purchased what I thought was a one off fast-track service through the airport for my return trip. Feel foolish for two reasons: (1) I still had to queue for an hour t... Vis mer
Selskapet har svart
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 97 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Die Seite ist Scam. 20€ für fast Lane gezahlt in einer Notsituation und es hat nicht funktioniert. Innerhalb von 3 Tagen haben sie 2 mal versucht 40€ von meinem Konto abzubuchen. Diese Seite Meiden!!!!

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I have just been caught out - as have many others. All I wanted was fast track through two airpots for a long haul flight this weekend !! 'There was a fault' - they said 'you wont be charged' - then early this morning £39.90 subscription charge ..!! Luckily my bank spotted it and cancelled it !!! they need to be - A clearer about this 'hidden in the small print' scam - or B taken down comletely !

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This is basically a scam that you will be charged a monthly subscription of £34. Don't touch with a barge pole.

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Paid for fast track at an airport and they signed me up to a €39.99 subscription without even notifying me, added it to my account once the first payment came out. Scam

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Scam.
Tried to get fastrack, did not.
I get a premium achount and fee of 39.9 €, that I did not wanted.
Do not use them.

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Scam - didn’t get the fast track, didn’t get a refund and now they have signed me up for a subscription service I didn’t request

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complete scam. wanted fast track, without realising signed up for a ebook subscription. its all there in the fine print, but we dont look at that. they do have a big 'unsubscribe' button on the website, but 3 payments in, its a little late. that fast track better be fast.....

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BE AWARE
They entice you in with a chance to buy your airport fast track, then tell you that it is not available and use your card details to enrol you in their Premium + club at 39.90 EUR a month without your approval !!
DO NOT USE THIS COMPANY

Svar fra Uptrip
On June 5, 2026, I purchased two admission tickets to the Milan Cathedral from uptrip.co.
Immediately after completing the payment, I received an email informing me that my booking could not be completed due to the temporary unavailability of the tickets and that the amount paid would be refunded. The message I received was as follows:
"We inform you that the booking of your activity - Milan Cathedral could not be completed due to temporary unavailability. We apologize for the inconvenience and hope to be able to offer you this service very soon. You will receive a refund confirmation shortly."
Shortly thereafter, I received a second email informing me that I had been registered on the platform and providing me with login credentials (email address and password), even though I had neither requested nor authorized the creation of an account or enrollment in any paid service or subscription.
Subsequently, the merchant made unauthorized charges to my payment card as follows:
June 8, 2026 – charge of EUR 39.90;
July 6, 2026 – charge of EUR 39.90.
On July 6, 2026, I reported the fraud to my bank both electronically and in writing, attaching the emails I had received and describing the fraudulent scheme. The bank has no incentive to investigate the fraud; its only legal obligation is to provide customers with a means of reporting it.
I regret that, despite the numerous reports submitted, we have been unable to stop these fraudsters.
----- UPDATE -----
I’m happy to report that, two months after reporting the fraud (September 14., 2026), I managed to get my money back. Many thanks to Banca Transilvania for their help.

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This is clearly a scam. I will try to get a refund through my credit card company but I don’t hold much hope. Is it Colombia based?

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The service is too slow and unreliable. I ordered fast track passes for the airport days in advance and then they only arrived the day before with no updates in between. I didn’t think they were going to come so I purchased directly in the end which obviously duplicated the cost. Then the so called “trial” period was actually charged for by a subscription fee so it’s not a trial at all. Just a very “smart” way of getting your money. This part has shades of scam. On challenging both charges and service i was told they have no control over when the airlines deliver the fast track passes. Given this information why would anyone try and offer such a service??? It’s never going to be reliable.

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Used this site to book tickets to a fort in Portugal. The tickets weren't available and they reversed the payment. however the next day a subscription of 39.90 was charged on my card indicating that I subscribed to their service. This is a hidden subscription scam. Don't use this website.

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Esperienza pessima. Mi sono accorta solo oggi che mi venivano addebitati €39,90 al mese da tre mesi, per un totale di €119,70, per un servizio che non ho mai consapevolmente acquistato né voluto.
Ho ricevuto un’email relativa a un presunto e-book, ma io non avevo alcuna intenzione di sottoscrivere un abbonamento mensile A NULLA.
Trovo questa modalità assolutamente poco trasparente e, dal punto di vista del cliente, mi sono sentita derubata.
Dopo aver scritto al supporto e dopo essermi arrabbiata parecchio, mi hanno inviato tre email identiche dicendo che il rimborso da €39,90 è stato elaborato e che arriverà entro 5-10 giorni lavorativi. Al momento, però, non vedo ancora nulla sul mio conto.
Aggiornerò questa recensione se e quando riceverò davvero tutti i rimborsi dovuti. Per ora posso solo dire: controllate bene gli estratti conto, perché io mi sono accorta tardi degli addebiti ricorrenti.
Esperienza da evitare.
_______________________________________________
Aggiornamento: UpTrip mi ha confermato via email che l’abbonamento è stato cancellato con effetto immediato e che non verranno effettuati ulteriori addebiti.
Mi hanno inoltre comunicato di aver disposto il rimborso completo dei pagamenti effettuati, per un totale di €119,70, quindi tre addebiti da €39,90.
Al momento sto ancora aspettando che il rimborso sia effettivamente visibile sul mio conto, perché i tempi dipendono dalla banca. Aggiornerò nuovamente la recensione quando avrò la conferma dell’accredito.
Resta comunque un’esperienza molto negativa. Mi sono accorta solo dopo tre mesi di addebiti ricorrenti per un servizio che non avevo consapevolmente acquistato né voluto. La cancellazione e il rimborso sono arrivati solo dopo aver protestato con decisione.
Il supporto alla fine ha risposto e ha promesso il rimborso totale, ma il sistema con cui ci si ritrova abbonati resta, a mio avviso, estremamente poco trasparente.
Consiglio a tutti di controllare attentamente gli estratti conto.

Svar fra Uptrip
Tried to by a fast track airport ticket, which was cancelled and refunded straight away. A payment attempt for £34.14 made the next day and luckily my bank stopped it. There was no indication of signing up for any additional services or a subscription when I bought the fast track. Be careful! I would not recommend.

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Awful...is not working properly...and the consumer has to pay for it, as their system is not working properly..what a joke

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I tried booking the service and paid then got an email saying that my order cannot be fulfilled and that I will receive a refund. Instead they charged me again and I cannot reach anyone for a proper refund. - Tried calling them today and the number disconnects after 2min of waiting in the queue!!!! They also claimed in a separate email that I subscribed to their service which I did not!!! Buy beware... This is a scam.

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Total rip off, Signed up for a singe one off fast track and ended up paying over 100 Euros for services I never asked for, avoid this site

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I should have read the reviews. This is a service devoted to scamming. Please beware.

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Purchased a one-time fast track for 9.90 which was canceled and they used my cc for a subscription of 39.90 a month that I did not apply for. Customer service hung up on me and blocked the option to contact them again.

Svar fra Uptrip
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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