Salve, leggendo altre recensioni mi accorgo che sicuramente il servizio in merito alla trasparenza non rispetta per nulla i requisiti previsti dalle normative vigenti perché tutti come me non sapevan... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
As other people wrote - a scam. A subscription, not mentioned anywhere in the ticket purchase flow was added by a small checkbox, which looked like terms and condition of ticket purchase agreement. I... Vis mer
Selskapet har svart
We tried to get tickets to the Sight "Regaleira de Sintra". The website claimed to sell them, although the official app didn`t. We did not get the tickets. After logging in to their site, nothing hap... Vis mer
Selskapet har svart
Whilst abroad, on my iphone, I purchased what I thought was a one off fast-track service through the airport for my return trip. Feel foolish for two reasons: (1) I still had to queue for an hour t... Vis mer
Selskapet har svart
1,2
Dårlig
88 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 97 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Beware of hidden subscriptions. Extremely deceptive practices.
⭐ 1/5 — Beware of hidden subscriptions. Extremely deceptive practices.
I travel frequently and regularly purchase airport fast-track services. Somehow, I ended up enrolled in UpTrip’s €39.90/month Premium+ subscription without my knowledge or informed consent.
They charged me €119.70 over three months for services I never requested or used.
I never received a proper subscription confirmation or invoices. The only emails I received were suspicious e-book download messages that ended up in spam. I had no idea I was being charged until I checked my card transactions.
When I contacted UpTrip, they refused to acknowledge the problem, claimed everything was clearly disclosed, and cited their 14-day withdrawal policy to justify refusing a refund. They offered to consider a goodwill gesture instead.
A quick look at other reviews reveals numerous customers reporting remarkably similar experiences.
In my opinion, this is a deceptive subscription trap designed to exploit travelers.
I’ve cancelled the subscription and am disputing all three charges with my card issuer.
Avoid this website. Check your bank statements if you’ve ever used their services.
18. oktober 2026
Anmeldelse skrevet uten oppfordring
Scam service.
Scam service.
Initially was trying to buy fast track pass in larnaca airport for 6.90 eur, it was canaceled and refunded, but later on 39.90 eur recurrent charges appeared in my statement for 4 month.
Had never registered or opted for something like this, also had no confirmations / info about such subscription.
Opened chargeback request with my bank, and it was processed pretty much instantly.
Avoid at all costs and check your statements if you where lucky to stuble upon this merchant somewhere.
And dont trust that mockery note under the payment they have -
If the service is unavailable or a technical issue occurs after payment, a full refund will be issued automatically, with no action required on your part.
So in the end, it just looks like a scam transaction to get your details and then try to get as much as possible using reccurent payments from.those chaps who miss those new transactions in statement.
17. oktober 2026
Anmeldelse skrevet uten oppfordring
It has taken funds without my knowledge
It has taken funds without my knowledge
15. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Uptrip
Hello Paul,
We're sorry to hear about your experience and understand how concerning it can be to notice a transaction you weren't expecting. We take your concerns seriously and recognize the importance of clear communication throughout the customer journey.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we can improve our processes and provide a clearer, more reassuring experience for our customers.
Best regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM – 6:00 PM CET/CEST
Subscription service - not asked for!!
You have taken a subscription service of £39 a month, which I have at no point agreed to, you are absolute scammers!
15. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Uptrip
Hello Mr Gordon,
We're sorry to hear about your frustration and understand your concerns regarding your experience with Uptrip. We want our customers to have a clear understanding of the service and the steps involved throughout their journey.
We take your feedback seriously, as it highlights the importance of clear communication and a straightforward customer experience. We appreciate you bringing this matter to our attention and will take your comments into consideration as we continue to improve our processes.
Best regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM – 6:00 PM CET/CEST
We tried to get tickets to the Sight "Regaleira de Sintra
We tried to get tickets to the Sight "Regaleira de Sintra". The website claimed to sell them, although the official app didn`t. We did not get the tickets. After logging in to their site, nothing happen and even i got rejected front door. After that the website charged 39.99 euros for a subscription we did not sign up for. There was no message or agreement and just notice regular charge for 3 months
The price for the tickets was not charged.
13. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Uptrip
Hello Florian,
We're sorry to hear about your disappointing experience with Uptrip. We understand how frustrating it must have been to arrive at the attraction without valid tickets, especially after attempting to complete your booking through our website.
We also take your concerns regarding the booking process and the clarity of the information provided very seriously. We want our users to have a clear understanding of each step of their journey and the services they are accessing.
Thank you for sharing your experience. Your feedback is important to us and helps us identify areas where our communication and customer experience can be improved.
Best regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM – 6:00 PM CET/CEST
Truffa
Salve, leggendo altre recensioni mi accorgo che sicuramente il servizio in merito alla trasparenza non rispetta per nulla i requisiti previsti dalle normative vigenti perché tutti come me non sapevano di aver sottoscritto alcun abbonamento né hanno firmato contratti a proposito. Oggi la trasparenza nella vendita online è fondamentale e regolata. Sto chiedendo lo storno dei 39,90€ alla mia carta di credito consapevole che un click non basti. Tenetevi lontani da questo sito truffa ne guadagnerete tempo. Non ricordo di aver sottoscritto nulla ma ieri è comparso addebito su CC.
13. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Uptrip
Salve BELLA GIUSEPPE,
Ci dispiace sapere che la sua esperienza con Uptrip abbia generato tanta insoddisfazione. Comprendiamo l’importanza di una comunicazione chiara e di un percorso di acquisto semplice e comprensibile, e prendiamo seriamente in considerazione le sue osservazioni.
Desideriamo esaminare attentamente il suo caso per comprendere meglio la situazione e fornirle un riscontro adeguato. La ringraziamo per aver condiviso la sua esperienza, che ci aiuta a individuare possibili aree di miglioramento nella comunicazione e nell’assistenza ai clienti.
Cordiali saluti,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Dal lunedì al venerdì, dalle 9:00 alle 18:00 CET/CEST
Stay away from these people
Stay away from these people, scam and no other way to describe them
12. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Uptrip
Hello Lisa,
We're sorry to hear that your experience with Uptrip has left you with such a negative impression. We take customer feedback seriously and regret that we did not meet your expectations.
We would welcome the opportunity to better understand your concerns and review your experience. Our team remains available to provide assistance and address any questions you may have.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM – 6:00 PM CET/CEST
Sketchy - legal, but feels like scam to me
As other people wrote - a scam. A subscription, not mentioned anywhere in the ticket purchase flow was added by a small checkbox, which looked like terms and condition of ticket purchase agreement. I only noticed after they charged me second month in a row. I wrote to ask how this happened and the company replied I voluntarily signed up - yes, looks like it, but it's so sketchy I don't think it should be even legal to do such things
1. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Uptrip
Hello Joanna,
We're sorry to hear that your experience with Uptrip has left you feeling this way. We understand your concerns regarding the clarity of the purchasing process and the information presented during your journey, and we take your feedback seriously.
We appreciate you sharing your experience with us. Feedback like yours helps us identify areas where communication and the overall customer journey may need improvement. We remain committed to reviewing customer concerns carefully and providing clear, helpful assistance.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM – 6:00 PM CET/CEST
Hi UPTRIP I have tried to contact the…
Hi UPTRIP I have tried to contact the phone number provided and cannot get through. I have been told I will receive My refund. So I will await for this and see if You keep Your word.
11. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Uptrip
Hello Louise,
Thank you for sharing your feedback. We understand that you are awaiting the outcome of your refund request, and we appreciate your patience throughout this process.
We would like to reassure you that we have received your request and that our customer service team has reviewed and processed it. We understand the importance of keeping you informed and providing you with a clear follow-up regarding your situation.
Thank you for giving us the opportunity to address your request. We appreciate your patience and remain committed to providing you with the necessary assistance.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM – 6:00 PM CET/CEST
Total scam
Total scam. Have never used their services but they are charging their fraudulent abo of 39,9 for 3 months already and sending me useless ebooks. I blocked my credit card . F U scammers.
10. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Uptrip
Hello Martin,
We’re sorry to hear about your experience and understand your frustration regarding the recurring charges you describe, particularly as you state that you have not used our services and have continued to receive e-books you did not find useful.
We take your concerns seriously and regret that this situation has caused you such dissatisfaction. We would like to ensure that the details of your case are properly reviewed, including the subscription associated with your account and the communications you have received.
We understand that you have already taken steps with your bank, and we regret that your experience has affected your confidence in our service. Your feedback is important to us, and we will take your comments into consideration.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM – 6:00 PM CET/CEST
Scam subscription after logging in
We tried to get tickets to the Sight "Sagrada Familia". The website claimed to sell them, although the official app didn`t. We did not get the tickets. After logging in to their site, nothing happend. After that the website charged 40 euros for a subscription we did not sign up for. There was no message or agreement.
The price for the tickets was not charged.
28. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Uptrip
Hello,
We’re sorry to hear that your experience did not meet your expectations. We understand how disappointing it must have been to attempt to book tickets for the Sagrada Familia, receive no confirmation or tickets, and then have further concerns about your account.
We take your feedback seriously and would like to give you the opportunity to have your situation reviewed. Please contact our customer support team so we can look into what happened with your booking attempt and clarify the terms associated with your account.
Thank you for bringing this matter to our attention. We remain available to assist you.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM – 6:00 PM CET/CEST
Feeling Foolish
Whilst abroad, on my iphone, I purchased what I thought was a one off fast-track service through the airport for my return trip.
Feel foolish for two reasons: (1) I still had to queue for an hour through passport control (the 'fast track' bit just related to the first security check and there was no queue for that anyway). More significantly (2) I was completely oblivious to this being a subscription service with monthly fees. Not sure whether to feel scammed or foolish: both I suppose. On positive note, the cancellation process was simple and quick, and I have had an automated message saying I won't be charged any more, hence two stars rather than one.
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Uptrip
Hello Ellie,
Thank you for taking the time to share such detailed feedback. We’re sorry to hear that the fast-track service did not meet your expectations, particularly regarding the limited part of the airport process it covered and the experience you had at passport control.
We also understand your concerns regarding the service and appreciate you sharing your perspective. At the same time, we’re pleased to hear that you found the cancellation process simple and quick and received confirmation regarding your request.
Your feedback is valuable to us as we continue working to improve the overall customer experience.
Best regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Do not use this to book tickets to a…
Do not use this to book tickets to a museum I booked to go to the Van Gogh museum and I get an email going there is no space, a month later I get a charge of 35.00 for a ebook subscription. This is a phishing site and it’s appalling
6. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Uptrip
Hello,
We’re sorry to hear that your experience did not meet your expectations, particularly regarding your museum booking and the difficulties you encountered afterwards.
We understand how disappointing it must have been to receive the information that there was no availability and to then have further concerns about your experience. We would like the opportunity to review your situation more closely.
Please contact our customer service team directly so that we can examine your case, review the details of your booking and provide you with the appropriate information.
Thank you for taking the time to share your experience.
Best regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Addebito di 39,90 € per abbonamento che non ricordavo di aver sottoscritto
Ho riscontrato un addebito di 39,90 € con descrizione “HPY*UPTRIPCO”. Non ricordavo di aver sottoscritto consapevolmente un abbonamento mensile. Dopo aver verificato, ho scoperto che l’addebito era collegato a UpTrip.
Ho cancellato immediatamente l’abbonamento e ho ricevuto conferma via e-mail che la cancellazione è stata elaborata con successo e che non ci saranno ulteriori addebiti. Ho inoltre richiesto il rimborso dei 39,90 € e al momento sono in attesa di risposta.
Consiglio di leggere con molta attenzione le condizioni prima di inserire i dati di pagamento o completare qualsiasi registrazione.
5. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Uptrip
Buongiorno Andrea,
Siamo spiacenti di sapere che la sua esperienza non abbia soddisfatto le sue aspettative e comprendiamo il suo disappunto per la situazione riscontrata.
Desideriamo esaminare la sua richiesta più nel dettaglio. La invitiamo a contattare direttamente il nostro servizio clienti, così che il nostro team possa prendere visione della sua pratica, rispondere alle sue domande e fornirle le informazioni più appropriate in merito alla sua richiesta.
Grazie per aver condiviso la sua esperienza.
Cordiali saluti,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
TOTAL SCAM!!!!!
Total scam - taken 3 months of 'subscription' to something i haven't signed up for...
As in other reviews, paid for express fast track at an airport when returning home back in beginning of August, they have since taken 3 'subscription' amounts out of my account - bank finally flagged this up on the 4th attempt.
Shocking! how do i get my money back??????
2. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Uptrip
Hello,
We’re sorry to hear that your experience has left you disappointed and frustrated, particularly regarding the service and the situation you encountered afterwards.
We would like to review your case more closely and understand what happened. Please contact our customer service team directly so that we can look into your request, answer your questions, and provide you with the appropriate information.
Thank you for taking the time to share your feedback.
Best regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Non ho mai sottoscritto nessun…
Non ho mai sottoscritto nessun abbonamento con loro. Mi sono ritrovato due addebiti da 39,90 = 79,80 euro. Agosto e Settembre. Sarebbero da denunciare per truffa alle autorità e multarli per frode internazionale. pensate quanta gente non se accorge. Il fatto che non riesco neanche a contattarli dovrò cambiare carta di credito. LADRI LADRI LADRI
27. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Uptrip
Buongiorno Massimo,
Siamo spiacenti di sapere che la sua esperienza non abbia soddisfatto le sue aspettative e comprendiamo il suo disappunto, in particolare per le difficoltà incontrate nel cercare di contattare il nostro servizio clienti.
Desideriamo esaminare la sua situazione più nel dettaglio. La invitiamo a contattare direttamente il nostro servizio clienti, così che il nostro team possa prendere visione della sua richiesta, rispondere alle sue domande e fornirle le informazioni più appropriate.
Grazie per aver condiviso la sua esperienza.
Cordiali saluti,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Truffa sull’acquisto di biglietti per siti turistici
Ho comprato tramite loro sito i biglietti per visitare un palazzo in Portogallo, e senza che ci fosse assolutamente nessun avviso sul sito, mi è stato addebitato un abbonamento di 39,90€.
Purtroppo mi sono accorto dell’addebito solo al secondo mese di rinnovo e ho subito segnalato la cosa. Mi è stato rimborsato un addebito di 39.90€ ma si sono rifiutati di rimborsarmi l’addebito precedente sostenendo che le condizioni di abbonamento fossero chiaramente comunicate al momento dell’acquisto anche di fronte a miei screenshot fatti sul loro sito che dimostravano il contrario. Dopo un po’ di insistenza mi hanno cominciato di aver contattato l’ufficio competente per approvare il rimborso della restante somma rubata ma sono ancora in attesa di loro risposta che tarda ad arrivare.
Una vera e propria truffa.
26. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Uptrip
Buongiorno Dragos,
Siamo spiacenti di sapere che la sua esperienza non abbia soddisfatto le sue aspettative e comprendiamo il suo disappunto per la situazione riscontrata.
Desideriamo esaminare il suo caso più nel dettaglio, in particolare per quanto riguarda la sua richiesta e la comunicazione avuta con il nostro team. La invitiamo a contattare direttamente il nostro servizio clienti, così che possiamo prendere visione della sua pratica, rispondere alle sue domande e fornirle le informazioni più appropriate.
Grazie per aver condiviso la sua esperienza.
Cordiali saluti,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
SCAM company that takes your card details and signs you up to monthly contracts. AVOID!!
This company is a scam. Like other reviews I bought Fastrack tickets and then they claim I subscribed to a service which allowed them to take £34 pm from account. I DID not! A complete sham and so I have contact authorities. Do NOT go near this company.
1. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Uptrip
Hello Mr Robert,
We’re sorry to hear that your experience has left you disappointed and frustrated, particularly regarding the service and the concerns you encountered afterwards.
We would like to review your situation more closely and better understand what happened in your case. Please contact our customer service team directly so that we can look into your request, answer your questions, and provide you with the appropriate information.
Thank you for taking the time to share your feedback.
Best regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Scam; not receiving prizes
Collected over 50 cards used this app quite often; now I tried to redeem my cards for the FTL status, however I haven’t received any information after redeeming my cards! It’s been now approximately a month, no answer… and no answer on the support side either..
29. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Uptrip
Hello Julius,
Thank you for sharing your experience and for using Uptrip regularly. We’re sorry to hear that you’ve been waiting for an update regarding your FTL status after redeeming your cards, especially after collecting and using more than 50 cards.
We understand how frustrating it must be to have waited around a month without receiving an update, particularly after also reaching out to our support team. We take your feedback seriously and would like to make sure your case is properly reviewed.
If you have an existing support request, please reply to it with your relevant details so our team can locate your case and check the status of your FTL redemption.
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
FRAUDULENT COMPANY
FRAUDULENT COMPANY
After trying to make a single fasttrack airport security booking with this company I have discovered that I have subsequently been defrauded of 4 monthly payments of €39.90 for a subscription that I had totally unknowingly been signed up to. I had received no email confirmation of signing up to any subscription.
The subscription has now been cancelled but they are refusing to refund the payments. I fully intend to pursue this until I'm fully reimbursed. I do not accept barefaced fraud.
25. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Uptrip
Hello Seamus,
We’re sorry to hear about your experience and understand your frustration regarding the membership charges you mention following your Fast Track booking.
We also understand your concern about not expecting to be enrolled in an ongoing service and your disappointment with the outcome of your request. We take your feedback seriously, particularly regarding the customer journey and the information associated with the service.
As the membership has already been cancelled, our support team can review the details of your account and the correspondence linked to your case to ensure that your situation is properly examined. If you have an ongoing support request, please continue through that channel so our team can review the case in detail.
Thank you for taking the time to share your experience.
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.