Uproot CleanAnmeldelser 

Can I give no stars? Seems to be a pattern after reading reviews, took my money, unfulfilled shipment, and I paid extra for fast shipping, Crickets from the 10 emails I sent to customer service, reporting to my bank as fraud. Great product, but I will buy from Amazon, worst customer service on the planet.

I ordered one package - it said it was delivered but when it never showed up and I tracked it, said it was returned to seller as undeliverable. I get everything delivered without an issue. Have emailed the company three times without any type of response.

I would love to review the product itself, but unfortunately all I can review is the truely negative customer service experiece.
My order was never delivered due to an address error that I attempted to correct immediately after placing the order. Despite multiple outreach attempts, my initial request to fix the address or cancel the order went unanswered. Had this been handled in a timely manner, the issue would have been completely avoidable.
Instead, my credit card was charged, the shipment failed, and three weeks later I have neither the product nor a resolution. During this same period, I continued receiving a steady stream of marketing emails, while my support requests were ignored or met with generic responses that did not address the core problem.
Customer service follow‑ups focused on apologies and explanations about being busy, but none resolved the issue. The package was never delivered, and I was left to chase answers on my own.
The lack of responsiveness and imbalance between marketing and support makes this feel impersonal and dismissive. This experience has unfortunately overshadowed any interest I had in the product itself.

I submitted an order on April 7. As of today (May 12) the order has not been shipped.

Charged my credit card almost $80 for NOTHING
I DID NOT PLACE AN ORDER
I DID NOT BUY ANYTHING
You can't find a phone number to deal with them
RIPOFF
RIPOFF
RIPOFF

I ordered in mid April and as of mid May my order has not arrived. I email customer service and they initially responded and now are not responding at all. I am going to have to get my money back through my credit card company.

SCAM

Horrible. They said the product would be delivered in 3-5 business days. I ordered mine on april 14 and it is now May 12 and I still have not received it, nor have I received any updates. The site still says it is being processed. What is going on?!?

Ordered 4/28 value $106.00 Today is 5/11 . No responses from any customer service or phone or help . ZERO. Advertised heavily and also sold through Amazon, not sure this is the way business should be handled. Either overwhelming for them or just out of touch. Found phone number via Google and left messages. I don’t expect anything. I will wait a few more days and then file for refund through cc company, protected against fraud as this appears especially when no one is getting reply’s, just read all the reviews. Sad.

Edit.. 5/16/26
Uproot has reached out as of 5/15/26 and has apologized for not responding earlier as they have been overwhelmed with orders… be careful of what you ask for they say. They have promised delivery in May and offered a 10% discount. I appreciate the gesture and hope when the product delivers it works as advertised. Important step reaching out but took 2 weeks, us as Americans we are not as patient as we should be but when advertised to ship in 3 days and 2 weeks later it hasn’t raises flags. They need an auto reply system so when orders don’t ship on time a delay notice is generated to the back orders. Just a suggestion UProot…. 👍

Another week with no reply from multiple emails to customer service. If you can’t keep up with demand then shut down ordering temporarily or stop charging people and ghosting them when they reach out. At this point it doesn’t even matter if the product is fabulous, I’d wouldn’t even consider ordering again

EDIT - I did receive an email and offer for refund or wait another 2+ weeks. Waiting for the refund to hit my account but the responding email regarding the refund being approved was almost immediate.

I ordered the washing machine cleaning tabs almost a month ago. The estimated delivery date was 2 weeks ago. I have tried contacting them repeatedly with no response. At this point I just want a refund, and for my order to be canceled, because it seems like it's never going to even be shipped. Very disappointed in the whole experience. What a waste of money

I have not received the product and I ordered 2 months ago. They charged my CC immediately. I have also sent emails with no response.

I ordered the washer tabs on 4-25-26, should ship within 3-5 days. It is now 5-8-26 and after several emails asking for an update then requested a refund , I have received zero response. Very sketchy company and horrible(zero) customer service. I was excited to use their product but I realize I’ve been scammed. Going to report for fraud. DO NOT PURCHASE FROM THIS COMPANY!

I made a $280 purchase 3 weeks ago. The order has yet to be fulfilled. I have reached out with countless emails and have not received a single response on any type of status with my order. I receive automated text messages about the order but they say to contact Uproot Clean via email because they are powerless to assist in shipping, order fulfillment, etc. Again, those emails go unanswered. It’s completely unacceptable for a company to take your money and offer zero updates or communication on the order status for over 3 weeks. Is this company a scam? It makes me wonder. Such a shame because I was very excited about the product, but I’ve never dealt with a more unprofessional company before. I’ve contacted a consumer protection attorney, and if I don’t hear from them in the coming days, I will be filing a lawsuit with some others who have had the same experience with the company. Disappointed.

I don't understand why the Trustpilot summary is not seeing all the negative reviews regarding delays and failure to deliver. I have used Uproot Clean products and like them but I recently placed an order in the middle of April and it is now nearly a month later with no evidence the items have shipped. I too have reached out to customer service with no response. I am giving it a couple of days and will then need to dispute the charge with the bank. Something is very wrong with this business.

This is a awful customer experience. I purchased two weeks ago and it was sent to an incorrect address. I now realize that is part of what they do. I don’t believe they had planned to ever send anything.

That’s obviously a scam. I have talked with probably an AI bot on text message almost every day. Been guided to send emails. I sent over six emails with no response. I am now disputing the charge with my bank.

Uproot clean charged my credit card and confirmed my order, and but never shipped my order, and it has been over 14 days. The product still hasn’t shipped as I type this review. They do not provide a customer service number, and two emails to support have gone unanswered for multiple days. Buyer beware, total scam at least for me.

This company total scam. Ordered the Uproot Clean on April 19. Here it is May 7 still no product. What you get is a ton of advertisements along the way. They try to sell you everything imaginable but never come through. Ripoff!

I placed my order on April 23, 2026, and promptly received an order confirmation email and my credit card was charged. Since then I have received at least one email per day from them with discounted offers to buy more product but no emails or any other means of communication regarding the order I already placed. Multiple attempts via email and their facebook page and ads have gone unanswered. After my last attempt via their facebook page, they blocked me. I have initiated charge disputes with my credit card and am awaiting resolution.

Customer service does not exist. As far as I know the product does not exist.

As some of the other reviews on here it is unfortunately the same story. I’ve placed an order on April 22 and have heard nothing from the company. I have messaged and emailed them to cancel the order and have heard nothing back. Customer service is TERRIBLE. I would have loved to tried the product but going on to 2 weeks with ZERO updates is very annoying. I guess I’m going to dispute the charge so I can actually get my money back since no one will respond back after almost a week of messaging them. UPDATE 5/21
I heard back from them and they have canceled the order. They tried to contact me before not until 5/12 but their responses never came through on my email until today. At least I’m getting my money back and they apologized for the lack of communication.

it's been 8 days and they haven't shipped my order. will dispute through the bank. pathetic. sent two emails. 👎

Update: Still no refund. Scam company