Uproot CleanAnmeldelser 

Ordered May 2nd for a Mother's day Gift..Still haven't received a tracking number or status and after no response from 2 different email attempts Im ready to contact my C.c & Dispute the transaction since the site says shipping 3-5 days after processing which is another 1-3 Days..Totally disappointed & Frustrated..

Ordered products May 2 and company has been unresponsive since May 16th. No tracking information was sent to me. Contacted PayPal and hopefully will get a full refund.

An uodate as of June 8th 3026. Uproot reached out to me on May 26th and offered a choice of free gift. They also stated they were waiting on the product I had ordered. They stated it would be able to ship June 2nd and they were closing the ticket. It is now June 8th no more correspondence and products still have not shipped.......I ordered product on May 5th which was annoying to start as every time you wanted to complete purchase they popped up well since you bought...we will discount this..so $100 later it was complete. Said it shipped in 3 to 5 days...still no updates. Have emailed the help desk 3 times. I see they can respond to this but not the email they recieve?? I keep getting emails for more sales or to review the product. Would love to except it looks like im never going to receive it. If you have the capability to sell at major retailers and Amazon maybe you should stick to that. It is obvious you do not have the capacity, or talent needed to run a successful direct shipping site as well. Look at all of these complaints and the same cut and paste response. It is obvious they think that their product is to big to fail based on the worst customer service ever however who would want to buy again even if it was. Service is terrible....but they were quick to sell and take that money
Just order it from Amazon or literally anywhere else...

I ordered the washing machine cleaner hoping it would be an improvement over the off-the-shelf powders sold for this purpose. I'd love to say that it worked, but that is impossible. Why? Because the order I placed over 6 weeks ago has not been received nor shipped. My first inquiry was answered a month ago ("backlog" "will ship in 5-7 days" - in other words the usual first reply stuff...) However, none of my follow up inquiries have been answered. In the meantime, I have received countless advertising e mails from this company, which is the only reason that I know they're still in business.

Ordered washing machine cleaner May 10 with express shipping. My order constantly says being processed but has never progressed and never shipped. I requested to cancel with no confirmation or response. Emailed and have never gotten a response and no refund. Very disappointed since I have ordered from them in the past and been pleased with their products. I will not be ordering from them again. ORDER #1830300

Over a month and no product shipped. They take your money fast but never deliver what you pay for. Canceled order after waiting a month. Hopefully they don’t take a month to refund me.

I ordered a month ago and still hasn’t shipped. They said they were short an item. We’ve passed the date and still nothing. They created a shipping label a week ago and that is it. Terrible. If you choose to use their product do not purchase directly from them. Check that it ships and sells from wherever else you go.

Like many others, I would give ZERO stars if that was an option. My order was wrong and I've written to them many times over the past two weeks --- absolutely no response. The founder actually sends an email saying he reads everything's that comes in, "just hit reply". That definitely didn't work. Nothing seems to get their attention. After my first couple tries, I noted the number of attempts to contact with order number. They simply will not answer email. In these days of auto responders, you'd think you'd at least get an acknowledgment. You know what they can do though? Send a promotional email every single day trying to get you to buy something else. Do they really think anyone's going to buy again when you won't even respond? This confirms their emails get through and annoys you even more. I would not recommend buying anything from them. If you absolutely have to, order through Chewy since their customer service is outstanding. I was not at all familiar with the brand, was introduced through my pet insurance. I'll be letting them know I was very unhappy with a vendor they sent me to. One tool didn't even work for me but I decided to give it away rather than request a return. Now I see I never could have returned it anyway but I may ask for that option when I file a dispute. And yes, I warned them about filing a dispute because I never do that but this is the only company I've ever encountered that never answers customers. I suppose I'm lucky to get anything based on the amount of unfulfilled orders in these reviews. I guess you can't trust companies that don't provide a phone number in their contact info.

Don’t do it! Just don’t! Avoid this company.
They charged me WEEKS ago and still haven’t sent my order. I prefer my stinky washing machine at this point.
I’m a business owner and there is nothing a hate more than a shady company and this place certainly is that!
Horrible service as well…they generate responses (sometimes) that don’t address any questions or concerns and keep promising to take care of it but nothing happens. Bad!
I’m sure they will respond to this saying “it doesn’t reflect how they want to run their business”and they will tell me to contact them. It is how they run their business clearly.
Order 1787086

Ordered an item two weeks ago and still preparing to ship. I asked to cancel the order and never heard back. Having to dispute with my bank.

Update: the team did in fact reach out to me. I will change my review appropriately once the product arrives

I never received my purchase, and email after email, still no refund!!

Ordered product (washing machine cleaner) April 24th with a 3-5 day shipment advertised. As of May 20th, no product. Did receive communication May 14th it was starting to move, but then on May 18th go there has been a snag and product is still showing "pre-transit". Worst part is they billed my credit card on day ordered, so they have had my money for a month, and I have had no product. (Are the expecting persons to forget order and pocket money as it is a modest amount, which may slip people's minds? or may consider not worth hassle)

Email to customer service 5/18 unanswered to date (3 business days)

UPDATE : I have been contacted and things are being made more than right and I should get my product soon! I am happy about that because I really wanted the items - the products are great and I wanted to try some I haven't yet!

I placed an order on April 24th. My order is still "unfulfilled". I have made numerous attempts to contact any live person to either get my order fulfilled or canceled. Crickets! No response. There is a number that I keep texting that does respond. But with the exact same advice everytime, telling me to keep replying to the email with the same response. They clearly do not want me as a customer anymore! I liked the product that I did receive in the past but I give up. However I want my money back! I am so disappointed with the lack of customer service.

Order placed over a month ago and was told i would receive it a few days later. I never received it, never heard from customer service. I just want a refund.

Made an order almost a month ago, it hasn’t even shipped and I’ve contacted 3 times to cancel and refund with no response. Do not order, the customer service is non existent

Placed an order on 4/16 with 3-5 day delivery. Email said delivery would arrive by 4/21. On 4/25 I emailed the company to find out where my order was. I received a response saying it would ship by 5/4. I sent another email to the "Founder" on 5/6 outlining the issues. No response (however his initial email says he reads every email that is sent to him). On 5/14 I get an email saying they will ship my order within five business days. This company can either not keep up with demand or is using future sales money to pay for past orders.

Placed my order (approx $225) on April 20th. All items were listed as in stock. I received an email right away stating there would be a 2-3 week delay due to supply issues. All items I ordered are still listed in stock as of today. I have reached out to customer service a few times and have yet to receive any response. I am starting to think this is a scam.

For several years I have used the Uproot pet hair removal brush. It's really the only thing that removes the dog hair. We have a lab and our son has a labradoodle. Sometimes they are together at our house. It helps make the clean up go much quicker! Love your products!

UPDATE: 6/2/26*********
I received an email stating I could have a 10% discount or a free merchandise item. I sent back a response to the email requesting the company give me a 10% discount for the inconvenience. It stated in the email that on 5/30/26 my order would be processed and ready for shipment. As of today 6/2/26 no 10% discount, no tracking number or any correspondence as to the status of the order. My credit card company notified me today that they have heard from UC and now I have to wait 10 days to find out the results of my dispute. This is beyond frustrating. I’m a patient person but just let me know what’s going on. The lack of communication and the non-user friendly website to track your order, is beyond ridiculous!

I placed an order on April 27th. I received an email from the founder thanking me for my order. I received a second email to await leaving feedback giving the product a chance to show its amazing results. It’s now May 15th and still I haven’t received my order. I wrote the company asking to check status, no response. Their website FAQ(Frequently Asked Questions states 3 business days processing and 4 days to receive. It says if I haven’t received it in 7 days to contact them. Still no response. I checked to make sure I ordered from their actual website and not through facebook. My order was $169.97. When I put my order number into their system it stated that order number didn’t exist, yet the order number that I entered in was on their communication to me. Now, I check Trustpilot and I see many one star reviews from customers that ordered same time I did. No response to them either. Now, I get more emails to sell more products during so called big sale days. I contacted my bank and filed a dispute. My account has been credited at least until their investigation is complete. I’m disappointed, as I thought their product seemed legit and amazing. Being ghosted has soured me for good. I would have understood delays if the company had either responded or sent me a communication explaining the situation. I doubt I will hear anything and surprised if I do. Even if they make this right relatively soon, I probably would never order from Uproot Lint Clean ever again.

I accidently purchased the product twice and immediately recognized what I'd done and sent a message. I have now sent 5 messages trying to get one of the orders cancelled. The orders have now shipped. The last message, I advised them that I would be disputing the charges for the unwanted order since I had received no response from their customer service team. There is no phone number to call so i don't know what else to do. Worst customer service I have ever experienced.