Uproot CleanAnmeldelser 

I purchased uproot clean washing machine cleaner ultra and laundry detergent sheets ultra on May 25, 2026 and finally received them on June 29, 2026. They stated on their website they were made in the USA, all the products I received were made in China. I have requested to return them, but I have yet heard back from them. I would not have purchased them if I had known they were made in China and the time it took to get them. False advertising!!!

I ordered washing sheets in early May. Finally received an email stating would be shipped early June. Then another email that there was a problem. Now it's June 28th and still nothing. I've sent like 10 emails asking about my order. It's been paid since May, and haven't even received one email concerning my order. They are scamming me. Took off with my money and delivering nothing in return.

I would love to give a review on this product, but have yet to receive it. I received an email that a label had been made on Sunday 5/24/2026. But then received notice on 5/28/2026 that there are delays in shipping. 5/24 was a month after ordering.
Doesn't really matter how good a product is if you cannot depend on shipping to deliver said product. 5 more days then I will cancel if not received.
I had upgraded to the Ultra plus...whatever.
At this point I cannot recommend.

If I could give this 0 stars I would.

I placed an order in April 2026. After not receiving the order, I contacted their customer service on May 3,2026 and again on May 9,2026. I received a response from Uproot on May 20, 2026 stating that one of the items in my order was out of stock, and that they expected to have them again by May 30, 2026.

The items never shipped. I requested a refund on June 6, 2026, and was told on June 13, 2026 the refund was being issued. As of June 27, 2026 I have not received the refund - and I have not received the products.

I ordered the product on May 28th. It's now June 26th and no sign of delivery. The tracking says label created which it had said for a month. Tried to cancel by email. No response. Awful awful awful. I feel stupid for not checking reviews prior to ordering. I hope I can prevent others from making the same mistake.

I wish I had read these reviews before I ordered. I ordered on May 9-today is June 26, and I still have nothing. I have e-mailed twice and gotten replies that they were low on inventory. Then a label was created a week ago, but nothing else. This is horrible customer service.

I placed my order on May 30th and as of 6/25 all that has happened is they created a shipping label. I reached out via email 6/15 requesting an update and I still haven't received any replies. Wouldn't recommend ordering from this company, terrible customer service and complete lack of updates about your order. There is also no way to cancel the order on their website and since they refuse to respond via email, you also can't cancel that way.

UPDATE: Only after posting this review, did I get any response from customer service. Supposedly my order has now magically been fulfilled and I received a partial refund. We will see if I actually receive the product in a timely manner or if I will have take further action.

I finally decided to order the everything bundle. After I ordered, I was offered a discount on the same product for $100 less. So of course, I ordered to save myself the money and wanted to cancel the first order. I have been contacting the company for 8 days to cancel the first order with no response. Now, it says it has shipped and I can no longer cancel it. Extremely frustrated with the lack of communication and the fact there is not a phone number to call and speak to someone. DO NOT ORDER FROM THIS COMPANY.

Do not buy from this company. I purchased a few items over 21 days ago and received no shipping info or further updates, except for marketing emails. I emailed their help/customer service and got no replies. I chatted with them in which they replied for a little bit, then stopped chatting before concluding our conversation. I haven't found anyone on their team who could answer my question on why my order was never shipped yet. I emailed asking for a refund. No response. STAY AWAY from this company.

Seems like everyone has the same experience with these guys. They are advertising everywhere, which is generating orders, and they do not have the stock or system in place to fulfill those orders. I ordered on 6/8 with an expected delivery before 6/14. On 6/14 I got an email saying it would be late, on 6/22 I emailed their customer service asking what was going on as the tracking status still only states they have created a label and I have received no response, automated or otherwise. I suspect these guys planned poorly, poured money into marketing without planning for how they would handle the business that brought in, and now can't produce or maintain stock to keep up with the rate of sales they are making. I understand how that mistake happens. It is the failure in communication that makes things more egregious here. I'd want an honest timeline on when an order might be fulfilled presented when making a purchase as that may influence my decision to buy their product. It also sort of comes off as insulting when I get marketing emails, and see and hear ads from them constantly when I know they can't fill my order placed weeks ago. It is a misstep and frankly is effecting their reputation regardless of product quality. They need to stop spending money on advertising until they can keep up with fulfilling orders. Similarly, they need to get their customer service team in order. An automated email sent after the longest predicted fulfillment estimate is not acceptable. Neither is not even acknowledging receipt of customer inquiries on order status. The company seems to have prioritized sales growth over all and the customers are paying the price for it. Bad business practice. Hopefully their products don't suck and hopefully they don't lower quality to meet demand here. Maybe the product will be so good I can come back and update with a better score, but for now this is just bad.

I ordered the 72 pack Uproot washing machine cleaner pro on May 28th. I reached out 6/15/26 with my first email and three more since then with no response. Don’t waste your time and money on this product. The customer service is non existent but they did take your money. Thank goodness for AMEX, they are taking over and will be refunding my money.

I placed my order on May 31st and was told shipping out in 3-5 days. There was no communication from the company that there should be a delay in shipping. I finally emailed on June 14th to check on the status. I did not get any response back but June 18th finally got an email with shipping information. Now waiting to see if it will be delivered today per tracking information.
Update-I did receive my order today so that is great. So I am changing the stars, but I am still not impressed with the amount of time and the fact I had to reach out before anything shipped.

Placed an order over three weeks ago, no communciation in terms of when the delivery will take place. Yet they are happy to take payment in a timely manner. Will be disputing the charge with my bank, Never ordering again!

3 weeks later and my order still has not been prepared. Like others, its been radio silence from customer support. So disappointed.

So far I have zero good to say about this company. I was immediately charged for my order but weeks later I have nothing but a tracking system that says ive had a shipping label. I've had zero response from a yone on the two emails ive sent trying to find out what the problem with my shipment is.so if I could just give an all around zero star I would. I realize things happen and they did send one email previously staring it "hit a snag" but nothing since. The lack of response to my emails is just bad business. I would ve much more forgiving of "snags"if they would simply respond. Poor customer service if just bad business. I will shop a store that has problems if they customer service is good but if its bad ill never shop there again.

Waiting for a month for shipment but the money has been paid. Also, I've emailed and use their customer service live chat and had no response. All I can find is "label created on June 3." No other information. I find this interesting since there is a line on their page that states "no delays!"

I placed an order Jun 5 and still have not received it. I have emailed twice and no response.

For now, I would not recommend Uproot Clean as the customer service is non-responsive and no order received.

I would give zero Stars if I could. I wish I had looked this up on trust pilot before I ordered. First, I got scammed into ordering more than I wanted. My order says label created. They don't answer emails. My next step is going to be disputing the charge because this is ridiculous.

Same here! Mine has been a month and a half. I’ll have to check again to make sure they didn’t take out again! It’s ridiculous how long it takes! Ordered May 11 2026 and as of June 22 2026 STILL NO PRODUCT! Makes one think it’s nothing but a scam.
Hope it’s worth it!
UPDATE: they did respond and it is in transit. Ordered May 11 and now new delivery thanks to the wonderful postal service (but it did ship late too ) is now June 25.

Ordered product May 25, 2026, and it still has not been shipped. It says a label has been printed. Big deal! Where's the product? After numerous e-mails, since no phone number is available, I am still left with no answers. This is the most frustrating purchase I have ever made, and if I ever receive my product, I can promise it will be my last order from this sham company!