Uproot CleanAnmeldelser 

Placed an order on May 18 with an expected 3-5 business days for shipping. Since then, I haven't received any updates or responses despite daily attempts to contact customer service, which has been the worst I've experienced in over 30 years. They never reply back. Is this a scam? Has anyone received their package after weeks?

UPDATE June 11: They told me that my order was going to ship by last Friday, it has not. No one has offered any explanation for nearly another week past then. I'll never understand how a company can sell you something they don't actually have available to ship to you, then expect you to understand. It's time to report them to the BBB and our credit card company for fraud, demand a full refund.

I placed an order two weeks ago today, on May 14, and other than the automatic confirmation email, I have received no updates. My order is still stuck in their processing stage, which I find to be ridiculous. I contacted them a few days ago to inquire and have received no response. I see from other reviews here that this seems to be standard practice for the company. Very disappointed, feels like a scam operation.

Update: Several days after leaving this review, the company responded to my inquiry and offered to send a replacement product for the one that had been lost. However, I received notice a few says later that that order too, would be delayed. I requested to cancel at that point and the company complied and initiated a refund.

I was notified that my shipping had been delayed— two days later I got an email saying the package had arrived. But it had not arrived, not at my doorstep anyway. When I tracked, it appeared to be in Colorado somewhere— I live in Michigan.
Several attempts to reach out have gone unanswered, and I will be disputing the charge to receive a refund.
Their customer service is non existent. Extremely disappointing.

My order was placed on their website on May 4. Despite shipping confirmations, tracking information shows that they still have not shipped it! I have emailed their "help desk" requesting a refund 3 days in a row now with no response. There is no phone number or chat agent. This company appears to be a scam.

UPDATE 6/3: I received an email yesterday that my order has been fulfilled and shipped and I should expect it soon. The issue was that one item (the wash tabs) was out of stock and they needed to replenish the inventory. I am very happy that the company has responded so increased my review from 1 star to 4.

UPDATE 5/28: I received an extremely apologetic email from Uproot Clean indicating that the Washer Cleaner Ultra tabs were out of stock due to excessively high demand and that the inventory is expected to arrive to their warehouse June 1, after which my package should be shipped. We shall see, but I was quite relieved to hear from them!

ORIGINAL REVIEW: Like many others here, I ordered and paid for my products on May 2 and have received no products, nor have I received any updates since my shipping label was created that same day. There is no tracking information as it never moved from the point of receiving the label. I've reached out to the company several times via email to no avail. I will most definitely be disputing the charges. It's surprising as they seem to have a strong presence on Amazon with good reviews - maybe they overextended their inventory - which I could potentially understand - but the total lack of customer service and response is absolutely appalling. Their shipping company ShipX also has mixed reviews so that's not great news either. So disappointed because I have two German Shedders!

This company is a scam. I received the product which does not work and would like to return it for a refund. I’ve sent several emails with no luck…and the clock is ticking since you only have 60 days to return. Highly do not recommend!!

Placed order, but never received product. Emailed 5 times about order status, cancellation, and refund; but never received a reply.

Ordered May 6 and nothing has shipped. No communication about a delay. No response to my email inquiry. I was hoping the product would be great but if I don't get an update soon I'll be disputing the charge with my credit card company.

Now it's June 5. Still no products.

Not sure what's happening here but my order never shipped and customer service never responded... I ordered cleaning pods at the beginning of the month, after a week of nothing I reached out to customer service, multiple times. Ended up disputing the charge with the bank.

I get being behind on orders and if they would have said so, it wouldn't have been a issue. But being ghosted is a different story.

Absolutely horrible scam company. Absolutely no customer service and of course - like everyone else who has ordered the washing machine cleaning tabs - they never shipped.

The only emails I've received were two emails that promised a ship date of May 20th and of course that day came and went with no actual product being shipped.

They delete any and all comments on their Facebook page.

To make matters worse - they inundate your email and messaging app with CONSTANT sale pitches.

My order#1830310 was placed on 5/10/26. I contacted the company on 5/17/26 & was told my order would be shipped no later than 5/20. Today is 5/26 still no product, no response, and I am going to have to dispute the charge with my credit card company. Waste of time, company doesn’t post a phone number, customer service claims 4 hours to respond. Definitely feel betrayed!!!
Kathie Stiles

I ordered the washing machine cleaner on May 2 and got a confirmation that my order was processing on May 3. The tracking link they sent has unfortunately shown it to be stuck in process with only a shipping label printed and it is now May 26. I emailed their Customer Service and it has been crickets. In the meantime, I have now received 22 advertising emails and nine advertising text messages. I actually want to use the product so I hope they send it to me. I’m going to give them one more week to make progress or return my email and then I’m going to go through my credit card for a charge back.

I ordered Uproot Clean for my washing machine, received a confirmation and a charge on my Credit Card on April 12, 2026. I had two questions, which Customer Support answered promptly. The order confirmation was I the subject line on every on of the emails I sent. As the weeks went by and I did not receive my product (six weeks and running now), I sent 5 emails to the Uproot customer support email (not allowed to publish that here) with my confirmation number (order confirmation #NXCGL4D89) in every subject line, asking about the status of my unreceived order, and I also sent one inquiry through their portal. I received NO REPLIES, and NO PRODUCT. I finally had to dispute the charge with my Credit Card company. The marketing is so good, and the initial responses were prompt – I have no idea why I was charged, then ghosted after receiving nothing but a charge on my Credit Card. I have three rescue pups, two of which are heavy shedders, and would be the ideal customer. I am very disappointed to have been charged, ripped off, and ignored. Buyers Beware!! As for providing constructive input, supplying the product after charging me, and replying to my follow-up emails is a good place to start. Not having a phone number to contact Customer Support is also very frustrating when emails are ignored. Respectfully./Jim T.

Update 6/10: Order has been shipped, did get email response. Will see when it arrives.
Orig: Placed and paid for an order early May. Have not received order. Contacted company three times with zero response. Only got confirmation of order email. Nothing else around order status updates.

Unfortunately this was a terrible experience and would not recommend ordering from them. Not only was order for the washing machine cleaner never received I also sent 3 emails inquiring about my missing order and never received a response. I ended up having to dispute the charges on my credit card to get my money back. Save yourself the headache and do not order from them.

I paid for my products and have not received them. I have reached out to the company multiple times with absolutely no response. After reading other reviews, it sounds like this is a consistent pattern for this business. I would not waste your time or money here, as this company is failing to deliver what people pay for. I am now forced to deal with my credit card company to dispute the charge and get my money back.

Ordered April 9. No information, no contact. Emailed multiple times.

My order was placed more than a week ago. I received an order confirmation from them and my credit card was charged. The company policy says orders are shipped in 1-3 business days. I sent an email after waiting a week for shipping confirmation. I have not received a response and I have sent follow up emails.

It's been over a month and i've received nothing. I've reached out twice. The first time it took over 10 days for a response. They sent me a notification that it was on the way. Yeah - they made a label. Still nothing.

If you want a product, my best advice is go to the store and buy this company seems to have a history of not fulfilling their orders or maybe taking months to fulfill. Not very good business at all.