Uproot CleanAnmeldelser 

I try very hard to never leave a bad review on any company, office or product but at this point I am very frustrated with the service from Uproot. I placed an order initially for one box of washer tablets and then I was prompted to add an extra box, so I did because I use washer tablets routinely. The first issue was that the site did not just add another box, I was charged for the initial order and then was charged for a second order with an addition box at a discounted rate. I spent $65. I wasn't upset about that, but was a bit confused. I never received shipping information but I waited a couple weeks thinking I would receive my order and I never did. I sent an email and received a resonse that the produce was out of stock and would be available in 48 hours and would ship within the 48 hours. I emailed that I would wait. Another week, no communication and no product arrival. I then sent another email asking for a refund at this time. My email went unanswered until I sent a third email threatening to report them to the Better Business Bureau. I was told that the product was now being shipped and I should receive tracking information asap. I did receive the shipping information but it is going on 2 weeks and the shipment keeps getting held up in different cities. I am not even sure my order is even on it's way. I also received a 10% discount for future orders. No thank you. Original order was April 22, 2026. Today is June 4, 2026 and I still have not received anything.

UPDATE: Changing review from 1-star to 3-stars. After repeated contacts, customer service finally responded, agreed to cancel the order and refund my credit card. I can't opine on the quality of the product or the shipping speed because the order was never processed, but customer service was finally able to resolve the issue.

Order was placed on 5/25/2026, and my credit card was charged immediately. Website says that orders are processed and shipped in 1-3 business days. It's now nearly two weeks later, and the status of my order is still "Unfulfilled." No communication from the company regarding the status of my order, despite repeated attempts to contact them through the website, by email, and by text message. I see other reviews mentioning long wait times with no responses. Their products are available on Amazon with 1-2 day delivery with Prime. I'd prefer to order direct from the company rather than through Amazon, but the company doesn't seem to be able to fulfill orders.

Are there negative stars? Ordered 8 weeks ago, still no product. My shipping label was created in May but apparently hasn’t been slapped on a box yet. I could have walked from there to home in that time. Customer service sucks. Zero resolution. Extremely shady.

Ordered products on April 19th. It is June 4, and I have not heard about the current status of my products since May19th. One email stated they were waiting on laundry dryer sheets and my order would be shipped no later than May 30th. I am still waiting. Emailed them back and have not heard.
Very poor customer service. BBB has rated them an F.
Not sure if Amazon already has products in stock. Their rating on Amazon is higher.

I ordered and was immediately charged. It took over 48 days to receive the order. Their website promises 2–3 day order processing, but it took 4 weeks of waiting for the provided tracking to show it was actually handed off with the carrier, and multiple empty customer service promises, just to get my order. I had already accepted that it must have been a scam and cut my losses. While I did ultimately, finally receive the package and correct order, the poor experience and complete lack of reliability mean I will not order from this company again, no matter how good the product turns out to be. I have not used it yet so cannot attest to the product quality. I changed my review from one star to two simply because I received the order.

Not a reputable. Order allegedly received May 15. Still haven't received it. No response to emails as they took payment.

Picked up the Uproot washing machine cleaner tabs and I'm really happy with them. First off, shipping was fast. they arrived way quicker than I expected. The tabs themselves are dead simple to use: drop one in the drum, run a hot cycle, done. My washer feels noticeably fresher and the musty smell that used to linger is gone. Easy to use, quick delivery, and they do exactly what they promise. Would buy again.

The products may be great, but the hassle of ordering, not hearing from them after multiple attempts is just not worth it, I would rather do business with a company I can trust. I will be disputing the charges for my latest order because I am not getting any responses as to the status of my order which has been delayed for weeks.

I don't own pets, but I decided to try Uproot's laundry and cleaning products after seeing them online. So far, I've been extremely satisfied with the results. The products are simple to use, work as advertised, and have become part of my regular cleaning routine. The laundry products leave clothes feeling fresh, and I appreciate that the company is always introducing innovative solutions.
Would definitely recommend giving them a try!

The washing machine tablets worked great! I was surprised to see how much build-up/debris it was able to remove from both my washer and drain lines!

Phenomenal products, and service. Had a few issues and the team took care of it in just a few hours. My home was carper was FILLED with hair before that I had no idea was there and it was just so satisfying to what it come down.

Ordered item and received confirmation on 5/16. FAQ states ships in 2-3 days. On 5/22, had received nothing about shipping. Sent an email and received automated response that they were closed for long weekend and upon return to office on Tuesday - all emails would be answered within 72 hours. No response.
No shipment.
I reached out through email on 5/31 requesting a refund. It is now 6/3 and no response.

I have never received my order. They don't ever respond to emails. I got 1 responce where they offered to cancel and refund my order "right away". They still have not canceled or refunded anything. I have sent numerous emails and even their packing warehouse has sent in 3 emails with no response at all. This company is a scam. Buyer beware!! They will take your money and send you nothing.

The Uproot long handle rug cleaner for pet hair does a great job ! It has prevented my vacuum from getting clogged all the time !! When I had a problem with a broken handle from soo much use they replaced it for me! Great product ! Great service ! I also have their grooming vacuum . Works great as well!!! Thank you Uproot

Ordered their product back on 5/7/26 and still haven't received my order. Now it says it won't be here until June 11...over a month for cleaning pods. The worst part is I spent close to $40 and then reached out to see where in the world my order was, only to hear NOTHING from anyone for over a week. I had to DM the official Uproot Instagram just to get a response. If someone orders something from your company, and pays for shipping, it probably shouldn't take over a month to be fulfilled, with ZERO explanation of what the hold-up is. Do better, Uproot.

Ordered on April 24th.... contacted them on May 10th since I hadn't received my order. Got a response that the dryer sheets are delayed..so should ship by May 30th at the latest.....well its June 2....and now I'm not getting any response. What a scam. How can I get my monies back...

I placed an order in early May. Despite writing to the company and not hearing back, I haven't even received a tracking number. I emailed them over a week ago and then again today. Nothing. I wish there was a phone number to call. All it says on the website when I track my order is that "an order was placed"

Their website says that if you don't hear anything in 7 days, let them know...but how about a month? I know that people say these are awesome products...I wish I could find out for myself. Extremely disappointed.

I ordered Uproot exactly a month ago and still haven’t received the order. I have reached out and no response.

I ordered over a hundred dollars worth of their product nearly two months ago and they immediately took my money, but I have not received their product or any sort of notification of a delay. I reached out to them several times and have received no response. Perhaps they got more popular than they thought and their product is great, but it Doesn't really matter much if you never receive it and they keep your money.

I placed an order on 5/8 and I still haven't received my order. I've received no correspondence regarding the delay. I've since sent 3 emails requesting to cancel my order and issue a refund and have had no response. I would not do business with this company. Doesn't matter how good the product is if the customer service isn't. I wish I could give 0 stars. I WANT MY MONEY BACK!!