Uproot CleanAnmeldelser 

Update. I did eventually get the product and a paltry 15% refund. I ordered May 14 and got my small order on June 24. The wait was not the problem, the main issue was they simply would not contact me for weeks despite my repeated emails. It wasn't until I commented on here that I actually heard from them. I hope they can get whatever is preventing them from responding to customers properly figured out because the product is really nice! It completely cleaned my washer. But still, be wary.

This company has still not fulfilled my order and will not respond to me for customer service. I didn't place a very large order, just one for a washing machine to try and it's been over 5 weeks. I've been emailing daily and I haven't heard a single thing from them. Do not buy from this trash company.

Less than zero if that was possible! I have been trying to get my product since the end of April. I was told it would be delivered the first week of May, didn’t show up! Reached out when the first week of May my order hadn’t shipped and explained I was moving May 15 needed to either stop the shipment and get a refund or have the order sent to my new address. I did get a response and was told they would send it out the next day and I should have it before my move. Nope. Went out the Tuesday before my move (on Friday). Arrived the week after I moved and was returned to the company. I have reached out to UpRoot multiple times at this point I’d say at least 5 times with zero response. So. I’m here out almost $75.00 and no product. If this is how this company does business they’ll be bankrupt within the year!

I placed an order on May 19th,and it is still showing as waiting to be processed. I have emailed the company 3 times, and also opened a chat on their website with no response. It is impossible to get any answers since there is no phone number to call and they don't answer emails. Horrible customer service!

It's been about 1 month since I ordered and no updates on shipping. Reached out to help multiple times and received no response.

June 15th Update:
They just now tell me that my order won't be in stock till July 27th. Will be 2.5 months to receive anything. I asked for a full refund.

Similar to other related experience regarding order, my order status according to their website states a shipping ticket has been printed. This has been the status since 05/29, it's 06/10 the only correspondence received stated my order hit a 'shipping snag'. Reached out by email, the only method, and not response. If not a scam, really hard not to think you're running one. Do Better, your customer service is lacking and your company rep is questionable.

I placed an order June 2nd. It says processing takes 1-3 days, and shipping 3 to 5. It hasn't even shipped. I've also emailed Uproot and I haven't gotten a response. I should've checked the reviews. ☹️ I just wanted to give it a try!

The never sent the product. They refuse to answer emails to their help email, but they will spam mercilessly.

Ordered product 2 weeks ago and order still says pre-transit. I was charged for the order 2 weeks ago as well. On the website it says orders ship in 1-3 days and should be received in 7 business days. I reached out to the company multiple times via email and website chat. I have received no response.
Updated: The company did respond to me shipping the items and offering a partial refund.

Ordered on May 20th. My account was charged on the 21st. They claim 3-5 business days shipping from Florida. Received confirmation of the order but nothing since. Emailed 3 times and no response until 4 days later. Got the same answer that my order would be partially fulfilled within 48 hours and I would get shipping info. Nothing. Told them to refund my money or will file a complaint with my bank. Waiting....

Per their website it says orders are fulfilled and shipped within 1-3 days. Not true. After a week I tried to get ahold of them. I sent messages and emails and it took forever for them to get back to me. I asked to cancel my order and they promised I was in the next batch to be shipped within 48 hours. They created a shipping label and then sent me an email "48" hours later that my order was delayed due to the carrier. I don't believe them. I was excited to try their products, but their lack of customer service and communication took away the excitement. I would not recommend ordering from them.

No email responses, weeks without a shipping update. I don't care if you're backed up or have issues of some kind, you need to either communicate with customers or just close your store down. This is unacceptable and you should be ashamed to even exist.

Ordered May 25 and still do not have any correspondence from this company other than the order confirmation. Emailed them on June 1 asking for a status update. No response. Emailed them June 8 again asking for a status update or a refund. No response. This is ridiculous customer service. Do not recommend ordering from this site AT ALL.

Ordered a starter pack over 30 days ago and despite reaching out to the company there is no response.

I ordered product May 18th, have sent 3 emails and no response to why I have still not received product. Website clearly states processing time and shipping time, which I've allowed way over that...DO NOT ORDER DIRECT, just buy from Amazon and don't fall into their discount black hole! I would send back, bit instead I'm going to file a fraud charge with my bank for products never received, as customer service apparently does not exist.

I ordered the washer machine cleaner on 5/19 today so 6/5 it is still “processing” and they habe not replied to any of my 5 emails! When I made the purchase it said 3-5 days shipping!

Ordered on May 26th, got an update that the label was created, then a couple of days later, shipment was delayed, and still no update beyond this at this point. I wrote them an email using the contact us link in one of those order emails, and I still have no reply.

If I do not see something shipping very soon, I will simply reverse the charges since there has been no communication since the e-mail stating the order had been delayed, which is somewhat unreasonable at this point.

*edit* received a reply tonight, I will withhold any changes to the rating until this is resolved but I was given a 15 % discount/refund on my original transactions and told that they would work with shipping partners. I went ahead and opened a dispute to ensure positive resolution of the issue, one way or another.

*edit 2* After a couple of email exchanges, my case was closed in their internal system with no valid update. I reopened it and received a reply that my order would be out by Monday; however, it only mentioned one of the items that I ordered. I am getting a little more than concerned now 2 weeks into this.

I was charged for product I never received. In fact, I wasn't even given an email receipt for what they charged my CC account. I was browsing their site only. Apparently they charged my CC from the "Shop" account that I use with other sites. I've contacted them three times with no response. I have no other choice than to file a dispute and close out my credit card! VERY frustrating. I would not order from them now, no matter how good their products are. If I could give them ZERO stars, I would.

They have stopped shipping orders. Not giving refunds.

6/8/26
Replied to their email request.
Now we wait for a response and refund that will never arrive.
6/9/26
No response to anything. What a scam. Their A.I. will reply to bad reviews for better public perception in hopes of reeling in another sucker, but not reach reply to the actual customer who is out $217.
12:54CST - I received a canned AI response about heavy email volume as if I'm supposed to be shocked when they have been scamming people for months now. I had already disputed the charges with the CC company and was given 2 options by Uproot as a result. 1) Cancel dispute and they'll work on getting it shipped. 2) Continue the dispute and wait the 75 days for a resolution. Guess which option I went with. LOL Yeah...75 days isn't gonna happen.
6/11/26. Dispute processed by my CC company in record time according to Uproot.

Be warned...DO NOT to business with Uproot Clean.

I should have checked the Trustpilot reviews before I placed my order, but I was drawn in by the Memorial Day sale. Unfortunately my order was placed 10 days ago now, credit card charged, but the tracking number they emailed me shows that the shipping company has not even received the item yet (it is supposedly shipping from their warehouse in Florida to my location in Texas; nothing international). I've been trying for 3 days to contact somebody at Uproot's customer service to ask about this (and to ask about how to just cancel the order altogether if it continues to be delayed), since their website states "If it has been over 7 business days since you placed your order and you still haven't received it, please email us at help at uprootclean.com." No response from anybody in customer service, but I do continue to receive multiple marketing emails from them daily (I'm hesitant to click Unsubscribe yet because I don't want to accidentally miss an important email related to my questions or my order).

TL;DR: Do NOT order from their website. If you really want the Uproot-branded items (pet hair rakes for rugs/carpet), buy them on Amazon. Or better yet, buy an off-brand version for half the price.

On May 11, 2026 I ordered washing machine cleaner tablets and a trimmer head attachment set for the uproot grooming machine. The website stated that the order would be fulfilled on May 28th. My credit card was charged in full on May 13. The fulfillment date passed and I received no update. I tried calling the contact phone number and no call would go through. I sent multiple e-mails to their site without response. I have disputed the charge with my bank.
June 16, 2026 update
On June 5th I received an e-mail response from Uproot Clean stating that my order is set to ship in 48 hours (business days). I received the order today, June 16.
I used the ultra washing machine cleaning tab and it did freshen the smell without the scent of bleach. I will continue to use the product every 30 days as directed and see if there is continued improvement. I also received the grooming vac attachments that I have ordered and they work well. I have had the grooming vac since December and am very satisfied with the product.