Russell Hobbs Anmeldelser 

Dealt with customer service and was really happy with the way the issue was dealt with. Excellent customer service.

Ho acquistato una pentola Russell Hobbs (Sous Vide Slow Cooker 6,5 L) confidando nell'affidabilità del marchio. Purtroppo, dopo soli tre anni di utilizzo, il prodotto si è guastato. L'esperienza con il servizio di assistenza è stata pessima (non per colpe del centro assistenza!): dopo aver pagato per far diagnosticare il problema, mi è stato comunicato che il pezzo di ricambio necessario è fuori produzione e totalmente introvabile. inaccettabile che un'azienda continui a produrre e vendere articoli sul mercato senza garantire la disponibilità dei componenti per la riparazione. Questo rende la garanzia e l'assistenza praticamente inutili dopo i primi anni. Un comportamento commerciale che denota scarsa attenzione al cliente e all'ambiente. A causa di questa gestione, non acquisterò mai più prodotti di questa azienda.

AGGIORNAMENTO DEL 11/06/2026
Non so se mi stanno prendendo in giro o non sanno fare il loro lavoro! Dopo la mia recensione del 25/05/2026 la ditta mi risponde e mi indica una mail da contattare per gestire il mio problema. Scrivo la mail all'indirizzo indicato e mi dicono che quello non è l'indirizzo corretto (UK) e mi rimandano di nuovo al supporto clienti in Italia... che si riserva di rispondere dopo 5 giorni.... e così siamo ritornati allo stesso punto di qualche mese fa, una vergogna.

Wir haben einen defekten Russel Hobbs Mixer gekauft und uns dann an den Kundenservice gewendet. Wir hatten eine sehr nette Dame, die uns dann einen neuen Mixer zugesendet hat.
Vielen Dank für den schnellen und reibungslosen Ablauf!

Had to contact customer support as my kettle was being temperamental and still under guarantee. After sending them the information they requested they arranged for a new kettle to be sent out the next day.

Received first class back up support from Russell Hobbs Customer Service.. when I had a fault on my Buckingham Coffee Maker - special thanks to Corina & Elana who were both very professional to solving my problem. Thank you.

I bought a Russell Hobbs fridge freezer in August 2023 and honestly I was happy with it at first. But within the warranty period it started developing a problem a large block of ice kept forming in the freezer and the fridge section stopped cooling properly.
When I rang Russell Hobbs to report it, the advice I got was simply to turn it off and back on again. I did that, it seemed to improve a little, so I assumed that had done the trick. Looking back I was probably too trusting. The fault kept coming back and has gradually gotten worse over time.
When I went back to Russell Hobbs recently to raise a formal complaint, I was told that because I hadn’t called back after that first conversation, the case had been closed and my complaint was now being treated as brand new. I found that really frustrating I didn’t call back because I thought the advice had worked, not because the problem had gone away.
They then asked me to get an independent engineer’s report to prove the fault was inherent but in the same breath told me they wouldn’t cover the cost of it. There are no authorised engineers anywhere near me in Bury St Edmunds either, so I’d be paying for someone to travel from another city. It just didn’t feel fair.
After several back and forth emails I received a final position letter with no offer of any resolution whatsoever.
I’ve now contacted Citizens Advice and I’m exploring my options through Trading Standards and small claims court if necessary.
I’m not the type of person who leaves reviews or makes complaints easily. I just feel genuinely let down by a brand I trusted, and I think other customers deserve to know what to expect if something goes wrong with their appliance.

I purchased a Russell Hobbs one temperature steam iron in May2025 and took out the extended warranty. Last week the iron suddenly stopped producing steam. I contacted Russell Hobbs to activate the warranty and arrange for the return of the iron. I was infotmrd that it would take up to 4 weeks to carry out an investigation. As i put a wash on everyday, i usually have an hours worth of daily ironing, so cannot be without an iron for a day let alone 4 weeks. I requested a refund as i have had to buy a replacement iron, once they had agreed that the iron was faulty, because sending me another would be useless. This was when they informed me that refunds are only available up to 30 days after purchase. The only option for me was a replacement iron after 4 weeks. So do I pile all my ironing up for 4 weeks until they decide I am not lying and realise the iron is defective. I don't think so. Not much of a warranty if you are expected to wait 4 weeks and then your only option is a replacement iron.
25th May Russell Hobbs responded to my review asking me to contact them. Trying to be fair I did. In their response, they confirmed the refund policy stating that it was the retailer who should supply the refund, even though they are the manufacturers of the defective item. They also confirmed the 4 week turnaround for a replacement, so everything in my review has been verified by Russell Hobbs. Then finally, as a supposed good will gesture, i was offered 10% off my next Russell Hobbs purchase. Obviously i have not accepted their offer as I have already purchased a replacement iron from the Tower brand. There is a famous old saying, buyer beware which is quite appropriate in this case.

A big thank you to Alexandru for sorting the problem with non working Iron; Alexandru was most gracious and more than willing and helpful .

My kettle deteriorated & leaving small particles of plastic in the water & after providing evidence Russell Hobbs sent a replacement the next day. Excellent service.

I would rate my experience lower if I could. I’ve never been so insulted.

I bought a Russell Hobbs iron in November 2024 (my first RH product). It has just stopped working (never happened to me before) and is covered by a 3-year warranty which I registered for at the time.

After being frustratingly unable to complete the claim form online because it wouldn’t accept my postcode, I found another way to contact Russell Hobbs through their website. After complying with requests for information, I was told the warranty was void due to improper cleaning due to a small amount of limescale on the soleplate, even though I use the self-clean function on a regular basis according to the manual and had already told them that. The iron shows normal use for 18 months (AI agrees) and has failed unusually early.

I was offered a 20% discount (“the best they can do”) to buy a replacement which is extremely offensive.

I asked to take the matter further but haven’t received a reply as of yet. I subsequently contacted customer services by telephone and was told the same, but I could have a 30% discount this time.

Based on the interactions so far, I would never buy anything from Russell Hobbs ever again! The iron isn’t of satisfactory quality, fit for purpose and certainly isn’t durable. Essential attributes for an iron.

I’ve been told a manager will call me but I’m not holding out for a successful resolution.

The warranty isn’t worth the paper it’s written on! And the poor customer service adds insult to injury.

I was looking for a quiet kettle and was recommended Russell Hobbs. The kettle I bought was definitely quieter than any other kettle I’ve ever used before and boils quick.

After 17 months the kettle had a failure, so I contacted support services at Russell Hobbs. Within 24 hours of contacting them, they confirmed they would send a replacement.

I will definitely looking at other Russell Hobbs in future as they have excellent customer services.

Andrei was very professional and well-experienced. Great service.

I had to contact Russell Hobbs 3times to get a response. Eventually after one week a customer services operator Nicoleta sorted the problem straight away

Really happy with the service I received. I had issues with my kettle and toaster within warranty period, but everything was handled quickly and professionally from start to finish.
Paul from the Russell Hobbs team was very efficient and responsive throughout, making the whole process smooth and stress-free. He kept things moving and ensured everything was resolved properly.
I’m very satisfied with the final outcome and the level of customer service provided. Highly recommended and would definitely use again.

With a problem developing with the iron I purchased, last February, I reached out to Russell Hobbs. The customer services team responded very promptly requesting some further information. Having provided the necessary information I was informed that a replacement would be provided. As a result, within five days of contacting Russell Hobbs I received the replacement iron. Can’t fault the customer services team.

Aurora was pleasant and helpful and sorted the problem immediately. A wonderful advert for customer service

Never buy anything from this company as they do not have a good customer service relationship/representative.. I bought a brand new freezer from them and it stopped working after 1 month and they are trying to push the blame of the faulty product on me.. they won’t replace or fix

I bought a kettle the Brontë last month and this has broken already- after general use the bottom has cracked. I reached out to customer services and they refused to replace this. I have lots of Russell Hobbs appliances and never had issues, along with their current toaster. This is so disappointing as a loyal customer. I will unfortunately not be buying more products from you- shame on your greed.

Iron broke , top plate cracked.after 18 months. In extended warranty period. Amazon order confirmation not sufficient as proof of purchase. Shame was a decent company customer service non existent. Lots of conversations starting "we can't " none starting "we can" what's the point of registering for extended warranty. Asked so many questions. I expected them to ask for a copy of my birth certificate. Item was replaced.

When I contacted Russell Hobbs, I honestly didn’t expect much. Sadly, customer service from many companies these days can feel impersonal and unhelpful. However, Russell Hobbs proved me completely wrong.

From start to finish, their customer service was excellent - friendly, professional, responsive, and genuinely helpful throughout. It was refreshing to deal with a company that clearly takes pride in both its products and the people who buy them.

Problems can happen with any product, but what really matters is how a company responds when they do. In my experience, Russell Hobbs handled everything brilliantly, and I came away feeling valued as a customer.

A genuinely positive experience, and one that deserves recognition.