Russell Hobbs Anmeldelser 

I had a problem with my kettle contacted customer services and after sending a few details and photos I was told a new kettle was being sent out this all happened the same day! Great communication !

I registered an iron with Russell Hobbs some time ago to receive the extended warranty. I am now trying to make a warranty claim through their website, but I keep encountering technical issues. The site rejects my JPEG image uploads, saying the file format is not acceptable, even though they are standard JPEG files.

When I tried submitting the claim on my phone instead, I received repeated errors saying my postcode was in the wrong format.

It feels as though I am being prevented from making a legitimate warranty claim. To make matters worse, every time I call customer service, I receive an automated message saying they are closed and to call back the next day.

Overall, the process has been extremely frustrating, time-consuming, and unnecessarily difficult. Customers should not have to struggle this much just to make a valid warranty claim..

The Remington hair clipper I purchased developed a fault. I contacted the support team, who asked for proof of purchase and a model number, which I supplied. They replied within 2/3 days, informing me that a replacement hair clipper would be sent to me. I received it within 4 days. I was very impressed with their excellent service and employee, Alexandru R. Regards. John

I had a problem with a Kettle, and having contacted Russel Hobbs, my query was dealt with efficiently and to my satisfaction. I was kept informed throughout the process and I am honestly very impressed as to how the whole issue was handled. The company is a very reliable one to deal with in my opinion, offering excellent after sales service.

Ace customer service
Replaced faulty item quickly and with no quibble
Extended warranty great

Excellent customer service replacement received next day

Excellent service with good communication. Thanks

Outstanding customer service. The website wasn't totally straightforward to log the warranty claim but once it was done the response was excellent. A reply next morning asking for more information, another response within 24 hours confirming they would replace the item, and it arrived less than 48 hours from then. Couldn't be better.

The customer service was really good in sorting out our warranty claim.

Ich hatte eine Service-Anfrage, die von Aernout sofort umfassend und absolut zufriedenstellend beantwortet wurde. Super! Danke.

I bought the Russell Hobbs Steam Generator Iron 24420 from Argos 10 months ago, but it developed an issue and stopped working. It was still under the 1-year warranty, so I submitted a claim via the Russell Hobbs website, including my proof of purchase and product details. The next day, I received a reference number from Alina. I gave this reference number to Argos and got a replacement straight away. The customer service was excellent, and I do not regret buying most of my kitchen appliances from Russell Hobbs—they truly honour their warranty commitments.

Excellent customer service, efficient and effective. Thank you

Had a wee fault with kettle and contacted RH re the warranty and Corina was really helpful and has organised a replacement for me - so pleased 😁

I bought an electric kettle last April 2025. Yesterday it decided to be temperamental about working. I had registered it so went on line and reported the problem. The response from customer support was immediate, friendly and helpful. I was guided through all the things I needed to support my claim, photos, video, receipts etc. Late afternoon today I was told that my kettle was not repairable and a new one was being sent out. 24hr service!!! Wow! I would not hesitate to buy other Russel Hobbs goods or to recommend to friends and family. Also it was a really lovely kettle.

Easy communication and a quick solution. I had a faulty product and they replaced it quickly!

My iron failed after a year but had a three year guarantee. Russell Hobbs dealt with my problem in a very friendly and professional manner. There was no fuss or delay in providing me with a replacement. All I had to do was provide the usual proof of purchase and some pictures of the item. I would highly recommend them for the speed of their actions

Once I explained the problem concerning a faulty iron and supplied the additional information Russell Hobbs asked for the matter was resolved within 24 hours and a replacement issued.
The lady I spoke to was Nicolets and she was helpful, patient and polite.
Really excellent customer service all round.

I really appreciate the help from Andrei S. The customer service was very helpful and knowledgeable. My issue was dealt with very quickly and efficiently.
Many thanks.

I had a problem with my existing steam generator leaking brown water, I got in touch and was given prompt advice which unfortunately wasn’t available so was offered a replacement and it is being delivered soon! Very polite and prompt!

We purchased a power iron from Amazon via Home and Beauty direct, last year.. however with just 1 month remaining on the warranty, it became faulty, we followed all the trouble shooting advice from Russell Hobbs but to no avail.. so we contacted the seller via Amazon,, we needed to provide a few details and a photo of the fault the best we could.. the initial contact was the Saturday morning of a Bank Holiday weekend, by the Tuesday evening we had been emailed to confirm the product was no longer fit for purpose and a replacement was en route,, we dealt with the same person all the way through (Alex) who was very professional.. and made the whole process very smooth.. so it's definitely 5 stars for Russell Hobbs customer service and support..