Russell Hobbs Anmeldelser 

Resolved an issue with a faulty steam iron quickly, asking for a video of the problem and then quickly dispatching a replacement.

The Russell Hobbs support team responded very quickly when I contacted them about a kettle which had ceased to work after just over 1 year. After supplying some information including a video, RH will replace the kettle. Simple and no fuss.

Bought a kettle and toaster direct on their website. Within a few weeks the lid of the kettle fails to close or spins open mid boil. Sent them an email. They asked me if had cleaned the product as requested, had I tried to fix it, can I take a video of the fault? It's a 30 quid kettle if I tell you it's faulty, it's faulty? Why do I have to jump through hoops to prove this?

Elena was very helpful and assisted me with the problem I had with my kettle which wouldn’t boil. After completing the video and sending it to her, she agreed to replace the kettle. I was very impressed with the service which I received from her today, She was very patient and we didn’t feel rushed as we were trying to do the video for her.

I purchased a glass kettle from them and after a year of use, it developed issues during operation.
Making contact to Customer Service whilst the product was under warranty was easy and simple.
The response and conclusion was swift and effective with a replacement product supplied.
A business that backs up its warranty with great customer service.

I ordered a toaster as a house warming gift unfortunately when opened the toaster did not work on one side. All I needed to do was email russel hobs directly they needed a few photos evidence of the fault etc.. and they sent a new one out within the week. Super fast responses great customer service

Toaster stopped working, it was still within the warranty, contacted Russell Hobbs customer service. I spoke to Nicoleta a very friendly and helpful lady who assisted me in sending her the necessary evidence to support my claim. After receiving the information she quickly replied and advised I would receive a new toaster in 3 to 5 working days. First class service thank you Nicoleta.

I had an issue with my air fryer. The support service responded quickly and respectfully. The issue had resolved itself and a shipment wasn't needed. But it's good to know that in case the issue shows up again that I'll receive prompt and professional help.

Never ever again will i ever purchase a russell hobbs device .
Item under warranty item sent back .
Call made and told it will take 10 days to be replaced ????? How insipid is that for a big world wide company like russell hobbs?
Item apparently delivered but never received, as it was not delivered to my safe place sign on my front step.

Reported and i have had to again chase them as to when it will be delivered .

Another three days after the weekend so i have to make yet another call .

Customer service provided a few good advisers who spoke politely then a very rude female who spoilt the good repoire I had started to have with sebastian .

The service has remained sloppy and arrogant & and its as all recorded.

I am still waiting for my toaster and it will only get worst because its going higher , until i get my toaster because its still under warranty .

Pathetic service !

JJ NEVER EVER WILL I EVER PURCHASE A RUSSELL HOBBS PIECE OF EQUIPMENT. BETTER ONES OUT THERE WITH BETTER CUSTOMER SERVICE !

THREE BLOODY WEEKS WAITING !

My steam iron thermostat broke. After speaking to Chris online about the fault, answering questions about iron and providing purchase receipt a replacement has been sent out as iron was still under warranty. Excellent efficient customer service 👏

Had to contact Russell Hobbs customer service and spoke to a gentleman named Chris. He was so helpful with the problem of my steam iron over heating and burning clothes. Chris then organised for a replacement for me.Cannot fault Russell Hobbs customer care at all. He is credit to Russell Hobbs company.

Completely positive experience from the team there, thank you!

Although there was a problem with the website, I was able to contact Russell Hobbs by email and arrange for a replacement kettle to be delivered under guarantee when the switch failed.

The kettle itself is excellent - very quiet, quick boiling and pours well. I would highly recommend the kettle.

Great and fast customer service.

Although the colleague was quick to message as I’m a bit of a technophobe I did find the instructions difficult to follow and felt like I was getting chasing emails before I had chance to reply. That said my problem was satisfactorily resolved and I am very happy with the outcome.

Whilst there seemed to be an issue with my registered email account, the team managed to recognise the issue and supported the replacement of the old unit.

Quick response,Rectified problem within a day of me contacting them ,Thankyou Russell Hobb
Recommendation for sure

Received toaster that was damaged. Contacted seller [Home & Beauty direct] who put me in touch with RH. After submitting photographs verifying the damage, received a replacement within three working days. I was able to keep the damaged item for recycling.

Every aspect of my buying experience was 1st class.

I made a claim under the 3 year warranty at approx 2 years 6 months
The claim was dealt with very professionally and Russell Hobbs dealt with me correctly
Excellent service as I never spoke to anyone as it was all done on line and via e-mails

I reported a faulty kettle under warranty and received immediate attention. Following discussions I was asked to email photos, and then was informed a replacement would be sent. Definitely 5 star service from the gentleman I dealt with, all sorted very quickly. Thank you.