Russell Hobbs Anmeldelser 

The person who handled the issue was very knowledgeable and helpful his name was Erinel

The telephone service was excellent compared to the online. I had to resort to telephone and my issue was resolved by a patient and understanding lady.

My Russell Hobbs steam generator iron ran out of steam. I contacted Russell Hobbs via the chat which was easy. The chat went to email. I uploaded evidence such as videos of the iron and attached evidence of purchase. They concluded that the iron was no longer in a useable condition so sent a replacement. Overall, a very good service.

I asked for help regarding my multi cooker that was a gift
The advisors are fantastic and my issue is sorted, new one on the way. Iv already recommended the multi cooker to my friends
I cannot thank you enough.
Excellent service

After returning a Russell Hobbs kettle to the Customer Services department, I explained that I was unhappy with the fact that the kettle had started to leak around the base. I hsd not requested any special treatment, but I was delighted when the Customer Services Dept responded to tell me that they had investigated the item and after declaring that it was no longer in a usable condition, they would send me a replacement kettle. Well done Russell Hobbs!

I had a problem with my toaster, and following a phone call and very short email, it was agreed that I would be sent a replacement toaster under warranty.

Purchased a kettle via Amazon UK end of January and the lid is now broken!

We registered item for warranty contracted Amazon who said contact Russell Hobbs.
Russell Hobbs then said nothing to do with us contact AmazonUK who are offering us £3.60 refund.

Do not purchase Russell Hobbs kettle

Remington customer service were outstanding. They resolved my issue quickly and efficiently. Anne Marie kept me updated throughout the process and was very professional.
Would not hesitate to buy their products again. Remington shine therapy hair straightener would highly recommend, also have a 5 year guarantee.

I was connected quickly with Darius of the customer support team - who dealt with my issue professionally - a replacement machine is now on its way which I greatly appreciate - thank you

Purchased a kettle December 2025 , and the lid is broken.
Tried contacting company online through automated service and it says transferring you to customer service all day!!!

Excellent customer service with multiple products - have purchased chopped, bread maker, and kettle from them.

The bread maker pan had broken and it was out of warranty. But the team was kind to send a new bread maker when there was no way to find a replacement bread maker pan with them or with a third-party website.

Had an issue with the kettle and that was promptly replaced too.

Many thanks to Feliks for your speedy response to my query. Communication was fast and sorted the issue with the faulty unit I reported. No eternal forms to fill up or illogical responses from a bot. Really good customer service.

Rated 1 out of 5 stars

A masterclass in bad customer care

I bought a Russell Hobbs cooker for my tenants, assuming I was buying from a reliable, established brand. Unfortunately, the cooker proved otherwise.

Just over a year later, one of the hobs failed while still under warranty. Russell Hobbs arranged a repair visit, but the engineer was unable to fix the fault and decided the cooker would need to be replaced.

So far, so good.

My tenants then went through the inconvenience of having the old cooker disconnected and removed in preparation for the replacement. When the replacement finally arrived, it was badly dented and damaged.

The delivery team installed the "new" cooker, acknowledged the damage and advised my tenants to contact Russell Hobbs to arrange either a replacement or compensation.

This is where the customer service experience became truly impressive.

Russell Hobbs informed me that because the damaged cooker had been installed, they would not replace it. Apparently, installation magically transforms a damaged appliance into an acceptable one. Neither my tenants nor I were told that allowing installation would waive our right to reject the item.

Their opening offer of compensation for a heavily damaged brand-new cooker? £25.

When I objected, explained the circumstances, and requested a replacement, they increased their offer to £40.

To summarise: a cooker fails under warranty, the replacement arrives damaged, and the solution offered by Russell Hobbs is roughly the equivalent of a takeaway and a bottle of wine.

The most disappointing aspect is not the faulty appliance. Products fail. It happens. The real issue is the complete lack of customer care once things go wrong.

Based on my experience, I would not buy another Russell Hobbs cooker, nor would I recommend one to anyone else.

Had an issue with a kettle that I had purchased from an on line shopping site, beginning with an A and ending with a Z.
Product just over a year old and sent in a support ticket to Russel Hobbs who are replacing the old kettle for free.
Cannot complain about the support given as A+

Bought a Russell Hobbs AC unit from Currys. The picture on the website clearly showed a bracket for use with a sash window. The unit came, bracket was missing. Had a nightmare with Currys trying to get it sorted, thought I'd phone RH and see if they could send me the missing part. This is the actual conversation that happened:

Them - "ok, I'll get in touch with the parts department and get them to send you one. You'll get an invoice shortly"

Me - "wait, no, I've already paid for this - it's missing from the package"

Them - "the unit doesn't come with this part"

Me - "but it literally shows it in the image on the website"

Them - "but that doesn't mean it comes with it in the package"

Me - "what?? It's literally shown, in the image, with all the other parts. Why would I not expect it to come with it??"

Them - "you can't expect it to come with that part just because it's shown in the image"

Me - "that's insane. The unit doesn't actually work without it"

Them - "Yeah"

Eventually they agreed to contact the parts department, and get this part sent out to me. I'd be emailed a confirmation "very shortly". I never got the confirmation, and never heard from them again. People who have used RH products have told me how much they've gone down hill in the last decade or so and now I know exactly what they mean.

Awful. Won't even think of ordering a RH product again.

Edit - I actually did receive a window seal, but it was completely the wrong one, almost as if the customer service agent hadn't listened to a word I said. AVOID.

Kettle failed after 14 months, lucky it has a 24 month warranty.

Rang their support line and did as requested, a short video and a few photos showing not working. Great a replacement will be sent within 5 days. So happy with that, simple process and glad kept the receipt.

Well, on the day of delivery it was refused, but we were in all day and no DPD driver knocked our door.

Why, as it was delivered to a completely different address.
So let's see what happens now.

Resolved an issue with a faulty steam iron quickly, asking for a video of the problem and then quickly dispatching a replacement.

The Russell Hobbs support team responded very quickly when I contacted them about a kettle which had ceased to work after just over 1 year. After supplying some information including a video, RH will replace the kettle. Simple and no fuss.

Bought a kettle and toaster direct on their website. Within a few weeks the lid of the kettle fails to close or spins open mid boil. Sent them an email. They asked me if had cleaned the product as requested, had I tried to fix it, can I take a video of the fault? It's a 30 quid kettle if I tell you it's faulty, it's faulty? Why do I have to jump through hoops to prove this?

Elena was very helpful and assisted me with the problem I had with my kettle which wouldn’t boil. After completing the video and sending it to her, she agreed to replace the kettle. I was very impressed with the service which I received from her today, She was very patient and we didn’t feel rushed as we were trying to do the video for her.