Russell Hobbs Anmeldelser 

Answered quickly and made it clear what evidence I needed to produce. Once I had done this within 24 hours they responded and are replacing the item. Excellent customer service

It was a lengthy process to get a replacement kettle, I had to send multiple photos and even a video of the kettle not switching on, and as it had only been 16 months since I bought it, I was surprised at this. Also, I feel it is ridiculous to only guarantee the original kettle, which is now no longer a working kettle, as the replacement is a completely new item and therefore should have the original 3 year warranty.
I would also like to point out that the original form to fill in to claim on the warranty did not work properly either on an iPad or a MacBook so I would like to suggest that it is changed to work with Apple products. I almost gave up but I am now satisfied that I have a replacement.

The wonderful way that Corina dealt with me.
Kind and considerate, and explained everything so well.
And brought the matter to a conclusion by issuing me with a replacement kettle.
Well done Corina

Reported a problem with a faulty product. It came with a 5 year guarantee. I had to send a short video to show the fault and within 24hrs of first reporting the problem, they have confirmed a new product will be sent out to me. Estimated delivery 3-5 days. If only all customer service was as efficient.

I had a broken kettle that was still under the 2 year warranty. This item has been replaced by Russell Hobbs.
I had received clear instructions on the process of having the kettle replaced and prompt communication from the company. Very happy customer.

I had a problem with my fryer and got InTouch with them, and they were great just had to explain what was wrong and they are now sending me a new one. 5 star

The spring on my kettle lid broke and made it a real struggle to open the lid or to keep it open while refilling the kettle. I tried completing a form on the Russell Hobbs website via the registered products page but it wouldn't work for me, so I contacted customer services instead, and one of their agents got back to me promptly. Once I'd provided some required info and photos to demonstrate the fault and some proof that I'd otherwise maintained the kettle well, the company agreed to send me a new kettle as the old one was unusable.

The service from Laurentiu and Eduardo was incredible. They answered very professionally all my questions, found the spare part I was after and coordinated payment and order in an outstanding way. Well done!

Good customer service.A rare thing! Prompt and helpful advice with a problem I had with my George Foreman Grill.It only took a couple of e-mails for the matter to be concluded and I was happy to accept the resolution.

My enquiry regarding my iron not working properly was dealt with very efficiently and professionally.

A steam iron bought 15 months ago suddenly stopped working. Reported by phone to the company at 9 am they asked for 2 photos of the iron and proof of purchase (from Amazon) which I sent within half an hour. One hour later I received an email from Russell Hobbs telling me that a replacement would be despatched. Couldn't ask for better service than that!

All queries were answered quickly

I ordered a Fridge Freezer 2 months ago. Freezer packed up. Instead of being helpful and understanding that I had lost all of my freezer food (including breastmilk etc). Russell Hobbs tried to place the blame upon us. Even after sending evidence across that the appliance was installed correctly via a contractor. In the end AO was a lot more supportive and helpful. A 2-month old fridge freezer should not pack up. The fridge worked fine thus there is a clear fault with the appliance not installation. Then asking us to turn off the fridge for 24 hours is ridiculous! They were not helpful and I got very upset at how Russell Hobbs tried to get out of helping a family.

The kettle I purchased from Russell Hobbs via their website developed a fault after 6 months. From me initially reporting the problem via their online form, they resolved the issue incredibly quickly and efficienty, no waiting around for a response or having to jump through hoops, all in a matter of a couple of hours. Just amazingly good customer service. Great stuff.

Irinel delt with my complaint in a professional and friendly manner.
It was agreed that the kettle should be returned for inspection. Following the inspection we were promptly informed that we would be sent a replacement kettle.

Contacted product support about an issue with kettle purchased online in Oct 25 now not working. Received courteous and prompt responses and after sending requested information/photos a replacement will be with me in a few days. 17.6.26 new kettle delivered today. Great service😀

My contact to the Russell Hobbs team over the phone was rather convenient; the issue was thoroughly discussed and address on the first call. I am most grateful to the team's support.

The person who handled the issue was very knowledgeable and helpful his name was Erinel

The telephone service was excellent compared to the online. I had to resort to telephone and my issue was resolved by a patient and understanding lady.

My Russell Hobbs steam generator iron ran out of steam. I contacted Russell Hobbs via the chat which was easy. The chat went to email. I uploaded evidence such as videos of the iron and attached evidence of purchase. They concluded that the iron was no longer in a useable condition so sent a replacement. Overall, a very good service.