This company charged me £13.95 on top of the money I paid for goods. They claimed it would be added to my "account", which I had not signed up for. On checking other emails from this company I discove... Vis mer
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Like Cat on 6 October, I happily bought a small item costing £9.02 to be precise. Now they have taken an additional £13.95 on 19 October PLUS they are going to charge me £30 on 14 November... Vis mer
Hi everyone do not order from this company. They gave me half of my order & because I emailed them politely that I would like the rest of my order they blocked me. I've just rang up my bank apparently... Vis mer
I purchased a small item from them for £9. I noticed later that week that they had charged me an additional £13.50 which they said was for a "subscription". Upon reading the website again, they sign y... Vis mer
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Don't use this company
Don't use this company, you buy a product then you get charged a eco charge if you haven't spent enough which is nearly as much as the product! Make sure you check the ticket boxes, 3 months later I've been charged another £29.99 for not ticking another box! They are a company out to rip you off.
22. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Paul,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
This company are unprofessional and…
This company are unprofessional and please do not order from them. The charge a so called Eco-charge - this means that is you buy something under £20 they charge you more - in my case I bought something at 12.85 and they charged me another £13.95 two days later. Stay away they are thieves. Dont give them your card details
28. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Linda,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Load of crap
Load of crap. Products not what they say they are. Massive con. DO NOT BUY FROM HERE!
21. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hello Mrs Sarah,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
This company is a scam
This company is a scam, do not use. They took another payment without consent. Avoid them.
29. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Stephen,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Scam Do Not buy it
I have ordered something accidentally and when I realised that I will pay for delivery £14 when the item that I purchased was £10. I contacted customer service immediately within few minutes after the order was made and asked them to cancel it. They told me that it is not possible. Any company cancels the order if you contact them straight away.
They told me to receive the order then they will let me know how to return it. When I received the item they told me that I have to send it to China at my expense of £15 or I can keep the item and get 50% refund. They didn't not refund 50% of what I paid. I received a refund of £5 when I paid £24.
Worse company with the worse customer service. Do not buy it from them. It is a scam.
27. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Oxana,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Scam website
Went on the website purchased 2 or 3 items that I paid for which were then delived, however 3 months later another transaction landed in my bank account for £29.99.
Aparently there is a well camoflauged check box that they say MUST be unchecked during purchase otherwise you are later hit you with this £29.99 payment in 3 months time.
I am currently fighting the payment through my bank but looking at the number bad reviews on here I would say this company will hopefully be out of business before the end of the year.
Reading other reviews on here it seesm they are tricking people in other ways too so I would stay well clear of this website.
27. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Phil,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
Bare faced cheaters
Bare faced cheaters. You order something at a price, put in your card details and before you know it they've added rapid delivery and "eco charges" which more than double the cost.
Customer service, probably AI,will be very polite and useless. My order hasn't arrived yet- 14 days later. Looking at reviews, if the products are poor, you'll be told to return them at your own expense, possibly to China. Refund? I very much doubt it.
Now saying there are problems with the delivery so they're offering a £5 voucher towards my next order. As if I'm completely nuts!
At least if you pay by credit card you can get your money back. The scammers still win of course.
13. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Gary,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
The product and purchase experience was rubbish
The website offering the watch was complex and took an initial offer price of under £10 to £25+ in no time. The delivery was delayed and the smartwatch totally useless. The instructions were in infinitessimally small font, poorly translated and when I managed to set up the watch it was totally inaccurate. Tying up shoe laces added 68 steps. A qurater hour walk added a further 150. It is now back in its box awaiting disposal.
24. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Keith,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Fraudulently took funds
Just went to buy a product. Chose postage option and then additional postal charges appeared. I realised probably a dodgy company, so I checked reviews on here using my husbands phone. I immediately closed the window without completing the transaction and they had already taken the money from my bank!
21. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Vikki,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Its an absolute Scam
Its an absolute Scam. I paid out in the end £42.43 and got £5.25 back!!!! Dont touch this company they are absolute Scammers.
8. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Revd Gillian,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Scammers
I placed an order for a pet hair removal brush. During the order I was offered free delivery. I was also offered another brush for free. I accepted. This 2nd item came with a 2.49 handling fee, ok fair enough. Total value of order around £7.49 ish. I say ish because that was the total price briefly displayed in the screen at checkout.
When I actually completed checkout I find I've been quoted an additional £20 eco tax. There's also blurb that suggests I've been signed up for some sort of rolling subscription at £0.25p per day and now I'm fighting with my back to claim my money back. Do yourself a favour and stay clear of this Chinese based scam company
17. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Mick,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
It’s totally scam people’s can see real…
It’s totally scam people’s can see real scam after I complain Sarah said five pounds voucher for nxt time she’s totally
Nonsense but I will further complain for my money back 👉
17. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Raj,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Utter scammers
Utter scammers. Looked at a product, saw they added on an ‘Eco charge’ of the same price of the product just before checkout so I didn’t proceed but my account was debited and product arrived which was utter rubbish. Refused to refund unless I returned product to China and even then would not refund eco charge. AI generated ‘support’ responses. Thieves.
12. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Ash,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
First order very bad experience my…
First order very bad experience my price was 14.99 they charged me 33.33 I didn’t select any delivery fee or other things but I got extra charges why when I want to know they said eco charge why without my permission they took my 20.00pounds extra still I’m waiting to hear they don’t get back to me
16. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Masum,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
DO NOT USE THIS COMPANY
I just ordered a knee pillow from this website. The cost wax’s £10.49 with free postage. When the order was completed I received a confirmation email for the item at a cost of £10.49 and an additional ‘services fee’ of £13.95. I have emailed asking them to cancel the order and received an email asking for the Oder number and my email address which was included in the email I sent asking for the refund. I have informed my credit card company who have sent me disputed payment form to complete. DO NOT USE THIS COMPANY.
I have just received an email from this company asking me to send them a copy of my bank statement so that they can see how much they’ve taken from my account. THEY sent ME the bill. They know how much unauthorised money they’ve taken. Do not send them anything.
15. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Cas,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
DO NOT BUY ANYTHING FROM THIS COMPANY
DO NOT BUY ANYTHING FROM THIS COMPANY
Complete scam, took my money without consent as I didn’t complete the transaction once I saw the ridiculous postage and ‘Eco tax’ that was suddenly added, making a £10 smart band a £30 purchase. Tried to cancel straight away but they refused.
The smart band is completely rubbish quality, doesn’t work and has instructions form a different product. Multiple emails back and forth and refusing to give me a refund unless I post I to china for £15 and then I would only get the cost of the fit bit and not the postage.
14. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Kerry,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
AVOID THIS SCAM CORRUPT COMPANY
AVOID THIS CORRUPT SCAM COMPANY.
SCAM ALERT.
My mum wanted a seniors fitbit watch. Ozerty came up on the search.
Watch was £9, plus a few quid delivery. I thought, fine. They asked for card details. I had not confirmed the purchase at this point.
It then took me to another screen for, weirdly delivery options. Which were extortionate. I thought this seemed odd, so I left the site to check my bank, and they had debited £28.33 without my consent.
I sent them an email, a supposed 'manager' replied, asking for a screenshot of my bank statement.
1. You can't take screenshots due to security.
2. I would never share my statement with anyone.
I informed the bank, they said they couldn't do anything, until the payment is taken. Then I can dispute it.
Lo and behold, money has now been fraudulently taken from my account.
Under the Consumer Rights Act, (and common sense) it is Fraud to take payment without consent.
Ozerty uk have been more than unhelpful. They were immediately notified by me telling them to cancel the fraudulent order. Which they have chosen to ignore.
AVOID!
13. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Matt,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
ORDERED ITSELF WITHOUT CONFIRMING
I WAS ORDERING SOMETHING BUT WENT TO THE END OF IT AFTER ENTERING MY BANK DETAILS AND SAW THE DELIVERY WOULD BE £20 SO I LEFT IT AND DIDNT CONFIRM THE ORDER. NEXT THING I KNOW I GOT AN ORDER CONFIRMATION ON EMAIL EVEN THOUGH I DIDNT CONFIRM IT!
13. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Leah,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
This company is fraudulent
This company is fraudulent. They add on high charges which are either so well hidden or not shown at all. They set up a repeat payment when I ordered an item. I would not have known had I not contacted my bank when I failed to contact them regarding the extra charge. DO NOT USE THEM
13. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Jennifer,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
AVOID OZERTY SCAM
AVOID OZERTY SCAM
Searched for car scratch remover online,
Ozerty had a product with (apparently) 5 star reviews - looked good. Price £9.
Added to basket & started to check out. No Paypal option so had to give my card details.
My bank immediately alerted me to possible scam on this purchase.
When I checked the payment amount had tripled to over £25.
Cancelled the transaction, cancelled my card & alerted my bank to fraudulent trader..
Ozerty reported to Google & Action Fraud.
12. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Howard,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.