This company charged me £13.95 on top of the money I paid for goods. They claimed it would be added to my "account", which I had not signed up for. On checking other emails from this company I discove... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Like Cat on 6 October, I happily bought a small item costing £9.02 to be precise. Now they have taken an additional £13.95 on 19 October PLUS they are going to charge me £30 on 14 November... Vis mer
Hi everyone do not order from this company. They gave me half of my order & because I emailed them politely that I would like the rest of my order they blocked me. I've just rang up my bank apparently... Vis mer
I purchased a small item from them for £9. I noticed later that week that they had charged me an additional £13.50 which they said was for a "subscription". Upon reading the website again, they sign y... Vis mer
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Ordered trainer style shoes
Ordered trainer style shoes. They are rubbish. Not comfortable. Feel like cardboard. tried to send back for a refund and was told that the return is to China at my expense. The return would cost me just as much as the shoes. DO NOT BUY ANYTHING FROM THHIS COMPANY
4. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hello
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
DO NOT PURCHASE FROM THIS FRAUDULENT…
DO NOT PURCHASE FROM THIS FRAUDULENT COMPANY. HIDDEN CHARGES AND REFUSE TO CANCEL ORDER AFTER I EMAILED THEM TO DO SO WITHIN 1 HOUR OF PURCHASE.
AVOID! AVOID! AVOID!
10. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hello
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Money making scam.
Bought a senior sports watch for £9.49, or so I thought. Went through the purchasing process very carefully but when I checked they had added a further 'services' charge of £16.85 which I certainly did not agree to.
Contacted my bank immediately. They cannot stop the payment going through but suggested I cancelled my card and wait for a replacement card in case they try to take any further payments. Will the watch arrive? who knows?
11. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Eric,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
OZERTY !!! AVOID THIS COMPANY
I purchased a senior smart watch from here and selected my shipping methods which bought the price to around £19 but when I clicked to make the payment they'd charged me over £30. When I contacted customer services they asked me to send a screenshot of my bank account showing the payment. REALLY? WHY?
The watch arrived today but no charger with it. The charging point on the watch is one I've never come across before and having asked around among friends none of them have either. Without a specific charger for the watch it is absolutely useless. I've again contacted customer services and surprise surprise there's been no response. Word of warning....steer clear of this company. I'm ready to throw the watch in the bin as returning it will probably only get me back the cost of the watch and not all the extra charges I had in purchasing
11. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Margaret,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Duped!
I began to order a senior citizens smart watch for £9.49 with free delivery. Then I notice in faint italics that you had to order £20 of goods or there would be an eco charge of £13.95. I left the website at that point.
Then the aggressive marketing began. They offered me 10 then 20% discount which I accepted.However when I was billed I found they had added the £13.95 eco charge anyway. This was not on the page where I filled in my credit card details.
I have been in dispute with them to no avail.
Wish I’d read these reviews before.
Do not deal with this fraudulent company!
25. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Marjorie,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
I ordered 1kneck light for £8 49 free…
I ordered 1kneck light for £8 49 free delivery they have taken 3 payments of £11 88 £24 43 £22 44 £58 75 in total I am an 88yr old lady had to cancel my card why don't the police get them .
8. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Joyce,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Fraudulent- declined payment from my…
Fraudulent- declined payment from my bank - had to cancel my card as this was used Fraudulently . No idea how they got my details as i did not take my card with me however I was abroad at the the time . Please be very careful with this company.
9. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Jayne,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Don't use this company
Don't use this company.
I ordered a small item for £3.49, with free delivery (within 19-22 days). They debited my card with a further £13.95 for "services", which, obviously, I had never agreed to.
8. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Ian,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Fraudulent
Fraudulent. DO NOT Use. Has to cancel my bank card. Realised immediately before completing payment but already had card details. Purchasing ortho socks and price quadrupled. Should have read reviews first.
7. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Paul,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Avoid 🛑 Avoid 🛑 Avoid
Avoid 🛑 Avoid 🛑 Avoid
Despite all the bad reviews, I went ahead and bought an item — big mistake.
The item was listed at £4.95, and that’s the only amount I saw throughout the checkout process. I entered all my details and completed the payment, expecting to pay £4.95.
However, today I received a receipt showing the following:
• Subtotal: £4.98
• Services: £13.95
• Taxes: £0.00
• Total: £18.93
What is this £13.95 ‘Services’ fee? It was never explained or shown clearly before payment. No warning, no breakdown — just a hidden charge that appeared after the fact.
I feel completely misled and overcharged. This kind of shady pricing is unacceptable.
Avoid this seller at all costs.
6. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hello
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
A scam
A scam, they added what they call eco charges to the cost. They say they claim to be UK based, ask for return they will give you an address in China and tell you to bear the cost for sending back. AVOID THEM AT ANY COST
6. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Ray,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Please avoid dealing with this company…
Please avoid dealing with this company at all cost. I ordered something for £4.49 with free postage and the confirmation email showed an additional charge of £13.95 for services. I asked them to cancel the order within 10 minutes of receiving the email, they refused. they told me it was an ECO charge. This was not mentioned during the checkout process. They then sent me a screenshot that they say shows it clearly. The screenshot was not the screen I saw whilst checking out. I asked my card provider to stop the payment. It looks as though they have been successful in stopping it. This company is a scam.
Now 3 months later ( 8th Oct. ) they have tried to put a £29.99 charge on my card. I have told my card provider and they are putting the payment into dispute.
25. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Bill,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Avoid at all costs
Avoid at all costs. They add hidden eco charges which they state are clear to be seen. They're not! There's a small tick box which is automatically ticked but the total displayed at checkout is what you believe you're paying. IT ISNT!!
Don't get scammed by them. Buy from elsewhere.
5. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Phil,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Rubbish Scam companyharged extras fir step tracker…
Charged extras fir step tracker £10.Charged £31 !!! in total ( extras!).Absolute rubbish ..went in bin
SCAM Quicker they go out of businessthe better!
As an 85 Yr old pensioner I would rather have given the money to Charity
DO NOT BUY. BE WARNED!!!
6. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Marjorie,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
I ordered one item and they charged me…
I ordered one item and they charged me for two the price should have been £8.48 and they charged me £22.43 I'm trying to get a refund but I fear it will never arrive complete and Utter scammers stay well clear of this company.
25. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Brian,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Hidden charge
Ordered a fitness band. Then charged £13.95 for eco charge. At no point was that amount mentioned in the payment summary.
31. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Alexandra,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Scammed
Scammed. Website says I was to be charged £8.20 but I was actually charged £22 directly.
They are based in the UAE.
31. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Desmond,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Awful.
Awful.
My bank stopped the payment thank god but they were trying to take £25 for a product that was £9. It was supposed to be free postage!
They kept trying to take the money too and so cars had to be cancelled so they couldn’t take any more money.
Then aggressive emails chasing payment.
Grateful for my bank.
Angry at the hassle I’ve been caused by the SCAMMERS!
17. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Emma,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Absolute Crooks!
Can't leave a review less than 1 star sadly! This crew are CROOKS don't buy anything from them! I purchased a product for £9.49 with free postage. My account was debited with £23.44! They have responded with the extra payment being for an eco payment as my order was less than £20! Scamtastic, don't buy from them!
30. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Sharon,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Avoid
Usually check purchases via trustpilot. Kicking myself. I got charged £18+. When I questioned it was explained as an eco charge as I hadn't spent over £20. When I tried to cancel order they said already processed. Was told I could return but would obviously lose 'eco charge'. Shoulder posture correcor not great as rubs. Avoid.
24. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Denise,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.