This company charged me £13.95 on top of the money I paid for goods. They claimed it would be added to my "account", which I had not signed up for. On checking other emails from this company I discove... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Like Cat on 6 October, I happily bought a small item costing £9.02 to be precise. Now they have taken an additional £13.95 on 19 October PLUS they are going to charge me £30 on 14 November... Vis mer
Hi everyone do not order from this company. They gave me half of my order & because I emailed them politely that I would like the rest of my order they blocked me. I've just rang up my bank apparently... Vis mer
I purchased a small item from them for £9. I noticed later that week that they had charged me an additional £13.50 which they said was for a "subscription". Upon reading the website again, they sign y... Vis mer
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FRAUDS
i ordered 1 back support brace and was charged for 3. they refused to amend the order. They sent me 4 back braces - the brace was simply 2 pieces of material stuck together with velcro. They told me I would have to return it to china which would cost £15. They refused to refund me and then 3 months later £29.99 has come out of my account for no reason whatsoever. I have had to report to the bank
26. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Zoe,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
This criminal organisation not only…
This criminal organisation not only overcharged me for the one purchase I made but have now charged me again. This is totally illegal and they should be outlawed.
25. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Mark,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
The product is total rubbish
The product is total rubbish, and then over charge you!! I received information from the bank that they trying to take money again from my a account, which was flaged as fraud. Ozerty are basically thieves!!!
25. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hello
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
Basically a scam
Basically a scam . They sting you for an extra charge cleverly camouflaged at checkout with no number on it, and it appears two days later on your card. Avoid at all costs.
25. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Andrew,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
DO NOT USE THIS SITE
I’m writing this on behalf of my mum. Four months after making a one off purchase, she suddenly found £29.99 being taken from her account. She has mental health difficulties, and while she’s fine to make a straightforward purchase, she doesn’t have the capacity to agree to subscription contracts.
This company is actually based in the UAE but tries to pass itself off as a UK based business. They use pre-ticked subscription boxes (which aren't even legal in the UK), and you can’t place an order without also signing up for their newsletter. They ignore their phone line, only reply by email, and to top it off, they’ve even faked their “Customer Service Manager” by using a photo stolen from a completely unrelated woman's LinkedIn profile—in France—claiming she's their “Mary P.”
Avoid this company. Their behaviour is deceptive, exploitative, and, in the UK, outright illegal. I’ve already contacted organisations who can investigate further and will be requesting a chargeback through my mum’s bank now that the payment has cleared.
FYI Banks will not deal with "Pending" payments until they've gone through. If you do get caught you can ask your bank or building society to block any further payments by this company.
19. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Philip,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
If I could give this company no stars…
If I could give this company no stars I…
If I could give this company no stars I would. I had a argument with them when they charged me an addition £29.99, as I hadn't seen their cleverly hidden box and unticked it for a subscription, which they did refund, however after being told I wouldn't be charged anything further I have just had another £29.99 withdrawn from me account, despicable! DO NOT ORDER FROM THEM
I HAVE THE SAME PROBLEM AS ABOVE. I'M GOING THROUGH THE PROCESS OF CONTACT THE COMPANY AND THE BANK. HOPE I CAN GET MY MONEY BACK. PLEASE ADVICE HOW DO I GET MY MONEY BACK. I CAN'T BELIEVE THIS KIND OF COMPANY CAN DO BUSINESS IN UK!!!!!
23. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Raksanalee,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
Do not use
Do not use! There are hidden cost that will apear an your account a few days later. Had to ask my bank to revert the transaction as they refused to refunded. They took a month and a half to deliver the goods as well.
23. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hello
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Don't buy anything off this company
I've dealt with this company previously
They promised a £5 credit back to my bank after purchase. I purchased the item. No £5 was forthcoming. I complained but they just apologised. I've now been charged out of the blue £29.99 for god knows what. I have emailed them today to ask for details. They are 100% rip off merchants. Terrible
21. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Anthony,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
Taking money that I did not agree…
Taking money that I did not agree following month subscription
20. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hello
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Fraudulent company stay clear
Fraudulent company stay clear and how they can still come up on google I don’t know ! They need to be taken down ! Just read the reviews and charges and how they do it
14. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Hayley,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Scammers.
Scammers., DO NOT USE. I ordered an item for about £4 and they said there was no delivery. When my bank asked me to confirm the payment to them, an additional fee had been added ‘for services’. I declined the payment. I then received email confirmation of the order and phoned my bank who confirmed the payment had been taken. I am now resolving this.
19. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi John,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
They have charged me twice
They have charged me twice. I have contacted them but they are not answering my question! Don’t bother with this brand
13. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Sandra,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Scammers
Scammers, I got hammered on delivery fees which were twice the cost of the thing I was buying, now they've then tried to take 29.99 as a recurring subscription even though I changed my credit card.
13. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Jim,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
If I could give this company no stars I…
If I could give this company no stars I would. I had a argument with them when they charged me an addition £29.99, as I hadn't seen their cleverly hidden box and unticked it for a subscription, which they did refund, however after being told I wouldn't be charged anything further I have just had another £29.99 withdrawn from me account, despicable! DO NOT ORDER FROM THEM
26. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Hilary,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
Scammers
Scammers, I got hammered on delivery fees which were twice the cost of the thing I was buying, they've then tried to take 29.99 as a recurring subscription when I'm pretty sure I unchecked the box. Be careful not to accidentally use them on Amazon as they sell through them.
8. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hello
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Scammer
They charged me 10 pound without my permission.worse thing is you can't contact them.only email them.
These scammers from Arab country.i don't know how united kingdom allowed them to do business in UK.ibought item worth 9 pound and they charged me 30 pound.
8. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hello
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Scammers. DON'T TOUCH WITH A BARGE POKE
I hadn't noticed a pymnt of £23.44 had come out my bank in May from "SO OZERTY.U" And another £29.99 was pending to come out of my account in a few hours. I rang my bank and stopped it. My bank refunded the 1st transaction. I know nothing of either transactions. I never authorised either of them.
AVOID LIKE THE PLAGUE. SCAMMERS. The guy at the bank told me it's becoming a regular thing where you click on something that isn't genuine and they start taking regular as if you signed up for a membership.
7. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Catherine,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Asked a refund from Ozerty after Yodel…
Asked a refund from Ozerty after Yodel confirm their driver did not deliver it to the inpost locker and an investigation took place to which they couldnt give me updates. Ozerty refused twice. Also after I confirmed Cupids(with the s at the end) company confirm if the aftershave says 'Cupid' without the S it's not theirs. I can confirm and my partner. Cupid from Ozerty smells stronger but it's not the same smell but the one from Cupids is actually nicer smell both are ok smelling but Cupids official is nicer. The bottles, and label are very identical. Even after this misleading I can confirm Ozerty still are refusing a refund unless I send the item back to them bare in mind I'm in uk they're in China so could take a month before I get the £20 refund.
1. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hello
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Rubbish
Items ordered were grass growing items and a grass mat.
Tried to cancel the order after half an hour of placing but wasn't possible I was emailed to say it was too late to cancel and had to wait for order to arrive to send back. Took over 2 weeks to arrive.
Well the bag it came in was so small I couldn't believe that it was going to enable my grass to grow it arrived with 2 small bottles of liquid too.
I have just requested a return and guess what I have to return the items to CHINA !! and pay for the postage!!!
Ps after their reply see below we have still not received our monies back
So un professional
2. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Joanne,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
AVOID THIS COMPANY!!!
AVOID THIS COMPANY!!!
They will charge you subscription fee after 4 months, it is very cheeky how they do it. It is automatically added as Free on your purchase, only a small print says it is 25p a day which they charge in bulk after 4 months. I had no idea I subscribed to something, don't even remember ticking anything, totally misleading. They are based in the UAE and do whatever they want. Contact your bank if you were scammed.
29. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hello
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.