This company charged me £13.95 on top of the money I paid for goods. They claimed it would be added to my "account", which I had not signed up for. On checking other emails from this company I discove... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Like Cat on 6 October, I happily bought a small item costing £9.02 to be precise. Now they have taken an additional £13.95 on 19 October PLUS they are going to charge me £30 on 14 November... Vis mer
Hi everyone do not order from this company. They gave me half of my order & because I emailed them politely that I would like the rest of my order they blocked me. I've just rang up my bank apparently... Vis mer
I purchased a small item from them for £9. I noticed later that week that they had charged me an additional £13.50 which they said was for a "subscription". Upon reading the website again, they sign y... Vis mer
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Took additional money out of my account
They took 2no amounts out of my account and said the 2nd one was an eco charge. When I rang my bank, it was set up as a direct debit. Do not purchase anything from this company
8. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Marissa,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Worst company ever
Worst company ever
Do not buy from this company
They are a massive scam.
After I bought the shoes, they tried to subscribe me to their company, trying to take monthly payments for no reason. Fortunately I had no money in my account so the amount didn’t go through.
I contacted my bank and they blocked them.
Quality of the shoe was a joke.
8. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Khadija,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
Made a purchase for £10.62 then 2 days…
Made a purchase for £10.62 then 2 days later they take another payment of £13.95 totally ripped off
Please don’t buy from this company
8. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Mr. David,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
I placed an order and paid for the…
I placed an order and paid for the item. Two days later an unauthorised payment was then taken from my account. Apparently, this was an eco charge. This company purports to be in the UK with a UK email and contact number. The eco charge was not easily visible when booking. Don't be fooled when placing an order.
9. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Helen,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Definitely fraudulent
Definitely fraudulent - Bank recognised a transaction by this company as fraudulent luckily - about 3 months after I had made 1 purchase. They froze my card, and at my request defrosted card!! but blocked any further transactions from these scum.
1. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Bobbie,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
SCAM
SCAM
Firstly the products I did buy were poor quality
Then they'd set up an ongoing payment to be taken out of my bank account for £29.99
Luckily the bank stopped the payment
DO NOT BUY FROM THEM
11. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Jayne
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
Don't buy from this company
Don't buy from this company: they will trick you into ordering more than you intended, charge you more than you expected and then, to add insult to injury, take a further unauthorised payment some weeks later calling it an eco charge. I ended up paying almost £30 for an item advertised as costing £5.
6. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Rex,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Bank spotted this transaction before I did. …
Bank recognised a transaction by this company as fraudulent luckily.They stopped the payment. I immediately froze my card. I really don’t know what the transaction was supposed to be for and can’t recall ever using this company. My card has been cancelled and I’m waiting for another one. Do not use this company.
9. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hello
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Unauthorised use of card
If you buy something, they also assume that you "subscribe" their website.
They charge money every 4 months for being their client.
I have asked via email to cancel my subscription (I never wanted!) few times, and asked for confirmation of cancelling the alleged subscription.
They replied to me saying that the subscription is quarterly charged.
I had to write another email and ask again (4 times) to cancel my subscription, card and my name.
This company is a scam.
8. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Cristiana,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
this is tantamount to fraud
this is tantamount to fraud: watch for a tick box which ropes you in for a £30 per month "subscription". Outrageous!
8. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Geoff,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
I wish I'd read some of these reviews…
I wish I'd read some of these reviews before ordering.
What the hell are "eco charges" and where did they come from??
Avoid these people at all costs.
Quite sure they don't know what a refund is.
8. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi James,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
I will rate it minus 10 if possible
I will rate it minus 10 if possible. DO NOT BUY anything from them! IT IS SIMILAR TO A SCAM! I bought something from them and after ticket multiple times that I didn't want their offer, they said they will send two products at the half price of one. They've sent one product at full price. The worse is that yesterday in my bank account appeared a transaction with them that I never made, and I never subscribed for anything from them. Still they've got access to my bank account despite their website clearly saying that they do not store any card details nor they have access to the clients bank account. This is a FAT LIE!! They have taken my money without me knowing it. I've contacted my bank, they blocked future payments to them but the bank said it is not a guarantee that they won't take other money in the future. I have tried to call ozerty at the phone on the website but the answer is all theirs agents are busy, and to send an e-mail. Clearly a SCAM! Guys pay attention, and spread the word to try and stop them, let's not let them do more harm! Thanks for reading!
6. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Corina,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
I would give them less than one star
I would give them less than one star, but there is no further option
They are cheats and frauds without warning. They have taken money from my account allegedly for “a small purchase fee “they have promised to refund. I have had numerous replies stating that their refund technology is under repair. This has been ongoing for months. Do not touch them.
18. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Ms O'Donnell
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Big frauds..
Big frauds... cybercrime should involve with thesw frauds . Take money from your account without your knowledge
3. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Mr Narayanan
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
They are Fraudsters keep away from them.
Last week by mistake I bought a fan heater for £13.49 which I have not received yet, But within no time my son advised me not to buy from these people so I tried to cancel it by email but they did not cancel. They charged me £13.49 Plus £13.99 a separate transaction, Now I have freezed my bank card before they take any more.
They are Fraudsters keep away from them.
1. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hello
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Fraudulent - Do not use this company
Do not use this company, they are total fraudsters. Purchased one small item and they then started taking £30 per month without us having been given any opportunity to sign-up to a subscription. Total out-right fraud, they didn't even do a hidden sign-up process just blatantly started taking my money from my card with absolutely no authorisation. Just theft.
2. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Jane,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
I have ordered and paid for a teeth…
I have ordered and paid for a teeth cleaner device.
I have never received my product but the money was taking it’s been weeks now
When I asked for my money back I had no response.
29. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hello
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Ordered a one of purchase 3 months…
Ordered a one of purchase 3 months later had to cancel my card because they tried on a saturday night at 9.20pm to take a subscription fee spoke to bank and there fully aware there scammers
27. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Jane,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
Do not trust
Do not trust these I ordered something that was completely wrong when arrived. They are now taking more payments when I am still waiting for refund. Disgusting company. Fraud
27. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Vanessa,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Please do not fall for this con.
I hate to admit it but despite usually being vigilant I fell for this company`s con, I placed a fairly small order and then when checking my credit card account found, yes you guessed it, an additional payment had been taken that was almost the value of the order, sounds familiar?.
I contacted my bank to let them know what had happened and it turns out that when Ozerty took this extra money they also set up a recurring Continuous Payment Authority meaning that they can (and I`m sure they will try to) take further payments from my account!!.
So please, if you read this review prior to placing an order with Ozerty then keep well away from them and if you are reading this after placing an order then contact your bank as soon as possible and cancel this C.P.A.
20. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra uk.ozerty.com
Hi Ian,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.