Our Humax box is fairly old but still working well. The handset had sticky keys and I wanted to replace it. Marcus at Humax Customer Support was able to give me the information required to purc... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Having lost all my internet Apps on my Humax box, I contacted Humax via website - in the hope I MIGHT get a reply... Thanks to Marcus in the Customer Support team who provided me with precis... Vis mer
I thought this was supposed to be easy to set up. I ended up paying a Virgin installation guy to give it a go, but to no avail. I've only got 8 apps showing, and there isnt one for Playstore, so I ca... Vis mer
Selskapet har svart
Had a problem with my old freesat box. The sound stopped. Contacted Humax and Marcus promptly answered with possible remedies. Box was fixed. Cannot praise Macos enough. He was able to guide an unsa... Vis mer
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Humax Electronics, is the number 1 set top box manuafacturer in the UK. Developing and distributing Freesat, Freeview, Freeview Play, and Youview set top boxes.
Kontaktopplysninger
Humax Electronics Ltd, TW8 9DW, Brentford, Storbritannia
- 03443188800
- uksupport@humax-digital.co.uk
- uk.humaxdigital.com
4,4
Enestående
3k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 73 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Simple ordering process and pretty fast…
Simple ordering process and pretty fast delivery
13. januar 2026
Refurbished and would never know so £51…
Refurbished and would never know so £51 saving.
Product fast, exactly as described.
9. januar 2026
Superfast service
I rang the Humax helpline and within a minute I was talking to a real person, rather than exchanging texts with a bot. The fault was quickly diagnosed and the next day I ordered a new remote. This was delivered 3 days later. Excellent service.
9. januar 2026
Found Aura box glitching after fitting…
Found Aura box glitching after fitting good quality cables and confirming tv signal was 60db. Poor software.
2. januar 2026
Advisor knew his stuff.
Advisor knew his stuff and was able to talk me through the serious problem with my recorder.
15. januar 2026
Anmeldelse skrevet uten oppfordring
New Aura reconditioned ideal & support…
New Aura reconditioned ideal & support in delivery excellent
15. januar 2026
The product was refurbished but…
The product was refurbished but everything was as new, even the box. Very happy with Humax.
5. januar 2026
Excellent customer service
Excellent customer service. I emailed Humax support with a problem regarding no sound on certain channels and received a response within a couple of hours. I carried out the suggested fix by Marcus and all working fine now.
12. januar 2026
Anmeldelse skrevet uten oppfordring
Does the job it's made for.
Delivered as advised to replace old one that was giving major problems. Great to use and working well.
29. desember 2025
Replacement handset came through…
Replacement handset came through quickly and works a treat!
29. desember 2025
It is important to realise that my…
It is important to realise that my Humax 2000T HDDR is used at home by family members ,each of whom has a different attitude to and method of using remote controls.Therefore, in the course of time these essential pieces of equipment lose some of their functions and need to be replaced.This is my 3rd replacement and I am very lucky that Humax still has the remotes available.Full marks!! So, both I and the younger generation can still enjoy what the 2000T provides.Thank you !
29. desember 2025
Setup instructions are not very clear &…
Setup instructions are not very clear & unnecessarily complicated. When will get Netflix?
29. desember 2025
The hand set might need programming
Turned up quickly hand set needed programming one phone call working like a dream.
29. desember 2025
The Humax Aura APP is one of the most…
The Humax Aura APP is one of the most temperamental, unreliable I've ever had the misfortune to use....It crashes, fails to record selected programmes and the EPG has just crashed AGAIN..... Surely, for a device like the Aura that was first released years ago, you would think Humax would have got it right by now!!!
Also, I have eyesight issues and the fonts are still way too small for me to read clearly on our 32" TV even when set to maximum...I wish Humax would address this too..
1. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Humax
Dear Steven,
Thank you for sharing your feedback, and we’re sorry for the frustration you’ve experienced with the Aura app. You’re right — the app was recently affected by instability that caused crashes and issues with recording and the EPG. Our team has released fixes on our side to resolve these problems, and the app should now be behaving reliably again. We really appreciate your patience while this was addressed.
Thank you as well for raising the point about font size. We understand how important accessibility is, and although screen sizes and viewing setups vary widely, we’re reviewing what more we can do to make the interface easier to read and more adjustable for different needs.
If you continue to experience any issues, please feel free to reach out — we’re here to help.
Excellent customer service on old box
Its been over five years since the set top box I use was last produced. When it developed an unusual defect (clearly software) I did not hold out much hope for getting it resolved.
However, customer service sent me a clear procedure to follow, which worked at the first time of trying.
Kudos!
31. desember 2025
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.