Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I had an excellent experience with DeFacto. I brought tshirts on sale to take on vacation since I was visiting an extremely hot and humid country. The quality is amazing! Survived the weather and the... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

J’ai commandé un lot de deux polos, mais j’en ai reçu qu’un. Depuis deux mois, j’essaie de leur expliquer (évidemment, entre chaque échange il se passe du temps) mais apparemment, il n’y a pas de solu... Vis mer

Vurdert til 5 av 5 stjerner

Defacto is literally so good, prices are reasonable, discount codes are very helpful too, delivery is so quick, true to size and fabrics are good material. They may take some time to refund if you hav... Vis mer

Selskapet har svart

Vurdert til 4 av 5 stjerner

Good quality clothes. Would have given a 5 star but just a little adjustment that I think might help - please include the height of your models and the sizes of clothes that they are are wearing - mak... Vis mer

Selskapet har svart

Informasjon om virksomheten


Kontaktopplysninger

3,8

Bra

TrustScore 4 av 5

991 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

I ordered items waited for 11 days and…

I ordered items waited for 11 days and got an email to say that they are refunding my money with no explanation

11. januar 2023
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Svar fra DeFacto UK

Greetings,

We would like to apologize for the problem you experienced. We started your refund process as soon as we were informed of the situation. We hope we will provide you a better shopping experience next time.

DeFacto Customer Experience Center

Vurdert til 1 av 5 stjerner

Waste of money, quality is horror

Clothing quality is horror I could wear a bin bag and it would be higher quality. Never again, waste of money

20. januar 2023
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Svar fra DeFacto UK

Greetings,

We are sorry to hear that your shopping experience with us didn't go through as expected. You can return the item back to us free of charge (https://uk.defacto.com/pages/returns-faq) and get your refund. We hope this helps. Please let us know at "support@defacto.com" if there is anything else we can do for you. With best regards and wishes.

DeFacto Customer Experience Center

Vurdert til 3 av 5 stjerner

Soon as you wash the roll necks they…

Soon as you wash the roll necks they are bitty and look old and ive got a hole in a sleeve, only worn a few times. Trousers great, shirts aswell, but the jumpers look tatty very quickly

5. februar 2023
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Svar fra DeFacto UK

Hello,

We are sorry to hear that you are unsatisfied with the quality of the items. You can return the item back to us free of charge (https://uk.defacto.com/pages/returns-faq). We hope this helps. Please let us know at "support@defacto.com" if there is anything else we can do for you. Our aim is to provide you an excellent service so we hope next time we can serve you better.
Kind Regards

DeFacto Customer Experience Center

Vurdert til 5 av 5 stjerner

Loved this jacket 😊

25. januar 2023
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Svar fra DeFacto UK

Greetings,

We appreciate your nice words! Thank you for taking the time to share your thoughts with us.

With best regards and wishes.
DeFacto Customer Experience Center

Vurdert til 5 av 5 stjerner

Delivered on time

Delivered on time. Items as expected.

5. februar 2023
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Svar fra DeFacto UK

Greetings,

We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.

DeFacto Customer Experience Cente

Vurdert til 5 av 5 stjerner

Excellent clothes

Excellent clothes, lovely quality and style. Really pleased I found DeFacto! Great discounts and quick delivery too.

29. januar 2023
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Svar fra DeFacto UK

Greetings.

We are so happy to hear that you had a great experience with your shopping. Thank you for taking the time to share your review with us. We appreciate it.

Best regards.
-DeFacto Customer Experience Center

Vurdert til 5 av 5 stjerner

Good discount and good delivery

Discount and online shopping

6. januar 2023
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Svar fra DeFacto UK

Greetings,

We appreciate your nice words! Thank you for taking the time to share your thoughts with us.

With best regards and wishes.
DeFacto Customer Experience Center

Vurdert til 4 av 5 stjerner

Perfect summer dress

Perfect summer dress, but belt lets it down. I have taken it off and replaced it.

1. februar 2023
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Svar fra DeFacto UK

Greetings.

Thank you for taking the time to share your feedback with us. We look forward to seeing you again soon.

Best regards.
-DeFacto Customer Experience Center

Vurdert til 5 av 5 stjerner

Great service always

Great and very helpful
Quick dispatch and response
Very happy with product received

3. januar 2023
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Svar fra DeFacto UK

Greetings.

We are so happy to hear that you had a great experience with your shopping. Thank you for taking the time to share your review with us. We appreciate it.

Best regards.
-DeFacto Customer Experience Center

Vurdert til 4 av 5 stjerner

Good quality

27. januar 2023
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Svar fra DeFacto UK

Hello,

We are super happy that you are satisfied with the items you purchased. We hope to receive a 5 star rating next time.

Thank you very much.
DeFacto Customer Experience Center

Vurdert til 1 av 5 stjerner

Nearly 3 weeks I was waiting for…

Nearly 3 weeks I was waiting for receive my order, but I didn’t, without any update from the supplier and finally didn’t sent my order and refund them.

23. januar 2023
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Svar fra DeFacto UK

Hi,

We would like to apologize for the inconvenience that you have experienced. We have just started an investigation on your parcel. You will be informed via e-mail as soon as possible. We hope we will provide you a better shopping experience next time.

DeFacto Customer Experience Center

Vurdert til 1 av 5 stjerner

worst experience ever

worst experience ever! the delivery took more than 20 days! then I cancelled the parcel.

4. januar 2023
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Svar fra DeFacto UK

Greetings,

We would like to apologize for the problem you experienced. We started your refund process as soon as we were informed of the situation. We hope we will provide you a better shopping experience next time.

DeFacto Customer Experience Center

Vurdert til 5 av 5 stjerner
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Svar fra DeFacto UK

Greetings.

We are so happy to hear that you had a great experience with your shopping. Thank you for taking the time to share your review with us. We appreciate it.

Best regards.
-DeFacto Customer Experience Center

Vurdert til 5 av 5 stjerner

Great experience

Great experience, amazing prices, tip top service

16. januar 2023
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Svar fra DeFacto UK

Greetings,

We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.

DeFacto Customer Experience Center

Vurdert til 5 av 5 stjerner

Excellent

Nice, loved fittings

5. januar 2023
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Svar fra DeFacto UK

Hello,

We are super happy that you are satisfied with the items you purchased. Thank you for your amazing feedback.

DeFacto Customer Experience Center

Vurdert til 5 av 5 stjerner

Great service

6. januar 2023
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Svar fra DeFacto UK

Greetings.

We are so happy to hear that you had a great experience with your shopping. Thank you for taking the time to share your review with us. We appreciate it.

Best regards.
-DeFacto Customer Experience Center

Vurdert til 4 av 5 stjerner

Overall I was happy with my purchases

Overall I was happy with my purchases, however was let down by one of purchase arrived late than expected time, came separately from the rest of the order.

10. januar 2023
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Svar fra DeFacto UK

Greetings.

We really appreciate you taking the time to share your feedback with us. Please be assured that we'll do our best to provide much more better experience in the future. We look forward to seeing you again soon.

Best regards.
-DeFacto Customer Experience Center

Vurdert til 5 av 5 stjerner

Excellent in all areas

22. januar 2023
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Svar fra DeFacto UK

Greetings.

We really appreciate you taking the time to share your feedback with us. We look forward to seeing you again soon.

Best regards.
-DeFacto Customer Experience Center

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv