I had an excellent experience with DeFacto. I brought tshirts on sale to take on vacation since I was visiting an extremely hot and humid country. The quality is amazing! Survived the weather and the... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
J’ai commandé un lot de deux polos, mais j’en ai reçu qu’un. Depuis deux mois, j’essaie de leur expliquer (évidemment, entre chaque échange il se passe du temps) mais apparemment, il n’y a pas de solu... Vis mer
Defacto is literally so good, prices are reasonable, discount codes are very helpful too, delivery is so quick, true to size and fabrics are good material. They may take some time to refund if you hav... Vis mer
Selskapet har svart
Good quality clothes. Would have given a 5 star but just a little adjustment that I think might help - please include the height of your models and the sizes of clothes that they are are wearing - mak... Vis mer
Selskapet har svart
I ordered items waited for 11 days and…
I ordered items waited for 11 days and got an email to say that they are refunding my money with no explanation
11. januar 2023
Svar fra DeFacto UK
Greetings,
We would like to apologize for the problem you experienced. We started your refund process as soon as we were informed of the situation. We hope we will provide you a better shopping experience next time.
DeFacto Customer Experience Center
Waste of money, quality is horror
Clothing quality is horror I could wear a bin bag and it would be higher quality. Never again, waste of money
20. januar 2023
Svar fra DeFacto UK
Greetings,
We are sorry to hear that your shopping experience with us didn't go through as expected. You can return the item back to us free of charge (https://uk.defacto.com/pages/returns-faq) and get your refund. We hope this helps. Please let us know at "support@defacto.com" if there is anything else we can do for you. With best regards and wishes.
DeFacto Customer Experience Center
Soon as you wash the roll necks they…
Soon as you wash the roll necks they are bitty and look old and ive got a hole in a sleeve, only worn a few times. Trousers great, shirts aswell, but the jumpers look tatty very quickly
5. februar 2023
Svar fra DeFacto UK
Hello,
We are sorry to hear that you are unsatisfied with the quality of the items. You can return the item back to us free of charge (https://uk.defacto.com/pages/returns-faq). We hope this helps. Please let us know at "support@defacto.com" if there is anything else we can do for you. Our aim is to provide you an excellent service so we hope next time we can serve you better.
Kind Regards
DeFacto Customer Experience Center
Loved this jacket 😊
25. januar 2023
Svar fra DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
Svar fra DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Cente
Excellent clothes
Excellent clothes, lovely quality and style. Really pleased I found DeFacto! Great discounts and quick delivery too.
29. januar 2023
Svar fra DeFacto UK
Greetings.
We are so happy to hear that you had a great experience with your shopping. Thank you for taking the time to share your review with us. We appreciate it.
Best regards.
-DeFacto Customer Experience Center
Svar fra DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
Perfect summer dress
Perfect summer dress, but belt lets it down. I have taken it off and replaced it.
1. februar 2023
Svar fra DeFacto UK
Greetings.
Thank you for taking the time to share your feedback with us. We look forward to seeing you again soon.
Best regards.
-DeFacto Customer Experience Center
Great service always
Great and very helpful
Quick dispatch and response
Very happy with product received
3. januar 2023
Svar fra DeFacto UK
Greetings.
We are so happy to hear that you had a great experience with your shopping. Thank you for taking the time to share your review with us. We appreciate it.
Best regards.
-DeFacto Customer Experience Center
Good quality
27. januar 2023
Svar fra DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. We hope to receive a 5 star rating next time.
Thank you very much.
DeFacto Customer Experience Center
Nearly 3 weeks I was waiting for…
Nearly 3 weeks I was waiting for receive my order, but I didn’t, without any update from the supplier and finally didn’t sent my order and refund them.
23. januar 2023
Svar fra DeFacto UK
Hi,
We would like to apologize for the inconvenience that you have experienced. We have just started an investigation on your parcel. You will be informed via e-mail as soon as possible. We hope we will provide you a better shopping experience next time.
DeFacto Customer Experience Center
worst experience ever
worst experience ever! the delivery took more than 20 days! then I cancelled the parcel.
4. januar 2023
Svar fra DeFacto UK
Greetings,
We would like to apologize for the problem you experienced. We started your refund process as soon as we were informed of the situation. We hope we will provide you a better shopping experience next time.
DeFacto Customer Experience Center
Superb Quality and quick delivery
12. januar 2023
Svar fra DeFacto UK
Greetings.
We are so happy to hear that you had a great experience with your shopping. Thank you for taking the time to share your review with us. We appreciate it.
Best regards.
-DeFacto Customer Experience Center
Svar fra DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
Svar fra DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. We hope to receive a 5 star rating next time.
Thank you very much.
Good service provided.
29. januar 2023
Svar fra DeFacto UK
Hello,
We are happy that you are satisfied with our service. We hope to receive a 5 star rating next time.
Thank you very much.
Svar fra DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. Thank you for your amazing feedback.
DeFacto Customer Experience Center
Great service
6. januar 2023
Svar fra DeFacto UK
Greetings.
We are so happy to hear that you had a great experience with your shopping. Thank you for taking the time to share your review with us. We appreciate it.
Best regards.
-DeFacto Customer Experience Center
Overall I was happy with my purchases
Overall I was happy with my purchases, however was let down by one of purchase arrived late than expected time, came separately from the rest of the order.
10. januar 2023
Svar fra DeFacto UK
Greetings.
We really appreciate you taking the time to share your feedback with us. Please be assured that we'll do our best to provide much more better experience in the future. We look forward to seeing you again soon.
Best regards.
-DeFacto Customer Experience Center
Excellent in all areas
22. januar 2023
Svar fra DeFacto UK
Greetings.
We really appreciate you taking the time to share your feedback with us. We look forward to seeing you again soon.
Best regards.
-DeFacto Customer Experience Center
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.