Worst ordering experience from start to finish - avoid if you have a choice. Spent hours chasing back on forth on incorrect quotes, no clarity on process or final price and dealer communication righ... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Naomi was approachable, confident , knowledgeable and considerate. She was easy to talk to and relatable. I trusted her immediately. She listened ad answered all my questions, speaking with conviction... Vis mer
Selskapet har svart
very straight forward, easy to use sight. Would appreciate informaiton on how/where to be able to go and look at cars before making a decision on which one to buy. I went to different dealerships,... Vis mer
I made contact with Tusker and asked about changing main driver over to my wife as it was not clear when I placed my order. Also checked about placing private reg plate on the new car. The person who... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Hi, we’re Tusker — and we’re on a mission to help everyone drive a better, cleaner car. Through our salary sacrifice scheme, we provide an affordable and tax efficient way for employees to enjoy a brand new, fully insured and maintained car, with a fixed monthly amount taken from their gross salary. Since 2008, we’ve supported more than 100,000 drivers in making the switch to cleaner motoring. Our focus has always been on reducing environmental impact while making new, reliable and low emission cars accessible to as many people as possible. Today, we’re proud to run the UK’s largest salary sacrifice car benefit scheme, with the lowest average CO₂ emissions of any FN50 fleet. With over 2,800 employer customers, we’re recognised as the Car Benefit Experts — offering deep experience, compliant scheme management and a driver experience built on trust, clarity and support.
Kontaktopplysninger
Hatters Lane, WD18 8YF, Watford, Storbritannia
- 0333 400 1010
- hello@tuskerdirect.com
- tuskercars.com
4,5
Enestående
11k anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Had a problem was sorted straight away
27. april 2026
Svar fra Tusker
We're happy to hear that we resolved the issue quickly. Thank you for your positive feedback; we appreciate it very much.
Kind Regards,
The Driver Satisfaction Team
Tusker customer service
I had the best experience with Tusker customer service team!
I needed an edit to my contract adding a new driver and the team pulled out all the stops and got this sorted well within the timeframe! Just in time for the weekend where I needed the additional driver to help driving!
They completed my request within 4 days! Super quick for a request that had to go through the insurance company and work!
Special thanks and shout out to Shauna, Chloe and Marcia thank you so so much! You are all stars!
I would highly recommend them!!
30. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tusker
We're happy to hear that our team provided you with a great experience! We appreciate you highlighting the swiftness of the service you received. The team is thrilled to know they helped get everything sorted so quickly. Thank you for your recommendation!
Kind Regards,
The Driver Satisfaction Team
Incorrect Lead Time
The lead time shown on the website was not even remotely close to the lead time communicated to me, once the order was placed with the vendor.
I was told 11 weeks of lead time before entering into an agreement but it was updated to 21 weeks once I placed the roader.
I understand there is a caveat to say "lead time" can change in reality but surely this big a difference should be communicated before hand.
20. april 2026
Svar fra Tusker
Good Morning
Thank you for your comments. We can see that your order was placed on 16/04/2026 and that the lead time on this vehicle is scheduled for delivery at the end of August 2026.
Tusker rely on manufacturing data to advise of projected lead times when advising drivers however we also do advise in our documentation that lead times are estimated and will only be confirmed once a vehicle order has been placed with the dealership.
We are sorry to read that you are disappointed with the approximate 19 week lead time on the vehicle and if you would like to look at vehicles with a quicker lead time you are welcome to contact the team and look at our extensive range of stock and arriving soon vehicles.
Regards
Driver Satisfaction Team
Outstanding Customer Service
I wanted to take a moment to share the fantastic experience I had today when I contacted Tusker to make a change to my current order. From start to finish, the customer service was nothing short of outstanding. My adviser, Chris Ayris, was incredibly friendly and handled my query with absolute skill. Not only did they resolve my request seamlessly, but they also took the time to answer all the other questions I had, making the whole process straightforward and enjoyable.
I genuinely couldn't recommend Tusker enough based on today’s experience. It’s always a pleasure to interact with a team that goes above and beyond, and Chris certainly did just that.
Thank you again for such excellent service!
30. april 2026
Svar fra Tusker
We're happy to hear that you had such a positive experience when you contacted us. It's great to know that your request was handled with skill, and your questions were answered thoroughly. We appreciate you recommending our services and thank you for your excellent feedback!
Kind Regards,
The Driver Satisfaction Team
Tusker experience
I've been updated throughout the process, which has been great. I did have a query, which was delt with very quickly by Georgia, who was very helpful.
29. april 2026
Svar fra Tusker
We're happy to hear that you were updated during the process. It's great to know that your query was dealt with quickly and that you found the assistance helpful. We appreciate your feedback.
Kind Regards,
The Driver Satisfaction Team
Svar fra Tusker
We appreciate you sharing your experience! We're happy to hear that our service was easy, helpful, quick, professional, and customer focused for you. Thank you!
Kind Regards,
The Driver Satisfaction Team
Yamin from the Management team was…
Yamin from the Management team was absolutely amazing!
30. april 2026
Svar fra Tusker
We are happy to hear that you had such a wonderful experience with our management team member! Thank you for your positive feedback.
Kind Regards,
The Driver Satisfaction Team
Excellent service and kept well…
Excellent service and kept well informed would highly recommend.
27. april 2026
Svar fra Tusker
We appreciate you taking the time to leave us such a fantastic review! We are so glad you were well-informed and received excellent service.
Kind Regards,
The Driver Satisfaction Team
Smooth process throughout
Smooth process throughout.
I will be taking advantage of this again in 3 years :-)
24. april 2026
Svar fra Tusker
We're happy to hear that you found our process smooth! Thank you for your positive feedback; we appreciate you and look forward to assisting you again in the future.
Kind Regards,
The Driver Satisfaction Team
Great communication
Great communication, knowledgeable staff and very quick to answer any questions that I had
26. april 2026
Svar fra Tusker
We're happy our knowledgeable staff provided great communication and quick answers to your questions. We appreciate you taking the time to leave your positive feedback!
Kind Regards,
The Driver Satisfaction Team
Svar fra Tusker
Thank you so much for your kind words! We’re delighted to hear that you had a great experience with our service. Your feedback really means a lot to us and motivates the team to keep delivering the best possible support.
Kind Regards,
The Driver Satisfaction Team
Great service
Great service, I had the pleasure of dealing with Tarek who was most helpful and made the process of ordering a car very easy.
29. april 2026
Svar fra Tusker
We appreciate you taking the time to share your positive experience! We're so glad to hear that you found the process of ordering a car very easy and received helpful service.
Kind Regards,
The Driver Satisfaction Team
Hi spoke with Chris today who was very…
Hi spoke with Chris today who was very empathetic to my situation and acted immediately to get the agreement out to my employer.
29. april 2026
Svar fra Tusker
We're happy to hear that the interaction was helpful, and we appreciate you letting us know about the immediate action taken to assist you. Thank you for your feedback.
Kind Regards,
The Driver Satisfaction Team
Svar fra Tusker
We're happy to learn that you found our service to be quick and efficient. We appreciate you taking the time to share your positive experience!
Kind Regards,
The Driver Satisfaction Team
Very good information kept me updated…
Very good information kept me updated along the way very good service
26. april 2026
Svar fra Tusker
We appreciate you taking the time to leave us this positive feedback! We are so glad you were kept informed and that you received very good service.
Kind Regards,
The Driver Satisfaction Team
Great communication throughout my…
Great communication throughout my purchase, with a service that was there if I needed them to be.
26. april 2026
Svar fra Tusker
We appreciate your feedback and are happy to hear that you experienced great communication throughout your purchase, with service available when needed.
Kind Regards,
The Driver Satisfaction Team
Information and advice from staff was…
Information and advice from staff was good and have been kept UpToDate with regular communication.
24. april 2026
Svar fra Tusker
We're happy to hear that the information and advice from our staff was beneficial, and you were kept informed with regular communication. Thank you for your feedback.
Kind Regards,
The Driver Satisfaction Team
Easy process to order a car
Easy process to order a car, whenever I've had to speak to them customer service has been excellent. I've been kept up to date on the status of my order.
26. april 2026
Svar fra Tusker
We appreciate you sharing your experience. It's great to hear the order process was easy and that our customer service was excellent. We're also happy you were kept informed about your order status.
Kind Regards,
The Driver Satisfaction Team
Tracking Timeline
On tuskercars.com > My Account > My Car, I would like to see some more information such as a Tracking Timeline or a Progress Tracker regarding the car ordered.
26. april 2026
Svar fra Tusker
Thank you for the feedback. We appreciate your suggestion for a tracking timeline or progress tracker in My Car. We'll explore how we can incorporate this to improve your experience.
Kind Regards,
The Driver Satisfaction Team
Terrible customer service which led me…
Terrible customer service which led me to tears and considerable inconvenience. Highly recommend using a different provider.
29. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tusker
Good morning
We are sorry to read of this situation. However you have left an organic review and as a result we are unable to identify you or locate you in our systems.
If you wish for us to look into this further you are welcome to contact us on resolutions@tuskerdirect.com
Regards
The Driver Satisfaction Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.