Worst ordering experience from start to finish - avoid if you have a choice. Spent hours chasing back on forth on incorrect quotes, no clarity on process or final price and dealer communication righ... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Naomi was approachable, confident , knowledgeable and considerate. She was easy to talk to and relatable. I trusted her immediately. She listened ad answered all my questions, speaking with conviction... Vis mer
Selskapet har svart
very straight forward, easy to use sight. Would appreciate informaiton on how/where to be able to go and look at cars before making a decision on which one to buy. I went to different dealerships,... Vis mer
I made contact with Tusker and asked about changing main driver over to my wife as it was not clear when I placed my order. Also checked about placing private reg plate on the new car. The person who... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Hi, we’re Tusker — and we’re on a mission to help everyone drive a better, cleaner car. Through our salary sacrifice scheme, we provide an affordable and tax efficient way for employees to enjoy a brand new, fully insured and maintained car, with a fixed monthly amount taken from their gross salary. Since 2008, we’ve supported more than 100,000 drivers in making the switch to cleaner motoring. Our focus has always been on reducing environmental impact while making new, reliable and low emission cars accessible to as many people as possible. Today, we’re proud to run the UK’s largest salary sacrifice car benefit scheme, with the lowest average CO₂ emissions of any FN50 fleet. With over 2,800 employer customers, we’re recognised as the Car Benefit Experts — offering deep experience, compliant scheme management and a driver experience built on trust, clarity and support.
Kontaktopplysninger
Hatters Lane, WD18 8YF, Watford, Storbritannia
- 0333 400 1010
- hello@tuskerdirect.com
- tuskercars.com
4,5
Enestående
11k anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Tusker
Good Morning
I am sorry to read that you have not been communicated to.
I have looked at your account and can see that you placed the order on Friday 17th April and we emailed on that day and on the Tuesday 21st asking you to confirm the order. Since then I can see that you have been communicated to on 23rd and 28th April and 4th May with the progress of your order.
All order updates are also displayed on your driver portal.
If you feel that there should be more communication during the order phase, which does rely on information from the dealership and from your account, waiting for your employer to approve the order. please do let us know so that we can improve our communication processes moving forward
Kind Regards
Driver Satisfaction Team
Svar fra Tusker
We appreciate you sharing your experience with us. We are happy to hear that you received great service with a quick response time!
Kind Regards,
The Driver Satisfaction Team
Thank you Alfie
My experience with Tusker was, let’s say, a bit of a rollercoaster, and not always the fun kind where you get a photo at the end!
However, what could have been a frustrating experience was completely turned around by the kindness of one outstanding member of staff, Alfie Paxton.
Alfie didn’t just “handle” the situation, he took ownership of it in a way that’s increasingly rare. He spent a huge amount of time working through the issues with me and keeping me updated. At times it genuinely felt like he cared more about resolving the problem than I did, which is both impressive and slightly humbling.
What really stood out was how approachable and friendly he was throughout. Even when things weren’t straightforward, Alfie remained calm, understanding, and perhaps most importantly, human! There were no “scripted”responses, no brushing things off, just genuine effort and clear communication. He also went well above and beyond what I’d expect, following up proactively and making sure everything was properly sorted.
By the end of it all, what started as a frustrating experience turned into a genuinely positive one and that’s entirely down to the efforts of Alfie!
Myself and Tusker may have experienced a few bumps in the road together but having someone like Alfie on the team makes a world of difference. He’s a real asset to the company, and I’m incredibly grateful for the time, effort, and patience he put into helping me.
30. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tusker
Hello Neal
Thank you for your lovely review. I certainly have been aware of your issue for the last few months and the hard work that Alfie has put in to help resolve your issue. I will make sure that in my next catch up with him that I pass on your review.
Once again thank you for such a nice review.
Kind Regards
Tim Gregory
Team Lead - Driver Satisfaction
Thias really got things moving for us
We thought things would move automatically and went and sold our car as soon as we'd placed the order online. Hadn't heard anything for a week so called up. Thias carefully explained the process and managed my expectations. Given our situation, she sorted everything out very quickly, and, fingers crossed I should have my car in a couple of weeks.
1. mai 2026
Svar fra Tusker
We appreciate you bringing this to our attention. We're sorry things didn't initially go as smoothly as expected and that the order process caused some challenges. We're glad the explanation helped clarify things, and we're working to get your car to you quickly.
Kind Regards,
The Driver Satisfaction Team
Going above and beyond
My fiance is heavily pregnant and the guys at Tusker have happily expedited my order so I can ensure I have stock gap car in place when my personal goes shortly. thank you so much.
1. mai 2026
Svar fra Tusker
We're so happy we could assist you during this important time. We appreciate you letting us know that our team was able to provide the support you needed to prepare for your growing family. Thank you for your feedback!
Kind Regards,
The Driver Satisfaction Team
So easy to use.
1. mai 2026
Svar fra Tusker
We're happy to hear that you found our product easy to use; we appreciate your feedback!
Kind Regards,
The Driver Satisfaction Team
Svar fra Tusker
We're happy to hear that our website is easy to use. Thank you for your positive feedback; we appreciate it.
Kind Regards,
The Driver Satisfaction Team
A very good service
A very good service, however, communications was a bit haphazard. An example is, I was informed that vehicle had been confirmed as a Total Loss (via email) and when I called the assessing garage to confirm when I could drop off the spare key, they did not know the total loss had been agreed.
28. april 2026
Svar fra Tusker
We appreciate your feedback. We're glad the service was good overall. We're sorry to hear about the communication issues regarding the total loss confirmation and the garage's awareness. We will review our communication process to prevent this in the future.
Kind Regards,
The Driver Satisfaction Team
Svar fra Tusker
We appreciate you taking the time to leave feedback. We're so glad you found our service fast and of high quality!
Kind Regards,
The Driver Satisfaction Team
Very good service
Very good service, very quick and efficient with lots of emails to keep me informed of every step which i really appreciated, thank you
30. april 2026
Svar fra Tusker
We're happy to hear you received very good service! We appreciate your feedback regarding our quick and efficient process and the informative emails you received every step of the way.
Kind Regards,
The Driver Satisfaction Team
Svar fra Tusker
We're happy to hear that your order was delivered quickly and that you were kept informed throughout the process. Thank you for your positive feedback!
Kind Regards,
The Driver Satisfaction Team
Been with Tusker for nearly 6 years and…
Been with Tusker for nearly 6 years and I can’t fault them. Great company with amazing team members .
28. april 2026
Svar fra Tusker
We appreciate your long-term loyalty and are so glad to hear you've had such a positive experience with our team over the past six years! Thank you for your amazing feedback.
Kind Regards,
The Driver Satisfaction Team
Helpful Tusker employee at the end of…
Helpful Tusker employee at the end of the phone who patiently answered all my questions.
28. april 2026
Svar fra Tusker
We're happy to hear that our employee was helpful and patiently answered all of your questions. We appreciate you taking the time to share your positive experience!
Kind Regards,
The Driver Satisfaction Team
Svar fra Tusker
We appreciate you sharing your positive experience! We are so happy to hear that you think our team is the best and that you received good service.
Kind Regards,
The Driver Satisfaction Team
Almost too easy!
really easy ordering process, and so far so good. Should receive the vehicle in June, and can only say positive things about my experience
27. april 2026
Svar fra Tusker
We appreciate your positive feedback on the easy ordering process. We are so glad to hear about your positive experience and hope you enjoy your vehicle in June.
Kind Regards,
The Driver Satisfaction Team
Excellent customer service!
Tarek was superb! He helped me get through the screens to order my new vehicle quickly, easily and calmly, and before I knew it, it was all done ( with an address update added as well!)
Excellent customer service
30. april 2026
Svar fra Tusker
We're happy to hear the ordering process for your new vehicle was quick and easy! It's great that the address update was added as well. We appreciate your positive feedback regarding the customer service.
Kind Regards,
The Driver Satisfaction Team
Great customer service to go with a new car
Overall I've always had a great service from Tusker. I was kept updated throughout the order phase and more recently the customer service team has been great. I had a few details to update and some general questions about servicing etc. and the team member I spoke to, Charlotte, was amazing, really helpful and polite and resolved all of my queries and requests very quickly.
30. april 2026
Svar fra Tusker
We're happy to hear that you've consistently received great service from us. It's wonderful to know that you were well-informed during the order phase and that our customer service team met your needs recently. We appreciate your positive feedback regarding the team member who assisted you!
Kind Regards,
The Driver Satisfaction Team
Had a problem was sorted straight away
27. april 2026
Svar fra Tusker
We're happy to hear that we resolved the issue quickly. Thank you for your positive feedback; we appreciate it very much.
Kind Regards,
The Driver Satisfaction Team
Tusker customer service
I had the best experience with Tusker customer service team!
I needed an edit to my contract adding a new driver and the team pulled out all the stops and got this sorted well within the timeframe! Just in time for the weekend where I needed the additional driver to help driving!
They completed my request within 4 days! Super quick for a request that had to go through the insurance company and work!
Special thanks and shout out to Shauna, Chloe and Marcia thank you so so much! You are all stars!
I would highly recommend them!!
30. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tusker
We're happy to hear that our team provided you with a great experience! We appreciate you highlighting the swiftness of the service you received. The team is thrilled to know they helped get everything sorted so quickly. Thank you for your recommendation!
Kind Regards,
The Driver Satisfaction Team
Incorrect Lead Time
The lead time shown on the website was not even remotely close to the lead time communicated to me, once the order was placed with the vendor.
I was told 11 weeks of lead time before entering into an agreement but it was updated to 21 weeks once I placed the roader.
I understand there is a caveat to say "lead time" can change in reality but surely this big a difference should be communicated before hand.
20. april 2026
Svar fra Tusker
Good Morning
Thank you for your comments. We can see that your order was placed on 16/04/2026 and that the lead time on this vehicle is scheduled for delivery at the end of August 2026.
Tusker rely on manufacturing data to advise of projected lead times when advising drivers however we also do advise in our documentation that lead times are estimated and will only be confirmed once a vehicle order has been placed with the dealership.
We are sorry to read that you are disappointed with the approximate 19 week lead time on the vehicle and if you would like to look at vehicles with a quicker lead time you are welcome to contact the team and look at our extensive range of stock and arriving soon vehicles.
Regards
Driver Satisfaction Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.