very straight forward, easy to use sight. Would appreciate informaiton on how/where to be able to go and look at cars before making a decision on which one to buy. I went to different dealerships,... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Naomi was approachable, confident , knowledgeable and considerate. She was easy to talk to and relatable. I trusted her immediately. She listened ad answered all my questions, speaking with conviction... Vis mer
Selskapet har svart
I made contact with Tusker and asked about changing main driver over to my wife as it was not clear when I placed my order. Also checked about placing private reg plate on the new car. The person who... Vis mer
Great comms from the outset. Good level of detail and the website is full of really useful guides, FAQs etc. Order process is simple. I look forward to receiving my vehicle and a continued excellent c... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Hi, we’re Tusker — and we’re on a mission to help everyone drive a better, cleaner car. Through our salary sacrifice scheme, we provide an affordable and tax efficient way for employees to enjoy a brand new, fully insured and maintained car, with a fixed monthly amount taken from their gross salary. Since 2008, we’ve supported more than 100,000 drivers in making the switch to cleaner motoring. Our focus has always been on reducing environmental impact while making new, reliable and low emission cars accessible to as many people as possible. Today, we’re proud to run the UK’s largest salary sacrifice car benefit scheme, with the lowest average CO₂ emissions of any FN50 fleet. With over 2,800 employer customers, we’re recognised as the Car Benefit Experts — offering deep experience, compliant scheme management and a driver experience built on trust, clarity and support.
Kontaktopplysninger
Hatters Lane, WD18 8YF, Watford, Storbritannia
- 0333 400 1010
- hello@tuskerdirect.com
- tuskercars.com
4,5
Enestående
11k anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
very easy and simple to use
very easy and simple to use, lots of choice and great cars and colours to choose from
4. mai 2026
Svar fra Tusker
We're happy our service was simple for you, with a great selection of cars and colors. It's great to know you had a positive experience. Thanks for the feedback!
Kind Regards,
The Driver Satisfaction Team
The Bott is a nightmare, but Bushra was awesome
Once I got to speak to a person it was amazing Bushra was so helpful and did all that I needed without any fuss.
One star lost as it took me days to try and get through with the automated bot, that I ended up using a line that I knew would be answered - The cancellations line. Unfortunately they can't get me into the app which is the main thing I needed, as this is controlled by Vivup, and their automated bott is worse, however thankfully due to the amazing patience of Bushra I now have the numbers needed to get an actual person......
29. april 2026
Svar fra Tusker
We appreciate your feedback. We are sorry you experienced difficulties navigating our automated system and accessing the app. We're happy to hear that our team member was helpful. We'll review our processes to improve accessibility. Thank you for your patience.
Kind Regards,
The Driver Satisfaction Team
It's early days but up to now I have no…
It's early days but up to now I have no problem using Tusker, the service has been great!
4. mai 2026
Svar fra Tusker
We appreciate you taking the time to share your positive initial experience! It is great to hear that our service has met your expectations thus far. Thank you!
Kind Regards,
The Driver Satisfaction Team
I wanted to make sure I place the order…
I wanted to make sure I place the order correctly. One of your staff helped me place the order over the phone and was very helpfull.
4. mai 2026
Svar fra Tusker
We're happy to hear that our staff was helpful in placing your order over the phone. We appreciate you taking the time to share your positive experience!
Kind Regards,
The Driver Satisfaction Team
I had to chase up after placing the…
I had to chase up after placing the order, and that was after I was promised a call back. Although the process does feel fairly smooth.
1. mai 2026
Svar fra Tusker
We appreciate your feedback and are sorry for the follow-up issues you experienced after placing your order. We're glad the process felt smooth overall, and we'll review our communication to improve.
Kind Regards,
The Driver Satisfaction Team
Svar fra Tusker
We're happy to hear that you found our service easy to use and swift. Thank you for your positive feedback; we appreciate it.
Kind Regards,
The Driver Satisfaction Team
Svar fra Tusker
We're happy our platform was easy to use and the process was smooth. Thank you for your positive feedback; we appreciate it greatly.
Kind Regards,
The Driver Satisfaction Team
Very reasonable pricing
Very reasonable pricing, great customer service, and an easy order process!
27. april 2026
Svar fra Tusker
We appreciate you sharing your positive experience! We're happy to hear that you found our pricing reasonable and the order process easy, with great support. Thank you!
Kind Regards,
The Driver Satisfaction Team
Svar fra Tusker
Thank you for your kind review! We’re delighted to hear that you found our service prompt and efficient, this is exactly what we strive to deliver every time.
Kind Regards,
The Driver Satisfaction Team
Svar fra Tusker
We're happy to hear that our website is easy to use and reliable for you. Thank you for your positive feedback; we appreciate it.
Kind Regards,
The Driver Satisfaction Team
I like that the process is online
I like that the process is online.
I don’t like that from the moment I have selected a car I can no longer see the photos of it. I want to rebook at what I have selected but can’t.
3. mai 2026
Svar fra Tusker
Good afternoon,
We appreciate that you like the online process. We're sorry you can't see the car's photos after selection and want to rebook. We'll look into this to improve your experience. Thanks for your feedback.
Kind Regards,
The Driver Satisfaction Team
So far so good
So far so good, order process has been simple and quick with regular updates. Received a call from tusker following initial order. Very friendly and helpful.
Fingers crossed the rest of the process with tusker is as efficient .
29. april 2026
Svar fra Tusker
We're happy to hear that the order process has been simple and quick, with regular updates. It's great that you found the call following your initial order friendly and helpful. We appreciate your feedback and hope the rest of the process is as efficient.
Kind Regards,
The Driver Satisfaction Team
Svar fra Tusker
We're happy to hear that our services were easy and quick for you! We appreciate you acknowledging our commitment to keeping you updated.
Kind Regards,
The Driver Satisfaction Team
Very patient and professional…
Very patient and professional throughout, emails and company portal updates were prompt and clear.
29. april 2026
Svar fra Tusker
We're happy to learn that you felt supported by our patient and professional service. We appreciate your feedback regarding our prompt and clear updates!
Kind Regards,
The Driver Satisfaction Team
Svar fra Tusker
We appreciate you taking the time to leave us such a fantastic review! We're happy to hear our customer service and communications were great.
Kind Regards,
The Driver Satisfaction Team
Great response time
29. april 2026
Svar fra Tusker
Thank you for your fantastic feedback! We’re really pleased to hear you were happy with our response time. Providing quick and efficient support is something we really pride ourselves on, so it’s great to know we met your expectations.
Kind Regards,
The Driver Satisfaction Team
Svar fra Tusker
We appreciate you taking the time to leave us feedback. We are happy the processes have been clear and easy to deal with for you so far.
Kind Regards,
The Driver Satisfaction Team
Svar fra Tusker
Good Morning
I am sorry to read that you have not been communicated to.
I have looked at your account and can see that you placed the order on Friday 17th April and we emailed on that day and on the Tuesday 21st asking you to confirm the order. Since then I can see that you have been communicated to on 23rd and 28th April and 4th May with the progress of your order.
All order updates are also displayed on your driver portal.
If you feel that there should be more communication during the order phase, which does rely on information from the dealership and from your account, waiting for your employer to approve the order. please do let us know so that we can improve our communication processes moving forward
Kind Regards
Driver Satisfaction Team
Svar fra Tusker
We appreciate you sharing your experience with us. We are happy to hear that you received great service with a quick response time!
Kind Regards,
The Driver Satisfaction Team
Thank you Alfie
My experience with Tusker was, let’s say, a bit of a rollercoaster, and not always the fun kind where you get a photo at the end!
However, what could have been a frustrating experience was completely turned around by the kindness of one outstanding member of staff, Alfie Paxton.
Alfie didn’t just “handle” the situation, he took ownership of it in a way that’s increasingly rare. He spent a huge amount of time working through the issues with me and keeping me updated. At times it genuinely felt like he cared more about resolving the problem than I did, which is both impressive and slightly humbling.
What really stood out was how approachable and friendly he was throughout. Even when things weren’t straightforward, Alfie remained calm, understanding, and perhaps most importantly, human! There were no “scripted”responses, no brushing things off, just genuine effort and clear communication. He also went well above and beyond what I’d expect, following up proactively and making sure everything was properly sorted.
By the end of it all, what started as a frustrating experience turned into a genuinely positive one and that’s entirely down to the efforts of Alfie!
Myself and Tusker may have experienced a few bumps in the road together but having someone like Alfie on the team makes a world of difference. He’s a real asset to the company, and I’m incredibly grateful for the time, effort, and patience he put into helping me.
30. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tusker
Hello Neal
Thank you for your lovely review. I certainly have been aware of your issue for the last few months and the hard work that Alfie has put in to help resolve your issue. I will make sure that in my next catch up with him that I pass on your review.
Once again thank you for such a nice review.
Kind Regards
Tim Gregory
Team Lead - Driver Satisfaction
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.