TSC (The Shopping Channel) Anmeldelser 374

I ordered a pair of moccasins during the Canada Post strike, being assured by TSC that other delivery systems would be used. My order was placed on Dec. 4th. It is currently Dec. 13, and when I visit their glitchy website, all I am told is that my item (a Christmas gift) is backordered. Backordered? What does that even mean? Is my order being held hostage in the Canada Post ground-to-a-halt system? I can't wait on the phone indefinitely to be disrespected by one of their alleged customer service reps. On a side note: I have checked the stay signed in box at the TSC website to no avail. Really Rogers? Do you not have a qualified IT team to make your customers' experiences user friendly? Earth to TSC: join the 21st century!

the same day I placed 3 orders for over 800.00 . I noticed when placing the 3rd one that I missed out on the discount. I called to have it applied on the first and second orders and their ignorant, unprofessional , none customer service oriented supervisor declined them. I requested to have all 3 orders cancelled and was told for the first 2 it was too late . Therefore only the 3rd one was, I mentioned that I will boycotted TSC and nerver order from them again. Therefore the following day got 2 emails from them offering a 10 and 15% discount one the next 2 separate order. I can tell that I politely write back telling them to shove way up their discounts where the sun doesn’t shine . Today , again, 2 more email requesting to fill out a survey . I can tell you that my review was bad and comments were the same in addition of repeating myself that this female supervisor should be demoted .

Been weeks waiting for my package. COSTUMER SERVICE BARELY SPEAKS OR UNDERSTANDS ENGLISH

Would not order again. No update on product despite weeks waiting…. This company will eventually go out of business with this service.

This organization needs to understand their business it is shopping for items and not security, intelligence, spy agency, or double agents check point.
You are forced to have an account, super complex password. One time in your life ,shopping there, it is the privilege,lavishly, calmly, relaxing, incredible easy, quite human choice of being “ a visitor” a simple buyer , a human, but this one time ends in creating an account, a trap, password and such. Next visit if you dare to forget your password, you know one of a 890 you need to have on this planet,do not be shmuck to try visitor, again, no, as the TSC intelligence service sees your email address from your any device and computer says NO. So in shame, you crawl under returning shopper, must use your email address and beg for “forgot my password “ , and they, their intelligence service, send you an email, to your email address with steps to change your password, multiple conditions, printed in red, about 8 , twice, mostly doesn’t work if you are human and use your imagination for a new password, no you need to use theirs, their intelligence service, special combination, ok twice, and surprisingly computer says NO, again, in red print “your information it is not accurate” ,so after hour and a half and symptoms of heart attack I had to cheat, you know counterintelligence, double agent, and I opted for visitor, again, unheard , unbelievable,breakthrough, and used a stranger email address to allow me to buy, from them, two hours, with my money, on my credit card, shipped to my address a must precious present for my wife, …… now this is undoubtedly true love.
TSC ask your intelligence service how many shoppers you loose per year on this account matter, unfortunately they can not tell as they count only the successful breakthroughs
On the shortcut for fast service you may use to call them to buy, make sure you don’t use a rotary phone or one with blocked caller ID , they will not answer on these, you know their intelligence service are also in phone business

I ordered a ring early during the Black Friday sale. The website has assurances that the strike will not affect delivery but my UPS tracking # says the ring has been delivered in the US and TSC customer service says there are no agents available to talk to me. I have no idea where my ring is, when or if it will be coming.

Worst company I have ever dealt with. Ordered 2 Christian Dior Advent calanders at the end of Sept. They messed up. After numerous emails they said for me to reorder and it would take 25-30 days. We are now at 21 days and I don't think they have even packed the order and have asked me to be patient. They must be joking. They are either a scam or absolutely incompetent. Stay away from this lot and I have given up on ever seeing my package

Customers be aware! I recently made an order of a pot set. I was supposed to receive it within about five days when I check it says it’s in the warehouse. I was unable to get any more information so I phoned today. The explanation I was given is that the item is coming from an outside seller and they use Canada Post. They are on strike I say yes I am aware says the rep. The message TSC is giving customers is that you shouldn’t worry they are using other methods for delivery. There was absolutely no mention online when I made the purchase that this is from an outside seller. It simply says it’s in stock. in fact if I go to make the same purchase today, it says I’m going to have it shipped within a few days. The customer Service rep was not helpful at all nor was she apologetic. When I asked to cancel the order then because I would have to purchase it somewhere else that was not using Canada Post for delivery as they are on strike. I was told that my order could not be cancelled because the seller has my item in stock. It made no sense at all. They have my item in stock but they won’t ship it to me using another method? I asked to speak to a manager and I was told that everyone was busy and someone would phone me back. I have received no phone call back. So I’m offering a warning that if you’re planning on making a purchase and expecting to get it prior to Christmas, you might be cautious if you’re dealing with TSC. When I mentioned to the customer service representative that perhaps they should be telling people when they make their order that this is what’s happening. Her response was well you made this order online we were not speaking to you. I explained that I knew that I made the order online however, there was nothing stopping them from putting a warning explaining to the customers that if they’re purchasing this from an outside seller, which by the way there is absolutely no mention anywhere when placing the order. You will not be receiving it if the outside seller uses Canada Post. Basically they are taking your money with no intention to send you the purchase. I don’t even think it should be legal for them to be offering those items for sale if they are not planning on shipping them to you. The best I got was when I finally received the item whenever that may be, I can return it. Free of charge. Wow great customer service.! BEWARE

I should have known by now that anything owned by Roger's would result in a negative experience, and it has.

I just tried to buy something and asked to put in card code and 4 different credit cards and each say code is not the proper code. As much as I wanted the outfit will not purchase because all the cards I used are in to date.

Takes a month to receive the product! The Black Friday sales are not sales people. I priced matched a gaming PC at Best Buy and Best Buy was $600 less then TSC. Seems like a scam as that is not a deal. Do your homework!

Customer service is terrible even if you get to speak to an agent there is nothing they can or will do. I will never ever again buy anything from TSC. Ever ! The customer service director should be fired immediately. Your whole system is design to exhaust and frustrate your customers. Over 45 minutes to wait for a live chat rep absolutely not a reasonable amount of time.

I ordered a ring on November 13. I was aware of the pending Canada Postal Strike, but their website said not to worry, that they were using alternative methods to guarantee people would receive their orders. Now two weeks later they are telling me my order is being held at customs due to the Canada Post strike. I asked to cancel the order then and they said I can't cancel an order that I haven't received. So now I am stuck paying for a ring that I don't have and all she could offer at Customer Service was "I'm sorry".

Thank you TSC- for great, fantastic pieces, housewares, beauty products, with outstanding purchase prices, and being networked, connected with FED EX Canada, Purolator and Canada post- to deliver my purchases hassle free. My families are TSC devotees.. thanks to every TSC employee for quality service

After going online and updating my account, I ordered an expensive item - over $300. I paid for the item and waited for updates. When I got the shipping update, I noticed that they had shipped it to an address that I have not lived at in 15 years. We had a terrible time trying to correct this, with the language barrier, the complete disinterest,and dealing with one woman telling me her life story and then screaming at me and hanging up on me. Whoa! We finally had to contact the delivery service to get updated information, then TSC one more time. And this time we got someone that actually helped. Regardless, I will be closing my account at TSC and will never deal with them again.

Ordered the 9 November, package received the 12 November!

I ordered a Xmas gift from TSC but now I regret it. Once I ordered it the money was taken from my bank account. So far so good. The next day the same amount was removed from my bank account. When I called TSC customer service I was told this was their policy . Once the product was delivered one amount would be deposited backinto the bank (3-5). When I disagreed with this policy they tried to blame the bank. Called the bank and they stated that they could not do it unless TSC requested it. Called the TSC supervisor and was given the same story. Because of their actions it left by bank account short for my car payment . I believe it is illegal to remove money from a customers account without permission. Will never order again.

My order was shipped the next day and arrived early. The reviews I read here worried me but I am very happy with my order and the service. Package arrived early and my coat is perfect! The price was amazing as well. Great experience!

I ordered an expensive designer bag from TSC on October 3.The bag was from a third party Queen Bee. The order was not processed byTSC until October 11, eight days later. I’m told I’ll receive my $4K bag probably by Oct 31. I am not happy about this. I’ve yet to see if the item will meet my expectations.

I LOVE TSC. The ability to make payments on a wide variety of items makes it easier to get something if I need it but can't pay 100% upfront. The customer service is also top notch.