TSC (The Shopping Channel) Anmeldelser 374

This is my second experience with customer service and a late order. I will never order from them again. Nor do I recommend anybody else. I mistakenly thought I would give them a second chance. It just seemed like such a good deal. I thought I would try again. Big mistake! I ordered a mattress from them and was told it was in stock and would be here within a week. After it was supposed to be here with no communication from them. I looked at my order only to see it is back ordered. When reaching out to them even after explaining, my son is now sleeping on the couch because we were expecting a mattress and we sold his other one. They don't offer anything. No discount. No, I'm sorry you're going through this. We will reach out to the mattress company. Nothing, but please be patient. It is Endy mattress, and I have also reached out to them. As according to TSC, it is because of them that the order is behind as they did not receive their shipment. Hopefully, they will be a little more helpful than TSC.

The absolute worst company to deal with for orders. The clothes is poor quality for the most part, the sizes are not in sync. The most frustrating and ridiculous part is the return, where they charge a fee per item to return, which they do not publish and that you have to go through 10 automated inquiries before you reach a person to assist, and most of the time the people you speak to are completely incapable of helping. Management calls back when you escalate...sometimes, and then they are full of excuses... SAVE yourself...don't bother!

Do not purchase anything from tsc as they are now contracting venders from scam companies that will not refund your purchases of inferior cheap Chinese merchandise. Or they make you return your item to china at your own cost i have been a loyal customer for many years but will never deal with tsc again. Too risky.

Do not buy anything from them at all. You never receive it and you get to use China post tracking that slowly has it coming to you and then says it has been delivered. This is a scam and should be avoided at all costs. Look at my tracking number on China post tracking AM462134825CN and it says delivered....crap

I placed an order at Gettysburg PA store went all the way into Gettysburg to pickup my order to be told I had to go to Hanover PA to pick it up. I don't have the gas money to be running all over the place to pick up what I need. They refused to give me the things I ordered at Gettysburg. I thought TSC stores were all the same. You have lost my business. I was a loyal customer and I will now go to the Rural King for my animal supplies.

on August13-2024, I was treated very disrespectful, yelled at ,and rudely talked too. It was by two of your phone reps taking phone orders. Because of them I will never shop with TSC again. Also cancelling all automatic deliveries. Everyone loses except the two women Constance Machado

Also double charged for shipping after returning items. Out 27.00. Disgusting policy in my opinion.

I was a long-time customer, and for the most part, satisfied with the service. But something has happened recently, not sure what, but their computer issues are beyond belief. I had a very annoying experience with a so-called 'customer service' person, who was beyond obnoxious, and it just got worse. I will never again order from TSC. They've gone form being convenient and easy to deal with to rude, uncaring and impossibly expensive in the long run. Don't waste your time and money.

The shopping network changed its business model. It is no longer a positive experience to purchase from TSC or to make arrangements to return an item.
Going forward, I would never buy anything from TSC, I don't recommend it to anyone.

I will never come back to this shopping mall. Actually, I shouldn't purchased any when I realized that the shipping fee was not free no matter how much I spent, as well as the shipping fee for returning the items. Qualities of products are so so poor and I ended up losing $26 for nothing because I paid the shipping for both directions. The items look so different with the images on their website. Such a terrible and not reliable shopping mall. DO NOT BUY ANYTHING FROM THERE. IT IS NOT WORTH TRYING IT.

I bought an $1700 diamond ring that lasted 5 months when the entire top tier with 12 diamonds broke off. They said too bad, so sad, come again, smiley face.

NEVER EVER BUY FROM THE SHOPPING CHANNEL.

I'M CONSIDERING A CLASS ACTION SUIT FOR THESE HIGH END PRODUCTS THAT ARE FAKE OR GARBAGE.

PLEASE POST IF YOU HAVE SIMILAR PROBLEMS

The wait was average long at CS, my patience was rewarded, in less than 3 minutes my order was cancelled and refunded; I had made a double order by mistake. So koodos for efficiency and professional and friendly service.

I don't know who you are or what company but how dare you try and take £455 from my card. I've never used you so where did you get my card details from. My bank has been informed

The manger is great very good hospitality and the team was fast and nice smoothies was great I love this tropical smoothie.the manager Chris was so friendly and his smile was so genuine.

Love the crew working here and love the management. Especially Chris he loves to help out whenever he can on the line whenever he's available. He solely made my time working here as easy as can be and accommodating any problems I have had even unrelated to work

Their food was delish and the employees were super accommodating and helpful.

They were fast paste , and the general manager was very kind and made sure my order was perfect

I watched all the videos and even called the manufacturer about the arctic air conditioner from
de longhi, was so looking forward to the cool air in my apartment, started to unpack it and started to put the pieces into the window but this was not for a sliding window and yet as stated I watched the video which stated it would fit al sliding and even opening window but no attachment for this, I thought ok I can make it fit with an added hole in the one piece of plastic provided. So tried the hose in the fittings but realized the hose was only 4 feet in length, my window is 4 feet 5 inches off the floor so would never work.
I repackaged and called tsc, they sent me a label by email and I had to call Purolator, on hold for 30 mins at a time eventually got someone who could help and they past me through to another area where I was put on hold again this was Tuesday long story short the item was finally picked up on Friday and now have been charged $25 for shipping!

Their app is the worst! I spend over an hour every month trying to order for pick up online. I end up calling and they assure me it’s fixed this time (never is). Says delivery address is invalid. Won’t take any payment method because of this. I would not give them a penny of my money if there was ANY other store available! Now off to store to lug all these bags through the damn store.

In April 2024, I purchased Beekman 1802 skin care products from TSC. They were working well for my skin so I placed a total of 5 orders. A few weeks after beginning use of these products, I developed a skin allergy to most of the face care items.

On April 23, I initiated a return for 4 of the 5 orders on the website and called an agent to ask if I could return the products in 1 package (as to save on shipping costs for 4 separate return packages). Initially, the agent advised me that I could send everything back in 1 package but after double checking, she came back and told me that I could NOT do this. I thanked her and prepared my 4 return packages.

On April 25, there was a technical issue with the website and I could not view my orders. I called TSC to resolve the issue and asked again if I really had to send all 4 packages back separately. This time, the agent told me that it would be perfectly fine to put all products from those 4 orders into one return package. He gave me a code to give to the postal agent so they could print the return label. Assuming the first agent I had spoken with had been right the first time, I followed the second agent's instructions.

I heard nothing for about a month, so reached out to TSC via email. They stopped responding via email after May 26 without a resolution.

On June 10, I called TSC and was informed I would be receiving a refund for only 1 of the 4 orders I had returned. I told them this was unacceptable since it was a mistake on their part and requested my case be escalated. I was told I would receive a call back from an agent in 2-3 business days. I received no call.

On June 14, I called TSC and was informed the escalation team listened to recordings and determined I did not follow instructions and there would be no refund. I asked to be escalated and was immediately transferred to a resolution officer. They said there was nothing they could do about it. After pushing, they said they would forward the info to the agent that closed the case. Based on the history here, I can only assume I will never hear from them again.

Incredible that a company owned by Rogers (a $20 billion corporation) refuses to refund my $304.96.