TSB Anmeldelser 

We had a problem with our bank account and a member of staff Toni Antonia was very helpful with sorting it out and also got blue tooth on to my phone to my hearing aids which has been very helpful thank you it was at the TSB Cameron Toll branch

Thank you Jane.

Jane Gallery from TSB in Witney is extremely helpful and patient in explaining everything. Witney branch of TSB is lucky to have her.

Jack Mastin is a credit to the TSB hub in Sheerness. Knowledgeable, polite and very helpful. He sorted our queries and concerns in one visit.

I was seen by a lovely lady called muskan she was very informative and very friendly

I had a query on a direct debit and phoned the "customer services" after waiting 36 mins going through a automated system designed to not work for you I spoke to a person who could not help me they directed me to the department that "could" assuring me that it was a direct line after waiting a further 20 mins the line went dead.

I then went to the Perth branch within minutes the person I spoke to was able to explain the direct debit and then further helped me with my accounts to get better interest excellent service personable and understanding.

Automated systems are a dehumanizing sickness in our society if it was not for the outstanding human service from a actual person in branch I would withdraw my business from TSB. I know these dehumanizing systems are the way were being pushed though it will though come at a big cost for us all as people forget how to treat and speak to each other and these systems do not know how to help people as the person who eventually answered the phone did not know her business in any way and was useless.

Thank you to the PEOPLE in branch in Perth you are outstanding know your business with excellent professionalism and customer service as opposed to the automated system so called "customer services" which is just terrible. If it was not for the excellent staff in the Perth branch TSB would not have my custom today.

My review is on mortgages. I have to say TSB has been fantastic through this. I am new to game and found them really helpful.

First appointment is a phone call and after that it's on Microsoft Teams (Which once app is downloaded) is easy to use.

They have made the process so simple and have been very patient.

You gain a named person whos incharge of sorting the contract.

Friendly service throughout!

Really pleased!

I had a issue with my bank card on friday I phone up sat very very helpful with sorting me with new card very very customer service in helping with the issues

Exceptionally professional, Katherine Jarvis at the High Wycombe branch never fails to provide an outstanding service for me. Since the loss of my husband I had to navigate tons of difficulties but Katherine helped me and put herself up front to sort all of my many problems, including today with a large transference from a business account to the Administrators everything went smoothly thanks to her. I hope this branch never closes because it will be a real pity, branches offer a service that online cannot and professionals like Katherine are real assets for them.

Appalling, after many years they have now started to block my credit card every time I use it. Customer 'service' reply was in effect 'tough shit' so moved my acccounts after 12 years of poor service to chase. Should have moved earlier

Yesterday in ipswich TSB bank , I had an issue about balance transfer with the other company.
The person who helped me is Ellise .
The reason I’m stick with TSB bank customer service and staffs are always amazing.
Thank you Ellise

I had an appointment at Stowmarket branch with Helen Mason to deal with LPA arrangement on behalf of a friend.
Helen was very knowledgeable and her friendly helpful
manner greatly helped to make the whole process much easier than I was anticipating.
Really top quality service and a great ambassador for TSB.

I have banked with TSB for many years, have a current account and 2 savings accounts and do all my banking online. Today I tried to pay a bill by bank transfer, which I have done many times before. The payment was declined and I was locked out of my account. I spent over an hour on the phone being interrogated and was eventually allowed access to my account, but they refuse to allow me to pay this bill. There is ample money in the account to cover it.They say I will have to find another way to pay it. How? My plumber wants his money now. I asked to make a complaint and am told it will take 15 days to resolve. I am outraged. How dare they hang on to my money. Am now looking to close my accounts and go elsewher.

I wish I could give less than one star.
The credit card is a joke!
Every time you buy from a new merchant they block it and you have to call them to unblock it, like asking your parents for permission.
Avoid at all costs

I never go i to the branch, but needed to speak to someone.
Azair Aziz was the person I spoke to.
He was very helpful and sorted the problem out for me. So thank you once again Azair.

This was TSB East Street

A huge thank you to Claire Gazey (TSB) for her help with on line banking and my father’s LPA.
Up until Claire became involved in the process it had taken me months to get a sensible answer out of TSB, being told that the only way I could proceed was to go into a branch for a face to face appointment…6 hour round trip on public transport to my nearest branch…no thank you!
Claire was truly amazing and, after one zoom call, got the ball rolling. So today, after just a couple of weeks, I can help Dad manage his account even though we are 130 miles apart.
There’s a lesson to be learned here. If you close all your branches then adapt.
I would suggest a complete overhaul with regard to how you handle the Power of Attorney process, have more people like Claire making life simple and customers happy.

Business bank account was closed by TSB as they couldn't contact me for some information. No request for information was given on the app or warning that my account was to be closed was given on the app. I don't give personal information over the telephone for security & assume they were contacting me for marketing as no changes were needed on my account. To top it off TSB has £93,000 of my money & I will need to wait for 5 working days for them to process a transfer to my new account. I can word politely how livid I am with this shower, they have left me with no money to live of conduct my business until it has been sorted. There is zero empathy from the customer support team, you will just get the message that they are following their process.

On my third visit to TSB of trying to update my address and reset my internet banking I dealt with a friendly,helpful and efficient lady named Kalpna.From my second visit Kalpna told me exactly what documents to bring with me which customer service and other staff in the branch failed to do.She then booked me an appointment for the very next day without me asking.From my other visits having to travel to the branch other members of staff at Harrow Branch were not efficient like Kalpna.My appointment was successful and resolved quickly.Its disappointing that I was told to bring in documents that were not sufficient when I got to the branch.I left the bank feeling relieved on the occasions i was dealing with Kalpna.Kalpna also understood that I was unhappy with my unsuccessful other visits and numerous telephone calls to customer services and compensated my time and travel.I highly recommend Kalpna compared to others in this branch of TSB.

I had an appointment with Saira on Tuesday 14th July . She updated my ISA , finding me the right product for my needs . She also gave me a quote for home insurance . Saira was warm , friendly and professional . An asset to the company . Thank you Saira !

Absolutely appalling customer experience. The bank statements are unclear, billing dates are confusing, transaction updates are painfully slow, and it is virtually impossible to speak to a real person for support. The credit card statements are equally difficult to understand.
Overall, the lack of transparency and customer service has been extremely frustrating. I would not recommend this provider based on my experience.

The staff at TSB High Wycombe ( Katherine and Bhavini) were exceptionally when I phoned and then visited the branch on 17th July.
They were both very helpful and knowledgeable and especially patient with my limited IT skills.