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There is a card payment, taken from my bank account, via my debit card.
I am unable too stop this reoccurring and neither are the bank. The first payment was refunded. I am awaiting a refund on the 2nd, which occurred 29.06.2026.
I am unable stop this person S P LOUMA from extracting again. Cant stop ot on the regular payments section on the banking up.
Not good enough!!

Warwick William Heslop.

Absolutely disgusting experience with TSB and their pathetic mortgage complaints team. AVOID AT ALL COSTS.

Accepted no accountability on their part for taking on a mortgage with them that was clearly not documented correctly with a prospective move abroad on the horizon. Provided absolutely ZERO flexibility to try to find a solution that might work for both parties.

Blamed the broker for bad advice, despite every single piece of documentation for the mortgage being their own. I accept that the broker could and probably should have made us more aware that the Early Repayment Charge should apply but once again, every scenario outlined in relation to the early repayment charge wasn't down to moving overseas.

Hiding behind terms & conditions p17, section C, subsection 34(b) (to be clear i'm being facetious here but this was essentially the delivery from Frank in them mortgage complaints team) is to me a clear breach of the FCA principle of Treating Customers Fairly. Since the flat outright rejection to come to a mutually beneficial resolution and being told that there are no further steps that TSB is willing to take, I fully intend to register my complaint to the Financial Ombudsman and will be pushing for not only the entirety of this entirely egregious 5% (£21k) early repayment charge to be wiped but also for significant financial compensation in addition to this for the distress that TSB this has caused. Not only just in a time of significant upheaval as I navigate moving overseas but also TSB's insistence that the full 5% ERC (which 9 months into the mortgage is an outright lie anyway - if pro-rata'd it'd be 4.25%) rather than us having a conversation to reach a workable solution, caused my house sale to fall through, adding a huge amount of easily avoidable stress. This is squarely at the feet of TSB and I full intend to utilise every single legal mechanism at my disposal to fight for fairness, which so far has been in zero supply.

As someone that until recently had been an FCA regulated individual, I fully intend to utilise the full extent of my experience and knowledge to support this.

Frank (the final person I spoke to) who was both aggressive and condescending was surely a good illustration as to the culture within the business. 'Computer says no' responses to correspondence with the very people who keep the lights on within your business, is the exact reason why you have such an extensive list of 1* star reviews on Trustpilot. Personally, I cannot wait for these neobanks to grow large enough to offer mortgage products. They will eat these no name institutions that seem to have entirely forgotten that the only reason they exist is the customers that they serve.

I just wish to add a comment on how positive my visits have been recently to my local TSB bank at Gainsborough, Lincolnshire.
In June 2026 I visited my local TSB branch, and as usual was met by friendly helpful staff.
Upon doing my banking, one of the staff who i believe is called Andrew was very helpful and made me aware that my save well account was coming to an end. Andrew promptly and efficiently made arrangements for an appointment to be made for me to attend the bank at a suitable time and date in July to reorganise the account.
On 7th July 2026 I attended the branch where a very pleasant young lady called Holly Callou. Holly quickly set me a new save well account up for me and assisted me in adjusting the amounts contained within.
Due to an error on my part, I attended the same branch the following day as I needed to adjust the amounts before the new accounts commenced on the 10th July.
Again, I was greeted by Holly who quickly amended my mistake in a very prompt and proffessional manner.
I am an advocate for banking within local branches, and this task is made so much more easier and pleasant with helpful and efficient staff such as Andrew and Holly who are a credit to the branch. Continue the good work 👏

HELEN@STOWMARKET was very helpful and explained everything to me

Why are they so bad

Used to pay a lloyd bank approved supplier of home batteries in mid June

End of June they went into receivership

Told tsb the day after 1st july please chargeback from Lloyds

10 dats ago

Every day ask for same details when I give them date amount to effective home why etc etc the next dst they ask again… if you dint reply in axweek we drop the case …

So 6 times I’ve replied and each time I get same … give us details of we drop case

Been with tsb since part of Lloyds … last straw

PLEASE. Never use tsb CARD to pay for a large over £100 purchase . Even after AFTER I check Lloyds bank and trustpilot THAT EFFECTIVE HOME WAS TRUSTWORTHY I was conned and now I’m on my own

Waiting on the phone right now. was told a 5 min wait. this is now 25 minutes .

TSB you are not caring, You just want to make money.

did you know all that bullshit you talk on the automated answerphone is annoying. still waiting to be spoken to.

Recent fraudulent transactions via Google pay, google pay said contact your bank, TSB said not our problem. One transaction went through while I was at work with my phone in my hand, and my Google pay was behind a biometric login.

Everyone I spoke to seemed to be reading from a script, and then when my complaint was resolved a month later, the resolution letter had additional information which could have helped me recoup my money, had it been provided by the script-reading call handlers at the time! I feel the overseas call handlers lack critical thinking skills and the ability to understand nuance within a conversation. As such, they are unable to fully understand and help customers.

Such a disappointing and frustrating experience, I've since switched banks.
I should say that all the branch staff I've had contact with over the years have been fantastic.

Also not using Google pay anymore!

The colleagues at the Glasgow Hillhead branch should be the ones delivering customer service training to staff across all branches.

The team at the Glasgow Hillhead branch never make things seem more complicated than they are. They greet everyone with a smile, take the time to understand the issue properly, and work hard to resolve it. My sincere thanks go to the Branch Manager, Lesley, and every member of the team for consistently taking the time to investigate matters properly, explore all possible solutions, and provide helpful advice. Your professionalism and customer-first approach are greatly appreciated. Please keep up the excellent work.

Spoke to Steve in the Sunderland Branch. He was so supportive and patient with me while i was trying to get help with my current situation. Thanks to him i’m in a much better situation

Keeps rejecting my account switch over which they have no legal rights to do so

I needed to set up a standing order for my mums care home fees to be paid and phoned TSB for advice but was told without power of attorney it would not be possible to set this up unless I visited my local branch with her in person ,again with her disabilities and my local branch in Felixstowe closed down ,to get her to Ipswich was not possible. I rang the Ipswich branch and explained this to Emma who was really understanding and went out of her way to speak to her manager and they were able to organise this for me by post . I spoke to her today again just to confirm things were set up and again found her to be polite and professional and informative giving me the information needed .

Helen at the stowmarket branch of TSB was so helpful , clearly stating my options with my savings ,no pressure ,a very good experience, we need more Helen’s in this world

Superb service from Nicki, manager at TSB Swindon and her colleague Hannah. The phone line had given me incorrect information about the service I needed (CHAPS) being available on a Saturday. Nicki was so quick to find a solution and followed up with me on Monday morning. It could have been a wasted long journey to the branch but Nicki and Hannah resolved this.Im very grateful.

Having list my App over the weekend phoned TSB. what a carry press no 1 and so on when I finally got though to a person she said hold the line connect you yo help desk after a few minutes came back on press 1 and so on got through after a few minutes to a person from India speaking to fast had to ask him to speak slower hardly unstand him gave up in end. Went down to my local branch of TSB in Oldbury ready to close my accounts. But the Young lady there Sandie sorted it out back on and still with TSB. Thanks to Sandie.

Katherine Jarvis, their Money Confidence Expert at their High Wycombe branch is helpful and professional and is always a pleasure to deal with. She is extremely competent and knowledgeable. The experience on my latest visit was no exception. Brilliant customer service and a credit to her company.

My business account was closed because TSB had discontinued it(whatever that means) and they sent me a cheque for the balance of the account.
I then went on the lengthy process of getting a new business account and the cheque they sent expired-I have spoken to the bank twice and was assured it would be sorted out and it has not.
The branch told me to phone customer services and they told me to go back to the branch.
Am thoroughly unhappy with this banks treatment.

Using this bank drives me crazy—there are constant issues with the mobile app. Recently, a fraudster hacked into my account and purchased car insurance; the money vanished from my balance, and when I went to the bank, the staff didn't know what to do and just told me to wait. I can't make payments via PayPal or Klarna—the transactions get rejected—yet the thief has no trouble buying car insurance. On Monday, I’m opening an account with another bank and saying goodbye to this pathetic TSB; their customer service and quality of service are a joke.

Went to Romsey Branch and had most amazing experience with Neve Cashier ! She went above and beyond to help me with upgrading my account - she was knowledgeable and so smiley that I was reminded of what good banking service face to face feels like ! Neve is credit to TSB Romsey

Thank you so much to the TSB fraud squad. My Husband George and I are elderly and are really grateful to them. They stopped scammers taking our money. Thank you so much for helping us tc, Alison

I was phoned by Jane Galley, the money confidence expert who has helped me with setting up accounts before. It was time for updating an account. I recognise her voice each time so have every confidence no scam is occurring. I have found her help invaluable, trusting her knowledge and efficiency. I know too that she understands my circumstances.