Unfortunately my order ehich was placed end of Nov 2025 , was not delivered .Carrier didnt pick up the package. Waited long time but finally it was clear that it will not be shipped and I had to can... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
the customer support is excellent. I am new to this product and called to see why it was taking so long for the liquid to disperse thru the needling bottle. Glad I called and found out that the item w... Vis mer
I was having trouble with my order it kept telling me they couldn’t deliver to my address. I was very surprised Angel was calling me to help me with my order of Hyaluronic Serum. What Customer Servi... Vis mer
I saw results after one use. But what was surprising were the side benefits. Im not a doctor and can only give my personal experience. The micro pulses helped my facial lymphatic drainage and also... Vis mer
4,0
Bra
427 anmeldelser
Har svart på 62 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
SCAMMERS?
I placed an order on December 1 that they confirmed twice. When I tried to cancel the duplicate order they lied and said it had already been shipped, and asked if I would take a 50% credit on the second order. I agreed, but they never gave me the credit. After several email exchanges where they insist they processed the credit and said it's now out of their hands -- I have to take it up with my bank. I'm certain now, especially after reading other reviews, that this is their standard practice. It's outrageous. UPDATE: I changed my rating from 1 star to 3 because they finally came through and gave me the refund they promised months ago. I believe it's because of my review but in the end they did the right thing.
10. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
We’re very sorry to hear about the difficulty you experienced with your order and the confusion surrounding the duplicate purchase and credit. We understand how frustrating that situation can be, especially when expectations around a resolution are not met.
We would like the chance to review your order history and the communication regarding the credit that was discussed. Our goal is always to handle these situations fairly and make sure the correct resolution is provided.
If you could please contact us directly with your order details, we will be happy to investigate the matter further and work toward clarifying what happened. We appreciate you bringing this to our attention and the opportunity to assist.
They were quick to respond and answered…
They were quick to respond and answered my questions
10. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
Thank you for your feedback! We’re glad our team was able to respond quickly and provide the answers you needed. We truly appreciate you taking the time to share your experience.
Had a concern about a delivery and…
Had a concern about a delivery and having deleted the email with order number and tracking. EJ did some digging, got me the info I needed. Response was very quick and friendly. Explained the situation. My concerns were laid to rest. I am a happy customer.
6. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
Thank you for sharing your experience! We’re so glad EJ was able to help track down your order details and put your mind at ease. It’s great to hear the quick and friendly support made a difference. We truly appreciate your kind words and are happy to have you as a satisfied customer! 😊
Great customer service experience
I placed an order in error and emailed Renewa immediately requesting cancellation of my order. I promptly received a reply acknowledging my request and soon after heard from EJ who provided excellent customer service. It’s so rare these days that it’s wonderful when a person really provides pleasant and professional customer service. Well done!
6. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
Thank you so much for sharing your experience! We’re glad our team could respond quickly and help take care of your request. EJ will be very happy to hear your kind words about his support. Providing pleasant and professional service is something we truly value, and we appreciate you taking the time to let us know. 😊
EJ provided excellent customer service!
EJ provided excellent customer service! He was very responsive with my requests and processed my refund timely. I truly appreciated it! Thanks EJ! DC
2. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
Thank you for your kind feedback, DC! 😊 We’re so glad EJ was able to assist you quickly and process your refund smoothly. Your appreciation means a lot to us, and we’re happy he could make the experience a positive one. Thanks again for sharing!
I ordered a micro needle set
I ordered a micro needle set. It did not arrive and no tracking information. I tried to call to follow up but could not get through to anyone. Sent email they agreed to cancel the order and refund my money. It has been way past the date they said they would refund it. I have reached out multiple times and they keep saying it was processed. I finally contact my credit card company to dispute the charge.
6. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
We’re very sorry to hear about your experience and understand how frustrating this situation has been. Not receiving your order, combined with delays in the refund and difficulty reaching support, is not the experience we want for our customers.
We sincerely apologize for the inconvenience and the lack of clear follow-through. We understand why you felt the need to contact your credit card company.
We would still like the opportunity to review your case and confirm the status of your refund. Please reach out to us directly with your order details so we can investigate and ensure everything is properly resolved.
Customer Support
I contacted Renewa customer support for an update on my order and to my pleasant surprise I received a response in 6 minutes of my email to them. Now that’s what I call service!!!Thank You.
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
Thank you so much for your kind words! We’re glad our team could get back to you so quickly and provide the update you needed. Providing fast and helpful support is very important to us. We truly appreciate you taking the time to share your experience!
I want to commend Emmanuel
While I have not yet received my package, I wanted to commend Emmanuel on all the work and time he spent helping me. Much appreciated.
4. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
Thank you so much for your kind words! We’re really glad Emmanuel was able to assist you and provide the support you needed. Your appreciation means a lot, and we’ll be sure to share your message with him. We hope your package arrives soon and that you enjoy your order! 😊
Renewa Eye Lift
After receiving the device I had a question and the
response time was extremely quick. EJ answered my
question!
4. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
Thank you for your feedback! We’re so glad EJ was able to respond quickly and answer your question. Providing fast and helpful support is something we always strive for. We truly appreciate you taking the time to share your experience! 😊
Reliable Company!
I ordered a few products from Renewa Skin and can’t praise them enough for their prompt, efficient customer service! Where I have found so many companies that you deal with online to be inefficient and products non-refundable, Renewa Skin is the opposite. So if you’re looking for a reliable online company to order from, give them a shot. You won’t be disappointed! They offer great products with friendly, efficient customer service!
1. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
Thank you so much for your wonderful feedback! We truly appreciate your kind words about our customer service and are so happy to hear you had a positive experience with your order. Providing friendly, efficient support and standing behind our customers is very important to us. Thank you for recommending Renewa Skin, it means a lot! 😊
I was told how young I am looking
I met with friends on Friday. I was changing my sunglasses to my regular glasses. One of them stated how young I look without my glasses. I smiled and said Thank you
26. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
Thank you so much for sharing this lovely moment! 😊
It’s always such a great feeling when others notice the changes too. We’re so happy to hear you’re enjoying the results and getting compliments from friends, that’s the best kind of feedback! ✨
Immediately responsive to me
Immediately responsive to me about an error I made & corrected it. It was MY mistake-not theirs. I'm excited to recieve it
2. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
Thank you so much for your kind words! We’re really glad our team could help fix the issue quickly. It happens to the best of us 😊
We truly appreciate you taking the time to share your experience, and we’re excited for you to receive your order! ✨
Impossible to Contact
I have ben trying to contact this company for nearly a week about their return policy for a defective product.
*No reply to emails
*No telephone response. The answering service requests a number be entered to reach a representative but any number pushed will not connect and I was told to try again with the same results.
A 100 day guaranty means nothing!!
Dian N
25. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
We’re very sorry to hear about your experience and understand how frustrating it must be not to receive a response when trying to reach us.
This is not the level of support we aim to provide, and we sincerely apologize for the difficulty contacting our team. We would like to review your case as a priority and assist you with your return.
Please reach out to us directly with your order details so we can ensure this is resolved as quickly as possible.
My package arrived a day ago with…
My package arrived a day ago with limited instructions on the back of the box, I sent an email asking for help and EJ replied immediately with the information I need to use the product. I haven’t use it yet, but I’m very satisfied with the costumer service they provide.
2. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
Thank you for sharing your experience! We’re so glad EJ was able to respond quickly and provide the information you needed.
Our team is always happy to help make sure you feel confident using your product. We hope you enjoy it and look forward to hearing about your experience once you start using it! 😊
sent wrong item
Ordered back in December, the wand for veins. First, it took forever to arrive, then when it did, it was not what I ordered. After reading all the bad reviews ( after the fact), I don't think I'll deal with them. Lesson learnt.
15. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
Thank you for your feedback. We’d like to clarify that Renewa Skin does not offer a product described as a “wand for veins,” so it’s possible there may be some confusion with another company.
That said, we’re sorry to hear about your experience with the delivery and the item received. Please reach out directly to the correct company so they can review and assist you accordingly.
Poor Business
There should be negative numbers for this company. They truly don't stand by their word regarding cancellations and refunds. The customer service lines don't answer within the 59 minutes we have to call for cancellations. They send items anyway, then make it hard to return. Bad business.
13. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
We’re sorry to hear about your experience and understand your frustration regarding cancellations and returns. This is not the experience we aim to provide.
We apologize for any difficulty reaching our support team and for the confusion around the cancellation window. We take this feedback seriously and will review it internally to improve our processes.
Please reach out to us directly with your order details so we can review your case and work toward a resolution.
My husband bought me the Renewa Lift…
My husband bought me the Renewa Lift for my 61st birthday about 3 weeks ago. I have been using it everyday for about a week and going on 2 weeks and I can start feeling and seeing a difference on my skin texture, fine lines on and definitely under the eyes. I love the activator serum and how fast it drys and not feel sticky, however I wish it came in a bigger bottle. I have certain goals I’m trying to reach so right now it’s still early and will continue to use.
26. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
This is so wonderful to read.
Happy belated 61st birthday, what a thoughtful gift. We’re so glad you’re already feeling and seeing changes in texture and fine lines. That’s a great sign, especially this early.
Thank you for the feedback on the activator serum too. We’re happy you love the formula, and we appreciate the note about the bottle size.
Keep going with your routine, it sounds like you’re on the right track toward your goals.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
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Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.